RMS

4.2 (302 REVIEWS)

HTR Score icon
HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Paul, David, Ricardo + 16 more experts recommend RMS

Read Recommendations
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Smarter tech, better stays. Hospitality, upgraded.

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Bell avatar Bell - AI powered product analyst

I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like RMS's comprehensive management features and seamless integration capabilities that streamline operations, maximize revenue, and enhance guest experiences. The dynamic reporting tools provide valuable performance insights, aiding effective decision-making. However, improvements are needed in system stability post-updates, integration costs, and payment processes, which are significant for reducing operational costs and improving overall efficiency.

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The Ascott, ALH Hotels, The Unlimited Collection & 364 others

Read their reviews

What Types of Hotels RMS is Popular For

Size

31 | X-Small (1-9 room)

108 | Small (10-24 room)

145 | Mid-Sized (25-74 room)

68 | Large (75-199 room)

23 | X-Large (200+ room)

Country

242 | Australia

71 | United States of America

22 | New Zealand

15 | United Kingdom

9 | Canada

5 | United Arab Emirates

2 | Mexico

2 | Saudi Arabia

2 | India

2 | Sri Lanka

1 | Switzerland

1 | Italy

1 | Germany

1 | Malaysia

1 | Greece

1 | France

1 | Belgium

1 | Singapore

1 | Vanuatu

1 | Guernsey

1 | Philippines

1 | Vietnam

Type

127 | Resorts

126 | Boutiques

116 | Bed & Breakfast & Inns

110 | Limited Service & Budget Hotels

108 | Motels

89 | RV Parks & Campgrounds

84 | Extended Stay & Serviced Apartments

69 | Airport/Conference Hotels

67 | Luxury Hotels

61 | Branded Hotels

60 | City Center Hotels

29 | Vacation Rentals & Villas

11 | Casinos

7 | Hostels

Region

265 | Oceania

82 | North America

22 | Europe

8 | Asia Pacific

7 | Middle East

Category

302 | Property Management Systems

220 | Hotel Management Software

What is RMS?

Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS is a property management system designed to streamline operations for the hospitality industry. This comprehensive platform integrates seamlessly with hotel operations, providing tools that maximize revenue and enhance guest experiences. By incorporating features like dynamic reporting tools, it delivers valuable performance insights for effective decision-making. RMS Cloud PMS simplifies tasks such as bookings, secure payments, and guest interactions, while offering a guest portal for managing stays and exploring upgrades. This connectivity between people and technology allows hoteliers to focus on optimizing occupancy and guest satisfaction.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by RMS

FAQs

Capabilities

Boost direct bookings

Manage reservations with ease

Simplify payments

Personalize every experience

Reward Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine

Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.

INCLUDED

Channel Manager

Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.

INCLUDED

Reporting

Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.

INCLUDED

Guest Portal

Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.

INCLUDED

RMS Pay

Payments Processing Software
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.

PREMIUM ADD-ON

2-way SMS

Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.

PREMIUM ADD-ON

Branded Emails

Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.

PREMIUM ADD-ON

Rewards

Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.

PREMIUM ADD-ON

RMS Reviews Summary

4.2
Very Good
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.1/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RMS is the #7 most trending product in the Property Management Systems category (out of 339) and the #230 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

RMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

RMS Average RMS

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0

Success Stories

17

References

58

Featured Customers

RMS Case Studies

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RMS doesn’t have any case studies available

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RMS Reviews

Hotelier Rating

Excellent
177
Very Good
65
Average
33
Poor
18
Terrible
9

Property Size

  • X-Small (26)
  • Small (72)
  • Mid-Sized (110)
  • Large (56)
  • X-Large (18)

Country

  • Australia
    Australia
    (180)
  • United States of America
    United States of America
    (49)
  • New Zealand
    New Zealand
    (18)
  • United Kingdom
    United Kingdom
    (12)
  • Canada
    Canada
    (9)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • India
    India
    (2)
  • Belgium
    Belgium
    (1)
  • Philippines
    Philippines
    (1)
  • Guernsey
    Guernsey
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Germany
    Germany
    (1)
  • Italy
    Italy
    (1)
  • Greece
    Greece
    (1)
  • Singapore
    Singapore
    (1)
  • Vietnam
    Vietnam
    (1)
  • France
    France
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (59)
  • Europe
    Europe
    (18)
  • Asia Pacific
    Asia Pacific
    (7)
  • Oceania
    Oceania
    (199)
  • Middle East
    Middle East
    (7)
10

Georgia

Manager from 10 to 24 room Bed & Breakfast & Inn in Blackpool (United Kingdom)

Verified
4 days ago
All staff esp Georgia are helpful happy and very professional and curtious I’m not great technically there help and patience is invaluable. Maria James Lauren and James tbh everyone that’s helped me! Thanku
Country United Kingdom
Manager
Small Hotel
Hayley from RMS replied
Hi Viki, thanks so much for taking the time to leave us a review, this is wonderful feedback that I will pass onto the team! We will certainly look into that post-COVID, it's a great idea and something we'd love to do. Please continue to reach out if you have any questions and the team will be more than happy to help.
7

issue

Manager from 50-74 room Boutique in Whyalla (Australia)

Verified
5 days ago
. speak to a real person and not have to leave a message . somebody that worked out my issues and was able to talk clearly
Country Australia
Manager
Mid-Sized Hotel
Hayley from RMS replied
Thank you for taking the time to leave a review! It's great to hear that you had a positive experience with the support team - they are available 24/7 and offer prompt assistance, so please don't hesitate to reach out in the future if you have any questions or issues.
10

Brilliant Customer Service and System.

Front Desk Admin from 75-99 room Boutique in Joondalup (Australia)

Verified
5 days ago
Very efficient system and easy to use even when training new staff. The flexibility of signing in from anywhere when we need to is ideal for our hotel.
Country Australia
Front Desk Admin
Large Hotel
Hayley from RMS replied
Thank you so much for taking the time to leave a review - we're thrilled to hear that the software is improving your hotel efficiencies and you're finding it easy to use. Rooms don't need to be allocated in advance; simply change your room type setup to book by category to allow rooms to be unallocated. Hope this helps!
7

Advantages and disadvantages

from 50-74 room Boutique in Melbourne (Australia)

Verified
6 days ago
Cloud based easily accessible from anywhere. Ability to correct account after check out. Reservations screen well set out and able to adapt
Country Australia
Mid-Sized Hotel
10

The best game in town

Manager from 25-49 room Bed & Breakfast & Inn in Tenterfield (Australia)

Verified
6 days ago
RMS provides everything needed to operate a caravan park. Their support is second to none. The reporting is sensational. So easy to use and can use it anywhere as the data and software are in the cloud.
Country Australia
Manager
Mid-Sized Hotel
9

usability of the booking chart and ability to move things around

from 25-49 room Boutique in Batehaven (Australia)

Verified
6 days ago
Booking chart and it's moveability and parking option. Dashboards regular search items and ease of updating to new regular items. Also clean background of that screen.Also like the 2 way views - task bar as well as icons. Help function is very good. Thus far 100% of assistance questions located via that link.
Country Australia
Mid-Sized Hotel
10

Wonderful Service Thankyou :)

Owner / Director from 25-49 room Bed & Breakfast & Inn in Barooga (Australia)

Verified
6 days ago
Sid was very helpful and fixed the problem I had. I wouldn't hesitate to ask for some assistance from him again. Kaylene was also great explaining how the system works.
Country Australia
Owner / Director
Mid-Sized Hotel
Hayley from RMS replied
Thank you for your review! It's great to hear that you've had a positive experience with our support team. They have a wealth of knowledge in the product and are available 24/7 to offer help and assistance.
8

Very helpful and knowledgeable

Maintenance from RV Parks & Campground in Steep Falls (United States of America)

Verified
6 days ago
Raul answered all of my questions and was very helpful and knowledgeable throughout the call
Country United States of America
Maintenance
Hayley from RMS replied
Thank you for taking the time to leave a review, we really appreciate your feedback! It's great to hear that you've had a positive experience with our support team - they are available 24/7 so always reach out if you need anything. We also have an online help centre which has a wealth of training resources including visual guides, webinars and walk-throughs - we hope this helps if you want to look anything up yourself and see it visually on the screen. Here's the link: https://helpcentre.rmscloud.com/
10

Excellent Service

from 10 to 24 room Bed & Breakfast & Inn in Werribee (Australia)

Verified
22 days ago
Customer Support & Staff, always go out of their way to ensure the problem is solved, no matter what day or time. You tube help, good way to help relief staff and new staff. Visual guides, sometimes easier to see what you are doing than trying to guess or assume. They are always very patient with learners, don't make you feel silly for ask...
Country Australia
Small Hotel
10

Great

from 25-49 room Boutique in Fremantle (Australia)

Verified
28 days ago
the support over the phone, the user friendly Operation system, the screenshot. the interaction and the security that RMS provides.
Country Australia
Mid-Sized Hotel
  • 1
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  • 31

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RMS has great customer support; their support is 24/7 365, and their teams genuinely care. The system has great flexibility, allowing it to work in a variety of environments, from single properties to groups, serviced apartments and beyond. They have a great team from start to finish and always go the extra mile.

Question:

What differentiates this product or service from the competition?

Answer:

RMS has a great solution built on an enterprise level base, allowing for the system to grow at the same rate as its users. Its flexibility stands out in a crowded marketplace place and the level of care their teams show really shines through. It's a pleasure to work with them.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Book a demo and have a deep dive into the solution. There are a lot of features in the solution that need to be looked into the product is great and the people are great too so take a look for yourself!

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Are you a consultant or vendor that recommends RMS? Leave a recommendation

News

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RMS

1 month ago

RMS joins as a pioneering partner to integrate with SiteMinder’s Smart Platform

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RMS

3 months ago

Redefining hospitality technology: RMS unveils new brand identity

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RMS

4 months ago

RMS Launches Powerful New Booking Engine at HITEC 2025

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RMS

1 year ago

RMS Cloud Welcomes Advent Partners in a Landmark Partnership to Fuel Global Growth and Innovation

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RMS

2 years ago

RMS Cloud and Atomize Join Forces to Revolutionise Hotel Revenue Management

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RMS

2 years ago

Outrigger Hospitality Group Selects Solonis to Streamline Property Operations

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RMS

2 years ago

Global Hospitality Resilience Report 2022

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RMS

2 years ago

RMS Cloud Hosts an Industry-Leading Events in Partnership with HOSPA

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RMS

3 years ago

RMS Cloud Partners with HOSPA to Bring Regional Educational Events to the Hospitality Industry in the UK

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RMS

3 years ago

2022 State of the Industry Report

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RMS

3 years ago

RMS North America Releases 2022 State of the Industry Report

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RMS

3 years ago

RMS North America Positions Hospitality Businesses for Success with Latest Innovations

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RMS

4 years ago

RMS North America Names Victor Vesnaver as Chief Operating Officer

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RMS

4 years ago

RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance

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RMS

4 years ago

RMS Integrates with OpenKey to Further Enhance Contactless Check-ins

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RMS

4 years ago

RMS Cloud Establishes a Data Centre in China Following Global Expansion

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RMS

4 years ago

State of the Industry Report

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RMS

4 years ago

RMS Releases 2021 State Of The Industry Report

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RMS

4 years ago

RMS receives two of the industry’s highest awards at the National Conference

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4 years ago

2021 Tips, Trends and Challenges for Modern Hoteliers

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4 years ago

Trends and Challenges for Hospitality Operators 2021

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6 years ago

RMS Announces Technology Integration with M3 Accounting Software

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6 years ago

RMS Announces New Guest Rewards Module for 2020

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6 years ago

RMS Introduces New Solution to Make Property Management Easier for Hoteliers

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Verified Support

RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

85%

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