Trends and Challenges for Hospitality Operators 2021
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Ranked #7 out of 255 in Property Management Systems
RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreRMS Cloud PMS Overview
RMS Cloud PMS Overview
RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 70 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market leader for over 39 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...
About RMS View website
Founded in 1983 | Headquarters in San Diego United States | 145 employeesRMS provides powerful, scalable, cloud technology for hospitality businesses across the world.
Other Products by RMS
Integrates with
- Finance & Accounting Software
- Staff Safety
- Hotel CRM & Email Marketing
What customers love about RMS Cloud PMS
Property Manager
Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...
Property Manager
Always willing to help, and always have answers to our questions. Thank you for making it easier on us.
General Manger
There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...
Expert Q&A and Partner Recommendations
What does this product or service do well?
RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their reve...
by Ricardo da Silva (UpsellGuru) on October 05, 2022
See more answers (16)What differentiates this product or service from the competition?
Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.
by Ricardo da Silva (UpsellGuru) on October 05, 2022
See more answers (16)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.
by Ricardo da Silva (UpsellGuru) on October 05, 2022
See more answers (16)Features
Clients & references
References & testimonials
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...

As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Case studies
RMS doesn’t have any case studies available
Awards & Certifications
Active Markets
- Antarctica
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Oceania
- Australia
- United States of America
- New Zealand
- United Kingdom
- Canada
- United Arab Emirates
- Sri Lanka
- France
March 03, 2023
RMS Cloud PMS Review: Increasingly frustrated
General Manager from Resorts in Page (United States of America)
What do you like most?
It's better than Opera. The training section helps you learn. That's really about the only good I have to say.
What do you dislike or think could be improved?
RMS overly complicates things. It is often difficult to navigate. Help Center is often not helpful and does not resolve issues.
February 03, 2023
RMS Cloud PMS Review: Great PMS
Manager from Motels in Bunbury (Australia)
What do you like most?
Great PMS, excellent support and service.Support staff arewithout a doubt the best in Australia. I just wish that the Telcos,banks, and airlines etc learnt something from the
What do you dislike or think could be improved?
Nothing comes to mind right now! Once the user learns the system (which is quite easy to do), everything works!
January 31, 2023
RMS Cloud PMS Review: Problems (mostly caused by me) are fixed very quickly
Accounts from Luxury Hotels in Newell (Australia)
What do you like most?
The support team is amazing. Help is really fast and very friendly. I really appreciate the help I got resolving my last issue.
What do you dislike or think could be improved?
I can't think of anything at the moment that needs improvement. We have been using RMS for a long time and very happy with it.
January 31, 2023
RMS Cloud PMS Review: customer service
Manager from RV Parks & Campgrounds in Caboolture (Australia)
What do you like most?
I was able to access the information i needed with the help of a phone conversation Very helpfull staff always find a sollution
What do you dislike or think could be improved?
this program works very well, i have been using it for 20 years and it is improving all the time
January 07, 2023
RMS Cloud PMS Review: Alexis is Awesome
Property Administrator from Luxury Hotels in Sturgeon Bay (United States of America)
What do you like most?
I needed assistance twice today. Alexis BOTH times. She's super great and everything is fixed before getting off the phone. I hope she answers every time I call.
What do you dislike or think could be improved?
I hate it when my service requests are answered with, "known issue. Plans to fix in future versions." Please fix things now.
December 14, 2022
RMS Cloud PMS Review: This PMS has so many features
Managing Director from RV Parks & Campgrounds in Finniss Valley (Australia)
What do you like most?
We are still exploring all the extra options - there are so many! Easily create deals and packages, upsell additional items, integrate with a POS and once all this is set up, it is simple to use. We are a...
What do you dislike or think could be improved?
Only minor things for instance a few of the drop down boxes are a little clunky. i.e. the Country box does not pre-empt your selection as you start typing the word.
Pricing
Recent News & Content
Recent articles
Resources & reports
State of the Industry Report
2022 State of the Industry Report
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Manager
RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.