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Chloe Software vs. Mews PMS:
Which Is Right for You?
TLDR
We analyzed 964 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines in support onboarding and customer success — especially for vacation rental properties (4.8/5), with exclusive features like Revenue management module and Guest CRM.
How Does Chloe Software Compare to Mews PMS?
Side-by-side ratings based on 964 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 0 | 964 |
What Are the Pros and Cons of Chloe Software vs Mews PMS?
After analyzing 964 verified reviews, Sphère Informatique users most value its , while Mews users highlight support onboarding and customer success, ease of use and intuitive interface, automation and workflow efficiency. Click any theme to see what reviewers say.
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Mews
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Support onboarding and customer success
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Ease of use and intuitive interface
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Automation and workflow efficiency
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Guest journey and self service
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Billing invoicing and payments
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Reporting and analytics
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Multi property and group management
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Sphère Informatique vs Mews: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Sphère Informatique
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Mews
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| Small (10-24 rooms) ▾ | — | #3 363 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #1 386 reviews |
| Large (75-199 rooms) ▾ | — | #2 80 reviews |
| X-Large (200+ rooms) ▾ | — | #3 49 reviews |
By Property Type
| Segment |
Sphère Informatique
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Mews
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| Boutique ▾ | — | #2 505 reviews |
| Luxury ▾ | — | #5 238 reviews |
| Branded / Chain ▾ | — | #2 181 reviews |
| Extended Stay ▾ | — | #1 139 reviews |
By Region
| Segment |
Sphère Informatique
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Mews
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| North America ▾ | — | #8 110 reviews |
| Europe ▾ | — | #1 714 reviews |
| Asia Pacific ▾ | — | #10 17 reviews |
| Middle East ▾ | — | #30 8 reviews |
Is Chloe Software by Sphère Informatique or Mews PMS by Mews Better for Hotels?
Chloe Software by Sphère Informatique and Mews PMS by Mews diverge fundamentally in market presence, feature set, and user validation. Chloe Software has no verified user reviews or ratings on Hotel Tech Report, no published pricing, minimal integration partners (11), and no publicly available case studies or testimonials. Mews PMS, by contrast, boasts 963 verified reviews averaging 4.6/5 overall, recent review volume (86 in the last 6 months), 352 verified integrations, and dozens of case studies demonstrating operational impact.
Chloe Software’s lack of data and evidence means it cannot be confidently recommended as a hotel PMS. Mews PMS serves a broad range of hotel types, from boutique to hostels to luxury, providing a cloud-native, scalable platform that automates reservations, payments, guest communication, and housekeeping workflows. Both products aim to replace manual hotel management processes, but only Mews provides transparent evidence of doing so at scale.
Chloe Software by Sphère Informatique vs Mews PMS by Mews: Which Should Your Hotel Choose?
If you operate a hotel of any size seeking a modern, cloud-based PMS with proven impact, choose Mews PMS. This recommendation rests on Mews’s 4.6/5 rating across 963 reviews, extensive third-party integrations (352 verified partners), and comprehensive feature set including revenue management, channel management, guest CRM, and mobile-enabled housekeeping. For properties prioritizing automation and digital guest journeys, Mews has demonstrable success across boutique hotels (529 reviews, 4.6/5) and hostels (169 reviews, 4.7/5).
If you are evaluating Chloe Software, note that it lacks review data, client testimonials, and pricing transparency. Without evidence of active hotel use or operational benefits, Chloe Software is not advisable for hotels seeking a reliable PMS today. Given this absence of data, the choice defaults to Mews PMS for any hotel wanting a proven, scalable system.
Is Chloe Software by Sphère Informatique or Mews PMS by Mews Easier to Use?
Ease of use ratings are unavailable for Chloe Software on Hotel Tech Report due to zero reviews. Mews PMS scores 4.7/5 for ease of use and 4.4/5 for onboarding across 963 reviews, with 86 recent reviews maintaining a strong 4.4/5. Reviewers highlight Mews’s intuitive, modern interface that reduces training time for front desk and housekeeping teams. Some mention complexity arising at advanced configuration levels, but overall staff adoption is smooth.
Because Chloe Software lacks user feedback, its ease of use cannot be assessed. Among verified data, Mews leads in usability. Edge: Even (per prompt rule, since Chloe Software has no data).
Which Has Better Features: Chloe Software by Sphère Informatique or Mews PMS by Mews?
Feature counts strongly favor Mews PMS, which lists 59 hotel-relevant features unmatched by Chloe Software, which does not disclose any unique features. Mews offers multi-lingual and multi-currency support, revenue management modules, a booking engine, guest CRM with profiles, channel management, online 24/7 support, cloud-based operations, POS integration, payment processing, automated night audit, mobile apps for housekeeping and guest communication, digital registration and check-in/out, task management, advanced rate management including rules-based room assignments, PCI and GDPR compliance, and direct billing.
Chloe Software does not report any hotel-specific features or workflows, limiting its operational applicability. Mews’s feature set transforms front desk efficiency, revenue optimization, housekeeping coordination, and guest self-service. Edge: Mews PMS by Mews.
Which Has Better Customer Support: Chloe Software by Sphère Informatique or Mews PMS by Mews?
Mews PMS has a customer support rating of 4.3/5 and onboarding rating of 4.4/5 based on 963 reviews, 86 recent, showing consistent quality. Reviewers praise responsive account managers and training resources but also note occasional slow ticket resolution and support channels overly reliant on chat and articles. Chloe Software has no ratings or reviews regarding support.
Due to lack of data, Chloe Software cannot be compared. Among available evidence, Mews provides documented, scalable support for hotels of diverse sizes. Edge: Even (per prompt rules, since one product lacks data).
Which Has More Integrations: Chloe Software by Sphère Informatique or Mews PMS by Mews?
Chloe Software lists 11 verified integration partners, including HostelGalaxy.com as unique. Mews PMS offers 352 verified integrations, including numerous unique partners such as Criton, Right Revenue, Sage, FLEXIPASS Keyless Mobile Access, and Hotel Investor Apps. Shared partners number 10, including major names like SiteMinder and Onity.
For hotels requiring extensive third-party connectivity—for channel management, payment processing, revenue management, or guest apps—Mews’s 352 integrations provide a significant operational advantage and ecosystem flexibility. Edge: Mews PMS by Mews.
Which Do Hoteliers Rate Higher: Chloe Software by Sphère Informatique or Mews PMS by Mews?
Chloe Software has no reviews on Hotel Tech Report; no ratings or likelihood to recommend data exist. Mews PMS holds a 4.6/5 overall rating across 963 reviews with 92% likelihood to recommend. Ratings remain stable at 4.4/5 over 86 reviews in the last 6 months, indicating ongoing customer satisfaction.
Segment-specific ratings for Mews show strong performance with boutique hotels (4.6/5, 529 reviews), city center hotels (4.6/5, 335 reviews), hostels (4.7/5, 169 reviews), and limited service hotels (4.6/5, 250 reviews). This breadth suggests Mews is highly regarded across multiple property types. Edge: Even (per prompt rules, since one product has no reviews).
How Much Do Chloe Software by Sphère Informatique and Mews PMS by Mews Cost?
Chloe Software does not publish pricing information on Hotel Tech Report; no base price, implementation fees, or trial availability is disclosed. Mews PMS lists a base price of $900.00, with no freemium or monthly flat/per-room pricing. No trial is offered.
Without transparent pricing from Chloe Software, Mews’s published base price provides clarity for budgeting and planning.
What Type of Hotel Should Use Chloe Software by Sphère Informatique?
- Hotels that require AI-driven insights and operational recommendations tailored for real estate management (based on product description).
- Teams seeking a property management solution with a focus on real estate rather than hotel-specific features.
- Organizations that do not prioritize third-party integrations or extensive user reviews.
Not ideal if:
- Hotels needing proven PMS features like booking engines, revenue management, guest CRM, or channel management.
- Properties requiring strong user adoption and support backed by verified reviews.
- Hotels valuing transparent pricing and integration ecosystems.
What Type of Hotel Should Use Mews PMS by Mews?
- Hotels of all sizes seeking a cloud-native PMS with proven operational impact and automation.
- Boutique hotels and hostels, as evidenced by 529 and 169 reviews respectively, showing high satisfaction.
- Multi-property operators requiring centralized rate management and user role controls.
- Hotels aiming to digitize guest journeys with online check-in, mobile apps, and integrated payment processing.
- Properties needing extensive integrations for POS, channel management, revenue management, and guest communication.
Not ideal if:
- Hotels requiring extensive customization of billing workflows beyond current Mews capabilities, as some reviews cite limitations.
- Properties preferring on-premise solutions or requiring free trials before commitment.
Chloe Software by Sphère Informatique vs Mews PMS by Mews: The Bottom Line for Hotels
Chloe Software and Mews PMS address hotel property management, but only Mews offers verifiable evidence of scale, operational effectiveness, and user satisfaction. Mews delivers a cloud-based platform with 59 unique hotel-centric features, 352 verified integrations, and over 900 positive reviews across various hotel segments. Chloe Software presents no public user feedback, pricing, or case studies, making it unsuitable where proven reliability matters.
Choose Mews PMS when your property values automation of reservations, payments, guest communication, and housekeeping workflows. Mews’s multi-property capabilities, extensive integrations, and guest self-service features reduce manual labor and enhance guest experience, as demonstrated by boutique hotels and hostels with hundreds of reviews.
Opting for Chloe Software is only reasonable if your focus is on AI-driven property management outside traditional hotel PMS expectations, and you accept the risk of unproven operational impact. For hotels seeking a reliable, feature-rich PMS with documented success, Mews is the definitive choice.
How Much Do Chloe Software and Mews PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Mews
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| Starting Price | — | From $900/mo |
Feature Comparison: Chloe Software vs Mews PMS
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Sphère Informatique
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Mews
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
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| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
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| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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| Spa & Wellness Module |
Real-World Results: Sphère Informatique vs Mews by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Sphère Informatique
No published case study for this goal yet.
Episode Tbilisi
Small
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
Sphère Informatique
No published case study for this goal yet.
Aplend Apartments
Mid-Size
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
Sphère Informatique
No published case study for this goal yet.
Leven Manchester
Small
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
Sphère Informatique vs Mews: The Bottom Line
What hoteliers love
Support quality and onboarding are major differentiators in the reviews: many customers praise responsive account managers, helpful onboarding, and st... Support quality and onboarding are major differentiators in the reviews: many customers praise responsive account managers, helpful onboarding, and strong training resources. The negative side is just as clear, with some users describing slow tickets, weak escalation paths, or support that feels too dependent on chat and articles.
A dominant theme is that Mews is easy to learn, visually clear, and intuitive for reception, housekeeping, and management teams. Reviewers say the int... A dominant theme is that Mews is easy to learn, visually clear, and intuitive for reception, housekeeping, and management teams. Reviewers say the interface shortens onboarding time and makes daily navigation simpler, though a few mention the complexity grows with advanced settings.
Users repeatedly say Mews automates routine hotel tasks such as check-in/out, billing, emails, room assignment, and operations follow-up, which saves... Users repeatedly say Mews automates routine hotel tasks such as check-in/out, billing, emails, room assignment, and operations follow-up, which saves time and reduces manual work. Many note that this efficiency lets teams focus more on guest service and run the property with fewer errors and less paperwork.
Where hoteliers push back
Many reviews focus on Mews simplifying payments, invoices, card handling, and posting charges to guest accounts or outlets. At the same time, billing... Many reviews focus on Mews simplifying payments, invoices, card handling, and posting charges to guest accounts or outlets. At the same time, billing workflows are one of the most common pain points, with users citing split bills, refunds, routing, invoice corrections, and accounting reconciliation as areas that still need work.
Reporting is one of the most discussed topics, with users wanting better dashboards, deeper analytics, more flexible filters, and cleaner exports for... Reporting is one of the most discussed topics, with users wanting better dashboards, deeper analytics, more flexible filters, and cleaner exports for finance and operations. Many say Mews provides useful data, but the reporting layer still feels inconsistent, hard to customize, or too dependent on exporting into Excel.
Unique capabilities
Frequently Asked Questions About Chloe Software vs Mews PMS
Can Chloe Software replace Mews PMS?
It depends on your requirements. Chloe Software and Mews PMS share many core Property Management Systems features, but each has unique capabilities. Chloe Software offers 11 verified integration partners, while Mews PMS offers 352. Review the feature comparison above to see where they differ before switching.
Do Chloe Software or Mews PMS offer a free plan?
Chloe Software: No. Mews PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Chloe Software and Mews PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Sphère Informatique has an HT Score of 0 and Mews has 99. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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