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RMS
4.2 (293 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monique, Ricardo, Patrick + 15 more experts recommend RMS
Read RecommendationsRanked 16 (out of 319) in Property Management Systems
The hospitality platform that gives you more
85% recommended by 362 hotels
The Ascott, ALH Hotels, The Unlimited Collection & 359 others
Bell - AI powered product analyst
I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like RMS's comprehensive management features and seamless integration capabilities that streamline operations, maximize revenue, and enhance guest experiences. The dynamic reporting tools provide valuable performance insights, aiding effective decision-making. However, improvements are needed in system stability post-updates, integration costs, and payment processes, which are significant for reducing operational costs and improving overall efficiency.
The Ascott, ALH Hotels, The Unlimited Collection & 359 others
Read their reviewsWhat Types of Hotels RMS is Popular For
Size
31 | X-Small (1-9 room)
111 | Small (10-24 room)
140 | Medium (25-74 room)
65 | Large (75-199 room)
21 | X-Large (200+ room)
Country
240 | Australia
70 | United States of America
21 | New Zealand
14 | United Kingdom
8 | Canada
5 | United Arab Emirates
2 | Mexico
2 | Saudi Arabia
2 | India
2 | Sri Lanka
1 | Switzerland
1 | Italy
1 | Germany
1 | Malaysia
1 | Greece
1 | France
1 | Belgium
1 | Singapore
1 | Vanuatu
1 | Guernsey
1 | Philippines
1 | Vietnam
Type
122 | Resorts
120 | Boutiques
111 | Bed & Breakfast & Inns
108 | Limited Service & Budget Hotels
106 | Motels
85 | RV Parks & Campgrounds
84 | Extended Stay & Serviced Apartments
63 | Airport/Conference Hotels
63 | Luxury Hotels
57 | Branded Hotels
56 | City Center Hotels
27 | Vacation Rentals & Villas
10 | Casinos
4 | Hostels
Region
262 | Oceania
80 | North America
21 | Europe
8 | Asia Pacific
7 | Middle East
Category
293 | Property Management Systems
216 | Hotel Management Software
Didn’t find what you were looking for?
What is RMS?
Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS Cloud PMS is a property management system designed to streamline operations for the hospitality industry. This comprehensive platform integrates seamlessly with hotel operations, providing tools that maximize revenue and enhance guest experiences. By incorporating features like dynamic reporting tools, it delivers valuable performance insights for effective decision-making. RMS Cloud PMS simplifies tasks such as bookings, secure payments, and guest interactions, while offering a guest portal for managing stays and exploring upgrades. This connectivity between people and technology allows hoteliers to focus on optimizing occupancy and guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RMS Reviews Analyzed: 67
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RMS's Provided Description:
"Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list)."
FAQs
Capabilities
Boost direct bookings
Boost direct bookings
Take control of your revenue by driving more direct bookings through RMS’ Booking Engine. Create branded pages where guests can customize their stay, preferences, upgrades, and packages, all while cutting out OTA commissions. Seamless, flexible, and fully integrated with your RMS platform.
Manage reservations with ease
Manage reservations with ease
Streamline your day-to-day with RMS. Our platform centralizes reservations, channel management (including third-party bookings), front desk, housekeeping, and payments into one platform, reducing manual work so you can focus on guests. Whether you're a boutique hotel or a global group, RMS scales with you, with 24/7 free support every step of the way.
Simplify payments
Simplify payments
RMS Pay is fully integrated into the RMS platform, streamlining secure payments for guests, companies, and agents. Send payment links directly or use RMS terminals for contactless options like Apple Pay.
Personalize every experience
Personalize every experience
Set up your branded Guest Portal that puts guests in control, from managing bookings, upgrading stays, browsing extras, to checking in/out online, and chatting with your team in real time. Plus, with Reservation Management, you can also automate emails and SMS, using two-way messaging to keep guests engaged while saving your team time.
Reward Loyalty
Reward Loyalty
Add RMS Guest Rewards, a customizable loyalty program that lets you tailor points and redemption to your needs. Guests can enroll through RMS, the Booking Engine, or the Guest Portal. You can also run promotions to offer bonus points or adjust accrual during specific periods.
Keep teams aligned
Keep teams aligned
Whether you're managing one property or multiple, RMS gives your team the tools to stay connected. With centralized real time access from any device, your team can work smarter, not harder, with better visibility and collaboration.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Booking Engine
Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.
Channel Manager
Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.
Reporting
Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.
Guest Portal
Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.
RMS Pay
Hotel Restaurant POS Systems
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.
2-way SMS
Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.
Branded Emails
Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.
Rewards
Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.
RMS Reviews Summary
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.1/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, RMS is the #19 most trending product in the Property Management Systems category (out of 319) and the #457 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RMS Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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RMS Case Studies
RMS doesn’t have any case studies available
References
"With RMS, I know they’re always looking down the road. They continue to improve the update the platform. It seems like there’s always a new feature coming out and that was important to me when looking for a vendor."
Tim Jefferies
Property Manager @
Twin Creek
"The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that."
Victoria Curley
Head of Commercial @
Roomzzz Aparthotel London Stratford
"Now with RMS Pay, we can do 70 arrival payments in about 5 minutes instead of 3 hours."
Sophia Roxas
Business Development Executive @
Quest Penrith
"The RMS team, especially the local team, has one mission, make it happen. They are always available for support and willing to do whatever it takes to ensure their customers get the best from the system."
Shady Elashi
Director of IT @
Staycae Holiday Homes - Suburbia
"The ease of which Annual Holiday Site Agreements and schedules are now processed through RMS has cut 90% of the time off of the process and made it so much simpler to update and accept the new Agreement."
David Pratt
Director @
Warburton Holiday Park
"Accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests."
Michiko Tamato
Hotel Manager @
Setsu Niseko
"Our online check-in has been hugely successful; as well as saving us time and money, it's assured our customers that they no longer have to go to reception; they can check-in online, pay their balances & order extras from their mobile."
Matt Way
Resort Director @
Gwel an Mor
"What's not to like! Love the channel manager & the flexibility to have real control over our own inventory. The guest portal, correspondence, trust accounting & owners portal are all great tools that help us run our property."
Richard Blackley
General Manager @
Cumberland Lorne Resort
"One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guests and save time."
Marla Secoquian
Vice President and Head of Revenue & Analytics @
Discovery Boracay
"We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence."
Adrian Beckett
Executive @
Cable Beach Club Resort & Spa
"We used to get about 2 disputes a month, and we never won them. Since using RMS PAY, we’ve had only 4 disputes in 18 months, of which we’ve won 3 and lost only 1!"
Marousa Polias
General Manager @
Avoca Randwick by Sydney Lodges
"One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis."
Brett Salter
National Accommodation Manager @
ALH Group
"RMS is reliable, and the technology has simplified our operations greatly; interfaces and functionality are top-notch. We can now focus on running great hotels."
Malik Fernando
Managing Director @
Resplendent Ceylon Pvt Ltd
"Moving into Cloud is one of our digital initiatives to support Ascott’s fast-growing business. As we expand, we need systems that are scalable and RMS’ solution meets this requirement."
Alfred Ong
Head for Global Operations @
The Ascott
"We looked around at the market and felt that RMS was the best one to suit our needs and to be fair since we’ve changed, we’ve not looked back. One of the reasons we moved to RMS was to get that connection with Google Analytics. We can follow a booking to see how much money spent and where it came from. That sort of analysis has really opened our eyes and helped us properly allocated our marketing budget."
Helen Croft
Director @
Cofton Holidays
"As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly over the period. It was a very effective tool."
Simon Pitman
Group Marketing Director @
Shorefield Country Park
"Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, cost-effective and foolproof."
Terry and Sue Clarke
Manager @
Country Apartments
Featured Customers
More Products by RMS
Hotelier Rating
Looking for specific info?
10
RMS cloud works for me
Owner/manager from 5 to 9 room Bed & Breakfast & Inn in Maleny (Australia)
Verified
3 months ago
I like the fact that expert help is there when I need it, as I am not an expert and bookings are just a part of my job.
Australia
Australia
Owner/manager
X-Small Hotel
10
Every team member has been amazing
Manager from 10 to 24 room Limited Service & Budget Hotel in Beechworth (Australia)
Verified
3 months ago
The knowledge of RMS staff and the ability to talk to a human and or logging a problem and the speed of return call is outstanding.
Australia
Australia
Manager
Small Hotel
10
Ocean Promenade Hotel
Front Desk Manager from 50-74 room Boutique in WhiteRock (Canada)
Verified
4 months ago
I LIKE BOOKING CHART A LOT BECAUSE IT'S VERY HELPFUL TO MOVE ROOMS AND CHECK AVAILABILITY FOR FUTURE. IT IS AWESOME.
Canada
Canada
Front Desk Manager
Medium Hotel
6
We use RMS for our reservation bookings for campground
resort manager from 200 to 499 room RV Parks & Campground in Plympton (Canada)
Verified
4 months ago
They are quick to help with a problem, user friendly, the training section is very helpful for training new staff.
Canada
Canada
resort manager
X-Large Hotel
9
RMS Review
owner from 10 to 24 room Limited Service & Budget Hotel in Jim Thorpe (United States of America)
Verified
4 months ago
I have been a customer for over 10 years. I am pleased that RMS is evolving. They have excellent customer service, very helpful and patient.
United States of America
United States of America
owner
Small Hotel
5
Easy system, user friendly but need improvements
Group Technology Manager from 200 to 499 room Boutique in Riyadh (Saudi Arabia)
Verified
4 months ago
The system is user friendly and easy to have/give training on it. It has some gaps in payments side, and it should be improved in some areas. For now, it's acceptable after working on it for like 4-5 years and much better than before. When we start working on it here in Ascott it was really having many issues in printing and downtime, also...
Saudi Arabia
Saudi Arabia
Group Technology Manager
X-Large Hotel
10
A great PMS option that is moving with the times!
General Manager from 25-49 room Boutique in Randwick (Australia)
Verified
4 months ago
Supporting an Australian-based software company is very important to us and aligns with our own company. The security measures are second to none which gives us a great deal of confidence and helps to ensure that our database remains safe and secure. We have always found the support team and management team to be friendly and exceptionally...
Australia
Australia
General Manager
Medium Hotel
7
Transformative Technology for Hospitality
IT Supervisor from 500+ room Hostel in Mecca (Saudi Arabia)
Verified
4 months ago
User-Friendly Interface, Excellent Customer Support, Reporting and Analytics, Comprehensive Features. Regular Updates and Improvements, Comprehensive Features,(The intuitive design makes it easy for our team to navigate, reducing training time for new staff).
Saudi Arabia
Saudi Arabia
IT Supervisor
X-Large Hotel
8
RMS Hotel Management Software is a comprehensive
Guest Service Agent from 75-99 room Boutique in Mascot (Australia)
Verified
4 months ago
Comprehensive Property Management: RMS offers a robust property management system that streamlines front-desk operations, reservations, housekeeping, and rate management. This integration facilitates seamless daily operations and improves overall efficiency. User Friendly Interface: The intuitive design of RMS makes it easy to navigate and...
Australia
Australia
Guest Service Agent
Large Hotel
10
Lightweight System Heavy on Features
IT from 200 to 499 room City Center Hotel in Makati (Philippines)
Verified
5 months ago
The turn-around to going live for our sites is excellent. It has the basic functions you require to operate a hotel chain. The availability to revised codes from multiple sites. Capability to roll out simultaneous sites. Cluster or multi property user can be done.
Philippines
Philippines
IT
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RMS Cloud PMS is a game-changer for hotel management. It has robust property management features, a user-friendly interface and powerful features to make operations seamless for many hotel operators.
Showing all answers to: "What does this product or service do well?"
RMS Cloud PMS is a game-changer for hotel management. It has robust property management features, a user-friendly interface and powerful features to make operations seamless for many hotel operators.
RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their revenue within a day.
RMS Provides a great API and Partner platform which makes it easy for us to integrate our own platform to theirs and to service our own clients quickly and efficiently. Their marketplace directly within their platform makes it easy to find and enable the integration.
It's been a very smooth collaboration so far, where RMS has shown to work with a highly efficient integration setup and highly skilled individuals to perform the work. Communication has been clear - would definitely recommend.
RMS makes it easy to manage the front and back house operations by using flexible dashboards that suit different property types. They have dashboards and widgets for reporting and charting that make their PMS software one of the most intuitive for business decisions for hoteliers.
Question:
What differentiates this product or service from the competition?
Answer:
RMS Cloud is cloud-based to ensure customer accessibility from anywhere and seamless integrations with various third-party systems. Plus, its reputation for excellent customer support and tailored solutions sets it apart in the competitive PMS market.
Showing all answers to: "What differentiates this product or service from the competition?"
RMS Cloud is cloud-based to ensure customer accessibility from anywhere and seamless integrations with various third-party systems. Plus, its reputation for excellent customer support and tailored solutions sets it apart in the competitive PMS market.
Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.
The staff at RMS are always helpful and accommodating for both ourselves as a technology partner/vendor and from the perspective of their own clients which we deal with during the setup phase of deployments. The have a great online platform and back that up with great service.
For us it's important to understand the user base. In the case of RMS, they have a very interesting set off hotel clients - relevant to us. Hotel clients that recognise the complexity of services that are needed to be offered in a simplified manner, as done by RMS.
I would say it is the suite of the solutions. They start with PMS, but span to really a full suite of hospitality software inclusive of channel management, internet booking engine, dynamic pricing tools, and even guest facing tools like guest portal and loyalty tools. They also round it out with marketing channels as well!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RMS is a trusted integrated partner, if you are a hotelier looking for a PMS that can be tailored to your hotel's specific needs, if you are looking to revitalise your hotel operations, and to enhance guest experiences RMS is a PMS that should be considered.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RMS is a trusted integrated partner, if you are a hotelier looking for a PMS that can be tailored to your hotel's specific needs, if you are looking to revitalise your hotel operations, and to enhance guest experiences RMS is a PMS that should be considered.
We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.
As with any product or service you consider using, speak to those who you know and have dealt with the provider in the past and those presently using them. Ask Integrators and Vendors their opinion as they how they deal with the product/service is also important.
Your business is important, take the time to make sure you are happy with the choices you make.
Picking your PMS is just not something you do overnight. It's important to scope out the flexibility of a solution as it defines the lines you can grow within in the years to come. I'd recommend to plot the product your on your ambition and request product demo's to understand the limitations and possibilities.
There team is great to work with and they allow for a cost effective approach to a implementing a reliable PMS. The suite of solutions that they have as part of the hospitality platform allows RMS to be a one stop shop.
Recommended by
Monique Jensen
Director Ecosystem & Strategic Partnerships
@
SiteMinder
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Patrick Sayer
Owner/Manager
@
4WiFi
Bas Beverwijk
BD Manager Europe
@
My Green Butler
Christian Arias
VP of Sales
@
Hapi
Monique Jensen
Director Ecosystem & Strategic Partnerships
@
SiteMinder
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Patrick Sayer
Owner/Manager
@
4WiFi
Bas Beverwijk
BD Manager Europe
@
My Green Butler
Christian Arias
VP of Sales
@
Hapi
Abby Kiesling
VP of Product & Development
@
OpenKey
Adir Ron
CMO
@
Duve
Zoltan Molnar
Sales and Business Development
@
Flexkeeping
Robert Csenar
Connectivity Partner Business Manager
@
Booking.com
David Thompson
CEO & Co-Founder
@
Book Me Bob
Julie Grieve
Founder & CEO
@
Criton
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Murtaza Rangwala
Owner and Principal Consultant
@
RevUplift
Angus Strachan
Director
@
BDO
Matthew Burke
Regional Manager, Pacific
@
STR
Sarah Franklyn
Director of Sales & Marketing
@
Impact Data
Clément Auffan
Sales Lead
@
Pace
Thomas Landen
Director of Partnerships
@
Revinate
Are you a consultant or vendor that recommends RMS?
Leave a recommendation
News
RMS
1 year ago
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RMS North America Names Victor Vesnaver as Chief Operating Officer
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Support
Verified Support
RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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