RMS Cloud PMS

4.2 (265 REVIEWS)

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HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Monique, Ricardo, Patrick + 15 more experts recommend RMS

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RMS Cloud PMS

4.2 (265 REVIEWS)

Ranked 11 (out of 284) in Property Management Systems

Powerful, customisable cloud technology designed to grow hospitality businesses

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More than 50% of RMS’s reviews come from Australia.

Ratings Summary

4.2
Very Good
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.1/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RMS Cloud PMS is the #13 most trending product in the Property Management Systems category (out of 284) and the #253 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RMS Cloud PMS
Founded in 1983 | Headquarters in San Diego (United States) | 145 employees
RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 70 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market leader for over 39 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product offering enables operators to increase revenue, streamline operations and engage and retain loyal customers. RMS’s innovative approach drives our expanding reach into global markets, and our focus on constant improvement and customer experience positions our product as a key partner with properties of all sizes – including groups looking to optimise multi-national enterprises. We are the world’s fastest-growing property management software for a good reason, and our dedicated global teams strive to achieve more for our customers every day.

Capabilities

profile-empty-state.svg

RMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Internet Booking Engine (IBE)

Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.

INCLUDED

Channel Manager

Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.

INCLUDED

Reporting

Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.

INCLUDED

Website & Digital Marketing Services

Website Design
Let us handle your website and digital marketing. Sit back and let our experts design and manage a new site for your property with RMS Web Design and drive more traffic and bookings through RMS SEO. We've got you covered so you can focus on your guests.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

RMS Average RMS

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0

Success Stories

18

References

114

Featured Customers

Success Stories

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RMS doesn’t have any case studies available

Popularity by Segment

Size

20 | X-Small (1-9 room)

86 | Small (10-24 room)

120 | Medium (25-74 room)

50 | Large (75-199 room)

18 | X-Large (200+ room)

Country

231 | Australia

57 | United States of America

21 | New Zealand

15 | United Kingdom

5 | Canada

5 | United Arab Emirates

3 | Sri Lanka

2 | Mexico

1 | Vietnam

1 | Singapore

1 | Switzerland

1 | Germany

1 | France

1 | India

Type

84 | Motels

71 | RV Parks & Campgrounds

51 | Extended Stay & Serviced Apartments

48 | Resorts

42 | Boutiques

31 | Bed & Breakfast & Inns

23 | Vacation Rentals & Villas

16 | City Center Hotels

14 | Branded Hotels

14 | Luxury Hotels

10 | Limited Service & Budget Hotels

4 | Airport/Conference Hotels

3 | Hostels

Region

252 | Oceania

64 | North America

18 | Europe

6 | Asia Pacific

5 | Middle East

Category

265 | Property Management Systems

201 | Hotel Management Software

More Products by RMS

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https://ucarecdn.com/79f53aef-8cf8-4a2a-a6d0-5be61b7749ee/

Hotelier Rating

Excellent
216
Very Good
71
Average
36
Poor
25
Terrible
8

Property Size

  • X-Small (20)
  • Small (86)
  • Medium (120)
  • Large (50)
  • X-Large (19)

Country

  • Australia
    Australia
    (231)
  • United States of America
    United States of America
    (57)
  • New Zealand
    New Zealand
    (21)
  • United Kingdom
    United Kingdom
    (15)
  • Canada
    Canada
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Sri Lanka
    Sri Lanka
    (3)
  • Mexico
    Mexico
    (2)
  • Vietnam
    Vietnam
    (1)
  • Singapore
    Singapore
    (1)
  • Switzerland
    Switzerland
    (1)
  • Germany
    Germany
    (1)
  • France
    France
    (1)
  • India
    India
    (1)

Region

  • North America
    North America
    (64)
  • Europe
    Europe
    (18)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (252)
  • Middle East
    Middle East
    (5)
10

Excellent

Manger from 10 to 24 room Resort in Dunsborough (Australia)

Verified
25 days ago
EOM!! RMS makes it so easy Help & speedy reply Professionalism of all team members From the very first point of contact and my trainer Jared was amazing that I actually miss him and everyone that has followed with their replies to my service requests have been so lovely, helpful and make me feel like I am apart of a big RMS family. I ha...
Country Australia
Manger
Small Hotel
8

system collates information in an accessible and easy to understand manner

finance director from 5 to 9 room Resort in Myrtleford (Australia)

Verified
25 days ago
system collates information in an accessible and easy to understand manner
Country Australia
finance director
X-Small Hotel
Hayley from RMS replied
Thank you for sharing your RMS experience, we're glad that you're finding the system easy to understand and we hope it is helping your resort thrive! There are many ways we can help with rates, including multi-BAR, derived rates and dynamic rates, all of which can be adjusted and controlled via the control panel. Here are some rate-related articles that you might find useful: https://helpcentre.rmscloud.com/rate-setup/rates-overview If you have any other questions, please reach out to our friendly support team who will be more than happy to help!
10

Powerful and easy to use

Manager from 50-74 room Bed & Breakfast & Inn in Alfredton (Australia)

Verified
26 days ago
RMS is powerful, easy to use. - The buit-in channel manager and ability to set up a flexible rate is very good - There are many reports that you can generate from it - The GUI is well designed and easy to use - You can setup as many accounts as needed for your staff by yourself, there is no need to call the support. When a staff membe...
Country Australia
Manager
Medium Hotel
5

Business Development Manager

Business Development Manager from 25-49 room Extended Stay & Serviced Apartment in Sale (Australia)

Verified
1 months ago
- Booking Chart is very user friendly - Tariff management - Reporting, there are so many excellent reports that help me to review our business
Country Australia
Business Development Manager
Medium Hotel
10

Simple easy operation and excellent assistance

Manager from 5 to 9 room Boutique in Yungaburra (Australia)

Verified
1 months ago
* Easy to use * Excellent assistance/ help when required * Easy connectivity between booking providers * Hassel free bookings * Great customer service
Country Australia
Manager
X-Small Hotel
10

BIG OR SMALL Hotel, RMS is for you

from 100 to 199 room City Center Hotel in Auckland (New Zealand)

Verified
1 months ago
- New featured every few month - Technology relevant to Hospitality - Easy to use -Good value for money -Easy reporting
Country New Zealand
Large Hotel
10

Does what we've expected it to do and more!

from 10 to 24 room Hostel in East Side (Australia)

Verified
1 months ago
What works well: -Integrated seamlessly with our businees/our needs -automated responses and easy to navigate dashboard -can be used easily on the go -very responsive support team
Country Australia
Small Hotel
10

Perfect All Rounded System

GM from 10 to 24 room Extended Stay & Serviced Apartment in East Fremantle (Australia)

Verified
1 months ago
- Built-in native channel manager, updates all connected channels in seconds - Best product support staff that are efficient and always helpful, including a support ticketing system for any issues. - Cloud Base so I can assist my staff from anywhere in Australia. - All in one system that includes, Channel Manager, Property Management Sys...
Country Australia
GM
Small Hotel
10

Well rounded and customizable!

Operations Manager from 5 to 9 room Boutique in Tai Tapu (New Zealand)

Verified
1 months ago
The thing I like the most is that it is highly customizable and offers so many modules that you really can replace other piecemeal solutions with one omnibus program to consolidate information into one place. This has helped us reduce double work (having to put same info in multiple places), has allowed a modicum of automation, and reduc...
Country New Zealand
Operations Manager
X-Small Hotel
10

Outstanding

from 25-49 room Motel in Kingaroy (Australia)

Verified
1 months ago
Ease of use and support that we receive when not understating some new changes. RMS also update you on new and exciting changes coming in and this makes it easy to train staff
Country Australia
Medium Hotel
  • 1
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  • 4
  • 5
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  • 27

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RMS Cloud PMS is a game-changer for hotel management. It has robust property management features, a user-friendly interface and powerful features to make operations seamless for many hotel operators.

Question:

What differentiates this product or service from the competition?

Answer:

RMS Cloud is cloud-based to ensure customer accessibility from anywhere and seamless integrations with various third-party systems. Plus, its reputation for excellent customer support and tailored solutions sets it apart in the competitive PMS market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RMS is a trusted integrated partner, if you are a hotelier looking for a PMS that can be tailored to your hotel's specific needs, if you are looking to revitalise your hotel operations, and to enhance guest experiences RMS is a PMS that should be considered.

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Are you a consultant or vendor that recommends RMS? Leave a recommendation

Posts

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RMS

3 months ago

RMS Cloud and Atomize Join Forces to Revolutionise Hotel Revenue Management

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RMS

9 months ago

Outrigger Hospitality Group Selects Solonis to Streamline Property Operations

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RMS

10 months ago

Global Hospitality Resilience Report 2022

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RMS

11 months ago

RMS Cloud Hosts an Industry-Leading Events in Partnership with HOSPA

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RMS

1 year ago

RMS Cloud Partners with HOSPA to Bring Regional Educational Events to the Hospitality Industry in the UK

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RMS

1 year ago

2022 State of the Industry Report

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RMS

1 year ago

RMS North America Releases 2022 State of the Industry Report

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RMS

1 year ago

RMS North America Positions Hospitality Businesses for Success with Latest Innovations

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RMS

2 years ago

RMS North America Names Victor Vesnaver as Chief Operating Officer

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RMS

2 years ago

RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance

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RMS

2 years ago

RMS Integrates with OpenKey to Further Enhance Contactless Check-ins

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RMS

2 years ago

RMS Cloud Establishes a Data Centre in China Following Global Expansion

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RMS

2 years ago

State of the Industry Report

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RMS

2 years ago

RMS Releases 2021 State Of The Industry Report

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RMS

2 years ago

RMS receives two of the industry’s highest awards at the National Conference

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RMS

2 years ago

2021 Tips, Trends and Challenges for Modern Hoteliers

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RMS

2 years ago

Trends and Challenges for Hospitality Operators 2021

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RMS

4 years ago

RMS Announces Technology Integration with M3 Accounting Software

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RMS

4 years ago

RMS Announces New Guest Rewards Module for 2020

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RMS

4 years ago

RMS Introduces New Solution to Make Property Management Easier for Hoteliers

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Integrations

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Support

Verified Support

RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Help Center

Product Updates

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Response Time

Less than a day

Recommended

86%

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