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Medallia Zingle vs. Mitel (Connected Guest):
Which Is Right for You?
TLDR
We analyzed 107 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Zingle shines in ease of use and customer support — especially for independent properties (4.8/5) , with exclusive features like Mobile Friendly and Guest History.
Mitel shines .
How Does Medallia Zingle Compare to Mitel (Connected Guest)?
Side-by-side ratings based on 107 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 107 | 0 |
What Are the Pros and Cons of Medallia Zingle vs Mitel (Connected Guest)?
After analyzing 107 verified reviews, Zingle users most value its communication, ease of use, auto messages, while Mitel users highlight . Click any theme to see what reviewers say.
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Communication
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Ease of use
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Auto messages
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Response time
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Customization
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Technical glitches
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Platform integration
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Zingle vs Mitel: Rankings by Hotel Segment
How each product ranks among Guest Messaging Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #12 8 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #11 25 reviews | — |
| Large (75-199 rooms) ▾ | #3 42 reviews | — |
| X-Large (200+ rooms) ▾ | #4 25 reviews | — |
By Property Type
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| Boutique ▾ | #10 44 reviews | — |
| Luxury ▾ | #8 47 reviews | — |
| Branded / Chain ▾ | #8 48 reviews | — |
| Extended Stay ▾ | #11 7 reviews | — |
By Region
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| North America ▾ | #5 103 reviews | — |
| Europe | #18 1 reviews | — |
The Decision
Choosing between Medallia Zingle by Zingle and Mitel (Connected Guest) hinges on your hotel’s specific communication needs. Both aim to streamline guest interactions, but Zingle’s dedicated focus on guest messaging and its extensive review base set it apart. Mitel offers a broader communication platform, but its lack of recent reviews and limited market presence make it less proven in hospitality. So, which solution genuinely meets your hotel’s requirements for guest engagement?
Is Medallia Zingle or Mitel Better for Hotels?
Both products address guest communication, but Zingle is tailored to the hospitality sector with features like two-way messaging across SMS, Facebook Messenger, and WhatsApp, backed by over 100 reviews and a high rating of 4.68/5. Mitel, in contrast, is a general communications platform with no recent hotel-specific reviews, making it harder to gauge its effectiveness for guest messaging. Do you prioritize a well-established platform with proven hotel success?
Medallia Zingle vs Mitel: Which Should Your Hotel Choose?
If your hotel needs a dedicated guest messaging tool with high user satisfaction and quick deployment, go with Zingle. Its strong focus on hospitality, extensive integrations, and customer-centric features appeal to hotels aiming for contactless, personalized communication. Conversely, if your hotel seeks a broader communication system that integrates multiple channels beyond guest messaging, Mitel might seem attractive. However, the lack of recent reviews and hotel-specific features suggests Zingle is more reliable for guest engagement.
Is Medallia Zingle or Mitel Easier to Use?
Zingle’s UI scores a remarkable 4.73/5, praised for its simplicity, intuitive design, and ease of staff onboarding, backed by positive reviews highlighting quick staff adoption. Mitel, on the other hand, lacks recent user ratings, and its broader communication focus can make it more complex for hotel staff to implement. Based on current data, Zingle's ease of use is clearly superior.
Edge: Zingle.
Which Has Better Features: Medallia Zingle or Mitel?
Zingle offers 21 unique features, including guest history, photo sharing, automated replies, chatbot booking, and integrations with Facebook Messenger and WhatsApp—none available in Mitel. Mitel's platform is more generalized, with no distinct hotel-specific features or integrations listed. For comprehensive guest messaging capabilities, Zingle's feature set strongly outshines Mitel.
Edge: Zingle.
Which Has Better Customer Support: Medallia Zingle or Mitel?
Zingle boasts a high customer support rating of 4.58/5, with reviews praising their responsiveness, efficiency, and dedicated onboarding assistance. Mitel provides no recent support ratings or reviews, leaving its support quality unverified. With current data, Zingle’s customer support is clearly more trusted by users.
Edge: Zingle.
Which Has More Integrations: Medallia Zingle or Mitel?
Zingle integrates with 16 verified partners, including Opera, HotelTime, SiteMinder, and Quore, directly enhancing its functionality within hotel operations. Mitel, however, has no verified integrations, limiting its adaptability to hotel systems. If seamless PMS and third-party system integration matter, Zingle is the better choice.
Edge: Zingle.
Which Do Hoteliers Rate Higher: Medallia Zingle or Mitel?
Zingle’s review count of 107, with recent reviews in the last six months, confirms strong, current user satisfaction. Its average rating of 4.68/5 and a 95% likelihood to recommend demonstrate consistent hotel approval across segments, especially resorts and independent hotels. Mitel, with zero recent reviews or ratings, offers no comparable data.
Edge: Zingle.
How Much Do Medallia Zingle and Mitel Cost?
Pricing details for both products are unavailable, indicating they likely operate on custom quotes or enterprise agreements. As such, your hotel should contact vendors directly for tailored pricing. No clear comparison can be made on cost.
What Type of Hotel Should Use Medallia Zingle?
- Hotels that prioritize dedicated guest messaging with high satisfaction ratings.
- Resorts, independent hotels, and branded properties seeking contactless check-in/out.
- Teams aiming for quick deployment with minimal training.
- Hotels looking for automation features like chatbots and survey integration.
- Hotels that want extensive PMS and third-party system integrations.
Not ideal if:
- Your hotel relies on basic communication tools without need for advanced features.
- You prefer a platform with broad enterprise communication capabilities beyond guest messaging.
What Type of Hotel Should Use Mitel?
- Hotels that need a broad, multi-channel communication system beyond guest messaging.
- Hotels with existing Mitel infrastructure seeking integration.
- Large properties that require centralized communication management.
Not ideal if:
- You need a proven, hotel-specific messaging solution.
- You want extensive integrations with hospitality systems.
- You rely on recent reviews demonstrating platform effectiveness.
Medallia Zingle vs Mitel: The Bottom Line for Hotels
Zingle is a specialized guest messaging platform with a proven track record, extensive features, and high user ratings, making it the reliable choice for most hotels. Its focus on contactless, personalized communication helps increase guest satisfaction and operational efficiency.
Mitel’s platform appears more generalized, with no recent hotel-specific reviews or features, making it less suitable unless your hotel operates on a broader enterprise communication model. Unless your hotel needs a comprehensive communications suite, Zingle offers a safer, more targeted solution.
In summary, if your priority is a trusted, hotel-focused guest messaging system, Zingle is the clear winner. For broader communication needs, consider Mitel, but be aware of its limited hotel-specific proof points.
Which Features Does Medallia Zingle Have That Mitel (Connected Guest) Doesn't (and Vice Versa)?
According to HTR's product database, Medallia Zingle and Mitel (Connected Guest) share 0 features. Here are the key differences — features one has that the other lacks.
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| Guest History | ||
| Mobile Friendly | ||
| Open API | ||
| Photo Sharing | ||
| SMS text messaging | ||
| Secured Data Protection |
Showing top differences. 9 more features differ between these products.
Zingle vs Mitel: The Bottom Line
What hoteliers love
Users find Zingle excels in facilitating easy and quick communication with guests, allowing issues to be resolved before escalating. This adaptability... Users find Zingle excels in facilitating easy and quick communication with guests, allowing issues to be resolved before escalating. This adaptability has led to elevated guest satisfaction and lessened workload on staff. The ability to handle multiple guest inquiries simultaneously and send mass messages is viewed as a significant strength.
Zingle's user-friendly interface is frequently praised, making it easy for hotel staff to learn and efficiently handle guest messages. This ease of us... Zingle's user-friendly interface is frequently praised, making it easy for hotel staff to learn and efficiently handle guest messages. This ease of use extends to both the web platform and mobile application.
Auto messaging is appreciated for handling routine communications and improving response times. However, there were critiques about auto responses not... Auto messaging is appreciated for handling routine communications and improving response times. However, there were critiques about auto responses not always reflecting the current status accurately, which could lead to guest confusion.
Where hoteliers push back
Users generally appreciate Zingle's customization options for both messages and the platform itself. However, some new users found it challenging to c... Users generally appreciate Zingle's customization options for both messages and the platform itself. However, some new users found it challenging to customize certain features to fit their specific needs, suggesting room for improvement in flexibility.
Although most users are satisfied with Zingle, some have pointed out technical issues such as system crashes, message delays, and synchronization prob... Although most users are satisfied with Zingle, some have pointed out technical issues such as system crashes, message delays, and synchronization problems with PMS, affecting overall efficiency and user experience.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Medallia Zingle vs Mitel (Connected Guest)
Can Medallia Zingle replace Mitel (Connected Guest)?
It depends on your requirements. Medallia Zingle and Mitel (Connected Guest) share many core Guest Messaging Software features, but each has unique capabilities. Medallia Zingle offers 16 verified integration partners, while Mitel (Connected Guest) offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Medallia Zingle leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Medallia Zingle or Mitel (Connected Guest) offer a free plan?
Medallia Zingle: No. Mitel (Connected Guest): No. Neither product currently offers a free tier. Most Guest Messaging Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Medallia Zingle and Mitel (Connected Guest)?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Zingle has an HT Score of 19 and Mitel has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Guest Messaging Software Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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