Trends and Challenges for Hospitality Operators 2021
Ratings Snapshot
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Ranked #5 out of 210 in Property Management Systems
RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreRMS Cloud PMS Overview
RMS Cloud PMS Overview
RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 60 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market-leader for over 35 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...
About RMS View website
Founded in 1983 | Headquarters in San Diego United States | 145 employeesRMS provides powerful, scalable, cloud technology for hospitality businesses across the world.
Other Products by RMS
Integrates with
- Finance & Accounting Software
- Staff Safety
- Hotel CRM & Email Marketing
What customers love about RMS Cloud PMS
Property Manager
Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...
Property Manager
Always willing to help, and always have answers to our questions. Thank you for making it easier on us.
General Manger
There's a lot of information at your finger tips with RMS 9+. The system is easy to read and work with, provided that you know how to utilize it properly. It's been a year that we've been using the system, and it stil...
Expert Q&A and Partner Recommendations
What does this product or service do well?
It's been a very smooth collaboration so far, where RMS has shown to work with a highly efficient integration setup and highly skilled individuals to perform the work. Communication has been clear - would definitely recommend.
by Bas Beverwijk (My Green Butler) on July 15, 2022
See more answers (14)What differentiates this product or service from the competition?
For us it's important to understand the user base. In the case of RMS, they have a very interesting set off hotel clients - relevant to us. Hotel clients that recognise the complexity of services that are needed to be offered in a simplified manner, as done by RMS.
by Bas Beverwijk (My Green Butler) on July 15, 2022
See more answers (14)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Picking your PMS is just not something you do overnight. It's important to scope out the flexibility of a solution as it defines the lines you can grow within in the years to come. I'd recommend to plot the product your on your ambition and request product demo's to understand the limitations and po...
by Bas Beverwijk (My Green Butler) on July 15, 2022
See more answers (14)Features
Clients & references
References & testimonials
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...

As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Featured partners
Case studies
- Facilitating seamless scale of group operations for The Cheval Collection across the UK
- Cheval Collection Ltd
- Extended Stay & Serviced Apartments in
- RMS Globally scales across 700+ properties with one cloud platform for The Ascott
- The Ascott
- Luxury Hotels in Singapore
Awards & Certifications
Active Markets
- Central America
- Antarctica
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Oceania
- Australia
- United States of America
- New Zealand
- United Kingdom
- Canada
- Sri Lanka
- United Arab Emirates
- Germany
August 10, 2022
RMS Cloud PMS Review: Ease of use
Community Manager from Other in Wollert (Australia)
What do you like most?
Easy to use reservation platform with all the features needed for our business. Also great for generating reports required for our demogr
What do you dislike or think could be improved?
We have issues with sending out bulk SMS’s to our homeowners. We need to send them out in batches for them to be sent
August 09, 2022
RMS Cloud PMS Review: RMS is flexible and versatile
Reception team leader from RV Parks & Campgrounds in Portarlington (Australia)
What do you like most?
RMS is flexible and versatile…… with everything customised for your park, so much information at your fingertips. Convenient and as easy or as complicated as you want.
What do you dislike or think could be improved?
Tech support is not always very helpful . Often have to wait for response to issues , system is quite slow at times.
August 09, 2022
RMS Cloud PMS Review: RMS is great
What do you like most?
We have been using RMS for 16 years now and we would not consider using any other booking system. We find the service is excellent and the product is continually being enhanced and improved. RMS is a majo...
What do you dislike or think could be improved?
RMS continues to work with their customers and continually provides enhancements to keep up with the changing environment. It is an excellent product so I struggle to provide ideas for improvement.
January 28, 2022
RMS Cloud PMS Review: Good Cloud PMS product
Head of Digital Strategy and Distribution from Boutiques in Colombo 02 (Sri Lanka)
What do you like most?
We are happy with the main functionality for Reservations channel management and inventory management with room block. speed of ARI distribution is very satisfactory.
What do you dislike or think could be improved?
We feel that report functionality of RMS can improve along with features such as guest portal can be further advanced
December 20, 2021
RMS Cloud PMS Review: Business Development Manager
Business Development Manager from Extended Stay & Serviced Apartments in Sale (Australia)
What do you like most?
- Booking Chart is very user friendly - Tariff management - Reporting, there are so many excellent reports that help me to review our business
What do you dislike or think could be improved?
- IBE, guests often have issues finalising bookings, so end up calling to book direct. - Corporate Portal, unable to hide companies, so is not usuable
December 20, 2021
RMS Cloud PMS Review: A perfect solution for small independent hotels
Director from Luxury Hotels in (United Kingdom)
What do you like most?
A perfect PMS for small to large independent hotels Excellent support Great integrations with channel partners User-friendly interface Training modules are fantastic
What do you dislike or think could be improved?
24-hour direct online support would be ideal An easier way to connect and link to google hotels Dedicated account manager would ideal
Pricing
Recent News & Content
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Resources & reports
State of the Industry Report
2022 State of the Industry Report
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Manager
RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.