The Guestbook: Cash Rewards Suite

4.8 (198 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Wendy, Michael, Emilio + 11 more experts recommend The Guestbook

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The Guestbook: Cash Rewards Suite

Ranked 2 (out of 56) in Direct Booking Tools

2026 Finalist HotelTechAwards

Hoteliers voted The Guestbook as the #2 Direct Booking Tools provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Developed for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.

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Bell avatar Bell - AI powered product analyst

I analyzed all of The Guestbook’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

The Guestbook excels in driving direct bookings, thereby enhancing hotel profitability by reducing OTA commission costs. It boosts guest satisfaction and loyalty, offering hotels a competitive edge through user-friendly interfaces and loyalty rewards. A notable impact includes increased revenue and improved customer data insights. However, some users desire more comprehensive email marketing capabilities.

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Lotte New York Palace, Grupo Posadas, Oxford Hotels & Resorts & 242 others

Read their reviews

What Types of Hotels The Guestbook is Popular For

Size

7 | X-Small (1-9 room)

38 | Small (10-49 room)

55 | Mid-Sized (50-99 room)

167 | Large (100-499 room)

39 | X-Large (500+ room)

Country

176 | United States

31 | Mexico

17 | Canada

14 | United Kingdom

5 | Thailand

5 | Malaysia

4 | Australia

3 | Turkey

3 | Czech Republic

2 | Singapore

2 | United Arab Emirates

2 | Ireland

2 | Virgin Islands, U.S.

2 | China

2 | Portugal

2 | Hungary

2 | Switzerland

1 | India

1 | Costa Rica

1 | Saudi Arabia

1 | Argentina

1 | Austria

1 | Netherlands

1 | Dominican Republic

1 | Saint Martin (French part)

1 | Denmark

1 | Greece

1 | France

1 | Maldives

1 | Sierra Leone

1 | Saint Lucia

1 | Macau

1 | Puerto Rico

1 | Spain

1 | Panama

1 | Namibia

1 | Croatia

Type

176 | Boutique Hotels

134 | Luxury Hotels

126 | Resorts

111 | City Center Hotels

80 | Bed & Breakfast & Inns

78 | Airport/Conference Hotels

72 | Branded Hotels

68 | Limited Service & Budget Hotels

24 | Extended Stay & Serviced Apartments

18 | Casinos

14 | Hostels

9 | Vacation Rentals & Villas

8 | RV Parks & Campgrounds

5 | Motels

Region

224 | North America

32 | Europe

17 | Asia Pacific

6 | Middle East

6 | Central America

4 | Oceania

3 | South America

2 | Africa

Category

300 | Loyalty Programs for Independents

198 | Direct Booking Tools

The Guestbook Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Direct Booking Tools for Casinos
#1 of 4
Best Direct Booking Tools for hotels in North America
#1 of 7
Best Direct Booking Tools for hotels in Central America
#1 of 1

The Guestbook Direct Booking Tools Rankings

By size
Best Direct Booking Tools for Small Hotels 100% recommended by 8 Small hotels
#3 of 11
X Small hotels say that The Guestbook's Direct Booking Tools feature seamless integration, an easy-to-use loyalty program, and effectively increase direct bookings. Verified HotelTechReport reviews highlight these strengths, making it a favorable option for X Small hotels seeking efficient direct booking solutions.
Best Direct Booking Tools for Mid-sized Hotels 97% recommended by 94 Mid-sized hotels
#2 of 11
Medium hotels say that The Guestbook's Direct Booking Tools effectively enhance direct bookings and guest loyalty, primarily through user-friendly interfaces and flexible reward programs. Verified HotelTechReport reviews often highlight easy system integration and responsive customer support as major strengths valued in Medium hotels.
Best Direct Booking Tools for Large Hotels 97% recommended by 39 Large hotels
#2 of 7
Large hotels say that The Guestbook's Direct Booking Tools is highly praised in verified HotelTechReport reviews for fostering guest loyalty, enhancing direct bookings, and offering effective customer service. Frequent strengths mentioned include reducing OTA dependency, seamless integration, and a user-friendly rewards system crucial for Large hotels.
Best Direct Booking Tools for Enterprise Hotels 97% recommended by 29 Enterprise hotels
#2 of 6
X Large hotels say that The Guestbook's Direct Booking Tools rank highly due to its effectiveness in driving direct bookings, enhancing guest loyalty, and providing a user-friendly experience, as frequently noted in verified HotelTechReport reviews.
By type
Best Direct Booking Tools for Luxury Hotels 98% recommended by 85 Luxury Hotels hotels
#2 of 12
Luxury hotels say that The Guestbook's Direct Booking Tools offer flexible rewards and seamless integration, enhancing guest loyalty. Verified HotelTechReport reviews highlight how these tools effectively strengthen direct bookings, reduce OTA dependency, and provide an intuitive user experience, aligning well with Luxury standards.
Best Direct Booking Tools for Vacation Rentals & Villas 97% recommended by 6 Vacation Rentals & Villas hotels
#6 of 7
Vacation-Rentals-Villas hotels say that The Guestbook's Direct Booking Tools effectively enhance direct bookings and guest loyalty, as highlighted in verified HotelTechReport reviews. Users frequently commend its user-friendly implementation, insightful analytics, and seamless website integration as key strengths for the sector.
Best Direct Booking Tools for Extended Stay & Serviced Apartments 94% recommended by 13 Extended Stay & Serviced Apartments hotels
#3 of 7
Extended-Stay-Serviced-Apartments hotels say that The Guestbook's Direct Booking Tools consistently enhance customer experience by providing cash-back rewards and simplifying direct bookings, according to verified HotelTechReport reviews. The platform's ease of use and effective loyalty program are highly valued by these hotels.
Best Direct Booking Tools for Limited Service & Budget Hotels 97% recommended by 50 Limited Service & Budget Hotels hotels
#2 of 8
Limited-Service-Budget hotels say that The Guestbook's Direct Booking Tools effectively drive direct bookings and enhance guest loyalty, as reflected in verified HotelTechReport reviews. Recurring strengths include ease of integration and use, increased bookings and revenue, and a valuable rewards program benefiting both guests and hotels.
Best Direct Booking Tools for Airport/Conference Hotels 97% recommended by 55 Airport/Conference Hotels hotels
#2 of 10
Conference hotels say that The Guestbook's Direct Booking Tools effectively enhance direct bookings, improve guest engagement, and integrate seamlessly with existing systems. Verified HotelTechReport reviews highlight the platform’s ease of use, responsive support, and ability to reduce dependency on OTAs.
Best Direct Booking Tools for Bed & Breakfast & Inns 97% recommended by 56 Bed & Breakfast & Inns hotels
#2 of 12
Bed-N-Breakfast hotels say that The Guestbook's Direct Booking Tools are highly regarded in verified HotelTechReport reviews for their seamless integration, ease of use, and effective loyalty program. These features enhance guest experience and encourage repeat bookings crucial for Bed-N-Breakfast operations.
Best Direct Booking Tools for Boutique Hotels 97% recommended by 108 Boutique Hotels hotels
#2 of 12
Boutique hotels say that The Guestbook's Direct Booking Tools increases direct bookings, offers flexible rewards options, and provides a user-friendly system, according to verified HotelTechReport reviews. These strengths are valued by Boutique hotels for enhancing guest loyalty and simplifying operations.
Best Direct Booking Tools for Branded Hotels 96% recommended by 56 Branded Hotels hotels
#2 of 10
Branded hotels say that The Guestbook's Direct Booking Tools earn high marks in verified HotelTechReport reviews. Key strengths include seamless integration, ease of use, and valuable rewards options that enhance guest loyalty and booking experience for Branded hotels.
Best Direct Booking Tools for Casinos 100% recommended by 12 Casinos hotels
#1 of 4
Casino hotels say that The Guestbook's Direct Booking Tools rank highly due to their flexible reward programs, ease of use, and seamless integration. Verified HotelTechReport reviews emphasize these tools help increase direct bookings, thereby enhancing customer loyalty and satisfaction.
Best Direct Booking Tools for City Center Hotels 96% recommended by 70 City Center Hotels hotels
#2 of 10
City-Center-Hotel hotels say that The Guestbook's Direct Booking Tools, according to verified HotelTechReport reviews, effectively boost direct bookings and guest loyalty. They highlight its ease of use, seamless integration, and the beneficial cash-back rewards model, which significantly enhances customer satisfaction and reduces OTA dependence.
Best Direct Booking Tools for Hostels 92% recommended by 8 Hostels hotels
#3 of 4
Hostel hotels say that The Guestbook's Direct Booking Tools are highly rated in verified HotelTechReport reviews for their ease of use, effective incentive programs, and strong support. Hostel properties appreciate the straightforward setup process and ability to drive direct bookings and conversions efficiently.
Best Direct Booking Tools for Other 94% recommended by 29 Other hotels
#4 of 8
Other hotels say that The Guestbook's Direct Booking Tools excel due to seamless integration with loyalty programs, ease of use, and effective customer support, as noted in verified HotelTechReport reviews. These aspects are particularly valued by hotels in Other locations.
Best Direct Booking Tools for Resorts 97% recommended by 83 Resorts hotels
#2 of 13
Resort hotels say that The Guestbook's Direct Booking Tools effectively enhance direct bookings and guest loyalty, highlighted in verified HotelTechReport reviews. The primary strengths for Resort hotels include seamless integration, user-friendly interface, and flexibility in rewards, contributing to increased direct reservations and repeat stays.
By region
Best Direct Booking Tools for hotels in North America 98% recommended by 137 hotels in North America
#1 of 7
Na hotels say that The Guestbook's Direct Booking Tools effectively enhance direct bookings and loyalty by offering a seamless integration and user-friendly experience, as highlighted in verified HotelTechReport reviews. Important strengths are ease of use, loyalty-driven features, and increased direct bookings.
Best Direct Booking Tools for hotels in Europe 95% recommended by 21 hotels in Europe
#7 of 12
Europe hotels say that The Guestbook's Direct Booking Tools excel due to its user-friendly interface, effective loyalty program, and supportive customer service, according to verified HotelTechReport reviews. These features enhance guest experiences and improve booking strategy outcomes, important aspects for Europe hotels.
Best Direct Booking Tools for hotels in Asia Pacific 93% recommended by 15 hotels in Asia Pacific
#4 of 5
Ap hotels say that The Guestbook's Direct Booking Tools are favored in verified HotelTechReport reviews due to the significant increase in direct bookings, user-friendly interface, and effective loyalty programs. These tools help hotels reduce OTA dependency and improve guest retention, crucial for Ap's competitive market.
Best Direct Booking Tools for hotels in Middle East 96% recommended by 5 hotels in Middle East
#2 of 2
Me hotels say that The Guestbook's Direct Booking Tools are praised in verified HotelTechReport reviews for driving revenue through user-friendly interfaces and customizable reward systems. Hotels in Me appreciate its seamless integration and strategic marketing support, enhancing direct booking incentives.
Best Direct Booking Tools for hotels in Central America 98% recommended by 5 hotels in Central America
#1 of 1
Ca hotels say that The Guestbook's Direct Booking Tools rank highly, according to verified HotelTechReport reviews, for increasing direct bookings, offering flexible guest rewards, and providing ease of use with user-friendly reservation processes important to the Ca hospitality industry.
By country
Best Direct Booking Tools for hotels in Canada 92% recommended by 12 hotels in Canada
#1 of 3
Ca hotels say that The Guestbook's Direct Booking Tools rank highly in verified HotelTechReport reviews for their user-friendly interface, effective loyalty program, and ease of integration with existing systems. These strengths are particularly valued by independent hotels in Ca.
Best Direct Booking Tools for hotels in United Kingdom 89% recommended by 8 hotels in United Kingdom
#5 of 6
Gb hotels say that The Guestbook's Direct Booking Tools excel in enhancing guest loyalty, increasing direct bookings, and providing ease of use, according to verified HotelTechReport reviews. These strengths are consistently noted as important to Gb hotels.
Best Direct Booking Tools for hotels in Mexico 98% recommended by 17 hotels in Mexico
#2 of 2
Mx hotels say that The Guestbook's Direct Booking Tools are highly regarded for enhancing direct bookings and fostering guest loyalty, according to verified HotelTechReport reviews. These tools are noted for their ease of use, responsive support, and ability to expand client databases.
Best Direct Booking Tools for hotels in Malaysia 90% recommended by 5 hotels in Malaysia
#2 of 2
My hotels say that The Guestbook's Direct Booking Tools consistently improve direct bookings due to its cashback rewards, leading to higher guest engagement and competitive advantage over OTAs, according to verified HotelTechReport reviews. Customization flexibility and easy invoicing are additional strengths valued by My hotels.
Best Direct Booking Tools for hotels in United States 98% recommended by 108 hotels in United States
#1 of 7
Us hotels say that The Guestbook's Direct Booking Tool ranks highly in verified HotelTechReport reviews due to its easy integration, flexibility in loyalty rewards, and enhancement of direct bookings. This tool, as noted by Us hotels, streamlines operations and significantly boosts repeat bookings.

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What is The Guestbook?

Founded in 2014 | Headquarters in Las Vegas (United States) | 45 employees
The Guestbook: Cash Rewards Suite is a direct booking enhancement platform designed to improve hotel profitability by reducing reliance on OTAs and minimizing commission costs. It bolsters guest satisfaction and loyalty through user-friendly interfaces and cash-back rewards, offering hotels a competitive advantage. The suite allows hoteliers to gain valuable insights into customer data, thereby increasing revenue potential. Created by experienced industry professionals, it supports over 900 hotels worldwide in maximizing net revenue by driving increased direct bookings and rewarding loyal guests effectively.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of The Guestbook products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by The Guestbook

FAQs

Capabilities

Booking Engine Integration

Email Capture Plugin

Member Deals

RewardsDash

In Stay Experiences

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

The Guestbook Extension

Loyalty Programs for Independents
A browser extension to help members automatically earn cash rewards at 60,000 hotel's world-wide. With your hotel as part of The Guestbook Collection, we'll convince users shopping on popular hotel booking sites to book on brand.com instead.

INCLUDED

The Guestbook Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Guestbook: Cash Rewards Suite is the #3 most trending product in the Direct Booking Tools category (out of 56) and the #81 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Guestbook has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Guestbook as the #2 Direct Booking Tools provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The Guestbook Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

The Guestbook Average The Guestbook

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No matching results

21

Success Stories

19

References

71

Featured Customers

The Guestbook Case Studies

profile-carrusel-screenshot

Elevating Loyalty & Experiences Through Direct Connections

Cancun (Mexico)

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Turning Stays into Loyalty at Pacific Palms Resort

City of Industry (United States)

profile-carrusel-screenshot

Strategic Growth at The Slate Phuket

Nai Yang (Thailand)

profile-carrusel-screenshot

Turning Guest Experiences into Loyalty and Growth

Colorado Springs (United States)

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Inspiring Returns and Lasting Impressions at Abode Hotels

Canberra (Australia)

profile-carrusel-screenshot

Turning Guest Engagement into Unprecedented Revenue Gains

Atlanta (United States)

profile-carrusel-screenshot

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

Vienna (Austria)

profile-carrusel-screenshot

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

Boise (United States)

profile-carrusel-screenshot

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

Dallas (United States)

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The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

Paris (France)

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Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

Anaheim (United States)

profile-carrusel-screenshot

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

Las Vegas (United States)

profile-carrusel-screenshot

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

Orlando (United States)

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By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

El Cajon (United States)

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YOTEL grows direct bookings and rewards loyal guests

Boston (United States)

profile-carrusel-screenshot

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

Lake Havasu City (United States)

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The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

New York City (United States)

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RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

Jacksonville (United States)

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Sustaining Growth Year-Round

Toronto (Canada)

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Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

New York City (United States)

profile-carrusel-screenshot

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

More Products by The Guestbook

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The Guestbook Reviews

Hotelier Rating

Excellent
183
Very Good
10
Average
3
Poor
2
Terrible
0

Property Size

  • X-Small (7)
  • Small (25)
  • Mid-Sized (36)
  • Large (97)
  • X-Large (30)

Country

  • United States
    United States
    (108)
  • Mexico
    Mexico
    (17)
  • Canada
    Canada
    (12)
  • United Kingdom
    United Kingdom
    (8)
  • Malaysia
    Malaysia
    (5)
  • Thailand
    Thailand
    (3)
  • Australia
    Australia
    (3)
  • Turkey
    Turkey
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Portugal
    Portugal
    (2)
  • Switzerland
    Switzerland
    (2)
  • China
    China
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Singapore
    Singapore
    (2)
  • Greece
    Greece
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Austria
    Austria
    (1)
  • Netherlands
    Netherlands
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Croatia
    Croatia
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Denmark
    Denmark
    (1)
  • Panama
    Panama
    (1)
  • India
    India
    (1)
  • Maldives
    Maldives
    (1)
  • France
    France
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Macau
    Macau
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Spain
    Spain
    (1)

Region

  • North America
    North America
    (137)
  • Europe
    Europe
    (21)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (2)
  • Central America
    Central America
    (5)
10

Our Guestbook experience at Makarem Hotels

Digital Marketing Specialist from 500+ room Branded Hotel in Riyadh (Saudi Arabia)

Verified
6 months ago
The Guestbook makes hotel travel more rewarding and transparent. By offering real cash rewards or the option to apply credits toward future stays, it turns a direct booking into something more, a win-win for both guests and hotels.
Country Saudi Arabia
Digital Marketing Specialist
X-Large Hotel
10

The Perfect Addition to Our Direct Booking Strategy

Hotel Owner from 100 to 199 room Bed & Breakfast & Inn in Laredo (United States)

Verified
6 months ago
The best feature for us is the effortless integration during direct bookings. By simply entering the guest’s email, the system instantly connects their rewards account—no extra steps, no complications. It saves us time and gives guests a smoother experience.
Country United States
Hotel Owner
Large Hotel
10

Outstanding service

Reservations Manager from 100 to 199 room Bed & Breakfast & Inn in Princeton (United States)

Verified
6 months ago
I love the reminders that are sent weekly they are so helpful when you are busy. Will definitely recommends to others.
Country United States
Reservations Manager
Large Hotel
10

Guestbook allows us to be fully independent

CEO from 10 to 24 room Airport/Conference Hotel in Wilson (United States)

Verified
6 months ago
We love the loyalty aspect of the program, the rewards and points. The direct booking tools are wonderful and help generate additional bookings and income.
Country United States
CEO
Small Hotel
10

Valuable partnership to drive conversion

Director of Sales and Marketing from 500+ room Boutique in Los Angeles (United States)

Verified
7 months ago
Guestbook continues to be a strong business partner for driving direct bookings, guest loyalty, and increasingly, a staple in our group sales toolbox with their Planner Rewards program.
Country United States
Director of Sales and Marketing
X-Large Hotel
10

Great and Easy to use/install

VP of Revenue Management & E-Commerce from 100 to 199 room Boutique in New York City (United States)

Verified
7 months ago
This was very easy to set up and understand regardless of your tech level. The entire team at The Guest Book (from start to finish) were always available to answer any questions...a very easy and effective way to get up a loyalty program for your hotel to help drive direct bookings and to also minimal impact on the operations team. We sta...
Country United States
VP of Revenue Management & E-Commerce
Large Hotel
9

Working with the guest book has been easy, they answer questions quickly and are always upbeat and friendly.

from 50-74 room Boutique in Perham (United States)

Verified
7 months ago
It is very easy to use, and guests seem to be liking the loyalty program along with the rewards choices. Takes the pressure off of hotel for rewarding points. Easy to explain to guests.
Country United States
Mid-Sized Hotel
10

Rewards are flexible

Hotel Manager from 10 to 24 room Airport/Conference Hotel in Wilson (United States)

Verified
7 months ago
-Allows members to book directly at independent& boutique hotels. -Rewards are flexible. -You still get cash back, credit, or charitable donations.
Country United States
Hotel Manager
Small Hotel
10

Guestbook – A Reliable and User-Friendly Platform

Front Office Manager from 100 to 199 room Boutique in Tayakadin (Turkey)

Verified
7 months ago
Guestbook is an easy-to-use platform that has positively contributed to our hotel’s revenue performance. The system is user-friendly, and the support team is always responsive and reliable. We are very satisfied with the collaboration.
Country Turkey
Front Office Manager
Large Hotel
10

Great loyalty program!

Director of Sales & Marketing from 100 to 199 room Bed & Breakfast & Inn in Anaheim (United States)

Verified
7 months ago
Easy enrollment for new guests, a true cash back option to apply to future reservations is really an enticing program for new and repeat customers. Very easy onboarding process for new team members, effective.
Country United States
Director of Sales & Marketing
Large Hotel
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  • 4
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  • 6
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  • 20

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Guestbook has been a wonderful addition to our hotel. As an independent hotel with market competitors from an array of Brands, it was so important for us to have a loyalty program. It would be great if we could tap into the entire member database from The Guestbook instead of just the guests that signed up through our specific hotel.

Question:

What differentiates this product or service from the competition?

Answer:

We knew we could not design a program with rewards to rival the Brands on our own so enter The Guestbook! The rewards are meaningful & easy to see your choices while reconciliation is also simple for the hotel.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

We love being able to offer a "member" promotion through The Guestbook since the Brands all have these as well. Finally - the meeting planner incentive also gives us a closing tool for group business.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 5 recommend
Recommended by
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Wendy Bingham Revenue Consultant @ TCRM
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Emilio Zappalà CEO @ Best Hotel Tech
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Connor Barter Senior Market Manager @ Triptease
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Jaime Rivera Partnership Manager @ Mews
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James Bishop Senior Director, Global Ecosystem @ SiteMinder
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Wendy Bingham Revenue Consultant @ TCRM
RecommendationAvatar
Emilio Zappalà CEO @ Best Hotel Tech
RecommendationAvatar
Connor Barter Senior Market Manager @ Triptease
RecommendationAvatar
Jaime Rivera Partnership Manager @ Mews
RecommendationAvatar
James Bishop Senior Director, Global Ecosystem @ SiteMinder
RecommendationAvatar
Mark Oliver Vice President, Business Development @ GCommerce Solutions
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Will Darrah VP of Sales North America @ Amadeus
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William Darrah Vice President @ Amadeus Hospitality Americas
Are you a consultant or vendor that recommends The Guestbook? Leave a recommendation

News

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The Guestbook

11 months ago

Elevating Loyalty & Experiences Through Direct Connections

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The Guestbook

11 months ago

Turning Stays into Loyalty at Pacific Palms Resort

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The Guestbook

11 months ago

Strategic Growth at The Slate Phuket

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The Guestbook

11 months ago

Turning Guest Experiences into Loyalty and Growth

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The Guestbook

1 year ago

Inspiring Returns and Lasting Impressions at Abode Hotels

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The Guestbook

1 year ago

Turning Guest Engagement into Unprecedented Revenue Gains

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The Guestbook

1 year ago

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

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The Guestbook

2 years ago

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

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The Guestbook

2 years ago

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

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The Guestbook

2 years ago

The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

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The Guestbook

2 years ago

Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

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The Guestbook

2 years ago

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

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The Guestbook

2 years ago

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

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The Guestbook

2 years ago

YOTEL grows direct bookings and rewards loyal guests

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The Guestbook

2 years ago

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

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The Guestbook

2 years ago

The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

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The Guestbook

2 years ago

RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

Sustaining Growth Year-Round

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The Guestbook

2 years ago

Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

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The Guestbook

2 years ago

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

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The Guestbook

3 years ago

Selfbook and The Guestbook Team Up to Combine Cash Rewards With Seamless Hotel Bookings

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Verified Support

The Guestbook has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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