Compare Medallia Agent Connect vs Guest Feedback (by Customer Alliance)

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Compare Medallia Agent Connect vs Guest Feedback (by Customer Alliance)

Guest Survey Software vendor comparison between Medallia Agent Connect vs Guest Feedback (by Customer Alliance) . Find out which Guest Survey Software is right for you based on realtime data from 65 verified hotelier reviews across 13 countries.

Ratings Summary

HT Score

Medallia Agent Connect

unranked

Guest Feedback (by Customer Alliance)

86

Popularity

Medallia Agent Connect

0 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Likelihood to Recommend

Medallia Agent Connect

0%

Guest Feedback (by Customer Alliance)

94%

Ease of Use

Medallia Agent Connect

0

Guest Feedback (by Customer Alliance)

4.7

ROI

Medallia Agent Connect

0

Guest Feedback (by Customer Alliance)

4.4

Implementation

Medallia Agent Connect

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Customer Support

Medallia Agent Connect

0

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Medallia Agent Connect

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Medallia Agent Connect

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

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TOP Matches

Stella Connect by Stella Service

Stella Connect by Stella Service

vs.

Customer Alliance

Customer Alliance

vs.

Take recommendations quiz

Customers

Top 3 Segments

Medallia Agent Connect

Resorts - 0%

Motels - 0%

Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

Featured clients

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

Stella Connect by Stella Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia Agent Connect

Pricing Available By Request

Stella Connect by Stella Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Stella Connect by Stella Service

Stella Connect by Stella Service

vs.

Customer Alliance

Customer Alliance

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Most Positive Review

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Most Critical

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

References

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General Info

Screenshots

Integrations

Medallia Agent Connect

Stella Connect by Stella Service doesn't have any integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (23) Booking Engine (9) Channel Managers (7)

View all integrations (46)

Recent Company Updates

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Recent Articles

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any recent articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

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