Ratings Snapshot
98%
Recommend
#3
Popularity index
HT SCORE
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 39 in Direct Booking Tools
Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support
The Guestbook’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
The Guestbook: Cash Rewards Suite Overview
The Guestbook: Cash Rewards Suite Overview
Amplify the efficacy of your direct booking efforts (& tools) with The Guestbook’s Cash Rewards Suite. There’s good reason why Amazon, Apple, Target, and most major credit cards have chosen cash back as the sole rewards currency to drive business results: it’s the #1 preference of consumers, and it drives significant incremental profitability. Founded in 2013 by long-time hoteliers, The Gues...
About The Guestbook View website
Founded in 2013 | Headquarters in West Hollywood United States | 45 employeesThe Guestbook partners with independent hotels to increase net revenue through the power of cash back rewards.
Other Products by The Guestbook
1/2
Integrates with
- Booking Engine
- Property Management Systems
- Digital Marketing Agencies
Need a custom integration?
What customers love about The Guestbook: Cash Rewards Suite
98% recommend
VP of Hotel Marketing & Distribution from Resorts
-Seamless integration and easy onboarding process -Flexible reward program to let guests redeem in three ways -Great way to drive direct bookings
Director of Sales & Revenue from Boutiques
Since joining the Guestbook, direct bookings have increased considerably. Guests always let us know they love the flexibility of a loyalty program that can either give you cash directly or use toward another stay. This i...
Hotel Manager from Boutiques
Guestbook allows us to be competitive with the big box hotels around us. Our guest loyalty has increased as we work to get more of our guests booking directly with the hotel versus 3rd party OTA bookings. Support from th...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
The Guest Book is a great platform that enables independent hotels and groups to offer loyalty to guests, allowing them to compete with large chains. Additionally, they do a great job in marketing hotels to drive direct traffic.
by James Bishop (SiteMinder) on October 15, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
The Guest Book is a bridge between direct guests and their hotels. They are able to engage with guests at varying parts of the guest journey and enables hotels to easily. customise and add promotions.
by James Bishop (SiteMinder) on October 15, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When selecting any type of service or software to enhance your guest journey or tech stack, it's worth spending the time to speak with their existing users, and understand their experience. In this case, you won't be disappointed!
by James Bishop (SiteMinder) on October 15, 2021
See more answers (2)
Recommended by
James Bishop
Senior Director, Global Ecosystem @ SiteMinder
Will Darrah
VP of Sales North America @ Amadeus
Will Darrah
VP of Sales North America @ Amadeus
Features
Want to go behind the scenes and see how The Guestbook: Cash Rewards Suite works?
Clients & references
References & testimonials
We have seen that the Guestbook improves our booking engine's conversion rate. More direct bookings means we have a greater number of opportunities to deliver excellent guest experiences and foster l...
Implementing the Guestbook has been great for our Brand.com numbers-we've consistently seen month-over-month improvements in conversions and returns. We particularly appreciate how seamlessly the Gue...
Featured partners
Case studies
- HOW NEWPORT BEACHSIDE RESORT INCREASED WEB DIRECT CONVERSIONS BY 23.5% IN ONE MONTH
- Newport Beachside Hotel & Resort
- Resorts in Sunny Isles Beach
- HOW THE ANGELENO INCREASED NET ROOM REVENUE AND GUEST RETENTION
- Hotel Angeleno
- Boutiques in Los Angeles
Awards & Certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- United Kingdom
- Saint Lucia
- Bermuda
- Puerto Rico
- Costa Rica
- Myanmar
- Canada
Likelihood to Recommend
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December 14, 2021
The Guestbook: Cash Rewards Suite Review: seamless integration, reliable, dependable customer service
Asst Finance Manager from Luxury Hotels in Jalousle (Saint Lucia)
Recommend
10/10
What do you like most?
INCREASE DIRECT RESERVATIONS KEEPING GUEST INFORMED ABOUT RESORT REWARDING OUR LOYAL CUSTOMERS WITH CASH BACK PROGRAMS RELIABLE STAFF WITH CREATE PERSONAL SKILLS CREATE CUSTOMER SERVICE, ALWAYS AVAILA...
What do you dislike or think could be improved?
AT THIS MOMENT THEY HAVE BEEN GREAT , WITH OUR FAST PAST WORLD AND THE NEW TECHNOLOGICAL ADVANCES THEY ONYLY NEED TO KEEP ADVANCING AND IMPROVE ON WHATS ALREADY A GREAT PRODUCT.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
December 13, 2021
The Guestbook: Cash Rewards Suite Review: Favorite Partner
Revenue Consultant from Boutiques in San Francisco (United States of America)
Recommend
10/10
What do you like most?
Guestbook is a great partner to work with with! The team is great and the product is a "no-brainer" to me!
What do you dislike or think could be improved?
Nothing! I think the product is great and is constantly improving. I wouldn't change anything. Keep up the good work!!!
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 30, 2021
The Guestbook: Cash Rewards Suite Review: Great Loyalty Program for Independents
General Manager from Airport/Conference Hotels in Calgary (Canada)
Recommend
10/10
What do you like most?
I have found GuestBook to be a extremely useful selling tool for our guests, increasing their value when staying at our hotel. It is easy to use and helps drive revenue to the hotel.
What do you dislike or think could be improved?
Everything is great, nothing at this time. The software works seamlessly, can see dashboard of bookings and participate in marketing and promotions.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 25, 2021
The Guestbook: Cash Rewards Suite Review: Great addition to our strategy to boost direct bookings
Revenue Director from Resorts in Playa del Carmen (Mexico)
Recommend
10/10
What do you like most?
The Guestbook feature communicates very clear an additional benefit for the client, to book directly on the hotel web page, compared to booking on an OTA. This can be shown already off site on google me...
What do you dislike or think could be improved?
The page "explore hotels " on the guestbook web page could be improved. I would like my hotels to have at least the same er opportunity as other hotels to show on top of the page to be able to atract mor...
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
November 25, 2021
The Guestbook: Cash Rewards Suite Review: Loyalty Program with a Difference
Director of Reservations from Luxury Hotels in Jalousle (Saint Lucia)
Recommend
10/10
What do you like most?
A seamless and efficient program to benefit the Resort as well as the Guests. Quick and Efficient support team with friendly advisors to assist where needed. If you have not signed up as yet then you mi...
What do you dislike or think could be improved?
Give me a moment , I am still working on getting a list together. They have been very forward thinking with their sales techniques and options.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 24, 2021
The Guestbook: Cash Rewards Suite Review: Guestbook Helps Drive Direct Bookings
Hotel Manager from Boutiques in San Francisco (United States of America)
Recommend
10/10
What do you like most?
- Guest-centric options (without caveats/'red tape'/et cetera) to incentivize direct bookings - Easy to do business with from Front Office and Finance perspectives - Customizable website visibility
What do you dislike or think could be improved?
While it's already great, enhancing the user's call-to-action during the booking flow would benefit the overall UX. Otherwise thanks folks, keep up the great work.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
The Guestbook hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Do independent hotel loyalty programs actually work?
3 months ago
Recent press releases
The Guestbook doesn’t have any recent company updates, news or announcements
Resources & reports
The Guestbook doesn’t have any free e-books or reports available
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Director of Sales, Marketing & Revenue from Boutiques
When evaluating a rewards program platform for our portfolio, we chose The Guestbook over others for a variety of reasons. The ease of use for our customers was one of the main keys. With so much information available an...