Collect Guest Surveys to Improve Staff Operations
Customer Experience Hub (Customer Alliance)
4.5 (34 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Customer Experience Hub (Customer Alliance)
4.5 (34 REVIEWS)
Ranked 5 (out of 27) in Guest Surveys & Feedback
Ensure that customer’s voice is heard with timely and relevant communication.
91% recommended by 34 hotels
Ratings Summary
4.5
Very Good
34 reviews
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.6/5
Recommended by
Achievements
Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn moreRecommended for
About Customer Experience Hub (Customer Alliance)
Founded in 2009 | Headquarters in Berlin (Germany) | 87 employees
Design your perfect customer communication. Automate the messages which your customers receive based upon key dates, such as booking, check-in or check-out date and also their customer profile. Ensure that your customers receive the information which they need before arrival, or even take the opportunity to upsell services to your guests to maximise revenue.
Capabilities
Customer Alliance doesn’t have any benefits or use cases available
Features
Pricing
Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month
Compare Customer Alliance to Top Alternatives
Guarantee that every guest leaves satisfied.
Collect Feedback at Every Touchpoint in the Guest Journey
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Popularity by Segment
Size
13 | Medium (25-74 room)
4 | Large (75-199 room)
4 | X-Small (1-9 room)
2 | Small (10-24 room)
2 | X-Large (200+ room)
Type
5 | Bed & Breakfast & Inns
5 | Boutiques
4 | Luxury Hotels
4 | Vacation Rentals & Villas
3 | City Center Hotels
3 | Limited Service & Budget Hotels
2 | Branded Hotels
2 | Extended Stay & Serviced Apartments
2 | Hostels
2 | Resorts
1 | RV Parks & Campgrounds
Region
33 | Europe
1 | South America
Category
27 | Reputation Management
12 | Guest Surveys & Feedback
34
Reviews
1
Expert Recommendations
Hotelier Rating
10
Through the guest feedback we learn quickly & efficiently how to advance our own business.
Marketing from 500+ room Resort in Willingen (Upland) (Germany)
Verified
6 months ago
10
Employee Survey of the team of the HOTEL ZOO BERLIN
HR- Training & Development from 100 to 199 room Luxury Hotel in Berlin (Germany)
Verified
6 months ago
8
Saves time and gives a good overview of the most important factor of your business, the customer's view.
Owner from 25-49 room Bed & Breakfast & Inn in Grindavik (Iceland)
Verified
6 months ago
10
A very good tool for managing guest reviews
Auditor from 500+ room Branded Hotel in Ruda Śląska (Poland)
Verified
7 months ago
8
Very practical for e-reputation.
Relation client from 10 to 24 room Bed & Breakfast & Inn in Champéry (Switzerland)
Verified
7 months ago
9
Very simple and effective.
DIRECTOR from 100 to 199 room Luxury Hotel in Donostia (Spain)
Verified
7 months ago
9
Intuitive and effective
AD from 25-49 room Resort in Foscagno (Italy)
Verified
7 months ago
10
Very handy and easy to use tool
chargée de communication from 25-49 room in Lucelle (France)
Verified
8 months ago
9
Very operational
Gérante from 50-74 room Boutique in Saint-Malo (France)
Verified
8 months ago
10
Keep an eye on all of your reviews and improve your guest communication
General Manager from 25-49 room Boutique in Bad Belzig (Germany)
Verified
8 months ago
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Customer Alliance is one of the best and most experienced players on the market when it comes to reputation management and guest surveys. They offer a great platform to have all your reviews on one place with powerful semantic analysis and the possibility to directly respond to your clients' reviews.
Showing all answers to: "What does this product or service do well?"
Customer Alliance is one of the best and most experienced players on the market when it comes to reputation management and guest surveys. They offer a great platform to have all your reviews on one place with powerful semantic analysis and the possibility to directly respond to your clients' reviews.
Question:
What differentiates this product or service from the competition?
Answer:
A perfect one-stop-shop for having all your reviews and recommendations at one single place, that is easy to access and work with. Furthermore, hoteliers can collect additional reviews to enhance the relationship with their guests and improve guest satisfaction.
Showing all answers to: "What differentiates this product or service from the competition?"
A perfect one-stop-shop for having all your reviews and recommendations at one single place, that is easy to access and work with. Furthermore, hoteliers can collect additional reviews to enhance the relationship with their guests and improve guest satisfaction.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Give it a try - there is not much to lose, you certainly go with one of the market-leaders in the segment and a team that is all about innovation with a truly customer-centric approach always having their clients requirements in mind.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Give it a try - there is not much to lose, you certainly go with one of the market-leaders in the segment and a team that is all about innovation with a truly customer-centric approach always having their clients requirements in mind.
+ 0
recommend
Recommended by
Marius Donhauser
Founder & CEO
@
hotelkit
Marius Donhauser
Founder & CEO
@
hotelkit
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