Kross Booking vs. RMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) depends heavily on your hotel’s size, complexity, and operational needs. Both Kross Booking and RMS aim to streamline your processes, but they serve different segments and feature sets. Kross Booking, with its focus on vacation rentals, offers a more straightforward solution, while RMS provides a broader, more feature-rich platform for a variety of hotel types. Which one aligns best with your operational goals?

While RMS's recent reviews are more numerous and current, Kross Booking remains valuable for vacation property managers. Still, the choice hinges on whether you need a simple, hotel-specific tool or a comprehensive suite supporting complex hotel operations.

Is Kross Booking or RMS Better for Hotels?

Both products aim to improve operational efficiency, but they do so differently. Kross Booking, with just one review and a 0/5 rating, appears to primarily target vacation rental properties with basic management needs—its functionalities include OTA management, invoicing, and guest communication. RMS, in contrast, boasts over 293 reviews, a 4.56/5 overall rating, and a suite of 74 features, making it suitable for hotels seeking extensive operational tools.

Kross Booking’s limited review count means less recent and less reliable data, which could be risky if you prioritize proven, current customer satisfaction. RMS’s extensive, recent reviews provide a clearer picture of long-term satisfaction and feature depth. Are you willing to settle for a less proven platform for vacation rentals, or do you need a scalable, well-reviewed hotel PMS?

RMS vs Kross Booking: Which Should Your Hotel Choose?

If your hotel primarily manages vacation rentals or villas and prefers a straightforward system, Kross Booking could suffice, despite its limited review data. However, for hotels of any size seeking a feature-rich, scalable platform with recent validation from hundreds of users, RMS is the clear choice.

Large or growing hotels that need integrated channel management, revenue optimization, and guest profiles should lean toward RMS. Small boutique hotels or vacation rental owners comfortable with minimal features but focusing on occupancy might find Kross Booking adequate—yet its limited recent reviews weaken its case.

Is Kross Booking or RMS Easier to Use?

Kross Booking scores 4/5 for ease of use, with positive comments about its visual, mobile app, and quick support, despite limited reviews. RMS, with a 4.28/5 rating, is praised for its user-centric design, intuitive booking chart, and proactive support. Both systems are accessible for staff, but RMS’s extensive, recent reviews suggest a more reliable onboarding and ongoing support experience.

Edge: RMS.

Which Has Better Features: Kross Booking or RMS?

RMS offers 74 features, including reservation management, housekeeping, revenue management, channel management, guest CRM, POS, and online check-in—features entirely absent in Kross Booking. Kross Booking’s unique offerings are limited to OTA management, invoicing, and a few vacation-specific tools.

The breadth and depth of RMS’s feature set make it suitable for complex operations or hotels seeking automation across multiple departments. Kross Booking’s simplicity is an advantage for vacation rentals but limits scalability.

Edge: RMS.

Which Has Better Customer Support: Kross Booking or RMS?

Kross Booking’s support scores a perfect 5/5, with reviews highlighting quick, supportive onboarding and training, despite the limited review count. RMS's support, rated at 4.48/5, is well-regarded, with reviews praising helpful staff and prompt assistance, though some users mention the need for more digital resources.

Given RMS’s larger, more recent review base, its support quality is more demonstrably consistent. However, Kross Booking’s support is still highly rated, especially for a niche product.

Edge: RMS.

Which Has More Integrations: Kross Booking or RMS?

RMS integrates with 112 verified partners, including popular OTAs, payment systems, and additional modules like CRM and POS. Kross Booking, with zero verified integrations listed, limits your ability to connect with external tools, potentially increasing manual work.

If integration with other systems is critical for your operation, RMS’s extensive partner network is a significant advantage. Kross Booking’s lack of integrations might restrict its usefulness for larger, multi-platform operations.

Edge: RMS.

Which Do Hoteliers Rate Higher: Kross Booking or RMS?

RMS enjoys a 4.56/5 overall rating based on 293 reviews, with hotels of all segments rating it highly—particularly independent and boutique properties, averaging 4.75/5 and 5/5 respectively. Kross Booking’s review count is only one, with a 0/5 score, rendering it unreliable for comparison.

The recent, numerous reviews for RMS confirm its satisfaction across diverse hotel types. Kross Booking’s limited data makes it difficult to assess, but current hotelier sentiment favors RMS.

Edge: RMS.

How Much Do Kross Booking and RMS Cost?

Kross Booking’s pricing details are unavailable, suggesting it might be a custom or negotiation-based quote, or perhaps limited to specific clients. RMS charges a base price of $800, with no free tier or trial, which indicates a significant upfront investment.

If cost transparency and budget flexibility are priorities, RMS’s fixed pricing provides clarity, though it’s a substantial initial expense. Kross Booking’s pricing remains unclear, which could be a concern for budget-conscious hoteliers.

What Type of Hotel Should Use Kross Booking?

• Hotels that operate primarily vacation rentals or villas, especially if they need a simple management system.
• Teams managing multiple OTAs and requiring calendar synchronization.
• Properties seeking to integrate booking engines with owner portals and income tracking.
• Small-to-medium properties focusing on occupancy and guest communication.
• Not ideal if you need extensive automation, multi-property management, or integrations.

Kross Booking is best for owners of vacation properties or small boutique hotels wanting a straightforward solution.

What Type of Hotel Should Use RMS?

• Hotels of all sizes seeking a comprehensive platform with booking, housekeeping, revenue management, and channel integration.
• Properties needing robust reporting tools and guest profile management.
• Hotels aiming for scalability, multi-property support, and automation.
• Resorts, motels, and boutique hotels that want to manage complex operations efficiently.
• Not ideal if you need a simple, easy-to-learn system or have a tight budget for initial investment.

RMS suits hotels that require extensive, scalable operational tools and are ready to invest in a proven platform.

RMS vs Kross Booking: The Bottom Line for Hotels

RMS’s core advantage is its extensive feature set, reliable support, and large, recent user base. Its versatility makes it suitable for a broad range of hotel types, especially those with complex needs or growth ambitions.

Kross Booking offers a niche solution for vacation rentals with basic management needs, but its very limited reviews and features restrict its appeal for larger or more complex operations. For hotels serious about scalability and professional support, RMS is the safer, more validated choice.

If your focus is on vacation rentals or small-scale management, Kross Booking may suffice. However, if you need a flexible, feature-rich PMS with proven satisfaction, RMS should be your priority.