Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Customer Alliance makes it easy to capture, understand, share and act on feedback and reviews
93% recommended by 95 hotels
Customer Alliance is popular in Germany and Mexico.
Bell - AI powered product analyst
I analyzed all of Customer Alliance’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Customer Alliance for its ability to consolidate reviews from multiple platforms into a single dashboard, facilitating easy monitoring and response. The tool enhances feedback management, improves customer satisfaction by identifying strengths and weaknesses, and offers intuitive interfaces. It also allows for effective competitor analysis and streamlined communication with guests, contributing to better operational decisions, increased revenue, and reduced costs. Some users noted integration issues and occasional slow customer support responses.
What Types of Hotels Customer Alliance is Popular For
Size
9 |
X-Small (1-9 room)
9 |
Small (10-24 room)
42 |
Mid-Sized (25-74 room)
27 |
Large (75-199 room)
11 |
X-Large (200+ room)
Country
43 |
Germany
13 |
Italy
12 |
Mexico
11 |
France
4 |
Switzerland
4 |
Austria
3 |
Spain
2 |
Belgium
1 |
Ecuador
1 |
Iceland
1 |
Poland
1 |
Sweden
1 |
United States of America
Type
35 |
Boutiques
27 |
Bed & Breakfast & Inns
25 |
City Center Hotels
23 |
Branded Hotels
23 |
Airport/Conference Hotels
23 |
Resorts
22 |
Limited Service & Budget Hotels
22 |
Luxury Hotels
10 |
Extended Stay & Serviced Apartments
8 |
Hostels
8 |
Vacation Rentals & Villas
1 |
RV Parks & Campgrounds
Region
83 |
Europe
13 |
North America
1 |
South America
Category
65 |
Guest Survey Software
53 |
Reputation Management
Didn’t find what you were looking for?
Searching 65 reviews
What is Customer Alliance?
Founded in 2009 | Headquarters in Berlin (Germany) | 87 employees
Guest Feedback (by Customer Alliance) is a robust feedback management system for hoteliers that streamlines the collection, consolidation, and analysis of guest reviews. The platform centralizes feedback from various channels like Email, SMS, QR codes, and apps, making it easy to monitor and respond to reviews from a single dashboard. Real-time tracking of metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) helps identify strengths and weaknesses, facilitating better operational decisions. Additionally, it enhances online presence and search rankings by auto-distributing reviews to platforms like Google and TripAdvisor. The AI Reply Assistant enables quick, personalized response to feedback, ensuring guests feel heard and valued, ultimately leading to improved customer satisfaction and increased revenue.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Customer Alliance products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Customer Alliance's Provided Description:
"Capture feedback:
Get set up once, and get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish.
Understand feedback:
Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover customer (dis-)satisfaction drivers using our platform’s analytics capabilities.
Share feedback:
Amplify your online presence, drive traffic, improve search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms like Google and TripAdvisor. Display your Customer Alliance widget directly on your website to drive trust and improve conversions.
Act on feedback:
With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!"
Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys.
Understand feedback
Understand feedback
Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover the drivers of customer (dis-)satisfaction using our platform’s analytics capabilities.
Act on feedback
Act on feedback
With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!
Share feedback
Share feedback
Amplify your online presence, drive traffic, improve in search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms, such as Google and TripAdvisor. Display your Customer Alliance widget directly on your website to further drive trust and improve conversions.
What if you could reply to a review in 30 seconds
or less?
With AI Reply Assistant, you can. Generate a unique, personalized review response with just one click.
This vendor's trending score is rising, Guest Feedback (by Customer Alliance) is the #3 most trending product in the Guest Survey Software category (out of 25) and the #145 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.
What do you dislike or think could be improved?
Customer support should also be available by phone from time to time. There are sometimes misunderstandings when it comes to technical problems, which make communication via email difficult and too time-consuming. The AI part of the answers should be improved, meaning the quality/content of the answers.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5
Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reli...
- simply to use, so friendly for all the members of my staff, that mean save time to learn, also the great automation, to customize a form and collect all the information for the client is perfect. The implementation give us the opportunity to never loose any client feedbacks.
What do you dislike or think could be improved?
Integrate system with proposals customer relationship in pre booking phase, to analyze failed and drop response or to analyze cancellation. This is could be also a tools to reselling with different condition, without loose a client.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
- simply to use, so friendly for all the members of my staff, that mean save time to learn, also the great automation, to customize a form and collect all the information for the client is perfect. The implementation give us the opportunity to never loose any client feedbacks.
Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The ability to centrally bundle and evaluate reviews from different channels is particularly impressive. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve. Special praise goes to our account manager Philipp. Philipp has provided us with excellent support from the very beginning and is always available to help and advise us when we have questions or challenges.
What do you dislike or think could be improved?
The integration into existing systems could be made a little smoother in some areas. We would also like to see more customization options for the widgets on your own website so that you can make them even more individual.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The ability to centrally bundle and evaluate reviews from different channels is particularly impressive. The automated processes save a huge amount of time and the analysis to...
The collected and processed data enables hotels to make informed decisions, recognize trends, identify strengths and weaknesses and thus optimize operational processes.
What do you dislike or think could be improved?
An interface to CRM systems would be an extremely valuable addition to Customer Alliance. Through a direct connection, hotels could seamlessly integrate feedback data.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The collected and processed data enables hotels to make informed decisions, recognize trends, identify strengths and weaknesses and thus optimize operational processes.
We are very satisfied with Customer Alliance. The platform is easy to use, intuitive. We use it every day to respond to customer reviews and to monitor the progress of customer satisfaction indicators. The platform is now, for us, an indispensable tool.
What do you dislike or think could be improved?
We use Customer Alliance to track customer satisfaction progress and identify our improvement levers, so continue to further improve customer satisfaction analysis tools. Customer Alliance also takes into account our feedback and needs for developments and improvements of the platform.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
We are very satisfied with Customer Alliance. The platform is easy to use, intuitive. We use it every day to respond to customer reviews and to monitor the progress of customer satisfaction indicators. The platform is now, for us, an indispensable tool.
With just a few clicks, you have the possibility to send complete questionnaires to customers and respond directly via the platform. Indispensable tool for automatic sending to customers.
What do you dislike or think could be improved?
respond live for tripadvisor as well. there were bugs several times with the booking.com platform, it was very annoying.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
4.0/5
With just a few clicks, you have the possibility to send complete questionnaires to customers and respond directly via the platform. Indispensable tool for automatic sending to customers.
One platform where reviews, our guests have on many different platforms, makes my life easier and we are quicker to respond to all reviews we get. This is very important factor as we highly valuated the time our guests spend in telling us how we can improve our business and we do of course like to reply to everyone that is doing us a favour by leaving a review of our services so we can improve. This platform is saving us lot of time and is very convenient.
What do you dislike or think could be improved?
There is quite a delay from the review shows up at the OTA until it shows up at BA. We get rated by how quickly we respond so we are actually getting less rating at the OTA's as we are now replying later then when we did reply directly on the OTA's
4.0
Very Good
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5
One platform where reviews, our guests have on many different platforms, makes my life easier and we are quicker to respond to all reviews we get. This is very important factor as we highly valuated the time our guests spend in telling us how we can improve our business and we do of course like to reply to everyone that is doing us a favour...
Customer Alliance does well in helping hotels collect and manage guest feedback, improve online reviews, and boost visibility. Its tools are incredibly easy to use, and overall does a great job in driving better guest experiences.
Showing all answers to:
"What does this product or service do well?"
Yumiko Pagnoux
Strategic Partner Manager
@
Mews
November 18, 2024,
Yumiko Pagnoux
has seen a demo of
Customer Alliance
Customer Alliance does well in helping hotels collect and manage guest feedback, improve online reviews, and boost visibility. Its tools are incredibly easy to use, and overall does a great job in driving better guest experiences.
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
June 26, 2024,
Gera Bachner
has seen a demo of
Customer Alliance
They have been one of the first really professional companies to dive into the digital world of guest feedback and reviews within hotels. They have done a great job building their base but always making sure to continuously improve their developments.
June 12, 2024,
Jasmin Hopf
heard from clients about
Customer Alliance
Customer Alliance is great at handling guest reviews. It collects, shares, and analyzes reviews online, helping hotels of all sizes manage their reputation better. It gives teams key insights into how they're doing compared to others, which helps them understand our guests and boost their revenue.
The best part is how it integrates with hotelkit. Every day, it automatically sends guest reviews to the right team members, making sure everyone is up-to-date. hotels can pick who gets the messages and decide if they’re public or private. Plus, they can easily discuss reviews in the comments.
Marius Donhauser
Founder & CEO
@
hotelkit
November 13, 2019,
Marius Donhauser
regularly uses
Customer Alliance
Customer Alliance is one of the best and most experienced players on the market when it comes to reputation management and guest surveys. They offer a great platform to have all your reviews on one place with powerful semantic analysis and the possibility to directly respond to your clients' reviews.
Roland Hehn
CEO
@
HQ plus
December 12, 2023,
Roland Hehn
occassionaly uses
Customer Alliance
Customer Alliance is an invaluable tool for businesses seeking meaningful insights from customer feedback. Its ability to gather and centralize diverse input from various sources into a user-friendly dashboard is genuinely remarkable. This consolidation feature saves time and provides a clear and concise overview of the overall customer sentiment.
Tilmann Volk
Co-Founder
@
SuitePad
December 14, 2023,
Tilmann Volk
has seen a demo of
Customer Alliance
Customer Alliance Guest Experience Hub excels at streamlining the process of managing online reviews and guest feedback for hotels. Its platform is adept at collecting, distributing, and analyzing guest reviews from various sources, which is a vital aspect for hotels in understanding their performance and guest preferences. The ability to aggregate reviews through multiple channels like email, SMS, QR codes, and in-web and in-app surveys makes it highly versatile and user-friendly. Furthermore, the consolidation of all feedback into a single dashboard for easy analysis is a significant plus. This feature allows hotels to quickly identify areas for improvement and respond effectively to guest feedback. Additionally, by boosting online visibility through an increased presence on review portals, Customer Alliance helps hotels enhance their reputation and attract more customers.
Olga Heuser
CEO
@
DialogShift
December 14, 2023,
Olga Heuser
occassionaly uses
Customer Alliance
Customer Alliance offers a robust tech platform designed for online review management and guest feedback in the hospitality sector. Hotels utilize this platform to collect, distribute, and analyze guest reviews from across the web, gaining crucial insights into hotel performance and guest preferences. It assists hotels in enhancing their online visibility by facilitating the accumulation of reviews on various review portals. The platform is versatile, allowing the collection of reviews and feedback through email, SMS, QR codes, and in-web and in-app surveys. One of its key strengths is the consolidation of all customer feedback into a single dashboard, which simplifies analysis and helps in pinpointing areas for improvement. Customer Alliance makes it straightforward for hotels to manage, comment on, and act upon guest reviews, streamlining the process of maintaining and improving their online reputation.
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
December 13, 2023,
Gera Bachner
has seen a demo of
Customer Alliance
Customer Alliance is a great platform for online review management and guest feedback management. And from the companies I have come across they are doing it the best and easiest way for hotels - so I for sure can recommend them.
Maximilian Lüders
Co-founder
@
MARA Solutions GmbH
December 13, 2023,
Maximilian Lüders
has seen a demo of
Customer Alliance
Customer Alliance excels in providing a comprehensive tech platform for efficient online review and guest feedback management. Hotels benefit from seamless collection, distribution, and analysis of guest reviews across various platforms, gaining valuable insights into performance and guest preferences. The platform's versatility in collecting feedback through multiple channels, including email, SMS, QR codes, in-web, and in-app surveys, enhances user engagement and accessibility.
December 12, 2023,
Maureen Traeger
heard from clients about
Customer Alliance
Customer Alliance provides a tech platform for online review management and guest feedback management.
Hotels use Customer Alliance to collect, distribute, and analyze guest reviews across the web.
The platform helps to gain insights into the hotel performance and guest preferences.
The company helps hotels to boost their online visibility by getting more reviews on review portals.
Customer Alliance enables the collection of reviews and feedback via email, SMS, QR codes, and in-web and in-app surveys.
Ullrich Kastner
GM & EVP
@
Myhotelshop GmbH
December 12, 2023,
Ullrich Kastner
heard from clients about
Customer Alliance
Customer Alliance provides a very reliable tech platform for online review management and guest feedback management. Our Hotels use Customer Alliance to collect, distribute, and analyze guest reviews across the web. It is also great to gain deeper insight into their hotel performance and guest preferences.
Customer Alliance enables the collection of reviews and feedback via email, SMS, QR codes, and in-web and in-app surveys.
It has a single dashboard to see all information.
Moritz von Petersdorff-Campen
Managing Director
@
SuitePad GmbH
December 12, 2023,
Moritz von Petersdorff-Campen
occassionaly uses
Customer Alliance
Customer Alliance excels in transforming the often challenging realm of online review management into a streamlined and insightful experience for hotels. Their platform adeptly facilitates the collection, distribution, and analysis of guest feedback across various online channels. Particularly effective in enhancing online visibility for hotels, Customer Alliance empowers establishments to significantly increase their volume of reviews on critical portals. The platform's versatility in gathering feedback through diverse methods such as email, SMS, QR codes, and digital surveys is a testament to its adaptability and user-friendliness. Importantly, it consolidates all customer feedback into a singular, easily navigable dashboard, allowing for prompt identification of improvement areas and actionable insights. This seamless integration of feedback mechanisms simplifies the process for hotels to engage with, comment on, and act upon reviews, ultimately contributing to an enhanced guest experience and improved hotel performance.
Question:
What differentiates this product or service from the competition?
Answer:
Customer Alliance offers a more focused approach to managing direct feedback and surveys, emphasising customisable features and streamlined data ownership. Customer Alliance often appeals to hoteliers seeking a more hands-on, personalised touch.
Showing all answers to:
"What differentiates this product or service from the competition?"
Yumiko Pagnoux
Strategic Partner Manager
@
Mews
November 18, 2024,
Yumiko Pagnoux
has seen a demo of
Customer Alliance
Customer Alliance offers a more focused approach to managing direct feedback and surveys, emphasising customisable features and streamlined data ownership. Customer Alliance often appeals to hoteliers seeking a more hands-on, personalised touch.
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
June 26, 2024,
Gera Bachner
has seen a demo of
Customer Alliance
Their expertise and how long they have been within the industry and business already. You will for sure have a great experience working with all of their motivated and skilled colleagues. Enjoy any type of collaboration you will have in the future.
June 12, 2024,
Jasmin Hopf
heard from clients about
Customer Alliance
Customer Alliance stands out because it fits right into hotels' daily workflow with hotelkit. This makes handling feedback a team effort. Unlike other services, it not only collects and shares reviews but also gives useful insights to understand market position better. This combo of easy communication and valuable analysis really sets Customer Alliance apart.
Marius Donhauser
Founder & CEO
@
hotelkit
November 13, 2019,
Marius Donhauser
regularly uses
Customer Alliance
A perfect one-stop-shop for having all your reviews and recommendations at one single place, that is easy to access and work with. Furthermore, hoteliers can collect additional reviews to enhance the relationship with their guests and improve guest satisfaction.
Roland Hehn
CEO
@
HQ plus
December 12, 2023,
Roland Hehn
occassionaly uses
Customer Alliance
One of the significant advantages of Customer Alliance is its capacity to facilitate in-depth analysis. The platform offers robust tools for dissecting feedback data, enabling businesses to delve into specific areas, identify trends, and pinpoint actionable insights. This comprehensive analysis proves instrumental in recognizing strengths to capitalize on and areas requiring enhancement for overall business growth.
Tilmann Volk
Co-Founder
@
SuitePad
December 14, 2023,
Tilmann Volk
has seen a demo of
Customer Alliance
The distinct advantage of Customer Alliance lies in its comprehensive and multifaceted approach to review management. Unlike some platforms that focus solely on collecting reviews, Customer Alliance provides a full suite of tools for managing the entire lifecycle of guest feedback. This includes the collection of reviews from a wide range of channels, which broadens the scope of feedback received.
Olga Heuser
CEO
@
DialogShift
December 14, 2023,
Olga Heuser
occassionaly uses
Customer Alliance
Customer Alliance differentiates itself from its competitors in the hotel review and guest feedback management space through several key features:
1. **Versatile Review Collection Methods:** The platform supports a wide range of methods for collecting reviews, including email, SMS, QR codes, and in-web and in-app surveys. This versatility ensures that hotels can reach guests through their preferred communication channels, increasing response rates.
2. **Consolidated Feedback Dashboard:** Customer Alliance stands out with its ability to consolidate all guest feedback into a single, easy-to-use dashboard. This feature simplifies the process of analyzing guest feedback and identifying areas for improvement, saving time and resources for hotel management.
3. **Enhanced Online Visibility:** The platform focuses specifically on boosting a hotel's online presence by facilitating the collection of more guest reviews on various review portals. This feature is crucial for hotels looking to improve their online reputation and attract more guests.
4. **Comprehensive Analysis and Insights:** Customer Alliance provides in-depth analysis and actionable insights into hotel performance and guest preferences. This level of detailed analysis helps hotels tailor their services more effectively to meet guest needs.
5. **Ease of Interaction with Reviews:** The platform makes it easy for hotels to work with, comment on, and act upon guest reviews. This interaction is vital for maintaining a positive online reputation and addressing any guest concerns promptly.
6. **Targeted for the Hospitality Industry:** Unlike some competitors that cater to a broader range of industries, Customer Alliance is specifically tailored to the needs of the hospitality sector, ensuring that its features are highly relevant and effective for hotels.
These differentiators position Customer Alliance as a specialized, user-friendly, and effective tool for hotels seeking to manage their online reputation and understand their guests' experiences better.
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
December 13, 2023,
Gera Bachner
has seen a demo of
Customer Alliance
They are very experienced in their field but keep updating and developing their software. Customer Alliance specially has open ears for their clients and are implementing new features based on feedback.
Maximilian Lüders
Co-founder
@
MARA Solutions GmbH
December 13, 2023,
Maximilian Lüders
has seen a demo of
Customer Alliance
Customer Alliance sets itself apart by seamlessly integrating MARA, elevating the quality of responses to guest feedback. Compared with other platforms that might have a very basic LLM integration, if at all, Customer Alliance allows for highly personalized AI responses, ensuring meaningful answers while significantly enhancing the efficiency of the response process.
December 12, 2023,
Maureen Traeger
heard from clients about
Customer Alliance
Customer Alliance consolidates all customer feedback in a single dashboard for easy analysis and identification of improvement areas. It makes it easy for hotels to work, comment and act on reviews.
Ullrich Kastner
GM & EVP
@
Myhotelshop GmbH
December 12, 2023,
Ullrich Kastner
heard from clients about
Customer Alliance
great personal service for individual hotels. easy API to connect to your website and publish reviews in a Search engine optmized friendly way directly on your website without a widget. That way hotels can get fresh website content easily.
Moritz von Petersdorff-Campen
Managing Director
@
SuitePad GmbH
December 12, 2023,
Moritz von Petersdorff-Campen
occassionaly uses
Customer Alliance
Customer Alliance distinguishes itself with its comprehensive, multi-channel feedback collection system and its intuitive, all-encompassing dashboard. Unlike many competitors, it offers a unique blend of review management tools, enabling hotels to not only gather but also deeply analyze guest feedback for actionable insights. This approach aids in boosting online visibility and performance metrics more effectively, setting it apart in the realm of guest experience enhancement.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Make the most of Customer Alliance by customising feedback surveys to fit your brand and goals. Use the insights to improve guest experiences and actively manage your online reputation for maximum impact.
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Yumiko Pagnoux
Strategic Partner Manager
@
Mews
November 18, 2024,
Yumiko Pagnoux
has seen a demo of
Customer Alliance
Make the most of Customer Alliance by customising feedback surveys to fit your brand and goals. Use the insights to improve guest experiences and actively manage your online reputation for maximum impact.
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
June 26, 2024,
Gera Bachner
has seen a demo of
Customer Alliance
It is the same thing I always say: get a demo, ask as many questions as possible, really understand how they work and then fully commit in getting to know the software and all its features. It will be great!
June 12, 2024,
Jasmin Hopf
heard from clients about
Customer Alliance
Make the most of the integration with hotelkit. Set up daily automatic reviews for specific team members, and encourage everyone to discuss feedback. This will keep your team on the same page and help you quickly address guest concerns, ultimately improving your hotel's reputation and guest satisfaction.
Marius Donhauser
Founder & CEO
@
hotelkit
November 13, 2019,
Marius Donhauser
regularly uses
Customer Alliance
Give it a try - there is not much to lose, you certainly go with one of the market-leaders in the segment and a team that is all about innovation with a truly customer-centric approach always having their clients requirements in mind.
Roland Hehn
CEO
@
HQ plus
December 12, 2023,
Roland Hehn
occassionaly uses
Customer Alliance
The true value of Customer Alliance lies not just in its ability to collect feedback but in how effectively you leverage that information to implement positive changes.
Regularly monitoring and acting upon the data will help in elevating your hotel's service quality and guest satisfaction levels, fostering long-term loyalty and positive reviews.
Tilmann Volk
Co-Founder
@
SuitePad
December 14, 2023,
Tilmann Volk
has seen a demo of
Customer Alliance
fully leverage the platform's capabilities for gaining actionable insights into guest experiences. This means not just using the service to collect and monitor reviews, but actively engaging with the analytical tools provided.
Olga Heuser
CEO
@
DialogShift
December 14, 2023,
Olga Heuser
occassionaly uses
Customer Alliance
For a hotelier considering Customer Alliance, the most crucial piece of advice would be to actively engage with and leverage the platform's comprehensive review analysis and feedback consolidation features. By utilizing these tools to their fullest potential, hoteliers can gain deep insights into guest preferences and hotel performance. This understanding is key to making informed decisions that can enhance guest satisfaction, improve service quality, and ultimately boost the hotel's online reputation and visibility. Additionally, responding promptly and effectively to guest feedback, facilitated by the platform, can significantly enhance guest relations and encourage positive reviews, further strengthening the hotel's online presence.
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
December 13, 2023,
Gera Bachner
has seen a demo of
Customer Alliance
This is I guess the same for any software: make sure to have a good presentation/demo, think about it, get back and ask all relevant questions and then go for it fully in. Customer Alliance will make sure to support you all the way.
Maximilian Lüders
Co-founder
@
MARA Solutions GmbH
December 13, 2023,
Maximilian Lüders
has seen a demo of
Customer Alliance
While AI response generators might seem the same at first glance, the devil is in the details. While it is easy to generate responses that sound nice, it is hard to generate responses that are true to your hotel's specifics and/or your brand voice. Check for possibilities to easily adapt the AI to your needs when comparing tools.
December 12, 2023,
Maureen Traeger
heard from clients about
Customer Alliance
For effective management of customer feedback, consider using Customer Alliance—a platform that consolidates all reviews into a single dashboard. This not only simplifies analysis but also helps identify areas for improvement. Utilize this tool to easily engage with and respond to reviews, enhancing your hotel's overall performance.
Ullrich Kastner
GM & EVP
@
Myhotelshop GmbH
December 12, 2023,
Ullrich Kastner
heard from clients about
Customer Alliance
I think every hotel should use a guest review tool to manage their reputation online and to gain visibility on review platforms and also to make sure that they respond and engage with happy and unhappy customers
Moritz von Petersdorff-Campen
Managing Director
@
SuitePad GmbH
December 12, 2023,
Moritz von Petersdorff-Campen
occassionaly uses
Customer Alliance
In the crucial journey of choosing the right tech partner, taking the time to thoroughly evaluate market options is key. The importance of this decision cannot be overstated. With Customer Alliance, rest assured, you are entrusting your needs to a reliable and expert hand.
Customer Alliance has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.