How Does Cloudbeds PMS Compare to Mews PMS?

Side-by-side ratings based on 2,324 verified hotelier reviews on HTR.

	Cloudbeds	Mews
HTScore	100	99
Likelihood to Recommend	92%	92%
Ease of Use	4.6/5	4.7/5
Customer Support	4.4/5	4.3/5
Value for Money	4.4/5	4.4/5

Starting Price	From $600/mo	From $900/mo
Verified Reviews	1,385	939

What Are the Pros and Cons of Cloudbeds PMS vs Mews PMS?

After analyzing 2,324 verified reviews, Cloudbeds users most value its ease of use and staff training, pms calendar and reservation management, reporting and analytics, while Mews users highlight ease of use and intuitive interface, customer support and onboarding, automation and workflow efficiency. Click any theme to see what reviewers say.

Cloudbeds	Mews
Pros
+ Ease of use and staff training ▾ A recurring strength is that Cloudbeds is easy for non-technical hotel staff to learn, which reduces onboarding time and helps smaller properties operate with less complexity. Reviewers often mention tutorials, videos, and a clean interface as reasons the system speeds up adoption and daily execution.	+ Ease of use and intuitive interface ▾ The most consistent positive theme is that Mews is easy for hotel teams to learn and use, with a clear, modern interface that helps new staff get productive quickly. Reviewers frequently mention that the simple layout reduces clicks, speeds up daily work, and makes training easier across front office and operational teams.
+ PMS calendar and reservation management ▾ Users most often highlight Cloudbeds' calendar as the core daily workspace for seeing availability, managing bookings, and handling check-in/check-out. They value the clear room overview, drag-and-drop edits, split bookings, and faster front-desk workflow, though some want fewer clicks and safer reservation moves.	+ Customer support and onboarding ▾ Users often praise the responsiveness and helpfulness of Mews support, account managers, and onboarding specialists, especially during implementation and change management. At the same time, this is also a recurring criticism area: some reviews mention slow ticket resolution, overly chat-based support, or onboarding that is too generic for complex hotel setups.
+ Reporting and analytics ▾ Many reviewers rely on Cloudbeds for operational and financial reporting, saying it helps them understand occupancy, revenue, and daily performance without switching systems. The main criticism is that reports can be slow to download, too Excel-like, or not flexible enough for deeper filtering, dashboards, and management analysis.	+ Automation and workflow efficiency ▾ Users most often say Mews removes repetitive admin work across reservations, payments, emails, check-in/out, and housekeeping. Hotels value the time savings because teams can focus more on guests and less on manual processing, especially during peak operations.
+ Channel manager and OTA connectivity ▾ Cloudbeds is widely valued for consolidating bookings from OTAs and syncing rates and availability in real time. Reviewers say this reduces double-bookings, saves manual updates, and supports revenue management by keeping distribution accurate across channels.	+ Integrations and open API ▾ Many reviewers see Mews as especially strong because it connects cleanly with payment tools, channel managers, RMS, POS, housekeeping apps, and custom APIs. The open ecosystem is often described as a key reason Mews reduces manual work and supports a more flexible tech stack, though a few users want broader or cheaper third-party options.
Cons
− Support responsiveness and human assistance ▾ Support is a major differentiator in the reviews, with many users praising fast chat help, good follow-up, and training support that helps new staff ramp quickly. At the same time, several reviewers criticize slow response times, chatbot friction, and a lack of phone or live-person support for urgent hotel issues.	− Billing, invoicing, and payments ▾ Billing and payment handling is one of the most frequently discussed areas, with many users praising automated payments, room charging, and payment links. However, this is also a common pain point: reviewers frequently mention refund handling, invoice corrections, split bills, reconciliations, and company billing as complicated or not intuitive enough.
− Mobile app and remote access limitations ▾ Cloudbeds' cloud access is appreciated because managers can work from anywhere, but the mobile app is a consistent weak spot. Reviewers want true on-the-go operations such as creating bookings, receiving push notifications, viewing availability, and having a more stable app experience.	− Multi-property and group management ▾ Operators with multiple hotels or group business repeatedly say Mews helps centralize operations, but many want stronger cross-property visibility, bulk changes, and more advanced group tools. Group blocks, shared reporting, and easier handling of rates, availability, and reservations across sites are common requests.
− Billing, payments, and invoice setup ▾ Hotels like that Cloudbeds can handle payments, invoices, receipts, and guest charges in one place, which simplifies reconciliation and guest billing. However, payment setup often requires support help, and several reviewers want clearer configuration, better gateway options, and more flexible billing for long-stay or local-market needs.	− Housekeeping and room status ▾ Housekeeping visibility is a strong operational use case for Mews, especially live room status, task coordination, and reducing miscommunication between front desk and cleaning teams. Some reviewers want richer housekeeping tools, clearer dashboards, and better syncing so room readiness is always accurate in real time.

Cloudbeds vs Mews: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Cloudbeds	Mews
Small (10-24 rooms) ▾	#1 694 reviews	#3 363 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its ability to centralize operations and prevent overbookings through reliable channel management. Reviewers appreciate the "clean and visually appealing" calendar, which simplifies reservation management and enhances daily workflows. Mews Mews is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its automation of routine tasks that "reduces manual workload and minimizes mistakes." This feature allows staff to focus on guest service rather than administrative duties, which is crucial for lean teams in small properties.
Mid-Size (25-74 rooms) ▾	#4 222 reviews	#1 386 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, thanks to its integrated payment system that simplifies financial control with features like chargeback protection and consolidated reporting. Users value the platform's intuitive nature, enhancing team performance and streamlining operations, which is crucial for properties aiming for efficiency. Mews Mews is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, noted for its open API that facilitates seamless integrations with various tools, enabling users to streamline operations effectively. This capability allows staff to automate repetitive tasks like check-ins and payments, freeing them to focus more on enhancing the guest experience.
Large (75-199 rooms) ▾	#4 48 reviews	#2 80 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among large hotels on HotelTechReport, credited for its comprehensive training resources that ease the onboarding process for new staff. Hoteliers appreciate how "new employees learn quickly," allowing for swift implementation across teams. Mews Mews is a top Property Management Systems pick among large hotels on HotelTechReport for its cloud-native design that enables swift integration and continuous development, allowing teams to manage operations without lengthy setup. Hoteliers report that it significantly reduces manual tasks, leading to quicker check-ins and improved guest interactions.
X-Large (200+ rooms) ▾	#15 3 reviews	#3 49 reviews
Cloudbeds No segment summary available. Mews Mews is a top Property Management Systems pick among X Large hotels on HotelTechReport, thanks to its strong focus on integrations and automation, simplifying daily operations like check-ins and billing, which "allows us to provide a better guest experience.

By Property Type

Segment	Cloudbeds	Mews
Boutique ▾	#1 562 reviews	#2 505 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among boutique hotels on HotelTechReport because it provides a clear, organized calendar that allows hotel staff to manage reservations effectively, enabling quick checks on room availability and guest assignments. The ability to "move reservations on the calendar" enhances efficiency, making daily operations smoother. Mews Mews is a top Property Management Systems pick among boutique hotels on HotelTechReport, recognized for its automation features that significantly reduce manual tasks, enabling staff to focus on providing excellent guest service. Hoteliers note that "the system has truly revolutionized the way we manage our hotel," enhancing overall efficiency and guest satisfaction.
Luxury ▾	#4 242 reviews	#5 238 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among luxury hotels on HotelTechReport, as it simplifies management with an integrated channel manager that helps avoid overbookings by synchronizing rates and availability across platforms. Hoteliers highlight how this feature significantly reduces the effort needed for manual updates, enhancing operational efficiency. Mews Mews is a top Property Management Systems pick among Luxury hotels on HotelTechReport. Hoteliers highlight its "exceptional support" and the system’s ability to automate daily operations, allowing staff to focus more on delivering personalized guest experiences.
Branded / Chain ▾	#6 126 reviews	#2 181 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among branded hotels on HotelTechReport, noted for centralizing operations to deliver "better real-time control over inventory, pricing, and reservations across all channels." This integration helps reduce manual tasks, allowing staff to focus more on guest engagement. Mews Mews is a top Property Management Systems pick among branded hotels on HotelTechReport, praised for its ability to streamline operations through a comprehensive open API that supports numerous integrations. This flexibility allows teams to automate many tasks, freeing up time to focus on delivering a better guest experience.
Extended Stay ▾	#2 100 reviews	#1 139 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, recognized for its seamless integration across over 300 online travel agencies, which simplifies managing rates and availability. This capability has notably increased direct bookings, enabling properties to focus on guest satisfaction while maximizing revenue. Mews Mews is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, shining with its online check-in feature that allows guests to complete payment and receive digital keys through their phones, reducing front-desk friction significantly.

By Region

Segment	Cloudbeds	Mews
North America ▾	#2 468 reviews	#8 110 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, especially praised for its real-time updates across OTAs which dramatically reduces the risk of overbookings. This capability allows properties to manage online visibility and reservations efficiently, enhancing operational control. Mews Mews is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, thanks to its automated check-in process that frees up staff to engage more with guests. Hoteliers appreciate how this feature enhances overall guest interactions, allowing for meaningful conversations during check-in.
Europe ▾	#7 175 reviews	#1 714 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels in Europe on HotelTechReport, noted for its automated payment collection that simplifies booking management. One hotelier highlighted how it “saves time managing properties,” helping staff focus more on guests. Mews Mews is a top Property Management Systems pick among mid-sized hotels in Europe on HotelTechReport, particularly valued for its automation capabilities that simplify daily operations like check-ins, invoicing, and guest communications. Users appreciate that Mews reduces manual work, allowing staff to focus more on guest interactions.
Asia Pacific ▾	#3 340 reviews	#10 17 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its comprehensive calendar that simplifies daily operations by consolidating reservations, guest information, and occupancy details all in one place. This visibility allows staff to efficiently manage bookings and focus more on guest service. Mews Mews is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its real-time automation in payments, which allows staff to focus more on guest interactions rather than administrative tasks. Mews transforms operational efficiency with features that enhance the guest experience and streamline workflows.
Middle East ▾	#7 12 reviews	#30 8 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, valued for its ability to connect with over 300 OTAs, enabling hoteliers to manage flexible pricing strategies and effectively reach diverse market segments. Mews Mews is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its ability to integrate with various tools, providing vital insights and simplifying daily operations. Hoteliers appreciate that it "simplifies our daily work," enabling them to better manage tasks across multiple areas.

The Decision
Choosing between Cloudbeds PMS by Cloudbeds and Mews PMS by Mews hinges on your hotel’s specific needs, operational complexity, and growth ambitions. Both systems aim to streamline hotel management, but they diverge significantly in features, user experience, and market presence. Cloudbeds offers a highly integrated platform with extensive reviews and recent feedback, making it the more reliable choice for most hoteliers evaluating current solutions.
Are you seeking a platform with the most recent reviews and broader adoption? Or do you prefer a system with more integrations and customization options? This comparison will help clarify which property management system aligns best with your goals.

Is Cloudbeds or Mews Better for Hotels?

Cloudbeds and Mews are both cloud-based property management systems designed to simplify hotel operations, but they target slightly different hotel profiles. Cloudbeds emphasizes a unified ecosystem combining PMS, booking engine, channel manager, and revenue tools, boasting over 1,000 integrations. Mews, on the other hand, offers a flexible operating system with a focus on automation, extensive third-party integrations, and a modern user interface.

Cloudbeds holds a slight edge due to its higher review count (1,071 reviews versus Mews' 758) and more recent review activity (81 reviews in the last six months). The platform’s comprehensive features and dedicated support make it a solid choice for hotels looking for a reliable, all-in-one solution. Mews excels in automation, customization, and integration flexibility, making it appealing for tech-savvy properties eager to tailor their system.

Do you prioritize proven reliability and recent user feedback, or are you seeking advanced customization and integration options? The choice depends on your hotel’s operational needs and growth plans.

Cloudbeds vs Mews: Which Should Your Hotel Choose?

If your hotel needs a straightforward, all-in-one platform that minimizes manual tasks and improves operational efficiency, Cloudbeds is the better fit. Its extensive ecosystem, ease of use, and proven support are ideal for boutique hotels, hostels, and small chains aiming for a reliable, scalable system.

If your hotel requires a highly customizable solution with extensive third-party integrations, dynamic automation, and multi-property management, Mews is preferable. Its open API and marketplace support complex setups, making it suitable for ambitious hotels and groups that want flexibility and future-proofing.

For properties prioritizing recent, positive user experiences, Cloudbeds’ larger review base and recent feedback make it the stronger choice. However, if you seek a system with advanced features for automation and customization, Mews’s innovation-driven platform may better serve your needs.

Is Cloudbeds or Mews Easier to Use?

Cloudbeds has a user-friendly interface rated at 4.61/5, praised for its straightforward navigation and intuitive reservation workflows. Its onboarding process averages 4.45/5, with many users commenting on quick setup times and responsive customer support.

Mews surpasses in ease of use with a rating of 4.7/5, lauded for its modern, clean design and effortless onboarding experience. Users mention that staff adoption is rapid, even for those with limited tech experience, and the mobile app is highly rated.

Edge: Mews.

Which Has Better Features: Cloudbeds or Mews?

Cloudbeds offers 55 shared features plus 9 exclusive ones, including PMS connectivity, analytics dashboards, inventory management, 2-way real-time integrations, multilingual support, and a spa & wellness module. These features cater to properties seeking an all-in-one platform with extensive operational tools.

Mews provides four unique features—guest CRM, guest profiles, multi-currency support, and flexible automation—that complement its core functionalities. Its strength lies in automation, third-party marketplace, and open API, enabling highly tailored setups.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or Mews?

Cloudbeds boasts an overall support rating of 4.41/5, with many recent reviews highlighting quick, empathetic responses and proactive onboarding. Customers mention that Cloudbeds support staff are attentive, often going the extra mile for complex issues.

Mews’s support rating is slightly lower at 4.27/5, though users appreciate its responsiveness, especially during critical bugs or technical hiccups. Some reviews note occasional delays but acknowledge swift resolutions when issues arise.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds or Mews?

Cloudbeds offers 190 verified partners, including key integrations like Booking.com, Expedia, and PayPal, with notable exclusive partnerships. Its extensive marketplace supports a broad array of third-party applications.

Mews leads with 336 verified partners, including unique integrations like Criton, Sage, and Orange Hotel Marketing. Its open API and marketplace offer unmatched flexibility, especially for properties wanting bespoke setups.

Edge: Mews.

Which Do Hoteliers Rate Higher: Cloudbeds or Mews?

Cloudbeds receives a hotelier rating of 4.63/5, with recent reviews praising its ease of use, integration, and support. Its larger review base lends confidence, especially among boutique properties and hostels.

Mews’s rating stands at 4.62/5, with high marks for modern design, automation, and adaptability. It’s especially favored by independent hotels and groups seeking advanced customization.

In recent reviews, Cloudbeds’s larger volume and positive feedback give it a slight advantage.

Edge: Cloudbeds.

How Much Do Cloudbeds and Mews Cost?

Cloudbeds’s pricing starts at $600/month, with no mention of trial or implementation fees, making it transparent and predictable for small to mid-sized properties. Mews’s base price is $900/month, also without trial or setup costs, positioning itself as a slightly premium option.

Both platforms use a subscription model based on property count, with Cloudbeds offering a lower entry point for budget-conscious hotels.

What Type of Hotel Should Use Cloudbeds?

Hotels that want a trusted, all-in-one management platform with extensive integrations.
Properties seeking a straightforward, reliable system with proven support.
Boutique hotels, hostels, and small chains aiming to streamline operations without complex customization.
Hotels prioritizing recent positive reviews and quick onboarding.
Teams that prefer a platform with a strong support system and ease of use.

Not ideal if you need highly customizable workflows or multi-property management at scale—Mews might serve you better.

What Type of Hotel Should Use Mews?

Hotels and groups that want a flexible, API-driven platform for bespoke integrations.
Properties focused on automation, real-time data, and dynamic revenue management.
Multi-property operators needing centralized control and advanced automation tools.
Tech-savvy teams looking to tailor their tech ecosystem.
Hotels that value a modern interface and frequent updates driven by innovation.

Not ideal if you prefer a more straightforward, all-in-one ecosystem without extensive customization—Cloudbeds is likely more suitable.

Mews vs Cloudbeds: The Bottom Line for Hotels

Cloudbeds offers a comprehensive, easy-to-use platform with a large user base and recent positive feedback, making it ideal for most small to mid-sized hotels. It excels in integration, support, and overall reliability, especially for boutique properties and hostels seeking simplicity.

Mews provides a highly flexible, automation-rich system with a vast marketplace and open API, suited for hotels and groups with complex needs and a tech-forward mindset. Its ability to customize workflows and connect with numerous third-party tools makes it a top choice for scalability and innovation.

For properties prioritizing recent reviews, ease of support, and proven stability, Cloudbeds is the recommended option. If your hotel values adaptability, automation, and a future-proof tech stack, Mews remains the better pick.

How Much Do Cloudbeds PMS and Mews PMS Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Cloudbeds	Mews
Starting Price	From $600/mo	From $900/mo

Feature Comparison: Cloudbeds PMS vs Mews PMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Cloudbeds	Mews
▾ Accounting & Finance	100%	100%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	100%	100%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	100%	100%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	92%	92%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	100%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	100%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	100%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	100%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	100%	100%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	100%	100%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	100%	100%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	100%
EPoS
▾ Spa	100%	0%
Spa & Wellness Module

Real-World Results: Cloudbeds vs Mews by Business Goal

We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Himmapana Villas Mid-Size

+ Growth in direct bookings: the combination of a strong social media presence and an effective online booking and payment system has led to a significant increase in direct bookings.

+ Operational efficiency: the adoption of a simple yet effective hotel management system has streamlined day-to-day operations, efficiently handling over 2,000 bookings annually, including special guest requests.

+ Remote management flexibility: the use of a cloud-based platform allows for the convenient remote management of the property, enabling operations to be handled effectively both on-site and during travel.

"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."

Thomas K. Petersen

Managing Partner

Episode Tbilisi Small

+ Zero connection fee costs

+ 11.9% booking engine conversion rate (average for independent hotels is 3.3%)

+ 9% higher ADR for direct bookings compared to OTAs

"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."

Nikoloz Cherkezishvili

Co-Founder & CEO, Episode Hotels

Increase Operational Efficiency

Flor Parks Small

+ 17% increase in online reviews

+ 11% of monthly bookings from Google Free Listings

+ Fully integrated booking engine & channel manager

"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."

VM

Victor Menor

Operations Manager

Aplend Apartments Mid-Size

+ Five properties went live in the space of two weeks

+ One week from welcome call to go live date for several resorts

+ 80% faster to train new staff, cutting time from five working days to just one

"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."

Matej Matejka

Owner, Aplend Group

Improve Guest Experience

The Pad Silverthorne Small

+ 60% direct bookings in year one

+ 95% guest rating with 1000+ reviews

+ High OTA click-through rates, with lower cancellation rates

"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."

Kevin Bowen

Director of Operations

Leven Manchester Small

+ 33% of guests use online check-in

+ 9% higher ADR for guests who use online check-in

+ Up to an hour saved per day for the front desk team

"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."

Kris Doyle

General Manager, Leven Manchester

Cloudbeds vs Mews: The Bottom Line

Cloudbeds

4.6/5 from 1,385 reviews

What hoteliers love

Ease of use and staff training 88% positive

A recurring strength is that Cloudbeds is easy for non-technical hotel staff to learn, which reduces onboarding time and helps smaller properties oper... A recurring strength is that Cloudbeds is easy for non-technical hotel staff to learn, which reduces onboarding time and helps smaller properties operate with less complexity. Reviewers often mention tutorials, videos, and a clean interface as reasons the system speeds up adoption and daily execution.

PMS calendar and reservation management 76% positive

Users most often highlight Cloudbeds' calendar as the core daily workspace for seeing availability, managing bookings, and handling check-in/check-out... Users most often highlight Cloudbeds' calendar as the core daily workspace for seeing availability, managing bookings, and handling check-in/check-out. They value the clear room overview, drag-and-drop edits, split bookings, and faster front-desk workflow, though some want fewer clicks and safer reservation moves.

Support responsiveness and human assistance 60% positive

Support is a major differentiator in the reviews, with many users praising fast chat help, good follow-up, and training support that helps new staff r... Support is a major differentiator in the reviews, with many users praising fast chat help, good follow-up, and training support that helps new staff ramp quickly. At the same time, several reviewers criticize slow response times, chatbot friction, and a lack of phone or live-person support for urgent hotel issues.

Where hoteliers push back

Support responsiveness and human assistance 40% negative

Support is a major differentiator in the reviews, with many users praising fast chat help, good follow-up, and training support that helps new staff r... Support is a major differentiator in the reviews, with many users praising fast chat help, good follow-up, and training support that helps new staff ramp quickly. At the same time, several reviewers criticize slow response times, chatbot friction, and a lack of phone or live-person support for urgent hotel issues.

Mobile app and remote access limitations 78% negative

Cloudbeds' cloud access is appreciated because managers can work from anywhere, but the mobile app is a consistent weak spot. Reviewers want true on-t... Cloudbeds' cloud access is appreciated because managers can work from anywhere, but the mobile app is a consistent weak spot. Reviewers want true on-the-go operations such as creating bookings, receiving push notifications, viewing availability, and having a more stable app experience.

Ranks higher for

Small (10-24 rooms) #1 vs #3

X-Small (< 10 rooms) #2 vs #12

Casinos #4 vs #7

Motels #3 vs #15

Unique capabilities

PMS connectivity Analytics dashboard Inventory Management 2-way real time integrations Multi-lingual

4.6/5 ease of use 4.4/5 support 205 integrations

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Mews

4.6/5 from 939 reviews

What hoteliers love

Ease of use and intuitive interface 83% positive

The most consistent positive theme is that Mews is easy for hotel teams to learn and use, with a clear, modern interface that helps new staff get prod... The most consistent positive theme is that Mews is easy for hotel teams to learn and use, with a clear, modern interface that helps new staff get productive quickly. Reviewers frequently mention that the simple layout reduces clicks, speeds up daily work, and makes training easier across front office and operational teams.

Customer support and onboarding 70% positive

Users often praise the responsiveness and helpfulness of Mews support, account managers, and onboarding specialists, especially during implementation... Users often praise the responsiveness and helpfulness of Mews support, account managers, and onboarding specialists, especially during implementation and change management. At the same time, this is also a recurring criticism area: some reviews mention slow ticket resolution, overly chat-based support, or onboarding that is too generic for complex hotel setups.

Automation and workflow efficiency 82% positive

Users most often say Mews removes repetitive admin work across reservations, payments, emails, check-in/out, and housekeeping. Hotels value the time s... Users most often say Mews removes repetitive admin work across reservations, payments, emails, check-in/out, and housekeeping. Hotels value the time savings because teams can focus more on guests and less on manual processing, especially during peak operations.

Where hoteliers push back

Billing, invoicing, and payments 54% negative

Billing and payment handling is one of the most frequently discussed areas, with many users praising automated payments, room charging, and payment li... Billing and payment handling is one of the most frequently discussed areas, with many users praising automated payments, room charging, and payment links. However, this is also a common pain point: reviewers frequently mention refund handling, invoice corrections, split bills, reconciliations, and company billing as complicated or not intuitive enough.

Reporting and analytics 62% negative

Reporting is widely valued for giving managers visibility into occupancy, revenue, and operational trends, but many users want more customization, bet... Reporting is widely valued for giving managers visibility into occupancy, revenue, and operational trends, but many users want more customization, better filtering, and more reliable consistency between reports. Several reviewers specifically call out BI, analytics dashboards, and export options as areas where Mews can better support data-driven decisions.

Ranks higher for

Large (75-199 rooms) #2 vs #4

Mid-Size (25-74 rooms) #1 vs #4

X-Large (200+ rooms) #3 vs #15

Branded / Chain #2 vs #6

Unique capabilities

Multi-lingual Multi-currency Guest CRM Guest profiles

4.7/5 ease of use 4.3/5 support 352 integrations

Visit Website

Frequently Asked Questions About Cloudbeds PMS vs Mews PMS

Can Cloudbeds PMS replace Mews PMS?

It depends on your requirements. Cloudbeds PMS and Mews PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 205 verified integration partners, while Mews PMS offers 352. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Cloudbeds PMS or Mews PMS offer a free plan?

Cloudbeds PMS: No. Mews PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Cloudbeds PMS and Mews PMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Mews has 99. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

Cloudbeds PMS vs. Mews PMS:
Which Is Right for You?

How Does Cloudbeds PMS Compare to Mews PMS?

What Are the Pros and Cons of Cloudbeds PMS vs Mews PMS?

Cloudbeds vs Mews: Rankings by Hotel Segment

Is Cloudbeds or Mews Better for Hotels?

Cloudbeds vs Mews: Which Should Your Hotel Choose?

Is Cloudbeds or Mews Easier to Use?

Which Has Better Features: Cloudbeds or Mews?

Which Has Better Customer Support: Cloudbeds or Mews?

Which Has More Integrations: Cloudbeds or Mews?

Which Do Hoteliers Rate Higher: Cloudbeds or Mews?

How Much Do Cloudbeds and Mews Cost?

What Type of Hotel Should Use Cloudbeds?

What Type of Hotel Should Use Mews?

Mews vs Cloudbeds: The Bottom Line for Hotels

How Much Do Cloudbeds PMS and Mews PMS Cost?

Feature Comparison: Cloudbeds PMS vs Mews PMS

Real-World Results: Cloudbeds vs Mews by Business Goal

Cloudbeds vs Mews: The Bottom Line

Frequently Asked Questions About Cloudbeds PMS vs Mews PMS

Can Cloudbeds PMS replace Mews PMS?

Which is better for small or independent hotels?

Do Cloudbeds PMS or Mews PMS offer a free plan?

How Does HTR Evaluate and Rank Cloudbeds PMS and Mews PMS?

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Cloudbeds PMS vs. Mews PMS: Which Is Right for You?

How Does Cloudbeds PMS Compare to Mews PMS?

What Are the Pros and Cons of Cloudbeds PMS vs Mews PMS?

Cloudbeds vs Mews: Rankings by Hotel Segment

Is Cloudbeds or Mews Better for Hotels?

Cloudbeds vs Mews: Which Should Your Hotel Choose?

Is Cloudbeds or Mews Easier to Use?

Which Has Better Features: Cloudbeds or Mews?

Which Has Better Customer Support: Cloudbeds or Mews?

Which Has More Integrations: Cloudbeds or Mews?

Which Do Hoteliers Rate Higher: Cloudbeds or Mews?

How Much Do Cloudbeds and Mews Cost?

What Type of Hotel Should Use Cloudbeds?

What Type of Hotel Should Use Mews?

Mews vs Cloudbeds: The Bottom Line for Hotels

How Much Do Cloudbeds PMS and Mews PMS Cost?

Feature Comparison: Cloudbeds PMS vs Mews PMS

Real-World Results: Cloudbeds vs Mews by Business Goal

Cloudbeds vs Mews: The Bottom Line

Frequently Asked Questions About Cloudbeds PMS vs Mews PMS

Can Cloudbeds PMS replace Mews PMS?

Which is better for small or independent hotels?

Do Cloudbeds PMS or Mews PMS offer a free plan?

How Does HTR Evaluate and Rank Cloudbeds PMS and Mews PMS?

What Other Property Management Systems Comparisons Are Hoteliers Reading?

Get Your Free AI Analyst Report

Let´s lookup your hotel information

Cloudbeds PMS vs. Mews PMS:
Which Is Right for You?