RMS Cloud PMS

Ranked 7 (out of 255) in Property Management Systems

Property Management Systems

Powerful, customisable cloud technology designed to grow hospitality businesses

Ratings Snapshot

Certificate of Excellence
Read 266 reviews
85%
Recommend
HTR Score icon
HT SCORE
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 255 in Property Management Systems

Ease of Use
4.3/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.5/5
Verified Customer Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Motels 65 verified reviews
    84%
  • RV Parks & Campgrounds 54 verified reviews
    86%
  • Extended Stay & Serviced Apartments 39 verified reviews
    85%
  • Resorts 38 verified reviews
    81%
  • Boutiques 27 verified reviews
    86%
  • Bed & Breakfast & Inns 23 verified reviews
    86%
  • Vacation Rentals & Villas 18 verified reviews
    83%
  • Branded Hotels 11 verified reviews
    91%
  • City Center Hotels 11 verified reviews
    80%
  • Luxury Hotels 10 verified reviews
    88%
  • Limited Service & Budget Hotels 7 verified reviews
    81%
  • Airport/Conference Hotels 5 verified reviews
    88%
  • Hostels 1 verified reviews
    100%

RMS Cloud PMS Overview

RMS Cloud PMS Overview

RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 70 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market leader for over 39 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...

About RMS View website

Founded in 1983 | Headquarters in San Diego United States | 145 employees

RMS provides powerful, scalable, cloud technology for hospitality businesses across the world.

Product Modules
Internet Booking Engine (IBE) Booking Engine
INCLUDED
Allow guests to make real-time reservations on your website using the RMS internet booking engine.
Channel Manager Channel Managers
INCLUDED
Maximize bookings with RMS' native channel manager and third-party booking channels.
Reporting Business Intelligence
INCLUDED
Generate over 150 reports, including a real-time snapshot of profitability and performance.
Website & Digital Marketing Services Website Design
ADD-ON
Let us handle your website and digital marketing. Sit back and let our experts design and manage a new site for your property with RMS Web Design and drive more traffic and bookings through RMS SEO. We've got you covered so you can focus on your guests.

Other Products by RMS

Integrates with

  • Finance & Accounting Software
  • Staff Safety
  • Hotel CRM & Email Marketing
Browse integrations (143 verified)

What customers love about RMS Cloud PMS

Like 85% recommend

Manager

RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.

Property Manager

Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...

Property Manager

Always willing to help, and always have answers to our questions. Thank you for making it easier on us.

General Manger

There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their reve...

by Ricardo da Silva (UpsellGuru) on October 05, 2022

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.

by Ricardo da Silva (UpsellGuru) on October 05, 2022

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.

by Ricardo da Silva (UpsellGuru) on October 05, 2022

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how RMS Cloud PMS works?

Clients & references

References & testimonials

Testimonial avatar
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...
Terry and Sue Clarke Manager at the Country Apartments
Testimonial avatar
As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Simon Pitman Group Marketing Director at the

Featured partners

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Case studies

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RMS doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Australia
  • United States of America
  • New Zealand
  • United Kingdom
  • Canada
  • United Arab Emirates
  • Sri Lanka
  • France

266 Verified RMS Reviews

Likelihood to Recommend
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March 03, 2023

RMS Cloud PMS Review: Increasingly frustrated

General Manager from Resorts in Page (United States of America)

Recommend 3/10
Full blue star
Half blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

It's better than Opera. The training section helps you learn. That's really about the only good I have to say.

What do you dislike or think could be improved?

RMS overly complicates things. It is often difficult to navigate. Help Center is often not helpful and does not resolve issues.

Customer Support
1
Ease of Use
2
Value for money
2
Implementation
1

February 03, 2023

RMS Cloud PMS Review: Great PMS

Manager from Motels in Bunbury (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great PMS, excellent support and service.Support staff arewithout a doubt the best in Australia. I just wish that the Telcos,banks, and airlines etc learnt something from the

What do you dislike or think could be improved?

Nothing comes to mind right now! Once the user learns the system (which is quite easy to do), everything works!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 31, 2023

RMS Cloud PMS Review: Problems (mostly caused by me) are fixed very quickly

Accounts from Luxury Hotels in Newell (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The support team is amazing. Help is really fast and very friendly. I really appreciate the help I got resolving my last issue.

What do you dislike or think could be improved?

I can't think of anything at the moment that needs improvement. We have been using RMS for a long time and very happy with it.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 31, 2023

RMS Cloud PMS Review: customer service

Manager from RV Parks & Campgrounds in Caboolture (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I was able to access the information i needed with the help of a phone conversation Very helpfull staff always find a sollution

What do you dislike or think could be improved?

this program works very well, i have been using it for 20 years and it is improving all the time

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

January 07, 2023

RMS Cloud PMS Review: Alexis is Awesome

Property Administrator from Luxury Hotels in Sturgeon Bay (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I needed assistance twice today. Alexis BOTH times. She's super great and everything is fixed before getting off the phone. I hope she answers every time I call.

What do you dislike or think could be improved?

I hate it when my service requests are answered with, "known issue. Plans to fix in future versions." Please fix things now.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
3

December 14, 2022

RMS Cloud PMS Review: This PMS has so many features

Managing Director from RV Parks & Campgrounds in Finniss Valley (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We are still exploring all the extra options - there are so many! Easily create deals and packages, upsell additional items, integrate with a POS and once all this is set up, it is simple to use. We are a...

What do you dislike or think could be improved?

Only minor things for instance a few of the drop down boxes are a little clunky. i.e. the Country box does not pre-empt your selection as you start typing the word.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent press releases

Resources & reports

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Popular RMS Cloud PMS Integrations

View all (143 RMS Integrations)