NAVIS Shopping Cart Abanonment Solution vs. ReGuest:
Which Is Right for You?

The Decision

Choosing between NAVIS Shopping Cart Abandonment Solution and ReGuest involves understanding how each addresses your hotel's specific needs in direct booking and guest engagement. NAVIS focuses on reducing cart abandonment by capturing leads from visitors who leave your booking engine, while ReGuest emphasizes personalized communication to increase conversions and revenue throughout the guest journey.

Both products aim to boost your direct bookings, but they approach the problem from different angles. NAVIS’s solution is more about recovering lost traffic, whereas ReGuest excels at nurturing and upselling once a guest shows interest. Which approach aligns better with your current priorities?

Is NAVIS Shopping Cart Abandonment Solution or ReGuest Better for Hotels?

NAVIS and ReGuest serve distinct functions in your direct booking strategy. NAVIS tackles the high abandonment rates, which hover around 80% in hospitality, by turning lost booking engine visitors into actionable leads that your team can follow up on. ReGuest, on the other hand, excels at managing ongoing guest relationships, automating personalized offers, and increasing direct bookings through targeted communication.

NAVIS is designed for hotels with high website traffic and a focus on converting visitors who abandon their carts. ReGuest appeals to hotels that want to deepen engagement and upsell during the entire guest lifecycle. Do you need to recover abandoned bookings or nurture existing leads and guests?

NAVIS Shopping Cart Abandonment Solution vs ReGuest: Which Should Your Hotel Choose?

If your hotel’s primary challenge is high booking engine abandonment, NAVIS’s specialized abandonment solution is the better choice. It’s suited for hotels that generate significant web traffic but struggle to convert it into reservations, especially if you want to leverage your existing traffic more effectively.

Conversely, if your team is focused on elevating guest communication, personalized offers, and increasing revenue per guest, ReGuest is the better fit. It’s ideal for properties aiming to streamline sales and marketing at every stage of the guest journey, with a proven ability to boost direct bookings through automation and targeted messaging.

In essence, choose NAVIS if your goal is lead recovery from website visitors. Opt for ReGuest if you want to proactively engage and upsell your current and future guests.

Is NAVIS Shopping Cart Abandonment Solution or ReGuest Easier to Use?

ReGuest outperforms NAVIS in user experience, with a 4.8/5 ease-of-use rating and a recent 4.84/5 onboarding score—hotels praise its intuitive interface and quick setup. Many reviews highlight how new staff can easily learn ReGuest, and its automation features reduce training time.

NAVIS scores a 0/5 for ease of use, reflecting its complex, enterprise-level design. Its implementation often requires technical support and extensive setup, which can be a barrier for smaller teams or hotels seeking rapid deployment.

Edge: ReGuest.

Which Has Better Features: NAVIS or ReGuest?

ReGuest offers a broader set of features (4 unique features like Live Chat, Messaging Analytics, Booking Data Sync, and Form Autofill) designed to enhance guest interaction and sales automation. Its strengths lie in personalized offers, real-time messaging, and seamless communication channels.

NAVIS provides the Surge Alerts feature, which helps identify booking trends and potential issues, but it has fewer unique features overall. While its focus is on abandoned cart recovery, it lacks the extensive guest engagement tools found in ReGuest.

Edge: ReGuest.

Which Has Better Customer Support: NAVIS or ReGuest?

ReGuest’s support and onboarding are highly rated at 4.84/5, with reviews highlighting quick, helpful responses—hoteliers describe their support team as “very professional and responsive.” This consistency translates into smoother adoption and ongoing assistance.

NAVIS’s support ratings are not available, and with no recent reviews, confidence in its support quality is lower. Given the importance of reliable support for complex integrations, ReGuest’s strong support makes it the safer choice.

Edge: ReGuest.

Which Has More Integrations: NAVIS or ReGuest?

ReGuest has a slight edge with 20 verified integrations, including key partners like Stayntouch, Oracle Hospitality, and Mews, as well as unique integrations with FlexiPass Keyless Mobile Access and others. This flexibility allows you to connect with multiple systems and streamline operations.

NAVIS has 17 verified partners, sharing some with ReGuest but lacking several of the newer or niche integrations that ReGuest offers. For hotels seeking broader connectivity options, ReGuest is preferable.

Edge: ReGuest.

Which Do Hoteliers Rate Higher: NAVIS or ReGuest?

ReGuest has a significantly higher review count (44 reviews) with an impressive 9.61/10 NPS score, signaling strong guest satisfaction across various hotel segments. Hotels, especially those in resorts and boutique sectors, consistently praise its ease of use, support, and sales impact.

NAVIS has no recent reviews or scores, making it difficult to gauge hotel satisfaction. Given the recent feedback and high ratings for ReGuest, it’s clear that hoteliers find more value in ReGuest.

Edge: ReGuest.

How Much Do NAVIS and ReGuest Cost?

NAVIS does not publicly disclose its pricing, which suggests a customized quote based on your property’s size and needs. ReGuest’s straightforward base price is $900 per month, with no additional implementation or setup fees.

This transparency makes ReGuest easier to evaluate financially, especially for mid-sized hotels. Be aware that NAVIS’s pricing is likely higher and tailored, potentially making ReGuest more accessible for smaller properties.

What Type of Hotel Should Use NAVIS?

• Hotels with high website traffic and significant cart abandonment issues.
• Properties looking to recover online booking leads without extensive ongoing communication.
• Hotels with a dedicated sales team that can act on captured leads.
• Operations that prefer a CRM focused on abandoned cart recovery.

Not ideal if your hotel prioritizes ongoing guest engagement or personalization beyond the booking phase.

What Type of Hotel Should Use ReGuest?

• Hotels aiming to increase direct bookings through personalized marketing.
• Properties seeking automation in guest communication, upselling, and offer creation.
• Hotels that want to streamline sales processes and reduce staff workload.
• Properties that value real-time analytics and multi-channel messaging.

Not ideal if your hotel’s focus is on recovering abandoned carts or website lead capture only.

The Bottom Line for Hotels

NAVIS and ReGuest target different stages of the booking and guest lifecycle. NAVIS excels in converting lost booking engine traffic into leads but lacks the extensive engagement features ReGuest offers.

Choose NAVIS if your hotel needs to recover abandoned bookings and has high website traffic. Opt for ReGuest if your goal is to deepen guest relationships, automate personalized offers, and increase overall direct bookings.

For properties prioritizing guest engagement, revenue growth, and support, ReGuest’s higher reviews, broader features, and recent updates make it the stronger choice. However, if cart abandonment is your core issue, NAVIS’s targeted approach might be better suited—though it’s less proven in recent reviews.

In conclusion, for most hotels seeking a reliable, highly-rated, and versatile CRM with ongoing support, ReGuest is the recommended option.