EXTouch Room-package Counter vs. MyPOS:
Which Is Right for You?

The Decision

Choosing between EXTouch Room-package Counter by Extouch International Co., Limited and MyPOS by IT GmbH hinges on your hotel’s core operational needs. Both products aim to simplify payment and service management but differ vastly in scope, focus, and user experience. While EXTouch specializes in package and service verification for hotels, MyPOS is a general payment processing platform. Which aligns better with your hotel's priorities?

Your decision should consider the specific problems each product solves, their feature sets, and the overall user feedback. Are you seeking a specialized hotel package management system or a versatile payment solution? Let’s examine both.

Is EXTouch or MyPOS Better for Hotels?

EXTouch excels in managing hotel-specific packages, such as breakfast or spa services, enabling seamless verification via card swipe or QR code. It’s designed to integrate with hotel operations, making it ideal if your hotel offers bundled services tied to guest rooms. Conversely, MyPOS focuses solely on payment processing, supporting multiple payment methods, including contactless and online transactions, which are crucial for retail or online businesses.

While EXTouch’s strength is operational customization, MyPOS’s core is flexible, real-time payment handling. If your hotel needs to track guest packages efficiently, EXTouch is tailored for that. If your priority is smooth, diverse payment acceptance across multiple channels, MyPOS is the better fit. Do your hotel’s main challenge involve service verification or payment processing?

EXTouch vs MyPOS: Which Should Your Hotel Choose?

If your hotel requires a comprehensive package management system that tracks guest services like room inclusions, spa treatments, or dining, go with EXTouch. Its ability to integrate hardware like card readers and POS terminals makes it ideal for operations that rely on verification and redemption of bundled services. On the other hand, if your hotel needs a flexible, scalable payment platform to accept various payment types both online and in-person, MyPOS is best, especially since it supports mobile POS devices and online gateways.

For hotels with complex guest service packages, EXTouch offers tailored features and real-time synchronization that streamline operations. If your hotel prioritizes diverse payment options and instant fund access, MyPOS’s payment-centric approach is more advantageous. Which problem is more pressing: service management or payment acceptance?

Is EXTouch or MyPOS Easier to Use?

EXTouch scores a 4.63/5 for ease of use, with users citing its intuitive interface and straightforward installation process. Its onboarding process is rated at 4.5/5, and reviews mention that staff can adapt quickly after brief training. Its user interface, however, sometimes experiences minor responsiveness issues, especially on mobile devices, but these are not major hurdles.

MyPOS’s usability details are not documented, but as a general payment platform, it typically offers user-friendly interfaces designed for quick adoption. Nevertheless, with no recent reviews or detailed ratings available, it’s hard to compare directly. Given the detailed positive feedback for EXTouch, edge: EXTouch.

Which Has Better Features: EXTouch or MyPOS?

EXTouch offers four unique features not available in MyPOS: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These features facilitate detailed tracking of package redemption, sales, and guest behavior, which are critical for hotel operations. MyPOS, being a payment processor, does not offer these integrated hotel management features.

While MyPOS provides essential payment functionalities, EXTouch’s feature set is explicitly tailored to hotel package management, offering operational insights and automation. For hotel-specific workflows, EXTouch clearly leads. Which features matter most to your hotel’s success: operational reporting or payment handling?

Which Has Better Customer Support: EXTouch or MyPOS?

EXTouch has a customer support rating of 4.59/5 and a high likelihood (97%) to recommend based on 32 recent reviews. Users praise its stability, responsiveness, and the support team’s knowledge, although some mention a learning curve. Support appears dedicated, with consistent positive feedback on onboarding and assistance.

MyPOS’s support data is unavailable, making it difficult to evaluate. Given the positive, recent reviews for EXTouch, edge: EXTouch.

Which Has More Integrations: EXTouch or MyPOS?

Neither EXTouch nor MyPOS currently lists verified integration partners, indicating limited or no existing integrations. EXTouch’s hardware components like card readers and POS terminals are built-in, but software integrations with other hotel systems are not specified. MyPOS’s focus is on payment processing, which typically integrates with e-commerce platforms and POS systems, but no verified partners are listed here.

Total integrations are effectively equal, making this a non-differentiator. Edge: None, based on current data.

Which Do Hoteliers Rate Higher: EXTouch or MyPOS?

With 32 recent reviews, EXTouch has a strong reputation, especially among luxury and branded hotels. Its NPS score of 9.69/10 and 97% likelihood to recommend reflect high satisfaction, particularly for hotels that need detailed package management. Since reviews are recent and ratings are high, EXTouch’s user satisfaction is evident.

MyPOS lacks detailed review data, meaning we cannot gauge user satisfaction for hotel-specific use. Based on available information, edge: EXTouch.

How Much Do EXTouch and MyPOS Cost?

EXTouch’s package costs a flat $300, with no ongoing fees or trials. It is a straightforward, predictable investment for hotels seeking package management solutions. No pricing data is available for MyPOS, but as a payment platform, it likely follows a transaction-based or subscription model, common in payment processors.

Given the fixed price and clear offering, EXTouch provides transparency. Without specific pricing for MyPOS, it’s challenging to compare directly. But for hotel-specific solutions, cost transparency favors: EXTouch.

What Type of Hotel Should Use EXTouch?

• Hotels that manage multiple guest services bundled into packages, such as spa, dining, or activities.
• Teams seeking to streamline verification and redemption of service inclusions.
• Hotels needing real-time data synchronization across departments.
• Hotels that value automated, detailed reporting for operational insights.

Not ideal if your hotel primarily needs a payment processor without service management features.

What Type of Hotel Should Use MyPOS?

• Hotels or property types that focus on efficient, diverse payment acceptance.
• Teams that want instant access to funds from online or in-person transactions.
• Hotels with minimal or no need for package or service verification.
• Businesses requiring a reliable, simple payment solution integrated with online and offline channels.

Not ideal if your hotel requires detailed service tracking or package management.

The Bottom Line for Hotels: Which Product Is the Clear Winner?

EXTouch’s core strength is its hotel-specific package management, combining software, hardware, and verification tools. It’s best suited for hotels that need to track and verify guest services tied to packages and want operational automation. Its recent reviews, high ratings, and feature set confirm its reliability for hospitality operations.

MyPOS, on the other hand, is a general-purpose payment platform, ideal if your hotel’s primary goal is flexible, fast, and diverse payment acceptance. It's more suitable for properties that don’t require detailed package tracking but need seamless, multi-channel transactions.

In conclusion, if your hotel’s focus is on operational efficiency in managing guest packages and services, EXTouch is the clear choice. If your priority is broad payment processing, MyPOS will serve that purpose better, but currently, it lacks recent hotel-specific reviews or detailed feedback. For hotel-specific needs, EXTouch’s recent reviews and higher ratings make it the more trustworthy option.