RMS Cloud PMS

Ranked 10 (out of 164) in Property Management Systems

Property Management Systems

Customisable and cloud-based property management software, tailored to the hospitality industry.

Ratings Snapshot

Certificate of Excellence
Read 105 reviews
86%
Recommend
HTR Score icon
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 164 in Property Management Systems

Ease of Use
4.2/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.6/5
Verified Customer Support

RMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Motel 17 verified reviews
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  • Boutique 12 verified reviews
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  • Serviced Apartment 9 verified reviews
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  • Villas 4 verified reviews
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  • Bed & Breakfast 4 verified reviews
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  • Vacation Rental 4 verified reviews
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  • Extended Stay 3 verified reviews
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  • City Center 2 verified reviews
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  • Branded 1 verified reviews
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  • Budget 1 verified reviews
    80%
  • Limited Service 1 verified reviews
    50%

RMS Cloud PMS Overview

RMS Cloud PMS Overview

RMS Cloud is a global, industry-leading software company providing flexible and scalable technology for the hospitality industry. Trusted by 6,000 properties across 43 countries, RMS Cloud's PMS software is designed to help hotels increase revenue and streamline operations so that staff can spend more time attending to guests' needs. The fully-featured PMS includes a native channel manager, user-f...

About RMS View website

Founded in 1983 | Headquarters in San Diego United States | 96 employees

RMS provides a scalable, cloud-based PMS solution to accommodation businesses worldwide.

Other Products by RMS

Integrates with

  • Reporting & Accounting Software
  • Distribution Channels
  • Booking Engine
Browse integrations (50 verified)

What customers love about RMS Cloud PMS

Like 86% recommend

Manager from Motel

RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.

Property Manager from Boutique

Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...

Property Manager from Extended Stay

Always willing to help, and always have answers to our questions. Thank you for making it easier on us.

General Manger from Boutique

There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RMS Cloud Solutions is one of the best online solutions for hoteliers. Their marketplace has a large number of vendors and their core products work seamless with other vendors. They have evolved over the years to be an alternative PMS , with their own booking engine and channel manager for hotels t...

by David Thompson (Book Me Bob) on August 30, 2021

See more answers (8)
Question:

What differentiates this product or service from the competition?

Answer:

RMS has been around for a number of years, they are now in a number of countries around the world and are growing from strength to strength. They understand the day-to-day life of a hotelier and they have a number of products that work in other verticals of the hospitality industry.

by David Thompson (Book Me Bob) on August 30, 2021

See more answers (8)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would give it a go and it will open up a lot of doors to other digital tools in their marketplace to assist your hotel to grow your business and it will also help save a lot of time and money. The long-term saving they generate will give you a great ROI.

by David Thompson (Book Me Bob) on August 30, 2021

See more answers (8)
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+ 6 recommend
Recommended by Show More (4)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how RMS Cloud PMS works?

Clients & references

References & testimonials

Testimonial avatar
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...
Terry and Sue Clarke Manager at the Country Apartments
Testimonial avatar
As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Simon Pitman Group Marketing Director at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Australia
  • United States
  • Canada
  • United Kingdom
  • Germany
  • Mexico
  • Sri Lanka
  • France

105 Verified RMS Reviews

Likelihood to Recommend
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Aug 04, 2021

RMS Cloud PMS Review: Easiest system I've ever used

Recception from Resort in Wongaling Beach (Australia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The UI is very easy to use, modern, and intuitive. I love that you can customise so much and that it is constantly being improved.

What do you dislike or think could be improved?

Sometimes it glitches and this affects our customer service. The Pre-Checkin is also sometimes glitchy but believe this will also soon be rectified

Customer Support
3
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Aug 05, 2021 Hayley Y. from RMS replied:
 Hi Amy, thanks so much for stopping by to leave us a review! We're so pleased to hear that you find ... 

Jul 30, 2021

RMS Cloud PMS Review: Great Reservations Management System.

Manager from Motel in (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The reporting suites and the systems ability to keep a comprehensive history of the guest . I like the occupancy and housekeeping reports the most.

What do you dislike or think could be improved?

Copying of reservations is a bit clunky. Some of the help videos are difficult to follow and could be improved.

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Aug 01, 2021 Hayley Y. from RMS replied:
 Thank you for leaving a review, we appreciate your comments and feedback! Happy to hear that you are... 

Jul 30, 2021

RMS Cloud PMS Review: Exceptional support service

Revenue Manager from Other in Holtze (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

RMS have a great customer support team, I am delighted that Mae Kang is handling our main contact person. I liked the Multibar option and how it would be able to help us out in rate loading. I really ...

What do you dislike or think could be improved?

Please retain the previous functionality of moving areas to different categories. at the moment They have taken out the ability for us to move an area or site to a different category while there is an inh...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 03, 2021 Hayley Y. from RMS replied:
 Hi John, thank you for taking the time to leave us a review - this is great feedback for the support... 

Jul 29, 2021

RMS Cloud PMS Review: Worked really well

General Manager from Serviced Apartment in Carlton (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It’s easy to use and manage, layout is very clear. All major hotel functions are easily accessible and great for all hotel sizes

What do you dislike or think could be improved?

There are often minor latency issues, which causes long waiting period, can be awkward infront of guest, otherwise not much else

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 30, 2021 Hayley Y. from RMS replied:
 Hi Emmyitt, thank you so much for taking the time to leave us a review! Glad to hear that you find R... 

Mar 02, 2021

RMS Cloud PMS Review: Neil is Excellent

Manager from Other in Lavington (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

With change business owners many changes needed. Neil excelled teaching new better ways making system work. He deserves much credit for his patience and knowledge. Also when something has required extr...

What do you dislike or think could be improved?

An RMS simplified book of instructions would be great. I've worked other booking systems and RMS is my preferred system by far. It has great assistance thats quick and efficient. It is a simple system ...

Customer Support
5
Ease of Use
4
Value for money
3.5
Implementation
4.5
arrow review On Mar 03, 2021 Hayley Y. from RMS replied:
 Hi Karen, thanks for dropping by and leaving us this glowing review! I will pass your lovely comment... 

Feb 28, 2021

RMS Cloud PMS Review: Always great service attending to our in house RMS requests, Thanks :-)

Manager from Other in Normanville (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Straight to the issues with no complaints. Realising we are not as good with RMS as you are. Always appreciated.

What do you dislike or think could be improved?

Hard to say, keep up the good work. Keep up your in house training to keep the service so good.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Mar 16, 2021 Hayley Y. from RMS replied:
 Hi Damon, thank you for sharing your RMS experience with our in-house support team! Happy to hear th... 

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Resources & reports

Holiday Parks Performance Index 2014 - 2018

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Popular RMS Cloud PMS Integrations

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