RMS Cloud PMS

Ranked 5 (out of 210) in Property Management Systems

Property Management Systems

Powerful, customisable cloud technology designed to grow hospitality businesses

Ratings Snapshot

Certificate of Excellence
Read 229 reviews
84%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 210 in Property Management Systems

Ease of Use
4.3/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.5/5
Verified Customer Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Motels 54 verified reviews
    84%
  • RV Parks & Campgrounds 48 verified reviews
    87%
  • Resorts 32 verified reviews
    84%
  • Extended Stay & Serviced Apartments 30 verified reviews
    81%
  • Boutiques 25 verified reviews
    88%
  • Bed & Breakfast & Inns 21 verified reviews
    85%
  • Vacation Rentals & Villas 16 verified reviews
    84%
  • Luxury Hotels 8 verified reviews
    88%
  • City Center Hotels 7 verified reviews
    79%
  • Limited Service & Budget Hotels 6 verified reviews
    78%
  • Branded Hotels 4 verified reviews
    98%
  • Airport/Conference Hotels 2 verified reviews
    75%
  • Hostels 1 verified reviews
    100%

RMS Cloud PMS Overview

RMS Cloud PMS Overview

RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 60 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market-leader for over 35 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...

About RMS View website

Founded in 1983 | Headquarters in San Diego United States | 145 employees

RMS provides powerful, scalable, cloud technology for hospitality businesses across the world.

Other Products by RMS

Integrates with

  • Finance & Accounting Software
  • Staff Safety
  • Hotel CRM & Email Marketing
Browse integrations (100 verified)

What customers love about RMS Cloud PMS

Like 84% recommend

Manager

RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.

Property Manager

Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...

Property Manager

Always willing to help, and always have answers to our questions. Thank you for making it easier on us.

General Manger

There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It's been a very smooth collaboration so far, where RMS has shown to work with a highly efficient integration setup and highly skilled individuals to perform the work. Communication has been clear - would definitely recommend.

by Bas Beverwijk (My Green Butler) on July 15, 2022

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

For us it's important to understand the user base. In the case of RMS, they have a very interesting set off hotel clients - relevant to us. Hotel clients that recognise the complexity of services that are needed to be offered in a simplified manner, as done by RMS.

by Bas Beverwijk (My Green Butler) on July 15, 2022

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Picking your PMS is just not something you do overnight. It's important to scope out the flexibility of a solution as it defines the lines you can grow within in the years to come. I'd recommend to plot the product your on your ambition and request product demo's to understand the limitations and po...

by Bas Beverwijk (My Green Butler) on July 15, 2022

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how RMS Cloud PMS works?

Clients & references

References & testimonials

Testimonial avatar
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...
Terry and Sue Clarke Manager at the Country Apartments
Testimonial avatar
As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Simon Pitman Group Marketing Director at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Australia
  • United States of America
  • New Zealand
  • United Kingdom
  • Canada
  • Sri Lanka
  • United Arab Emirates
  • Germany

229 Verified RMS Reviews

Likelihood to Recommend
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August 10, 2022

RMS Cloud PMS Review: Ease of use

Community Manager from Other in Wollert (Australia)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Easy to use reservation platform with all the features needed for our business. Also great for generating reports required for our demogr

What do you dislike or think could be improved?

We have issues with sending out bulk SMS’s to our homeowners. We need to send them out in batches for them to be sent

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

August 09, 2022

RMS Cloud PMS Review: RMS is flexible and versatile

Reception team leader from RV Parks & Campgrounds in Portarlington (Australia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

RMS is flexible and versatile…… with everything customised for your park, so much information at your fingertips. Convenient and as easy or as complicated as you want.

What do you dislike or think could be improved?

Tech support is not always very helpful . Often have to wait for response to issues , system is quite slow at times.

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
4

August 09, 2022

RMS Cloud PMS Review: RMS is great

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

We have been using RMS for 16 years now and we would not consider using any other booking system. We find the service is excellent and the product is continually being enhanced and improved. RMS is a majo...

What do you dislike or think could be improved?

RMS continues to work with their customers and continually provides enhancements to keep up with the changing environment. It is an excellent product so I struggle to provide ideas for improvement.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 28, 2022

RMS Cloud PMS Review: Good Cloud PMS product

Head of Digital Strategy and Distribution from Boutiques in Colombo 02 (Sri Lanka)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We are happy with the main functionality for Reservations channel management and inventory management with room block. speed of ARI distribution is very satisfactory.

What do you dislike or think could be improved?

We feel that report functionality of RMS can improve along with features such as guest portal can be further advanced

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 20, 2021

RMS Cloud PMS Review: Business Development Manager

Business Development Manager from Extended Stay & Serviced Apartments in Sale (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Booking Chart is very user friendly - Tariff management - Reporting, there are so many excellent reports that help me to review our business

What do you dislike or think could be improved?

- IBE, guests often have issues finalising bookings, so end up calling to book direct. - Corporate Portal, unable to hide companies, so is not usuable

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
n/a

December 20, 2021

RMS Cloud PMS Review: A perfect solution for small independent hotels

Director from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

A perfect PMS for small to large independent hotels Excellent support Great integrations with channel partners User-friendly interface Training modules are fantastic

What do you dislike or think could be improved?

24-hour direct online support would be ideal An easier way to connect and link to google hotels Dedicated account manager would ideal

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent press releases

Resources & reports

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Popular RMS Cloud PMS Integrations

View all (100 RMS Integrations)