The operating system for modern hotels
Operations
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Revenue Management
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Guest Experience
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RMS
4.2 (318 REVIEWS)
HT Score
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ranked 7 (out of 341) in Property Management Systems
Smarter tech, better stays. Hospitality, upgraded.
86% recommended by 398 hotels
More than 50% of RMS’s reviews come from Australia.
Bell - AI powered product analyst
I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RMS Property Management System is highlighted for its comprehensive features like reservation management, housekeeping, and integrated channel management, crucial for maximizing hotel revenue and streamlining operations. Unique strengths include its robust trust accounting, in-depth report writer, and efficient management of online travel agencies and direct bookings. However, improvements are suggested for its booking engine, guest portal access, and POS integration. Overall, RMS supports rapid scalability and operational efficiency, benefiting hotels as well as RV parks with complex needs.
What Types of Hotels RMS is Popular For
Size
34 | X-Small (1-9 room)
116 | Small (10-24 room)
159 | Mid-Sized (25-74 room)
74 | Large (75-199 room)
30 | X-Large (200+ room)
Country
263 | Australia
79 | United States of America
23 | New Zealand
16 | United Kingdom
9 | Canada
5 | United Arab Emirates
3 | India
2 | Greece
2 | Guernsey
2 | Philippines
2 | Sri Lanka
2 | Saudi Arabia
2 | Mexico
1 | Belgium
1 | France
1 | Vanuatu
1 | Japan
1 | China
1 | Malaysia
1 | Germany
1 | Italy
1 | Switzerland
1 | Singapore
1 | Vietnam
Type
142 | Resorts
136 | Boutiques
125 | Bed & Breakfast & Inns
116 | Limited Service & Budget Hotels
113 | Motels
100 | RV Parks & Campgrounds
91 | Extended Stay & Serviced Apartments
74 | Airport/Conference Hotels
71 | Luxury Hotels
64 | City Center Hotels
63 | Branded Hotels
32 | Vacation Rentals & Villas
11 | Casinos
9 | Hostels
Region
287 | Oceania
90 | North America
25 | Europe
12 | Asia Pacific
7 | Middle East
Category
318 | Property Management Systems
245 | Hotel Management Software
Didn’t find what you were looking for?
What is RMS?
Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS is a property management system designed to streamline operations for the hospitality industry. This comprehensive platform integrates seamlessly with hotel operations, providing tools that maximize revenue and enhance guest experiences. By incorporating features like dynamic reporting tools, it delivers valuable performance insights for effective decision-making. RMS Cloud PMS simplifies tasks such as bookings, secure payments, and guest interactions, while offering a guest portal for managing stays and exploring upgrades. This connectivity between people and technology allows hoteliers to focus on optimizing occupancy and guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RMS Reviews Analyzed: 11
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RMS's Provided Description:
"Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list)."
FAQs
RMS Alternatives
Not sure if RMS is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Boost direct bookings
Boost direct bookings
Take control of your revenue by driving more direct bookings through RMS’ Booking Engine. Create branded pages where guests can customize their stay, preferences, upgrades, and packages, all while cutting out OTA commissions. Seamless, flexible, and fully integrated with your RMS platform.
Manage reservations with ease
Manage reservations with ease
Streamline your day-to-day with RMS. Our platform centralizes reservations, channel management (including third-party bookings), front desk, housekeeping, and payments into one platform, reducing manual work so you can focus on guests. Whether you're a boutique hotel or a global group, RMS scales with you, with 24/7 free support every step of the way.
Simplify payments
Simplify payments
RMS Pay is fully integrated into the RMS platform, streamlining secure payments for guests, companies, and agents. Send payment links directly or use RMS terminals for contactless options like Apple Pay.
Personalize every experience
Personalize every experience
Set up your branded Guest Portal that puts guests in control, from managing bookings, upgrading stays, browsing extras, to checking in/out online, and chatting with your team in real time. Plus, with Reservation Management, you can also automate emails and SMS, using two-way messaging to keep guests engaged while saving your team time.
Reward Loyalty
Reward Loyalty
Add RMS Guest Rewards, a customizable loyalty program that lets you tailor points and redemption to your needs. Guests can enroll through RMS, the Booking Engine, or the Guest Portal. You can also run promotions to offer bonus points or adjust accrual during specific periods.
Keep teams aligned
Keep teams aligned
Whether you're managing one property or multiple, RMS gives your team the tools to stay connected. With centralized real time access from any device, your team can work smarter, not harder, with better visibility and collaboration.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Booking Engine
Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.
Channel Manager
Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.
Reporting
Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.
Guest Portal
Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.
RMS Pay
Payments Processing Software
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.
2-way SMS
Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.
Branded Emails
Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.
Rewards
Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.
RMS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.1/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, RMS is the #8 most trending product in the Property Management Systems category (out of 341) and the #200 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RMS Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Hotelier Rating
Looking for specific info?
10
Its user friendly PMS
EAM from 50-74 room Boutique in Alappuzha (India)
Verified
6 days ago
I like the Mobile version with desktop view i can check all the movements on the go! thats what i like the most.
India
India
EAM
Mid-Sized Hotel
10
River Views
Manager from 100 to 199 room RV Parks & Campground in Sydney (Australia)
Verified
6 days ago
Ease of booking - Arrival / Departure.
Group bookings are easy to manage
Color coding is very helpful for ease to glance at bookings
Australia
Australia
Manager
Large Hotel
10
Superb Management Software!
Management from 5 to 9 room Bed & Breakfast & Inn in Lone Oak (United States of America)
Verified
10 days ago
Robust platform and excellent support. The team is always just a click or call away to help if needed. The software speaks for itself, and we would definitely suggest it to anyone looking to update or change or if you're starting off fresh and want to capture all the important data for reporting, this is your software. They offer so much...
United States of America
United States of America
Management
X-Small Hotel
10
The Nare and RMS: Personalization so good, 30% of guests rebook before they even leave
Managing Director from 25-49 room Resort in Veryan (United Kingdom)
Verified
11 days ago
RMS has helped us strengthen what makes The Nare special: our connection with guests. It gives our team the knowledge they need to offer a genuinely personal experience, and we see 65% of bookings come from returning guests.
United Kingdom
United Kingdom
Managing Director
Mid-Sized Hotel
8
Long-term luxury service apartment
Front Office Supervisor from 100 to 199 room Extended Stay & Serviced Apartment in Tokyo (Japan)
Verified
11 days ago
Since most of our guests are long term (1 year contracts are the standard) issuing invoices became so much easier thanks to Repeat charge. RMS is a smart PMS so the rate calculator is truly powerful and there still hasn't been an issue with the rate settings.
Out of all the PMS I've used over my 10 year career in hospitality, RMS's Night...
Japan
Japan
Front Office Supervisor
Large Hotel
10
RMS is the best for smaller hotels
Receptionist from 100 to 199 room Bed & Breakfast & Inn in Wagga Wagga (Australia)
Verified
11 days ago
We're a smaller hotel compared to places in the city and RMS is perfect for a hotel our size. With 79 room, it's beyond easy to organize things and keep mistakes down to a minimum. We've tried to move to other systems before, but honestly it was a nightmare, and we came running back to RMS each time.
I'd say that for any hotels with about...
Australia
Australia
Receptionist
Large Hotel
10
Review
Manager from 50-74 room Vacation Rentals & Villa in Sydney (Australia)
Verified
12 days ago
The trust accounting support is 5 star. Never have we not been able to get quick and clear advice on any issue that has arisen.
Australia
Australia
Manager
Mid-Sized Hotel
7
Some nice things. Not improving with tech fast enough
Manager from 50-74 room Limited Service & Budget Hotel in Rethymnon (Greece)
Verified
12 days ago
Easiness to create rates and to customize them.
Connectivity to online channels.
Assistance to problems is most of the time good.
Greece
Greece
Manager
Mid-Sized Hotel
8
Very Prompt Service
General Manager from 10 to 24 room Boutique in Rye (Australia)
Verified
15 days ago
Any support requests are attended to promptly and efficiently. Staff are knowledgeable and are always very courteous. The program is easy to follow and the help menu is very detailed.
Australia
Australia
General Manager
Small Hotel
8
RMS enterprise still needs more work
from 50-74 room Boutique in Mawson Lakes (Australia)
Verified
15 days ago
Is we based and we can access from any place at any time.
For the most part is a very user friendly system
Australia
Australia
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RMS has great customer support; their support is 24/7 365, and their teams genuinely care. The system has great flexibility, allowing it to work in a variety of environments, from single properties to groups, serviced apartments and beyond. They have a great team from start to finish and always go the extra mile.
Showing all answers to: "What does this product or service do well?"
RMS has great customer support; their support is 24/7 365, and their teams genuinely care. The system has great flexibility, allowing it to work in a variety of environments, from single properties to groups, serviced apartments and beyond. They have a great team from start to finish and always go the extra mile.
RMS Cloud Solutions is one of the best online solutions for hoteliers. Their marketplace has a large number of vendors and their core products work seamless with other vendors. They have evolved over the years to be an alternative PMS , with their own booking engine and channel manager for hotels to make them a one-stop-shop.
They got a great 24/ 7 support team always available.
RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their revenue within a day.
RMS Cloud PMS is a game-changer for hotel management. It has robust property management features, a user-friendly interface and powerful features to make operations seamless for many hotel operators.
RMS Provides a great API and Partner platform which makes it easy for us to integrate our own platform to theirs and to service our own clients quickly and efficiently. Their marketplace directly within their platform makes it easy to find and enable the integration.
Question:
What differentiates this product or service from the competition?
Answer:
RMS has a great solution built on an enterprise level base, allowing for the system to grow at the same rate as its users. Its flexibility stands out in a crowded marketplace place and the level of care their teams show really shines through. It's a pleasure to work with them.
Showing all answers to: "What differentiates this product or service from the competition?"
RMS has a great solution built on an enterprise level base, allowing for the system to grow at the same rate as its users. Its flexibility stands out in a crowded marketplace place and the level of care their teams show really shines through. It's a pleasure to work with them.
RMS has been around for a number of years, they are now in a number of countries around the world and are growing from strength to strength. They understand the day-to-day life of a hotelier and they have a number of products that work in other verticals of the hospitality industry.
Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.
RMS Cloud is cloud-based to ensure customer accessibility from anywhere and seamless integrations with various third-party systems. Plus, its reputation for excellent customer support and tailored solutions sets it apart in the competitive PMS market.
The staff at RMS are always helpful and accommodating for both ourselves as a technology partner/vendor and from the perspective of their own clients which we deal with during the setup phase of deployments. The have a great online platform and back that up with great service.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Book a demo and have a deep dive into the solution. There are a lot of features in the solution that need to be looked into the product is great and the people are great too so take a look for yourself!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Book a demo and have a deep dive into the solution. There are a lot of features in the solution that need to be looked into the product is great and the people are great too so take a look for yourself!
I would give it a go and it will open up a lot of doors to other digital tools in their marketplace to assist your hotel to grow your business and it will also help save a lot of time and money. The long-term saving they generate will give you a great ROI.
We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.
RMS is a trusted integrated partner, if you are a hotelier looking for a PMS that can be tailored to your hotel's specific needs, if you are looking to revitalise your hotel operations, and to enhance guest experiences RMS is a PMS that should be considered.
As with any product or service you consider using, speak to those who you know and have dealt with the provider in the past and those presently using them. Ask Integrators and Vendors their opinion as they how they deal with the product/service is also important.
Your business is important, take the time to make sure you are happy with the choices you make.
Recommended by
Paul Griffiths
Sales Director
@
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David Thompson
CEO & Co-Founder
@
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Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Monique Jensen
Director Ecosystem & Strategic Partnerships
@
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Patrick Sayer
Owner/Manager
@
4WiFi
Paul Griffiths
Sales Director
@
GuestRevu
David Thompson
CEO & Co-Founder
@
Book Me Bob
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Monique Jensen
Director Ecosystem & Strategic Partnerships
@
SiteMinder
Patrick Sayer
Owner/Manager
@
4WiFi
Zoltan Molnar
Sales and Business Development
@
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Bas Beverwijk
BD Manager Europe
@
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Christian Arias
VP of Sales
@
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Abby Kiesling
VP of Product & Development
@
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Adir Ron
CMO
@
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Robert Csenar
Connectivity Partner Business Manager
@
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Julie Grieve
Founder & CEO
@
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Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
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Murtaza Rangwala
Owner and Principal Consultant
@
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Director
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Regional Manager, Pacific
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Director of Sales & Marketing
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Clément Auffan
Sales Lead
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Director of Partnerships
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RMS Integrations
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Support
Verified Support
RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Ease of Use
0.0/5
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ROI
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Implementation
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