Medallia Zingle vs. Trilyo:
Which Is Right for You?

The Decision

Choosing between Medallia Zingle by Zingle and Trilyo for your hotel’s guest messaging needs hinges on specific operational priorities. Both products aim to improve guest communication, but they differ significantly in features, market presence, and support structure. Zingle’s larger footprint and broader integrations mean it’s more suited for hotels looking for a versatile, scalable platform. Conversely, Trilyo offers a highly rated, AI-driven experience focused on direct bookings and guest loyalty, though with a narrower integration scope. Which aligns better with your hotel’s goals?

Is Medallia Zingle or Trilyo Better for Hotels?

Both Zingle and Trilyo focus on elevating guest engagement through messaging, but Zingle’s extensive feature set and larger user base set it apart. Zingle’s integrations with property management systems like Opera and HotSOS allow for more efficient workflows, especially in larger or more complex hotel operations. Trilyo, while more limited in integrations, emphasizes AI-driven insights and a streamlined interface, making it appealing for properties prioritizing guest feedback analysis and direct booking enhancement.

The key difference rests on scale versus specialization. Zingle’s 107 reviews with a 4.68/5 rating, combined with recent feedback, give it a more data-backed reliability. Trilyo, with just a single recent review and a perfect 5/5 rating, shows high satisfaction but less evidence of widespread adoption. Given the more recent reviews favoring Trilyo, it currently holds a slight edge in trust for user satisfaction, but Zingle’s broader product capabilities make it the more comprehensive solution.

Do you want a proven, well-established platform with extensive integrations and a broad regional presence? Or are you seeking a newer, AI-focused solution that excels in direct customer feedback and loyalty? Your answer will dictate the better fit.

Zingle vs Trilyo: Which Should Your Hotel Choose?

If your hotel needs an industry-tested platform with extensive integrations, broad regional coverage, and a proven track record, go with Zingle. Its 16 verified partners, including major PMS and hospitality systems, make it the more adaptable choice for larger or multi-property hotels. If you prioritize advanced AI features, direct guest feedback insights, and loyalty-driving tools, Trilyo’s single verified partner (Cloudbeds) and highly positive recent reviews suggest it’s better suited for properties focused on digital guest engagement and millennial travelers.

For hotels seeking automation, multi-channel messaging, and integration with existing systems like Opera, Zingle is the clear winner. But if your team wants a straightforward, AI-driven platform that emphasizes customer experience and loyalty, Trilyo’s high satisfaction ratings and innovative approach make it the preferable option.

Is Medallia Zingle or Trilyo Easier to Use?

Zingle boasts a user-friendly interface rated 4.73/5, with many reviews praising its intuitive design and ease of onboarding. Customers appreciate managing all conversations on one screen, which simplifies staff training and daily operations. However, some users noted occasional technical glitches and customization challenges, impacting overall experience.

Trilyo, rated a perfect 5/5 for ease of use, is praised for its simple dashboard, quick setup, and mobile accessibility. Its streamlined AI-driven approach appeals to teams seeking minimal training and rapid deployment, especially smaller hotels or those new to digital guest engagement.

Edge: Trilyo.

Which Has Better Features: Zingle or Trilyo?

Zingle offers a comprehensive set of 15 features, including SMS, WhatsApp, Facebook Messenger, automated replies, message routing, guest history, analytics, secured data, chatbots, and more. These capabilities enable detailed customization, automation, and multi-channel communication—features that help larger hotels streamline workflows and personalize guest interactions.

Trilyo does not specify additional features beyond core messaging and AI-driven insights, but its platform focuses heavily on guest feedback and loyalty, with AI assessments and real-time marketing tracking. Given the extensive feature list of Zingle and its dedicated integrations, it holds the edge for hotels needing advanced, multi-functional guest messaging.

Edge: Zingle.

Which Has Better Customer Support: Zingle or Trilyo?

Zingle’s support is rated 4.58/5, with reviews emphasizing its legendary customer service and quick response times. Customers highlight the value of onboarding help, ongoing assistance, and the partnership approach, though some mention occasional delays or technical issues.

Trilyo’s support is rated a perfect 5/5, with reviews praising the responsiveness, quick implementation, and proactive communication from their small, dedicated team. Its limited user base means support is highly personalized, which appeals to hotels prioritizing attentive service.

Edge: Trilyo.

Which Has More Integrations: Zingle or Trilyo?

Zingle’s 16 verified integrations include key property management systems like Opera, HotSOS, and third-party marketing tools, making it adaptable for larger hotel groups. These integrations facilitate automation and data sharing, reducing manual effort.

Trilyo, with only one verified partner (Cloudbeds), offers limited integration options, which could restrict automation possibilities for hotels with complex tech stacks. For properties heavily reliant on integrations, Zingle’s broader partner network makes it the better choice.

Edge: Zingle.

Which Do Hoteliers Rate Higher: Zingle or Trilyo?

Zingle’s reviews, totaling 107, average 4.68/5, with high marks across ease of use, customer support, and value. Hotels in the resort and independent segments particularly rate it highly, with some reviews noting improved guest scores and operational efficiencies after deployment.

Trilyo’s single recent review gives it a perfect 5/5, with glowing praise for ease of use and team support. However, the limited review pool means these ratings are less representative. Given the volume and recency of Zingle’s reviews, it currently holds the upper hand in overall hotel ratings.

Edge: Zingle.

How Much Do Zingle and Trilyo Cost?

Pricing information for Zingle and Trilyo is not publicly available, but both are likely subscription-based with custom quotes. Zingle typically involves a setup fee and ongoing costs based on property size, while Trilyo’s pricing may be more streamlined given its smaller scale.

Without transparent pricing, your best approach is to request quotes based on your hotel’s size and needs, but expect Zingle to be priced for larger operations and Trilyo to target smaller, loyalty-focused properties.

What Type of Hotel Should Use Zingle?

• Hotels that need multi-channel messaging (SMS, WhatsApp, Facebook Messenger)
• Properties with complex workflows requiring integrations with Opera and HotSOS
• Hotels seeking automation and detailed analytics
• Large resorts or hotel groups with regional or global presence

Not ideal if you prefer a simple, AI-centric platform without extensive integrations or multi-system management.

What Type of Hotel Should Use Trilyo?

• Hotels targeting millennial or Gen Z travelers
• Properties focused on direct bookings and guest loyalty
• Smaller hotels or boutique resorts with limited tech infrastructure
• Hotels seeking quick deployment and high user satisfaction

Not ideal if you require extensive integrations, advanced automation, or operate at a large scale needing a proven, mature platform.

Zingle vs Trilyo: The Bottom Line for Hotels

Zingle’s core strength lies in its extensive feature set, broad integrations, and proven track record across multiple regions. It is ideal for larger hotels or chains seeking a versatile and scalable messaging solution with automation and detailed analytics.

Trilyo excels in delivering an AI-powered, simple guest engagement experience, with high satisfaction ratings and a focus on customer feedback and loyalty. It’s best suited for small to medium-sized properties, especially those aiming to attract millennial travelers and prioritize direct bookings.

If your hotel operates at scale or needs robust integrations, Zingle is the safer, more proven choice. But if your focus is on guest feedback, loyalty, and rapid deployment, Trilyo provides a highly rated, easy-to-use alternative.

This comparison should help you determine which solution aligns best with your hotel’s operational priorities and guest engagement strategies.