RMS

4.2 (293 REVIEWS)

HTR Score icon
HT Score  
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Monique, Ricardo, Patrick + 15 more experts recommend RMS

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The hospitality platform that gives you more

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Bell avatar Bell - AI powered product analyst

I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like RMS's comprehensive management features and seamless integration capabilities that streamline operations, maximize revenue, and enhance guest experiences. The dynamic reporting tools provide valuable performance insights, aiding effective decision-making. However, improvements are needed in system stability post-updates, integration costs, and payment processes, which are significant for reducing operational costs and improving overall efficiency.

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The Ascott, ALH Hotels, The Unlimited Collection & 356 others

Read their reviews

What Types of Hotels RMS is Popular For

Size

31 | X-Small (1-9 room)

108 | Small (10-24 room)

140 | Mid-Sized (25-74 room)

65 | Large (75-199 room)

22 | X-Large (200+ room)

Country

240 | Australia

70 | United States of America

21 | New Zealand

14 | United Kingdom

8 | Canada

5 | United Arab Emirates

2 | Mexico

2 | Saudi Arabia

2 | India

2 | Sri Lanka

1 | Switzerland

1 | Italy

1 | Germany

1 | Malaysia

1 | Greece

1 | France

1 | Belgium

1 | Singapore

1 | Vanuatu

1 | Guernsey

1 | Philippines

1 | Vietnam

Type

122 | Boutiques

122 | Resorts

114 | Bed & Breakfast & Inns

109 | Limited Service & Budget Hotels

106 | Motels

85 | RV Parks & Campgrounds

84 | Extended Stay & Serviced Apartments

66 | Airport/Conference Hotels

63 | Luxury Hotels

58 | Branded Hotels

57 | City Center Hotels

28 | Vacation Rentals & Villas

10 | Casinos

5 | Hostels

Region

262 | Oceania

80 | North America

21 | Europe

8 | Asia Pacific

7 | Middle East

Category

293 | Property Management Systems

216 | Hotel Management Software

What is RMS?

Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS Cloud PMS is a property management system designed to streamline operations for the hospitality industry. This comprehensive platform integrates seamlessly with hotel operations, providing tools that maximize revenue and enhance guest experiences. By incorporating features like dynamic reporting tools, it delivers valuable performance insights for effective decision-making. RMS Cloud PMS simplifies tasks such as bookings, secure payments, and guest interactions, while offering a guest portal for managing stays and exploring upgrades. This connectivity between people and technology allows hoteliers to focus on optimizing occupancy and guest satisfaction.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by RMS

FAQs

Capabilities

Boost direct bookings

Manage reservations with ease

Simplify payments

Personalize every experience

Reward Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine

Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.

INCLUDED

Channel Manager

Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.

INCLUDED

Reporting

Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.

INCLUDED

Guest Portal

Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.

INCLUDED

RMS Pay

Payments Processing Software
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.

PREMIUM ADD-ON

2-way SMS

Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.

PREMIUM ADD-ON

Branded Emails

Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.

PREMIUM ADD-ON

Rewards

Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.

PREMIUM ADD-ON

RMS Reviews Summary

4.2
Very Good
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.1/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RMS is the #14 most trending product in the Property Management Systems category (out of 319) and the #343 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
85 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

RMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

RMS Average RMS

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No matching results

0

Success Stories

17

References

58

Featured Customers

RMS Case Studies

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RMS doesn’t have any case studies available

More Products by RMS

https://ucarecdn.com/e17e2091-682f-4c56-99dc-fa8f9da83bf2/
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RMS Reviews

Hotelier Rating

Excellent
169
Very Good
64
Average
33
Poor
18
Terrible
9

Property Size

  • X-Small (26)
  • Small (72)
  • Mid-Sized (106)
  • Large (53)
  • X-Large (17)

Country

  • Australia
    Australia
    (179)
  • United States of America
    United States of America
    (48)
  • New Zealand
    New Zealand
    (17)
  • United Kingdom
    United Kingdom
    (11)
  • Canada
    Canada
    (8)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • India
    India
    (2)
  • Belgium
    Belgium
    (1)
  • Philippines
    Philippines
    (1)
  • Guernsey
    Guernsey
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Germany
    Germany
    (1)
  • Italy
    Italy
    (1)
  • Greece
    Greece
    (1)
  • Singapore
    Singapore
    (1)
  • Vietnam
    Vietnam
    (1)
  • France
    France
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (57)
  • Europe
    Europe
    (17)
  • Asia Pacific
    Asia Pacific
    (7)
  • Oceania
    Oceania
    (197)
  • Middle East
    Middle East
    (7)
9

Easy to Use

from 25-49 room Bed & Breakfast & Inn in Yarrawonga (Australia)

Verified
3 days ago
The ability to look up clients quickly and their history to verify previous stays is great also setting up the tariff manager is easier to use
Country Australia
Mid-Sized Hotel
9

Feature rich, reliable cloud based reservation and property management

General Manager from 50-74 room Extended Stay & Serviced Apartment in Craster (United Kingdom)

Verified
3 days ago
Operating a mixed use caravan park and boat mooring business, we have been using RMS since 2011 and it has become a central part of the business, keeping track of customer reservations, communications, billing and payments. The system is well specified with many advanced features, nevertheless the basics can be learned quickly so a new st...
Country United Kingdom
General Manager
Mid-Sized Hotel
9

On line support very helpful

Manager from 10 to 24 room Airport/Conference Hotel in Bowen (Australia)

Verified
4 days ago
. easy to contact. easy to navigate with help. remote access is great to guide around the page thank you
Country Australia
Manager
Small Hotel
10

RMS Reservations Review

Manager from 50-74 room Bed & Breakfast & Inn in Mackay (Australia)

Verified
4 days ago
RMS POS has a flow through easy to use hospitality system. I have found it helpful when training new staff by the format used.
Country Australia
Manager
Mid-Sized Hotel
5

The good & the bad

from 1 to 4 room City Center Hotel in Gosse (Australia)

Verified
4 days ago
Channel Manager capabilities are easy to modify and personalizeEasy linking of our website and ability to modify photosGuest communication portal via sms
Country Australia
X-Small Hotel
10

Rms

Owner from 50-74 room Branded Hotel in Katoomba (Australia)

Verified
4 days ago
Easy to use. Love the system. Easy to check in and checkout the guest. Support staff is great. Very happy
Country Australia
Owner
Mid-Sized Hotel
9

RMS is easy to use and has great supprt

Manager from 25-49 room Limited Service & Budget Hotel in South Fremantle (Australia)

Verified
4 days ago
Easy to navigate system, Great technical support 24/7, Constant updating the system to better meet clients needs. Very versatile to suit business
Country Australia
Manager
Mid-Sized Hotel
10

Excellent Platform for Hotels

from 10 to 24 room Bed & Breakfast & Inn in Metung (Australia)

Verified
4 days ago
We use RMS for our resort to manage 17 cottages. RMS integrates seamlessly with all OTA's (Online Travel Agents). The reports are comprehensive. The system is very easy to use and provides all our requirements to manage our hospitality environment. I would likely recommend RMS to any hotel, motel or resort establishment.
Country Australia
Small Hotel
8

great trainers

Manager from 25-49 room Bed & Breakfast & Inn in Batemans Bay (Australia)

Verified
4 days ago
these guys and gals are just the best and quick help, I have been dealing with RMS for over 5 yrs and you guys rock when you get show us how to fix and sometimes a small training session as well , keep up the great support
Country Australia
Manager
Mid-Sized Hotel
Hayley from RMS replied
Hi Vicki, thank you so much for leaving us a review, this is great feedback for our training and support staff that I will be sure to pass on! We pride ourselves on having knowledgeable, helpful and around-the-clock customer support members who are available whenever you need them. Great to hear that all is working out and that RMS is helping your holiday park thrive. Here's to the next five years!
10

There's a lot of information at your finger tips with RMS 9+.

General Manger from 5 to 9 room Boutique in Garmisch-Partenkirchen (Germany)

Verified
5 days ago
After using this system for the last few years, I think that this system is very user friendly - reducing training time... Support is always prompt in responding to our questions. Dynamic rate structuring is very easy to accomplish when using the "BAR" rates. It literally takes a few seconds to change room rates. I get weekly calls from...
Country Germany
General Manger
X-Small Hotel
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  • 30

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RMS Cloud PMS is a game-changer for hotel management. It has robust property management features, a user-friendly interface and powerful features to make operations seamless for many hotel operators.

Question:

What differentiates this product or service from the competition?

Answer:

RMS Cloud is cloud-based to ensure customer accessibility from anywhere and seamless integrations with various third-party systems. Plus, its reputation for excellent customer support and tailored solutions sets it apart in the competitive PMS market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RMS is a trusted integrated partner, if you are a hotelier looking for a PMS that can be tailored to your hotel's specific needs, if you are looking to revitalise your hotel operations, and to enhance guest experiences RMS is a PMS that should be considered.

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Are you a consultant or vendor that recommends RMS? Leave a recommendation

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Global Hospitality Resilience Report 2022

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RMS Cloud Hosts an Industry-Leading Events in Partnership with HOSPA

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RMS Cloud Partners with HOSPA to Bring Regional Educational Events to the Hospitality Industry in the UK

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RMS North America Releases 2022 State of the Industry Report

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RMS North America Positions Hospitality Businesses for Success with Latest Innovations

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3 years ago

RMS North America Names Victor Vesnaver as Chief Operating Officer

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RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance

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RMS Integrates with OpenKey to Further Enhance Contactless Check-ins

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State of the Industry Report

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RMS Releases 2021 State Of The Industry Report

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4 years ago

RMS receives two of the industry’s highest awards at the National Conference

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Trends and Challenges for Hospitality Operators 2021

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RMS Integrations

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Support

Verified Support

RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

85%

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