Customer Experience Hub (Customer Alliance)

4.5 (34 REVIEWS)

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HT Score 
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Customer Experience Hub (Customer Alliance)

4.5 (34 REVIEWS)

Ranked 5 (out of 27) in Guest Surveys & Feedback

Ensure that customer’s voice is heard with timely and relevant communication.

Ratings Summary

4.5
Very Good
34 reviews
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.6/5

Recommended by

Achievements

Certified Support

Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more
About Customer Experience Hub (Customer Alliance)
Founded in 2009 | Headquarters in Berlin (Germany) | 87 employees
Design your perfect customer communication. Automate the messages which your customers receive based upon key dates, such as booking, check-in or check-out date and also their customer profile. Ensure that your customers receive the information which they need before arrival, or even take the opportunity to upsell services to your guests to maximise revenue.

Capabilities

Customer Alliance doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month

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Popularity by Segment

Size

13 | Medium (25-74 room)

4 | Large (75-199 room)

4 | X-Small (1-9 room)

2 | Small (10-24 room)

2 | X-Large (200+ room)

Type

5 | Bed & Breakfast & Inns

5 | Boutiques

4 | Luxury Hotels

4 | Vacation Rentals & Villas

3 | City Center Hotels

3 | Limited Service & Budget Hotels

2 | Branded Hotels

2 | Extended Stay & Serviced Apartments

2 | Hostels

2 | Resorts

1 | RV Parks & Campgrounds

Region

33 | Europe

1 | South America

Category

27 | Reputation Management

12 | Guest Surveys & Feedback

34

Reviews

1

Expert Recommendations

Hotelier Rating

Excellent
25
Very Good
5
Average
4
Poor
0
Terrible
0

By Product

  • Reputation Management
    Reputation Management
  • Guest Surveys & Feedback
    Guest Surveys & Feedback

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • Europe
    Europe
  • South America
    South America
10

Through the guest feedback we learn quickly & efficiently how to advance our own business.

Marketing from 500+ room Resort in Willingen (Upland) (Germany)

Verified
6 months ago
Easy handling of the backend system. Great & constantly support of the Customer Success Manager. Super system to handle & to increase the own ratings of the company.
10

Employee Survey of the team of the HOTEL ZOO BERLIN

HR- Training & Development from 100 to 199 room Luxury Hotel in Berlin (Germany)

Verified
6 months ago
Personal consultation and support in all questions concerning the creation of the surveys. Prompt implementation and support with all challenges.
8

Saves time and gives a good overview of the most important factor of your business, the customer's view.

Owner from 25-49 room Bed & Breakfast & Inn in Grindavik (Iceland)

Verified
6 months ago
One platform where reviews, our guests have on many different platforms, makes my life easier and we are quicker to respond to all reviews we get. This is very important factor as we highly valuated the time our guests spend in telling us how we can improve our business and we do of course like to reply to everyone that is doing us a favour...
10

A very good tool for managing guest reviews

Auditor from 500+ room Branded Hotel in Ruda Śląska (Poland)

Verified
7 months ago
One-stop access to all opinions of a given Hotel and the ability to respond to them in the tool. In addition, statistics, the ability to compare yourself between Hotels, but also the competition.
8

Very practical for e-reputation.

Relation client from 10 to 24 room Bed & Breakfast & Inn in Champéry (Switzerland)

Verified
7 months ago
With just a few clicks, you have the possibility to send complete questionnaires to customers and respond directly via the platform. Indispensable tool for automatic sending to customers.
9

Very simple and effective.

DIRECTOR from 100 to 199 room Luxury Hotel in Donostia (Spain)

Verified
7 months ago
If you have a good team in the hotel and a good product, this tool helps you to be more profitable.
9

Intuitive and effective

AD from 25-49 room Resort in Foscagno (Italy)

Verified
7 months ago
Pms integration, simple but complete dashboard. Possibility of customizing surveys. Analysis of competitors and macro work areas.
10

Very handy and easy to use tool

chargée de communication from 25-49 room in Lucelle (France)

Verified
8 months ago
All the opinions of the different platforms are gathered on this tool. It's very practical to have an overview and to be able to respond directly to the customer. The average of the ratings appears on our site, with the last comments left by the customer. I am really very satisfied with this tool.
9

Very operational

Gérante from 50-74 room Boutique in Saint-Malo (France)

Verified
8 months ago
the conversion + the design. (No need to make a very very long sentence, or even mega long, or super long. )
10

Keep an eye on all of your reviews and improve your guest communication

General Manager from 25-49 room Boutique in Bad Belzig (Germany)

Verified
8 months ago
Easy-to-use tool to keep track of all reviews and improve quality assurance with practical tips. Communication before, during and after the stay can be improved immediately. Great interface options and excellent support team!
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Response Time

Slow

Recommended

91%

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