Property Management System Scorecard
Ratings Snapshot
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Ranked #5 out of 207 in Property Management Systems
RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreRMS Cloud PMS Overview
RMS Cloud PMS Overview
RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 60 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market-leader for over 35 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...
About RMS View website
Founded in 1983 | Headquarters in San Diego United States | 145 employeesRMS provides powerful, scalable, cloud technology for hospitality businesses across the world.
Other Products by RMS
Integrates with
- Finance & Accounting Software
- Staff Safety
- Hotel CRM & Email Marketing
What customers love about RMS Cloud PMS
Property Manager from Boutiques
Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...
Property Manager from Extended Stay & Serviced Apartments
Always willing to help, and always have answers to our questions. Thank you for making it easier on us.
General Manger from Boutiques
There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...
Expert Q&A and Partner Recommendations
What does this product or service do well?
RMS makes it easy to manage the front and back house operations by using flexible dashboards that suit different property types. They have dashboards and widgets for reporting and charting that make their PMS software one of the most intuitive for business decisions for hoteliers.
by Christian Arias (Hapi) on December 13, 2021
See more answers (13)What differentiates this product or service from the competition?
I would say it is the suite of the solutions. They start with PMS, but span to really a full suite of hospitality software inclusive of channel management, internet booking engine, dynamic pricing tools, and even guest facing tools like guest portal and loyalty tools. They also round it out with mar...
by Christian Arias (Hapi) on December 13, 2021
See more answers (13)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
There team is great to work with and they allow for a cost effective approach to a implementing a reliable PMS. The suite of solutions that they have as part of the hospitality platform allows RMS to be a one stop shop.
by Christian Arias (Hapi) on December 13, 2021
See more answers (13)Features
Clients & references
References & testimonials
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...

As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Featured partners
Case studies
Awards & Certifications
Active Markets
- Antarctica
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Oceania
- Australia
- United States of America
- New Zealand
- United Kingdom
- Canada
- United Arab Emirates
- Sri Lanka
- Vietnam
January 28, 2022
RMS Cloud PMS Review: Good Cloud PMS product
Head of Digital Strategy and Distribution from Boutiques in Colombo 02 (Sri Lanka)
What do you like most?
We are happy with the main functionality for Reservations channel management and inventory management with room block. speed of ARI distribution is very satisfactory.
What do you dislike or think could be improved?
We feel that report functionality of RMS can improve along with features such as guest portal can be further advanced
December 20, 2021
RMS Cloud PMS Review: Business Development Manager
Business Development Manager from Extended Stay & Serviced Apartments in Sale (Australia)
What do you like most?
- Booking Chart is very user friendly - Tariff management - Reporting, there are so many excellent reports that help me to review our business
What do you dislike or think could be improved?
- IBE, guests often have issues finalising bookings, so end up calling to book direct. - Corporate Portal, unable to hide companies, so is not usuable
December 20, 2021
RMS Cloud PMS Review: A perfect solution for small independent hotels
Director from Luxury Hotels in (United Kingdom)
What do you like most?
A perfect PMS for small to large independent hotels Excellent support Great integrations with channel partners User-friendly interface Training modules are fantastic
What do you dislike or think could be improved?
24-hour direct online support would be ideal An easier way to connect and link to google hotels Dedicated account manager would ideal
December 15, 2021
RMS Cloud PMS Review: fantastically user-friendly solution
IT Manager from Boutiques in බත්තරමුල්ල (Sri Lanka)
What do you like most?
First and foremost, RMS PMS is a fantastically user-friendly solution. It provides for easy and straightforward operation. Any hotelier may adapt without any help or consultation of any PMS consultant as...
What do you dislike or think could be improved?
If they can assess country-specific IPG partners, it may be affordable for anybody, but they must ensure that it is secure.
December 15, 2021
RMS Cloud PMS Review: Well rounded and customizable!
Operations Manager from Boutiques in Tai Tapu (New Zealand)
What do you like most?
The thing I like the most is that it is highly customizable and offers so many modules that you really can replace other piecemeal solutions with one omnibus program to consolidate information into one pl...
What do you dislike or think could be improved?
Having to select the criteria used for a reservation search makes the process take a bit longer than desired - if there could be a more universal search for reservations (name/confirmation/email/etc) that...
December 15, 2021
RMS Cloud PMS Review: A great solution to managing your business needs
Systems Moderation from Other in (United Kingdom)
What do you like most?
- Ability to manage many key areas of your business within one system - Clean layouts, logical & easy to navigate with great reporting features - Regular updates and feature enhancements - Excellent UK...
What do you dislike or think could be improved?
Some individual enhancement requests are directed to the RMS suggestion box before they will be considered which can sometimes be frustrating.
Pricing
Recent News & Content
Recent articles
Resources & reports
Holiday Parks Performance Index 2014 - 2018
Trends and Challenges for Hospitality Operators 2021
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Manager from Motels
RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.