Cloudbeds PMS vs. Mews PMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS by Cloudbeds and Mews PMS by Mews hinges on your hotel’s specific needs, operational complexity, and growth ambitions. Both systems aim to streamline hotel management, but they diverge significantly in features, user experience, and market presence. Cloudbeds offers a highly integrated platform with extensive reviews and recent feedback, making it the more reliable choice for most hoteliers evaluating current solutions.

Are you seeking a platform with the most recent reviews and broader adoption? Or do you prefer a system with more integrations and customization options? This comparison will help clarify which property management system aligns best with your goals.

Is Cloudbeds or Mews Better for Hotels?

Cloudbeds and Mews are both cloud-based property management systems designed to simplify hotel operations, but they target slightly different hotel profiles. Cloudbeds emphasizes a unified ecosystem combining PMS, booking engine, channel manager, and revenue tools, boasting over 1,000 integrations. Mews, on the other hand, offers a flexible operating system with a focus on automation, extensive third-party integrations, and a modern user interface.

Cloudbeds holds a slight edge due to its higher review count (1,071 reviews versus Mews' 758) and more recent review activity (81 reviews in the last six months). The platform’s comprehensive features and dedicated support make it a solid choice for hotels looking for a reliable, all-in-one solution. Mews excels in automation, customization, and integration flexibility, making it appealing for tech-savvy properties eager to tailor their system.

Do you prioritize proven reliability and recent user feedback, or are you seeking advanced customization and integration options? The choice depends on your hotel’s operational needs and growth plans.

Cloudbeds vs Mews: Which Should Your Hotel Choose?

If your hotel needs a straightforward, all-in-one platform that minimizes manual tasks and improves operational efficiency, Cloudbeds is the better fit. Its extensive ecosystem, ease of use, and proven support are ideal for boutique hotels, hostels, and small chains aiming for a reliable, scalable system.

If your hotel requires a highly customizable solution with extensive third-party integrations, dynamic automation, and multi-property management, Mews is preferable. Its open API and marketplace support complex setups, making it suitable for ambitious hotels and groups that want flexibility and future-proofing.

For properties prioritizing recent, positive user experiences, Cloudbeds’ larger review base and recent feedback make it the stronger choice. However, if you seek a system with advanced features for automation and customization, Mews’s innovation-driven platform may better serve your needs.

Is Cloudbeds or Mews Easier to Use?

Cloudbeds has a user-friendly interface rated at 4.61/5, praised for its straightforward navigation and intuitive reservation workflows. Its onboarding process averages 4.45/5, with many users commenting on quick setup times and responsive customer support.

Mews surpasses in ease of use with a rating of 4.7/5, lauded for its modern, clean design and effortless onboarding experience. Users mention that staff adoption is rapid, even for those with limited tech experience, and the mobile app is highly rated.

Edge: Mews.

Which Has Better Features: Cloudbeds or Mews?

Cloudbeds offers 55 shared features plus 9 exclusive ones, including PMS connectivity, analytics dashboards, inventory management, 2-way real-time integrations, multilingual support, and a spa & wellness module. These features cater to properties seeking an all-in-one platform with extensive operational tools.

Mews provides four unique features—guest CRM, guest profiles, multi-currency support, and flexible automation—that complement its core functionalities. Its strength lies in automation, third-party marketplace, and open API, enabling highly tailored setups.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or Mews?

Cloudbeds boasts an overall support rating of 4.41/5, with many recent reviews highlighting quick, empathetic responses and proactive onboarding. Customers mention that Cloudbeds support staff are attentive, often going the extra mile for complex issues.

Mews’s support rating is slightly lower at 4.27/5, though users appreciate its responsiveness, especially during critical bugs or technical hiccups. Some reviews note occasional delays but acknowledge swift resolutions when issues arise.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds or Mews?

Cloudbeds offers 190 verified partners, including key integrations like Booking.com, Expedia, and PayPal, with notable exclusive partnerships. Its extensive marketplace supports a broad array of third-party applications.

Mews leads with 336 verified partners, including unique integrations like Criton, Sage, and Orange Hotel Marketing. Its open API and marketplace offer unmatched flexibility, especially for properties wanting bespoke setups.

Edge: Mews.

Which Do Hoteliers Rate Higher: Cloudbeds or Mews?

Cloudbeds receives a hotelier rating of 4.63/5, with recent reviews praising its ease of use, integration, and support. Its larger review base lends confidence, especially among boutique properties and hostels.

Mews’s rating stands at 4.62/5, with high marks for modern design, automation, and adaptability. It’s especially favored by independent hotels and groups seeking advanced customization.

In recent reviews, Cloudbeds’s larger volume and positive feedback give it a slight advantage.

Edge: Cloudbeds.

How Much Do Cloudbeds and Mews Cost?

Cloudbeds’s pricing starts at $600/month, with no mention of trial or implementation fees, making it transparent and predictable for small to mid-sized properties. Mews’s base price is $900/month, also without trial or setup costs, positioning itself as a slightly premium option.

Both platforms use a subscription model based on property count, with Cloudbeds offering a lower entry point for budget-conscious hotels.

What Type of Hotel Should Use Cloudbeds?

• Hotels that want a trusted, all-in-one management platform with extensive integrations.
• Properties seeking a straightforward, reliable system with proven support.
• Boutique hotels, hostels, and small chains aiming to streamline operations without complex customization.
• Hotels prioritizing recent positive reviews and quick onboarding.
• Teams that prefer a platform with a strong support system and ease of use.

Not ideal if you need highly customizable workflows or multi-property management at scale—Mews might serve you better.

What Type of Hotel Should Use Mews?

• Hotels and groups that want a flexible, API-driven platform for bespoke integrations.
• Properties focused on automation, real-time data, and dynamic revenue management.
• Multi-property operators needing centralized control and advanced automation tools.
• Tech-savvy teams looking to tailor their tech ecosystem.
• Hotels that value a modern interface and frequent updates driven by innovation.

Not ideal if you prefer a more straightforward, all-in-one ecosystem without extensive customization—Cloudbeds is likely more suitable.

Mews vs Cloudbeds: The Bottom Line for Hotels

Cloudbeds offers a comprehensive, easy-to-use platform with a large user base and recent positive feedback, making it ideal for most small to mid-sized hotels. It excels in integration, support, and overall reliability, especially for boutique properties and hostels seeking simplicity.

Mews provides a highly flexible, automation-rich system with a vast marketplace and open API, suited for hotels and groups with complex needs and a tech-forward mindset. Its ability to customize workflows and connect with numerous third-party tools makes it a top choice for scalability and innovation.

For properties prioritizing recent reviews, ease of support, and proven stability, Cloudbeds is the recommended option. If your hotel values adaptability, automation, and a future-proof tech stack, Mews remains the better pick.