RMS Cloud PMS

Ranked 5 (out of 207) in Property Management Systems

Property Management Systems

Powerful, customisable cloud technology designed to grow hospitality businesses

Ratings Snapshot

Certificate of Excellence
Read 225 reviews
84%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 207 in Property Management Systems

Ease of Use
4.3/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.5/5
Verified Customer Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Motels 51 verified reviews
    85%
  • Extended Stay & Serviced Apartments 27 verified reviews
    80%
  • Boutiques 24 verified reviews
    88%
  • Resorts 23 verified reviews
    84%
  • Vacation Rentals & Villas 16 verified reviews
    84%
  • Luxury Hotels 8 verified reviews
    88%
  • Bed & Breakfast & Inns 7 verified reviews
    79%
  • Limited Service & Budget Hotels 5 verified reviews
    76%
  • Branded Hotels 5 verified reviews
    90%
  • City Center Hotels 3 verified reviews
    90%
  • Hostels 1 verified reviews
    100%

RMS Cloud PMS Overview

RMS Cloud PMS Overview

RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 60 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market-leader for over 35 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...

About RMS View website

Founded in 1983 | Headquarters in San Diego United States | 145 employees

RMS provides powerful, scalable, cloud technology for hospitality businesses across the world.

Other Products by RMS

Integrates with

  • Finance & Accounting Software
  • Staff Safety
  • Hotel CRM & Email Marketing
Browse integrations (85 verified)

What customers love about RMS Cloud PMS

Like 84% recommend

Manager from Motels

RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.

Property Manager from Boutiques

Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...

Property Manager from Extended Stay & Serviced Apartments

Always willing to help, and always have answers to our questions. Thank you for making it easier on us.

General Manger from Boutiques

There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RMS makes it easy to manage the front and back house operations by using flexible dashboards that suit different property types. They have dashboards and widgets for reporting and charting that make their PMS software one of the most intuitive for business decisions for hoteliers.

by Christian Arias (Hapi) on December 13, 2021

See more answers (13)
Question:

What differentiates this product or service from the competition?

Answer:

I would say it is the suite of the solutions. They start with PMS, but span to really a full suite of hospitality software inclusive of channel management, internet booking engine, dynamic pricing tools, and even guest facing tools like guest portal and loyalty tools. They also round it out with mar...

by Christian Arias (Hapi) on December 13, 2021

See more answers (13)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There team is great to work with and they allow for a cost effective approach to a implementing a reliable PMS. The suite of solutions that they have as part of the hospitality platform allows RMS to be a one stop shop.

by Christian Arias (Hapi) on December 13, 2021

See more answers (13)
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+ 11 recommend
Recommended by Show More (9)

Features

Accounting & Finance

4/5 features

Administration & Configuration

4/5 features

Marketing & Ecommerce

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Groups Management

4/5 features

Guest Experience

4/5 features

Housekeeping

4/5 features

Payments

4/5 features

Reservations Management

4/5 features

Revenue Management

4/5 features

Taxes & Compliance

4/5 features

Support & Training

4/5 features

Want to go behind the scenes and see how RMS Cloud PMS works?

Clients & references

References & testimonials

Testimonial avatar
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...
Terry and Sue Clarke Manager at the Country Apartments
Testimonial avatar
As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Simon Pitman Group Marketing Director at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Australia
  • United States of America
  • New Zealand
  • United Kingdom
  • Canada
  • United Arab Emirates
  • Sri Lanka
  • Vietnam

225 Verified RMS Reviews

Likelihood to Recommend
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January 28, 2022

RMS Cloud PMS Review: Good Cloud PMS product

Head of Digital Strategy and Distribution from Boutiques in Colombo 02 (Sri Lanka)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We are happy with the main functionality for Reservations channel management and inventory management with room block. speed of ARI distribution is very satisfactory.

What do you dislike or think could be improved?

We feel that report functionality of RMS can improve along with features such as guest portal can be further advanced

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 20, 2021

RMS Cloud PMS Review: Business Development Manager

Business Development Manager from Extended Stay & Serviced Apartments in Sale (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

- Booking Chart is very user friendly - Tariff management - Reporting, there are so many excellent reports that help me to review our business

What do you dislike or think could be improved?

- IBE, guests often have issues finalising bookings, so end up calling to book direct. - Corporate Portal, unable to hide companies, so is not usuable

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
n/a

December 20, 2021

RMS Cloud PMS Review: A perfect solution for small independent hotels

Director from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

A perfect PMS for small to large independent hotels Excellent support Great integrations with channel partners User-friendly interface Training modules are fantastic

What do you dislike or think could be improved?

24-hour direct online support would be ideal An easier way to connect and link to google hotels Dedicated account manager would ideal

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RMS Cloud PMS Review: fantastically user-friendly solution

IT Manager from Boutiques in බත්තරමුල්ල (Sri Lanka)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

First and foremost, RMS PMS is a fantastically user-friendly solution. It provides for easy and straightforward operation. Any hotelier may adapt without any help or consultation of any PMS consultant as...

What do you dislike or think could be improved?

If they can assess country-specific IPG partners, it may be affordable for anybody, but they must ensure that it is secure.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RMS Cloud PMS Review: Well rounded and customizable!

Operations Manager from Boutiques in Tai Tapu (New Zealand)

Recommend 10/10
Full blue star
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Full blue star
Full blue star

What do you like most?

The thing I like the most is that it is highly customizable and offers so many modules that you really can replace other piecemeal solutions with one omnibus program to consolidate information into one pl...

What do you dislike or think could be improved?

Having to select the criteria used for a reservation search makes the process take a bit longer than desired - if there could be a more universal search for reservations (name/confirmation/email/etc) that...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RMS Cloud PMS Review: A great solution to managing your business needs

Systems Moderation from Other in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Ability to manage many key areas of your business within one system - Clean layouts, logical & easy to navigate with great reporting features - Regular updates and feature enhancements - Excellent UK...

What do you dislike or think could be improved?

Some individual enhancement requests are directed to the RMS suggestion box before they will be considered which can sometimes be frustrating.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent press releases

Resources & reports

Holiday Parks Performance Index 2014 - 2018

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Popular RMS Cloud PMS Integrations

View all (85 RMS Integrations)