RMS Cloud PMS

Ranked 8 (out of 184) in Property Management Systems

Property Management Systems

Customisable and cloud-based property management software, tailored to the hospitality industry.

Ratings Snapshot

Certificate of Excellence
Read 139 reviews
85%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 184 in Property Management Systems

Ease of Use
4.2/5
ROI
4.2/5
Implementation
4.0/5
Customer Support
4.5/5
Verified Customer Support

RMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Motel 29 verified reviews
    84%
  • Resort 19 verified reviews
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  • Boutique 14 verified reviews
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  • Serviced Apartment 12 verified reviews
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  • Vacation Rental 6 verified reviews
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  • Bed & Breakfast 5 verified reviews
    78%
  • Villas 4 verified reviews
    83%
  • Extended Stay 4 verified reviews
    85%
  • Limited Service 2 verified reviews
    70%
  • City Center 2 verified reviews
    80%
  • Branded 1 verified reviews
    100%
  • Budget 1 verified reviews
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  • Hostel 1 verified reviews
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RMS Cloud PMS Overview

RMS Cloud PMS Overview

RMS Cloud is a global, industry-leading software company providing flexible and scalable technology for the hospitality industry. Trusted by 6,000 properties across 43 countries, RMS Cloud's PMS software is designed to help hotels increase revenue and streamline operations so that staff can spend more time attending to guests' needs. The fully-featured PMS includes a native channel manager, user-f...

About RMS View website

Founded in 1983 | Headquarters in San Diego United States | 96 employees

RMS provides a scalable, cloud-based PMS solution to accommodation businesses worldwide.

Other Products by RMS

Integrates with

  • Reporting & Accounting Software
  • Distribution Channels
  • Booking Engine
Browse integrations (59 verified)

What customers love about RMS Cloud PMS

Like 85% recommend

Manager from Motel

RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.

Property Manager from Boutique

Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...

Property Manager from Extended Stay

Always willing to help, and always have answers to our questions. Thank you for making it easier on us.

General Manger from Boutique

There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RMS Cloud has long collaborated closely with Booking.com to improve operations and the distribution of our mutual property partners through their solutions. RMS is always guided by the same principal to create value for partners, which makes our partnership a great one.

by Robert Csenar (Booking.com) on October 21, 2021

See more answers (9)
Question:

What differentiates this product or service from the competition?

Answer:

RMS Cloud is dedicated to maintain a fast, stable and reliable connection, always on the quest to improve the suite of Booking.com features offered for our mutual partners. Our teams are always looking for the next opportunity how to get the most out of the connection for our accommodation partne...

by Robert Csenar (Booking.com) on October 21, 2021

See more answers (9)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Trust

by Robert Csenar (Booking.com) on October 21, 2021

See more answers (9)
User avatar image User avatar image User avatar image
+ 7 recommend
Recommended by Show More (5)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how RMS Cloud PMS works?

Clients & references

References & testimonials

Testimonial avatar
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...
Terry and Sue Clarke Manager at the Country Apartments
Testimonial avatar
As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Simon Pitman Group Marketing Director at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Australia
  • United States
  • Canada
  • United Kingdom
  • New Zealand
  • Germany
  • Mexico
  • Sri Lanka

139 Verified RMS Reviews

Likelihood to Recommend
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October 26, 2021

RMS Cloud PMS Review: Quick replies with average outcome

Duty Manager from Other in Queenstown (New Zealand)

Recommend 6/10
Full blue star
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What do you like most?

RMS cloud has a friendly costumer service team that thrives to solve your problem as soon as possible.

What do you dislike or think could be improved?

RMS support is very good to come back to a service request quickly however the replies or solution suggestions are not always satisfying. Approximately 50% of our issues are closed with the sentence to "p...

Customer Support
3
Ease of Use
3
Value for money
n/a
Implementation
n/a

October 26, 2021

RMS Cloud PMS Review: Great product and great customer service

Recommend 8/10
Full blue star
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What do you like most?

Market-leading technology which ticks all our boxes. Easy to use and train new staff. Great customer service and back up support.

What do you dislike or think could be improved?

Find it hard to view on a tablet / Mobile version would be great to have the current features like booking chart on a tablet/cellphone

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

October 26, 2021

RMS Cloud PMS Review: Easy to use system

Recommend 9/10
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What do you like most?

The Batch invoice function worked well for a group of 141 rooms that were porcessed as FIT bookings. saved me alot of time

What do you dislike or think could be improved?

Can be a little jumpy at times but this maybe connection issue rather than the actual software itself. so all good

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

October 26, 2021

RMS Cloud PMS Review: Very Detailed and can change a lot to suit our property

Front Office Manager from Motel in Murray Bridge (Australia)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

-smooth use for bookings -can easily manage maintenance tasks - the program is very user friendly and easy for new staff to pick up on

What do you dislike or think could be improved?

- be able to post negative charges -allow refunds even if "no funds available", this sometimes makes refund impossible before charging to an AR and charges need to be deleted which is not ideal

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

October 26, 2021

RMS Cloud PMS Review: A fairly simple system to pick up and use

National Accommodation Manager from Motel in Chadstone (Australia)

Recommend 6/10
Full blue star
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What do you like most?

A fairly simple system to pick up and use. A variety of integrations to plug in. On the cloud for easy access Suite of Reports has improved.

What do you dislike or think could be improved?

Ongoing support around how we are using the system and improvements is non existent. Support around various issues can take quite some time Ongoing monthly costs continue to increase and starting to bec...

Customer Support
3
Ease of Use
4
Value for money
2
Implementation
3

October 26, 2021

RMS Cloud PMS Review: Feature rich, reliable cloud based reservation and property management

General Manager from Extended Stay in (United Kingdom)

Recommend 9/10
Full blue star
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What do you like most?

Operating a mixed use caravan park and boat mooring business, we have been using RMS since 2011 and it has become a central part of the business, keeping track of customer reservations, communications, bi...

What do you dislike or think could be improved?

More ability of help desk to respond to questions first time rather than submitting the request to the central team.

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
n/a

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Resources & reports

Holiday Parks Performance Index 2014 - 2018

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Popular RMS Cloud PMS Integrations

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Drive more direct bookings to maximise your revenue. Connecting to our Booking Engine increases direct bookings by up to 43%. Connecting our Booking Engine to Google Hotels Ads increases bookings by up to 16%. Get more commission-free reservations through your hotel website and take charge of the guest experience

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