The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,242 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in ease of use and customer support — especially for independent properties (4.6/5) , with exclusive features like Revenue management module and Payment processing.
MIWA Lock Co. shines .
Side-by-side ratings based on 1,242 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | Contact sales |
| Verified Reviews | 1,242 | 0 |
After analyzing 1,242 verified reviews, Cloudbeds users most value its user-friendly interface, implementation and support, all-in-one ecosystem, while MIWA Lock Co. users highlight . Click any theme to see what reviewers say.
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User-Friendly Interface
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Implementation and Support
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All-in-One Ecosystem
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Channel Management
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Reservation Management
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Report Customization
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System Speed
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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MIWA Lock Co. |
|---|---|---|
| Small (10-24 rooms) ▾ | #1 592 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | — |
| Large (75-199 rooms) ▾ | #5 42 reviews | — |
| X-Large (200+ rooms) | #13 4 reviews | — |
By Property Type
| Segment |
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MIWA Lock Co. |
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| Boutique ▾ | #2 473 reviews | — |
| Luxury ▾ | #4 228 reviews | — |
| Branded / Chain ▾ | #6 116 reviews | — |
| Extended Stay ▾ | #2 93 reviews | — |
By Region
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MIWA Lock Co. |
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| North America ▾ | #2 435 reviews | — |
| Europe ▾ | #7 163 reviews | — |
| Asia Pacific ▾ | #3 226 reviews | — |
| Middle East ▾ | #7 11 reviews | — |
Choosing between Cloudbeds PMS and MIWA Lock Co. hinges on your property’s operational needs. While Cloudbeds offers a full-stack property management platform, MIWA Lock Co. specializes in high-quality electronic locking solutions. Both solve different problems—Cloudbeds streamlines hotel operations, while MIWA Lock Co. enhances access control—but which aligns better with your goals?
Cloudbeds is a comprehensive management system with extensive features, whereas MIWA Lock Co. provides lock hardware and access solutions. Would your hotel benefit more from an integrated PMS or from upgrading your physical access controls?
Cloudbeds is a property management platform trusted by over 1,000 hotels, with a 4.63/5 overall rating based on recent reviews and 81 ratings from the last six months. It simplifies reservations, guest communication, revenue management, and distribution, reducing manual work and increasing efficiency.
MIWA Lock Co. ranks with a 0/5 overall score and no reviews—indicating it’s a niche hardware provider with no publicly available customer feedback or recent data. It solves a different problem: secure, electronic access to rooms, not operational management.
Given the focus on overall hotel management, Cloudbeds’ comprehensive ecosystem makes it the clear choice for most properties. But if your primary concern is upgrading your lock system, MIWA Lock Co. is the specialist.
If your hotel needs an all-in-one property management solution that covers reservations, distribution, guest engagement, and revenue, go with Cloudbeds. Its 1071 reviews and recent positive feedback demonstrate its reliability and user satisfaction.
If your primary need is a reliable, high-quality electronic locking system to improve guest security and access, MIWA Lock Co. is the right fit. Its hardware-focused approach offers durability and security, but lacks the management features of Cloudbeds.
For hotels seeking operational efficiency and growth, Cloudbeds is the obvious pick. Meanwhile, properties prioritizing physical security upgrades should consider MIWA Lock Co. independently.
Cloudbeds boasts a 4.61/5 ease-of-use rating based on recent reviews, with users praising its intuitive dashboard, straightforward onboarding, and mobile accessibility. Staff consistently report that Cloudbeds reduces training time and simplifies daily operations.
MIWA Lock Co., however, has no available user ratings or reviews, making it impossible to assess ease of use. As a hardware provider, its implementation involves physical installation, which may be more complex than software onboarding.
Edge: Cloudbeds. Its proven, high-rated user experience makes daily management easier for your team.
Cloudbeds offers 64 unique features, including a channel manager, centralized user management, analytics dashboards, revenue management, online check-in, guest messaging, and more. It also integrates with over 190 verified partners, supporting a wide range of operational needs.
MIWA Lock Co. does not list features or integrations, focusing solely on hardware and lock solutions. It lacks the digital management and automation tools that Cloudbeds provides.
For a hotel seeking a complete management system, Cloudbeds’ broad feature set is a decisive advantage. If physical access control is your focus, MIWA Lock Co.’s hardware might be sufficient, but it will not automate or streamline other operations.
Edge: Cloudbeds. Its extensive feature set and integrations make it a more versatile tool for your hotel.
Cloudbeds’ support team has a 4.41/5 rating, with recent reviews praising its responsiveness, helpfulness, and proactive communication. Users note that support often resolves issues swiftly, especially during onboarding and troubleshooting.
MIWA Lock Co. has no publicly available support ratings or recent customer feedback, making it difficult to evaluate support quality. As a hardware supplier, support is likely more focused on installation and technical issues rather than ongoing customer service.
Edge: Cloudbeds. Its well-rated, responsive support team adds confidence during onboarding and daily use.
Cloudbeds offers integrations with 190 verified partners, including popular OTAs, payment providers, and revenue tools. Its API allows for extensive customization and automation, connecting seamlessly to other hotel systems.
MIWA Lock Co. does not list integrations or API capabilities, concentrating exclusively on hardware solutions. Its focus is on physical security rather than digital ecosystem connectivity.
For hotels looking to unify operations through integrations, Cloudbeds’ extensive partner network is unmatched. MIWA Lock Co. serves a different purpose, primarily physical access.
Edge: Cloudbeds. Its broad range of integrations supports a connected property management environment.
Cloudbeds’ recent reviews show a 4.63/5 rating, with an overall likelihood to recommend of 91%. Hoteliers of all sizes praise its ease of use, support, and value, especially those focused on revenue growth and operational efficiency.
MIWA Lock Co. has no available ratings or reviews, making it impossible to determine user satisfaction or hotel segment preferences.
Given the volume and recency of Cloudbeds’ reviews, it clearly maintains higher hotel-rated satisfaction. If user experience matters, Cloudbeds is the preferred choice.
Cloudbeds charges a base price of $600 per month, with no free tier or trial, reflecting its enterprise-level features. Pricing is transparent but may be a barrier for small properties with tight budgets.
MIWA Lock Co. does not publish pricing information, as it primarily offers hardware solutions. Costs depend on lock models and installation, which vary widely.
For most hotels, Cloudbeds’ predictable subscription fee offers clarity, while MIWA Lock Co.’s costs are variable and hardware-dependent.
Not ideal if:
Cloudbeds suits hotels seeking operational control, growth, and guest engagement.
Not ideal if:
MIWA Lock Co. is best for properties wanting reliable access hardware, independent of other management systems.
Cloudbeds is a comprehensive property management system trusted worldwide, with extensive features, integrations, and recent positive reviews. Its focus is on streamlining operations, increasing revenue, and enhancing guest experiences through digital tools.
MIWA Lock Co. provides high-quality electronic locks essential for guest security and access control but lacks management or operational features. It’s a hardware solution, not a management platform.
If your goal is a unified, scalable management environment, choose Cloudbeds; it’s built for operational growth. If you need to upgrade physical security and access points, MIWA Lock Co. offers a professional hardware choice, though it won’t address other operational concerns.
In summary: For most hotels seeking an all-in-one property management solution, Cloudbeds’ extensive, review-backed platform makes it the clear winner. MIWA Lock Co. remains a solid choice if physical security upgrades are your priority, but it doesn’t replace or complement a management system.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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MIWA Lock Co. | |
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| Starting Price | From $600/mo | — |
According to HTR's product database, Cloudbeds PMS and MIWA Lock Co. share 0 features. Here are the key differences — features one has that the other lacks.
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MIWA Lock Co. |
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Centralized user & role management | ||
| Channel Manager | ||
| Inventory Management | ||
| PMS connectivity |
Showing top differences. 52 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
No published case study for this goal yet.
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Cloudbeds PMS and MIWA Lock Co. share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 189 verified integration partners, while MIWA Lock Co. offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Cloudbeds PMS: No. MIWA Lock Co.: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and MIWA Lock Co. has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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