Collect Guest Surveys to Improve Staff Operations
Customer Experience Hub (Customer Alliance)
4.5 (34 REVIEWS)
Customer Experience Hub (Customer Alliance)
4.5 (34 REVIEWS)
Ranked 5 (out of 27) in Guest Surveys & Feedback
Ensure that customer’s voice is heard with timely and relevant communication.
91% recommended by 34 hotels
Ratings Summary
Recommended by
Achievements
Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn moreRecommended for
Capabilities
Customer Alliance doesn’t have any benefits or use cases available
Features
Compare Customer Alliance to Top Alternatives
Collect Guest Surveys to Improve Staff Operations
Guarantee that every guest leaves satisfied.
Collect Feedback at Every Touchpoint in the Guest Journey
Popularity by Segment
Size
13 | Medium (25-74 room)
4 | Large (75-199 room)
4 | X-Small (1-9 room)
2 | Small (10-24 room)
2 | X-Large (200+ room)
Type
5 | Bed & Breakfast & Inns
5 | Boutiques
4 | Luxury Hotels
4 | Vacation Rentals & Villas
3 | City Center Hotels
3 | Limited Service & Budget Hotels
2 | Branded Hotels
2 | Extended Stay & Serviced Apartments
2 | Hostels
2 | Resorts
1 | RV Parks & Campgrounds
Region
33 | Europe
1 | South America
Category
27 | Reputation Management
12 | Guest Surveys & Feedback
34
Reviews
1
Expert Recommendations
Hotelier Rating
Through the guest feedback we learn quickly & efficiently how to advance our own business.
Marketing from 500+ room Resort in Willingen (Upland) (Germany)
Employee Survey of the team of the HOTEL ZOO BERLIN
HR- Training & Development from 100 to 199 room Luxury Hotel in Berlin (Germany)
Saves time and gives a good overview of the most important factor of your business, the customer's view.
Owner from 25-49 room Bed & Breakfast & Inn in Grindavik (Iceland)
A very good tool for managing guest reviews
Auditor from 500+ room Branded Hotel in Ruda Śląska (Poland)
Very practical for e-reputation.
Relation client from 10 to 24 room Bed & Breakfast & Inn in Champéry (Switzerland)
Very simple and effective.
DIRECTOR from 100 to 199 room Luxury Hotel in Donostia (Spain)
Intuitive and effective
AD from 25-49 room Resort in Foscagno (Italy)
Very handy and easy to use tool
chargée de communication from 25-49 room in Lucelle (France)
Very operational
Gérante from 50-74 room Boutique in Saint-Malo (France)
Keep an eye on all of your reviews and improve your guest communication
General Manager from 25-49 room Boutique in Bad Belzig (Germany)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Customer Alliance is one of the best and most experienced players on the market when it comes to reputation management and guest surveys. They offer a great platform to have all your reviews on one place with powerful semantic analysis and the possibility to directly respond to your clients' reviews.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
A perfect one-stop-shop for having all your reviews and recommendations at one single place, that is easy to access and work with. Furthermore, hoteliers can collect additional reviews to enhance the relationship with their guests and improve guest satisfaction.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Give it a try - there is not much to lose, you certainly go with one of the market-leaders in the segment and a team that is all about innovation with a truly customer-centric approach always having their clients requirements in mind.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"