The Guestbook: Cash Rewards Suite

4.8 (260 REVIEWS)

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HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Scott Frothingham Casey Waugh Janeen Hill John Bauso Marisol Frothingham Krystal De anda

Scott, Casey, Janeen + 18 more experts recommend The Guestbook

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The Guestbook: Cash Rewards Suite

Ranked 2 (out of 58) in Direct Booking Tools

2026 Finalist HotelTechAwards

Hoteliers voted The Guestbook as the #2 Direct Booking Tools provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Developed for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.

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Bell avatar Bell - AI powered product analyst

I analyzed all of The Guestbook’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

The Guestbook is praised as a direct-booking loyalty network that helps independent hotels cut OTA commissions, grow repeat business, and lift conversion through simple cash-back, future-stay, gift-card, and charitable rewards. Reviewers consistently say it is easy to launch and use, integrates with booking engines, and often pays for itself through incremental direct revenue. Buyers mainly want better PMS automation, richer reporting, and more control over eligible rates, campaigns, and marketing reach.

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Lotte New York Palace, Grupo Posadas, Oxford Hotels & Resorts & 303 others

Read their reviews

What Types of Hotels The Guestbook is Popular For

Size

4 | X-Small (1-9 room)

48 | Small (10-49 room)

74 | Mid-Sized (50-99 room)

227 | Large (100-499 room)

38 | X-Large (500+ room)

Country

224 | United States

35 | Mexico

26 | Canada

16 | United Kingdom

7 | Thailand

6 | Australia

5 | Malaysia

4 | Czech Republic

4 | China

3 | Turkey

3 | Portugal

3 | Switzerland

3 | Virgin Islands, U.S.

2 | Saudi Arabia

2 | Netherlands

2 | Ireland

2 | United Arab Emirates

2 | Singapore

2 | Hungary

2 | Maldives

2 | India

2 | Greece

1 | Saint Lucia

1 | Barbados

1 | Costa Rica

1 | Austria

1 | Germany

1 | Italy

1 | Argentina

1 | Bulgaria

1 | Dominican Republic

1 | Saint Martin (French part)

1 | Denmark

1 | Macau

1 | Puerto Rico

1 | Spain

1 | Panama

1 | Namibia

1 | France

1 | Croatia

1 | Sierra Leone

Type

230 | Boutique Hotels

160 | Resorts

152 | Luxury Hotels

135 | City Center Hotels

104 | Airport/Conference Hotels

102 | Bed & Breakfast & Inns

95 | Branded Hotels

91 | Limited Service & Budget Hotels

36 | Extended Stay & Serviced Apartments

22 | Casinos

17 | Hostels

11 | Vacation Rentals & Villas

10 | RV Parks & Campgrounds

7 | Motels

Region

285 | North America

42 | Europe

23 | Asia Pacific

8 | Central America

7 | Middle East

6 | Oceania

3 | South America

2 | Africa

Category

378 | Loyalty Programs for Independents

260 | Direct Booking Tools

The Guestbook Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Direct Booking Tools for Casinos
#1 of 4
Best Direct Booking Tools for hotels in North America
#1 of 7
Best Direct Booking Tools for hotels in Central America
#1 of 1

The Guestbook Direct Booking Tools Rankings

By size
Best Direct Booking Tools for Small Hotels 96% recommended by 31 Small hotels
#3 of 11
The Guestbook is a top Direct Booking Tools pick among small hotels on HotelTechReport for effectively increasing direct bookings through its flexible loyalty program that allows guests to earn and use rewards in multiple ways, enhancing both guest engagement and property revenue.
Best Direct Booking Tools for Mid-sized Hotels 97% recommended by 114 Mid-sized hotels
#2 of 12
The Guestbook is a top Direct Booking Tools pick among mid-sized hotels on HotelTechReport, praised for its flexibility in rewards options that allow guests to choose redeemable cash back, donations, or credits for future stays. This personalized approach fosters repeat bookings and enhances guest loyalty.
Best Direct Booking Tools for Large Hotels 97% recommended by 64 Large hotels
#2 of 9
The Guestbook is a top Direct Booking Tools pick among large hotels on HotelTechReport, renowned for its cashback rewards program that encourages direct bookings and fosters guest loyalty. Reviewers highlight its effectiveness in providing a simple and flexible way for guests to earn rewards, driving repeat visits and enhancing revenue.
Best Direct Booking Tools for Enterprise Hotels 98% recommended by 33 Enterprise hotels
#2 of 6
The Guestbook is a top Direct Booking Tools pick among X Large hotels on HotelTechReport, with its instant cashback option driving direct bookings and guest loyalty. Hoteliers appreciate how "it turns a direct booking into something more," enhancing value for both guests and hotels.
By type
Best Direct Booking Tools for Casinos 100% recommended by 16 Casinos hotels
#1 of 4
The Guestbook is a top Direct Booking Tools pick among Casino on HotelTechReport, known for its effective loyalty program that helps hotels boost direct bookings and enhance guest retention. Properties have seen a "significant increase in bookings" since implementation, making it a valuable partner.
Best Direct Booking Tools for Resorts 97% recommended by 103 Resorts hotels
#2 of 13
The Guestbook is a top Direct Booking Tools pick among resorts on HotelTechReport, offering a flexible loyalty program that rewards guests with cash back, enhancing their incentive to book directly with the hotel. Hoteliers report significant increases in direct bookings, making it an effective tool for independent properties.
Best Direct Booking Tools for Hostels 92% recommended by 10 Hostels hotels
#2 of 4
The Guestbook is a top Direct Booking Tools pick among hostels on HotelTechReport, with its ability to create attractive incentive programs that "resonate well with travelers," driving higher conversion rates for direct bookings.
Best Direct Booking Tools for City Center Hotels 96% recommended by 87 City Center Hotels hotels
#2 of 11
The Guestbook is a top Direct Booking Tools pick among city-center hotels on HotelTechReport, known for its cash rewards program that effectively drives more direct bookings and strengthens guest loyalty. Hoteliers appreciate the platform's straightforward integration and the transparent benefit of immediate rewards that resonate well with travelers.
Best Direct Booking Tools for Branded Hotels 96% recommended by 69 Branded Hotels hotels
#2 of 10
The Guestbook is a top Direct Booking Tools pick among branded hotels on HotelTechReport, as its cash back rewards effectively incentivize guests to book directly, strengthening loyalty and boosting direct bookings. Hoteliers appreciate that it turns direct bookings into a win-win, enhancing both guest engagement and revenue.
Best Direct Booking Tools for Boutique Hotels 97% recommended by 140 Boutique Hotels hotels
#2 of 12
The Guestbook is a top Direct Booking Tools pick among boutique hotels on HotelTechReport, recognized for its loyalty program that enables independent properties to compete effectively with larger chains. Hoteliers appreciate how it drives direct bookings with flexible cash rewards, helping them increase guest loyalty and reduce reliance on OTAs.
Best Direct Booking Tools for Bed & Breakfast & Inns 97% recommended by 69 Bed & Breakfast & Inns hotels
#2 of 12
The Guestbook is a top Direct Booking Tools pick among Bed-N-Breakfast on HotelTechReport, helping independent hotels compete with chains by offering a cash-back loyalty program that encourages repeat direct bookings. One hotelier noted, "It gives our repeat guests the opportunity to earn points they can use at our property and other locations," amplifying their guest loyalty and booking value.
Best Direct Booking Tools for Airport/Conference Hotels 97% recommended by 75 Airport/Conference Hotels hotels
#2 of 10
The Guestbook is a top Direct Booking Tools pick among Conference on HotelTechReport, as it significantly boosts direct bookings with its cash-back rewards, encouraging guests to choose independent hotels over OTAs. Hoteliers appreciate the flexibility of reward options, including cash back or charity donations, which strengthens guest loyalty.
Best Direct Booking Tools for Limited Service & Budget Hotels 97% recommended by 67 Limited Service & Budget Hotels hotels
#2 of 8
The Guestbook is a top Direct Booking Tools pick among Limited-Service-Budget hotels on HotelTechReport, praised for its cash-back rewards option that effectively drives direct bookings and encourages repeat business. Hoteliers value the transparent rewards model, saying it "builds trust" and enhances loyalty.
Best Direct Booking Tools for Extended Stay & Serviced Apartments 94% recommended by 20 Extended Stay & Serviced Apartments hotels
#2 of 7
The Guestbook is a top Direct Booking Tools pick among Extended-Stay-Serviced-Apartments on HotelTechReport, enabling independent hotels to boost direct bookings through a cash-back rewards program that guests appreciate for its immediacy and tangible benefits. This approach not only fosters loyalty but also strengthens bookings in a competitive market.
Best Direct Booking Tools for Luxury Hotels 98% recommended by 97 Luxury Hotels hotels
#2 of 12
The Guestbook is a top Direct Booking Tools pick among luxury hotels on HotelTechReport, credited for its ability to drive direct bookings through a unique cash-back rewards program that encourages customer loyalty. Hoteliers appreciate that it allows guests to earn rewards seamlessly, which enhances their booking experience and incentivizes return visits.
Best Direct Booking Tools for Other 96% recommended by 37 Other hotels
#3 of 8
The Guestbook is a top Direct Booking Tools pick among independent hotels on HotelTechReport, with its cashback rewards program driving significant increases in direct bookings and making it easier for hotels to compete against OTAs. Hoteliers appreciate how this program enhances guest engagement, saying "it allows us to compete against the major companies."
Best Direct Booking Tools for Vacation Rentals & Villas 94% recommended by 8 Vacation Rentals & Villas hotels
#3 of 7
The Guestbook is a top Direct Booking Tools pick among Vacation-Rentals-Villas on HotelTechReport because it clearly showcases the benefits of booking directly on a hotel's website, significantly driving conversions and enhancing guest loyalty through added value and promotional opportunities.
By region
Best Direct Booking Tools for hotels in Central America 96% recommended by 7 hotels in Central America
#1 of 1
The Guestbook is a top Direct Booking Tools pick among Central America on HotelTechReport, helping hotels enhance their direct bookings with a cash rewards program that fosters repeat business and loyalty, which reviewers appreciate for promoting customer retention.
Best Direct Booking Tools for hotels in North America 98% recommended by 172 hotels in North America
#1 of 7
The Guestbook is a top Direct Booking Tools pick among North America on HotelTechReport, thanks to its flexible rewards program that lets guests choose between cash back, travel credits, or charity donations, boosting direct bookings and guest loyalty. Hoteliers appreciate how this approach makes guests feel valued, leading to increased repeat visits.
Best Direct Booking Tools for hotels in Middle East 97% recommended by 6 hotels in Middle East
#2 of 2
The Guestbook is a top Direct Booking Tools pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its flexible cash-back rewards that encourage guests to book directly. Hoteliers appreciate how it helps to reduce reliance on OTAs by enhancing the direct booking experience.
Best Direct Booking Tools for hotels in Oceania 94% recommended by 5 hotels in Oceania
#2 of 2
The Guestbook is a top Direct Booking Tools pick among Oceania on HotelTechReport, offering cashback rewards that motivate guests to book directly, which enhances booking conversion and strengthens guest relationships. Hoteliers appreciate its "simple and flexible" approach to guest rewards.
Best Direct Booking Tools for hotels in Asia Pacific 94% recommended by 18 hotels in Asia Pacific
#4 of 5
The Guestbook is a top Direct Booking Tools pick among Asia Pacific on HotelTechReport because its cashback rewards program effectively encourages guests to book directly, significantly increasing direct bookings and fostering guest loyalty.
Best Direct Booking Tools for hotels in Europe 96% recommended by 28 hotels in Europe
#7 of 12
The Guestbook is a top Direct Booking Tools pick among small hotels in Europe on HotelTechReport, enabling them to enhance guest loyalty with cash rewards that drive direct bookings. Hoteliers appreciate the program's effectiveness, noting a measurable ROI with “~17x revenue-to-cost multiple” and over €5M in generated revenue.
By country
Best Direct Booking Tools for hotels in United States 98% recommended by 136 hotels in United States
#1 of 7
The Guestbook is a top Direct Booking Tools pick among independent hotels in the United States on HotelTechReport, praised for its flexible loyalty program that allows guests to earn cash back or use rewards for future stays. Hoteliers note, “direct bookings have increased considerably,” demonstrating its value in driving guest loyalty.
Best Direct Booking Tools for hotels in Canada 92% recommended by 17 hotels in Canada
#1 of 3
The Guestbook is a top Direct Booking Tools pick among Canada on HotelTechReport, known for its loyalty program that incentivizes direct bookings with cash-back rewards, effectively encouraging repeat stays and reducing commission costs. This feature allows hotels to retain valuable guest data and communication.
Best Direct Booking Tools for hotels in Malaysia 90% recommended by 5 hotels in Malaysia
#2 of 2
The Guestbook is a top Direct Booking Tools pick among Malaysia on HotelTechReport, praised for its cashback reward program that helps independent hotels attract guests and increase direct bookings. Hoteliers note it creates a "more rewarding guest experience."
Best Direct Booking Tools for hotels in Mexico 98% recommended by 19 hotels in Mexico
#2 of 2
The Guestbook is a top Direct Booking Tools pick among hotels in Mexico on HotelTechReport, as it significantly boosts direct bookings through its cash rewards program, attracting guests and enhancing loyalty. Users note, “clients love it” and appreciate the program's positive impact on their sales.
Best Direct Booking Tools for hotels in Australia 94% recommended by 5 hotels in Australia
#2 of 2
The Guestbook is a top Direct Booking Tools pick among hotels in Australia on HotelTechReport, thanks to its cashback rewards that motivate guests to book directly, boosting conversion rates for properties. Hoteliers appreciate the program's flexibility, stating it creates a win-win situation for everyone involved.
Best Direct Booking Tools for hotels in United Kingdom 90% recommended by 9 hotels in United Kingdom
#4 of 6
The Guestbook is a top Direct Booking Tools pick among United Kingdom hoteliers on HotelTechReport for its loyalty program that drives direct business, making it easier for properties to compete with chain and OTA offerings. Users appreciate its simplicity and low maintenance, stating it is "extremely useful" for rewarding direct guests.

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What is The Guestbook?

Founded in 2014 | Headquarters in Las Vegas (United States) | 45 employees
The Guestbook: Cash Rewards Suite is a direct booking enhancement platform designed to improve hotel profitability by reducing reliance on OTAs and minimizing commission costs. It bolsters guest satisfaction and loyalty through user-friendly interfaces and cash-back rewards, offering hotels a competitive advantage. The suite allows hoteliers to gain valuable insights into customer data, thereby increasing revenue potential. Created by experienced industry professionals, it supports over 900 hotels worldwide in maximizing net revenue by driving increased direct bookings and rewarding loyal guests effectively.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of The Guestbook products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by The Guestbook

FAQs

Capabilities

Booking Engine Integration

Email Capture Plugin

Member Deals

RewardsDash

In Stay Experiences

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

The Guestbook Extension

Loyalty Programs for Independents
A browser extension to help members automatically earn cash rewards at 60,000 hotel's world-wide. With your hotel as part of The Guestbook Collection, we'll convince users shopping on popular hotel booking sites to book on brand.com instead.

INCLUDED

The Guestbook Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Guestbook: Cash Rewards Suite is the #3 most trending product in the Direct Booking Tools category (out of 58) and the #74 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Guestbook has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Guestbook as the #2 Direct Booking Tools provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The Guestbook Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

The Guestbook Average The Guestbook

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23

Success Stories

19

References

75

Featured Customers

The Guestbook Case Studies

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On the Slopes to Success: Beaver Run Resort & Conference Center’s Loyalty Journey

Breckenridge (United States)

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Oceanfront Growth: Direct bookings powered by The Guestbook

Fort Lauderdale (United States)

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Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

State College (United States)

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Elevating Loyalty & Experiences Through Direct Connections

Cancun (Mexico)

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Turning Stays into Loyalty at Pacific Palms Resort

City of Industry (United States)

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Strategic Growth at The Slate Phuket

Nai Yang (Thailand)

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Turning Guest Experiences into Loyalty and Growth

Colorado Springs (United States)

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Inspiring Returns and Lasting Impressions at Abode Hotels

Canberra (Australia)

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ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

Vienna (Austria)

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Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

Boise (United States)

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CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

Dallas (United States)

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The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

Paris (France)

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Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

Anaheim (United States)

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Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

Las Vegas (United States)

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Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

Orlando (United States)

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By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

El Cajon (United States)

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YOTEL grows direct bookings and rewards loyal guests

Boston (United States)

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eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

Lake Havasu City (United States)

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The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

New York City (United States)

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RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

York (United Kingdom)

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Sustaining Growth Year-Round

Toronto (Canada)

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Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

New York City (United States)

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Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

More Products by The Guestbook

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The Guestbook Reviews

Hotelier Rating

Excellent
240
Very Good
15
Average
3
Poor
2
Terrible
0

Property Size

  • X-Small (4)
  • Small (31)
  • Mid-Sized (53)
  • Large (139)
  • X-Large (31)

Country

  • United States
    United States
    (142)
  • Canada
    Canada
    (21)
  • Mexico
    Mexico
    (19)
  • United Kingdom
    United Kingdom
    (9)
  • Australia
    Australia
    (5)
  • Malaysia
    Malaysia
    (5)
  • Thailand
    Thailand
    (4)
  • China
    China
    (4)
  • Switzerland
    Switzerland
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Turkey
    Turkey
    (2)
  • Portugal
    Portugal
    (2)
  • Greece
    Greece
    (2)
  • India
    India
    (2)
  • Netherlands
    Netherlands
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Singapore
    Singapore
    (2)
  • Italy
    Italy
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Austria
    Austria
    (1)
  • Barbados
    Barbados
    (1)
  • Germany
    Germany
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Croatia
    Croatia
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Denmark
    Denmark
    (1)
  • Maldives
    Maldives
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Macau
    Macau
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Spain
    Spain
    (1)
  • Panama
    Panama
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • France
    France
    (1)

Region

  • North America
    North America
    (182)
  • Europe
    Europe
    (29)
  • Asia Pacific
    Asia Pacific
    (19)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (2)
  • Central America
    Central America
    (7)
10

A consistently exceptional partnership guests love

Director of Revenue Management from 500+ room Boutique in Austin (United States)

Verified
13 days ago
I cannot recommend The Guestbook highly enough! Having partnered with them at four different hotels, I can confidently say they are an exceptional partner in the hospitality industry. Their team is truly outstanding—professional, knowledgeable, responsive, and an absolute pleasure to work with. They consistently go above and beyond to ensur...
Country United States
Director of Revenue Management
X-Large Hotel
10

Cash back loyalty that helps independents compete — needs wider hotel coverage

Corporate Revenue Manager from 200 to 499 room Boutique in Toronto (Canada)

Verified
17 days ago
Guestbook has the best loyalty program for independent hotels where they include a cash back or cash forward. This gives travellers best value for their money they are spending at hotels across the world. Guestbook is also ideal for hotel operators to compete with other brands using the power of cash back. As a hotelier we can trust Guestbo...
Country Canada
Corporate Revenue Manager
Large Hotel
10

Cost effective direct bookings with instant guest cash back — but integration and automation need work

Director of Operations from 200 to 499 room Boutique in Toronto (Canada)

Verified
18 days ago
I like that it is Cost Effective for hotels and Instant gratification for guests. Guests get immediate cash back which encourages them to book directly.
Country Canada
Director of Operations
Large Hotel
10

A true partner for guest data and loyalty — email marketing is missing

Corporate Director of Marketing from 200 to 499 room Boutique in Los Angeles (United States)

Verified
20 days ago
I love that The guestbook truly performs as a partner. I love the data collected, their support service and the loyalty created with our guests.
Country United States
Corporate Director of Marketing
Large Hotel
10

Improves occupancy through marketing and guest services

General Manager from 75-99 room Boutique in Santa Fe (United States)

Verified
20 days ago
Guestbook helps to improve our overall occupancy through great marketing and guest services. We really appreciate the partnership. Thank you.
Country United States
General Manager
Mid-Sized Hotel
10

Easy setup and good ROI, with integration room to grow

Head of Ecommerce from 200 to 499 room Boutique in Amsterdam (Netherlands)

Verified
20 days ago
It's easy to set up and delivers good ROI. I also appreciate the opportunities for collaboration and trying new things.
Country Netherlands
Head of Ecommerce
Large Hotel
10

Free nights and extra money — but the app gets confusing

Front Desk Manager from 200 to 499 room Motel in Ruidoso (United States)

Verified
20 days ago
The people are very nice! Guests earn free nights. Earn extra money, and there is a variety of hotels to choose from.
Country United States
Front Desk Manager
Large Hotel
9

Very helpful support — monthly settlement would be better

Reservations Manager from 200 to 499 room Resort in Hong Kong (China)

Verified
20 days ago
The Guestbook team are very, very helpful and always quick to respond to any questions. Special recognition goes to Whitney for her outstanding support, professionalism, and kindness.
Country China
Reservations Manager
Large Hotel
10

Strong loyalty boost for direct bookings — could use more search traffic tools

President from 75-99 room Bed & Breakfast & Inn in Apple Valley (United States)

Verified
21 days ago
We like the integration in our central reservations system and placement directly on our booking engine. The marketing behind the loyalty program is a great boost for our small chain, and we like to see strong cross network contribution.
Country United States
President
Mid-Sized Hotel
10

User-friendly platform that boosts direct bookings — reporting could be deeper

GM from 200 to 499 room Boutique in Toronto (Canada)

Verified
21 days ago
The user-friendly platform and its ability to enhance guest engagement, encourage direct bookings, strengthen guest loyalty, and increase the revenue.
Country Canada
GM
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

As a direct booking agency, we always preach the need to increase lifetime value with the customers you already have. The Guest Book helps us build that realationship / value over time through engaging loyalty programs that customers actually enjoy.

Question:

What differentiates this product or service from the competition?

Answer:

They really care about providing an experience that reflects your property and providing the most value to the right type of guests. Amazing customer service, and the partnerships team is second to none.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Loyalty programs are one of the best ways to increase the value of guests. The Guest Book pairs that value multiplier with direct booking tools that will decrease your OTA fees, while capturing/nurturing the right type of data you need to know your guests. It's such an easy implementation, and can be a great new revenue driver for any commercial strategy.

Casey Waugh John Bauso Marisol Frothingham + 10 recommend
Recommended by
Casey Waugh
Casey Waugh Director of Growth @ Wallop
John Bauso
John Bauso SVP Commercial Services @ Mosaic Hospitality
Marisol Frothingham
Marisol Frothingham Owner @ RevOptimum
Krystal De anda
Krystal De anda Head of Partnerships @ Triptease
Peter Friedman
Peter Friedman Revenue Manager @ Engage Hospitality
Casey Waugh
Casey Waugh Director of Growth @ Wallop
John Bauso
John Bauso SVP Commercial Services @ Mosaic Hospitality
Marisol Frothingham
Marisol Frothingham Owner @ RevOptimum
Krystal De anda
Krystal De anda Head of Partnerships @ Triptease
Peter Friedman
Peter Friedman Revenue Manager @ Engage Hospitality
Emilio Zappalà
Emilio Zappalà CEO @ Best Hotel Tech
Wendy Bingham
Wendy Bingham Revenue Consultant @ TCRM
Connor Barter
Connor Barter Senior Market Manager @ Triptease
Jaime Rivera
Jaime Rivera Partnership Manager @ Mews
Mark Oliver
Mark Oliver Vice President, Business Development @ GCommerce Solutions
James Bishop
James Bishop Senior Director, Global Ecosystem @ SiteMinder
Will Darrah
Will Darrah VP of Sales North America @ Amadeus
William Darrah
William Darrah Vice President @ Amadeus Hospitality Americas
Are you a consultant or vendor that recommends The Guestbook? Leave a recommendation

News

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The Guestbook

2 weeks ago

On the Slopes to Success: Beaver Run Resort & Conference Center’s Loyalty Journey

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The Guestbook

4 months ago

Oceanfront Growth: Direct bookings powered by The Guestbook

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The Guestbook

4 months ago

Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

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The Guestbook

1 year ago

Elevating Loyalty & Experiences Through Direct Connections

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The Guestbook

1 year ago

Turning Stays into Loyalty at Pacific Palms Resort

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The Guestbook

1 year ago

Strategic Growth at The Slate Phuket

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The Guestbook

1 year ago

Turning Guest Experiences into Loyalty and Growth

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The Guestbook

1 year ago

Inspiring Returns and Lasting Impressions at Abode Hotels

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The Guestbook

2 years ago

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

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The Guestbook

2 years ago

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

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The Guestbook

2 years ago

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

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The Guestbook

2 years ago

The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

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The Guestbook

2 years ago

Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

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The Guestbook

2 years ago

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

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The Guestbook

2 years ago

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

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The Guestbook

2 years ago

YOTEL grows direct bookings and rewards loyal guests

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The Guestbook

2 years ago

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

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The Guestbook

2 years ago

The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

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The Guestbook

2 years ago

RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

Sustaining Growth Year-Round

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The Guestbook

3 years ago

Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

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The Guestbook

3 years ago

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

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The Guestbook

3 years ago

Selfbook and The Guestbook Team Up to Combine Cash Rewards With Seamless Hotel Bookings

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Verified Support

The Guestbook has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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