The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 194 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
hub OS shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Mobile App.
MetaOption (Gois Pro) shines .
Side-by-side ratings based on 194 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 194 | 0 |
After analyzing 194 verified reviews, hub OS users most value its user interface and ease of use, customization and adaptability, maintenance module, while MetaOption (Gois Pro) users highlight . Click any theme to see what reviewers say.
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User Interface and Ease of Use
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Customization and Adaptability
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Maintenance Module
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Technical Support and Customer Service
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Integration with Existing Systems
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How each product ranks among Hotel Maintenance Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #3 14 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 102 reviews | — |
| Large (75-199 rooms) ▾ | #2 64 reviews | — |
| X-Large (200+ rooms) | #6 4 reviews | — |
By Property Type
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| Boutique ▾ | #3 87 reviews | — |
| Luxury ▾ | #4 68 reviews | — |
| Branded / Chain ▾ | #4 80 reviews | — |
| Extended Stay ▾ | #6 11 reviews | — |
By Region
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| North America ▾ | #7 10 reviews | — |
| Europe ▾ | #2 153 reviews | — |
| Asia Pacific | #4 1 reviews | — |
| Middle East ▾ | #3 6 reviews | — |
Your hotel management relies heavily on maintenance software to streamline operations, reduce costs, and improve guest satisfaction. While hub OS Maintenance by hub OS and MetaOption (Gois Pro) are both designed to address these needs, the differences in their features, customer feedback, and market presence are significant. Understanding which platform aligns best with your hotel's size, location, and operational focus will help your team make an informed choice.
Both products aim to optimize maintenance workflows; however, hub OS offers a comprehensive, highly-rated solution with extensive reviews and a global presence, whereas MetaOption (Gois Pro) lacks recent reviews and regional deployment data. Are you prepared to prioritize proven performance or explore a less-established option?
hub OS Maintenance by hub OS stands out as the clear choice for hotels seeking a maintenance management platform with proven reliability, extensive features, and positive customer feedback. With over 175 recent reviews and a high overall rating of 4.84/5, it demonstrates consistent user satisfaction and market dominance.
MetaOption (Gois Pro), despite its broad IT service background, has no recent reviews or verified hotel-specific deployment data, making it a less reliable option for immediate hotel maintenance needs. If you value proven performance and community trust, hub OS is the superior pick.
Both products aim to streamline hotel maintenance, but hub OS excels in its dedicated focus on hospitality environments, offering a specialized suite of features designed for hotels of all sizes. MetaOption (Gois Pro), primarily an IT services provider, lacks hotel-specific functionality or tailored modules, making it less suited for frontline maintenance management.
hub OS stands out with its real-time notifications, asset logs, preventive maintenance plans, and mobile app, all tailored for hotel operations. MetaOption’s offering appears more generalized, with no recent reviews or clear hotel deployment, raising questions about its effectiveness in a hotel context. Do you want a platform with proven hotel-specific features or an untested solution?
If your hotel needs a maintenance system proven in hospitality settings, go with hub OS. Its review count of 175 recent feedbacks and high ratings across ease of use, customer support, and value make it a reliable choice.
If your team requires a broad IT partner capable of custom software solutions beyond hotel maintenance, consider MetaOption, especially if you already have other IT projects underway. However, with no recent hotel-specific reviews, its suitability for maintenance management remains unverified.
For immediate, hotel-focused maintenance needs, hub OS’s track record clearly favors it. MetaOption’s lack of recent hotel client feedback suggests it’s better suited for custom IT projects outside core hotel operations.
Edge: hub OS.
hub OS’s user interface is highly rated at 4.84/5, with reviews emphasizing its intuitive design and ease of staff adoption. Implementation is smooth, with an onboarding rating of 4.73/5, and users appreciate the mobile app’s offline capability, which aids staff in the field.
MetaOption (Gois Pro), however, lacks review data, including user ratings for ease of use or onboarding experience. Its broader IT focus suggests complexity without hotel-specific usability insights, making it difficult to gauge how quickly your team could adopt it.
Edge: hub OS.
hub OS offers 9 unique features tailored for hotel maintenance, including work orders, recurring tasks, asset logs, custom inspections, preventative planning, and CapEX budgeting. It also supports mobile offline operation and QR code asset management, adding to its operational depth.
MetaOption (Gois Pro) does not specify dedicated hotel maintenance features or offer a comparable feature set. Its core strengths lie in custom application development and business solutions, not hotel-specific maintenance modules.
Edge: hub OS.
hub OS’s customer support is highly rated at 4.78/5, with reviews praising its responsiveness and service quality. Hoteliers note the availability of real-time support, leading to faster issue resolution and smoother onboarding.
MetaOption (Gois Pro) provides extensive IT services and guarantees, but lacks recent hotel industry reviews or specific support ratings. Its customer service reputation is less transparent, especially in the hospitality context.
Edge: hub OS.
hub OS integrates with 23 verified partners, including leading hospitality systems like Oracle Hospitality, Mews, and Infor, facilitating smooth data flow across hotel systems. Its integrations cover property management, revenue management, and guest experience platforms.
MetaOption (Gois Pro) has no verified hotel-related integrations, focusing instead on custom software solutions and off-shore development. Its lack of verified hotel system integrations limits its immediate applicability for hotel maintenance.
Edge: hub OS.
hub OS enjoys a 4.84/5 overall rating based on 175 recent reviews, with a 96% likelihood to recommend among users. Its strengths are evident across various hotel segments, including luxury, boutique, and branded hotels, with ratings averaging 4.83/5.
MetaOption (Gois Pro) offers no recent reviews or property-specific ratings, making it impossible to gauge hotel satisfaction. Its lack of hotel-specific feedback diminishes confidence in its suitability for hotel maintenance.
Edge: hub OS.
Both products do not publish specific pricing details publicly, which is typical for enterprise software. However, hub OS’s approach suggests a subscription or licensing model tailored to hotel size, with no implementation or trial fees reported.
MetaOption (Gois Pro) emphasizes flexible, customized engagement models with offshore resources, indicating variable costs based on project scope. Without transparent pricing, cost comparison remains uncertain.
Not ideal if your hotel operates on a very tight budget, or if you primarily need a basic compliance or inspection tool without complex maintenance workflows.
Not ideal if your hotel needs a ready-to-go maintenance platform with hotel-specific features, recent reviews, and proven deployment in the hospitality industry.
hub OS Maintenance by hub OS is the clear leader for hotels needing a reliable, feature-rich maintenance management system. Its extensive reviews, high satisfaction ratings, and dedicated hotel features make it the safest choice for immediate deployment and operational success.
MetaOption (Gois Pro), despite its extensive IT expertise, lacks recent hotel-specific feedback, making it a riskier and less proven option for maintenance. Its strengths lie in custom IT projects, not hotel maintenance.
If your hotel requires a tested, easy-to-use platform with proven impact, go with hub OS. If you’re seeking a flexible, custom software partner for broader IT needs and can invest in development, MetaOption might be worth exploring—but only after thorough vetting.
Edge: hub OS.
Hotel Maintenance Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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According to HTR's product database, hub OS Maintenance and MetaOption (Gois Pro) share 0 features. Here are the key differences — features one has that the other lacks.
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| Asset Maintenance Logs | ||
| Custom Inspections | ||
| Mobile App | ||
| Preventative Maintenance Plan Mapping | ||
| Recurring Tasks | ||
| Work Orders & Ticketing |
What hoteliers love
Hub OS's intuitive user interface is a recurring theme in reviews, making it easy for staff to adopt and use the software effectively. This ease of us... Hub OS's intuitive user interface is a recurring theme in reviews, making it easy for staff to adopt and use the software effectively. This ease of use helps reduce training time and improves overall efficiency.
Users love the ability to customize Hub OS to fit their specific operational needs, but they also express a desire for more features and improvements... Users love the ability to customize Hub OS to fit their specific operational needs, but they also express a desire for more features and improvements in this area, such as better customization options for reports and user interfaces.
The maintenance module receives high marks for its ease of use and reliability. Users find it particularly effective for tracking and managing both pr... The maintenance module receives high marks for its ease of use and reliability. Users find it particularly effective for tracking and managing both preventive and corrective maintenance tasks, leading to quicker resolution of issues.
Where hoteliers push back
Hub OS is well-regarded for its seamless integration with property management systems like SAP and Opera, which helps streamline operations across dif... Hub OS is well-regarded for its seamless integration with property management systems like SAP and Opera, which helps streamline operations across different hotel departments. However, some users point out that integration can be slow or require frequent updates.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. hub OS Maintenance and MetaOption (Gois Pro) share many core Hotel Maintenance Software features, but each has unique capabilities. hub OS Maintenance offers 23 verified integration partners, while MetaOption (Gois Pro) offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. hub OS Maintenance leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
hub OS Maintenance: No. MetaOption (Gois Pro): No. Neither product currently offers a free tier. Most Hotel Maintenance Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. hub OS has an HT Score of 37 and MetaOption (Gois Pro) has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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