The Guestbook: Cash Rewards Suite

4.8 (248 REVIEWS)

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HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Scott, Casey, Janeen + 18 more experts recommend The Guestbook

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The Guestbook: Cash Rewards Suite

Ranked 2 (out of 58) in Direct Booking Tools

2026 Finalist HotelTechAwards

Hoteliers voted The Guestbook as the #2 Direct Booking Tools provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Developed for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.

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Bell avatar Bell - AI powered product analyst

I analyzed all of The Guestbook’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

The Guestbook is praised as a direct-booking and loyalty engine that helps independent and branded hotels shift demand from OTAs to their own website, lifting conversion, repeat stays, and revenue while reducing commission costs. Reviewers repeatedly note easy setup, guest-friendly cash-back/points redemption, and strong partner support. The main gaps are deeper reporting, PMS/analytics integration, and more marketing tools to expand awareness and group business.

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Lotte New York Palace, Grupo Posadas, Oxford Hotels & Resorts & 295 others

Read their reviews

What Types of Hotels The Guestbook is Popular For

Size

4 | X-Small (1-9 room)

48 | Small (10-49 room)

71 | Mid-Sized (50-99 room)

212 | Large (100-499 room)

42 | X-Large (500+ room)

Country

216 | United States

35 | Mexico

22 | Canada

16 | United Kingdom

7 | Thailand

6 | Australia

5 | Malaysia

4 | Czech Republic

3 | Turkey

3 | Portugal

3 | Switzerland

3 | Virgin Islands, U.S.

3 | China

2 | Saudi Arabia

2 | Ireland

2 | United Arab Emirates

2 | Singapore

2 | Hungary

2 | Maldives

2 | India

2 | Greece

1 | Saint Lucia

1 | Barbados

1 | Netherlands

1 | Costa Rica

1 | Austria

1 | Germany

1 | Italy

1 | Argentina

1 | Bulgaria

1 | Dominican Republic

1 | Saint Martin (French part)

1 | Denmark

1 | Macau

1 | Puerto Rico

1 | Spain

1 | Panama

1 | Namibia

1 | France

1 | Croatia

1 | Sierra Leone

Type

220 | Boutique Hotels

158 | Resorts

151 | Luxury Hotels

133 | City Center Hotels

102 | Airport/Conference Hotels

99 | Bed & Breakfast & Inns

90 | Limited Service & Budget Hotels

89 | Branded Hotels

33 | Extended Stay & Serviced Apartments

22 | Casinos

17 | Hostels

11 | Vacation Rentals & Villas

10 | RV Parks & Campgrounds

6 | Motels

Region

273 | North America

41 | Europe

22 | Asia Pacific

8 | Central America

7 | Middle East

6 | Oceania

3 | South America

2 | Africa

Category

365 | Loyalty Programs for Independents

248 | Direct Booking Tools

The Guestbook Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Direct Booking Tools for Casinos
#1 of 4
Best Direct Booking Tools for hotels in North America
#1 of 7
Best Direct Booking Tools for hotels in Central America
#1 of 1

The Guestbook Direct Booking Tools Rankings

By size
Best Direct Booking Tools for Small Hotels 96% recommended by 25 Small hotels
#3 of 11
The Guestbook is a top Direct Booking Tools pick among small hotels on HotelTechReport, with hoteliers pointing to flexible rewards, cash back, credit, or charitable donations that help them compete with OTA member perks and drive more direct bookings.
Best Direct Booking Tools for Mid-sized Hotels 97% recommended by 93 Mid-sized hotels
#2 of 11
The Guestbook is a top Direct Booking Tools pick among mid-sized hotels on HotelTechReport because hoteliers say its cash-back rewards give guests a clear reason to book direct instead of OTAs. They also point to the “3% commission” on conversions.
Best Direct Booking Tools for Large Hotels 97% recommended by 41 Large hotels
#2 of 7
The Guestbook is a top Direct Booking Tools pick among Large on HotelTechReport, with hoteliers pointing to its cash back rewards program that drives repeat direct bookings and cuts OTA dependence.
Best Direct Booking Tools for Enterprise Hotels 97% recommended by 30 Enterprise hotels
#2 of 6
The Guestbook is a top Direct Booking Tools pick among X Large on HotelTechReport, with hoteliers pointing to cash back rewards that make the direct booking offer feel more concrete than points. One reviewer says it is “transparent,” and another calls cash back a better fit for price comparison.
By type
Best Direct Booking Tools for Casinos 100% recommended by 12 Casinos hotels
#1 of 4
The Guestbook is a top Direct Booking Tools pick among casino hotels on HotelTechReport, with hoteliers pointing to its flexible rewards and Cash Rewards suite that help turn guests into direct bookers.
Best Direct Booking Tools for Resorts 97% recommended by 84 Resorts hotels
#2 of 13
The Guestbook is a top Direct Booking Tools pick among resorts on HotelTechReport, with reviewers pointing to cash back rewards and a loyalty offer that helps them pull bookings off OTAs and back to the hotel website. Guests like the choice to take cash or donate rewards to charity.
Best Direct Booking Tools for Hostels 92% recommended by 8 Hostels hotels
#3 of 4
The Guestbook is a top Direct Booking Tools pick among hostels on HotelTechReport because reviewers single out its incentive program that gets travelers to book direct and lift conversion rates, while also collecting new emails from non-guests.
Best Direct Booking Tools for City Center Hotels 96% recommended by 73 City Center Hotels hotels
#2 of 10
The Guestbook is a top Direct Booking Tools pick among city-center hotels on HotelTechReport, with hoteliers pointing to cash back rewards that make direct booking more compelling than OTA pricing. Reviewers say guests “see their value directly” when booking on the hotel website.
Best Direct Booking Tools for Branded Hotels 96% recommended by 58 Branded Hotels hotels
#2 of 10
The Guestbook is a top Direct Booking Tools pick among branded hotels on HotelTechReport, with hoteliers pointing to cash back rewards and charitable donations that give guests a reason to book direct instead of OTAs. One Bangkok property says it helped cut OTA dependence and bring in repeat stays.
Best Direct Booking Tools for Boutique Hotels 97% recommended by 111 Boutique Hotels hotels
#2 of 12
The Guestbook is a top Direct Booking Tools pick among boutique hotels on HotelTechReport, with hoteliers pointing to cash back and charitable rewards that give guests a reason to book direct and return. Many say it helps them compete with chains and OTAs without losing their independent identity.
Best Direct Booking Tools for Bed & Breakfast & Inns 97% recommended by 56 Bed & Breakfast & Inns hotels
#2 of 12
The Guestbook is a top Direct Booking Tools pick among Bed-N-Breakfast on HotelTechReport, because hoteliers point to cash back, gift cards, or donations that give guests a reason to book direct and come back.
Best Direct Booking Tools for Airport/Conference Hotels 97% recommended by 58 Airport/Conference Hotels hotels
#2 of 10
The Guestbook is a top Direct Booking Tools pick among conference hotels on HotelTechReport, with hoteliers pointing to its cashback rewards program as the hook that gets guests to book direct and stay in the loyalty loop.
Best Direct Booking Tools for Limited Service & Budget Hotels 97% recommended by 51 Limited Service & Budget Hotels hotels
#2 of 8
The Guestbook is a top Direct Booking Tools pick among Limited-Service-Budget on HotelTechReport because hoteliers say its rewards program helps guests book direct instead of OTAs, with cash back, credit, or charitable donations giving them a reason to choose the hotel website.
Best Direct Booking Tools for Luxury Hotels 98% recommended by 85 Luxury Hotels hotels
#2 of 12
The Guestbook is a top Direct Booking Tools pick among luxury hotels on HotelTechReport, with cash-back rewards that give guests a reason to book direct instead of through OTAs. Hoteliers also point to “free to charge” rewards and repeat stays.
Best Direct Booking Tools for Extended Stay & Serviced Apartments 94% recommended by 13 Extended Stay & Serviced Apartments hotels
#3 of 7
The Guestbook is a top Direct Booking Tools pick among Extended-Stay-Serviced-Apartments on HotelTechReport, because hoteliers point to cash back rewards that pull guests away from OTA price shopping and back to direct bookings.
Best Direct Booking Tools for Other 95% recommended by 30 Other hotels
#4 of 8
The Guestbook is a top Direct Booking Tools pick among independent hotels on HotelTechReport, with hoteliers pointing to its cash back rewards and loyalty program that helps pull direct bookings without discounting.
Best Direct Booking Tools for Vacation Rentals & Villas 97% recommended by 6 Vacation Rentals & Villas hotels
#6 of 7
The Guestbook is a top Direct Booking Tools pick among vacation rentals and villas on HotelTechReport, with reviewers pointing to clear direct-booking and loyalty rewards that “increase guest loyalty” and help guests see value before they book direct.
By region
Best Direct Booking Tools for hotels in Central America 98% recommended by 5 hotels in Central America
#1 of 1
The Guestbook is a top Direct Booking Tools pick among Central America on HotelTechReport because reviewers point to its cash-back rewards program and "clear visualization" for guests, which helps hotels push direct bookings and show the value of booking direct.
Best Direct Booking Tools for hotels in North America 98% recommended by 138 hotels in North America
#1 of 7
The Guestbook is a top Direct Booking Tools pick among North America on HotelTechReport, because hoteliers point to cash back, travel credits, or charity rewards that give guests a clear reason to book direct and come back.
Best Direct Booking Tools for hotels in Middle East 96% recommended by 5 hotels in Middle East
#2 of 2
The Guestbook is a top Direct Booking Tools pick among Middle East on HotelTechReport because hoteliers point to cash rewards or credits toward future stays that make direct bookings more compelling for guests.
Best Direct Booking Tools for hotels in Asia Pacific 93% recommended by 15 hotels in Asia Pacific
#4 of 5
The Guestbook is a top Direct Booking Tools pick among Asia Pacific on HotelTechReport because reviewers point to its cashback rewards program, which gets guests to book direct and brings repeat stays.
Best Direct Booking Tools for hotels in Europe 95% recommended by 21 hotels in Europe
#7 of 12
The Guestbook is a top Direct Booking Tools pick among Europe on HotelTechReport because hoteliers point to its cash back rewards, which make direct booking pay off immediately instead of points.
By country
Best Direct Booking Tools for hotels in United States 98% recommended by 109 hotels in United States
#1 of 7
The Guestbook is a top Direct Booking Tools pick among United States hoteliers on HotelTechReport, with reviewers pointing to cash back, travel credits, or charity donations that give guests a clear reason to book direct. Independent hotels also say that flexibility helps them compete with branded programs.
Best Direct Booking Tools for hotels in Canada 92% recommended by 12 hotels in Canada
#1 of 3
The Guestbook is a top Direct Booking Tools pick among Canada on HotelTechReport because hoteliers say its cash back, gift cards, or donations give guests a reason to book direct and return. One reviewer called it an "attractive incentive based loyalty program."
Best Direct Booking Tools for hotels in Malaysia 90% recommended by 5 hotels in Malaysia
#2 of 2
The Guestbook is a top Direct Booking Tools pick among hotels in Malaysia on HotelTechReport, with reviewers pointing to cash back rewards that help pull bookings away from OTA price checks. One hotel says it gives independents "an advantage against the OTAs."
Best Direct Booking Tools for hotels in Mexico 98% recommended by 17 hotels in Mexico
#2 of 2
The Guestbook is a top Direct Booking Tools pick among hotels in Mexico on HotelTechReport, with hoteliers pointing to its cash rewards suite and the way it turns website visitors into direct bookings and a guest database for later email marketing.
Best Direct Booking Tools for hotels in United Kingdom 89% recommended by 8 hotels in United Kingdom
#5 of 6
The Guestbook is a top Direct Booking Tools pick among United Kingdom hotels on HotelTechReport, with hoteliers pointing to its instant-gratification loyalty program and cash back rewards that help properties pull bookings direct.

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What is The Guestbook?

Founded in 2014 | Headquarters in Las Vegas (United States) | 45 employees
The Guestbook: Cash Rewards Suite is a direct booking enhancement platform designed to improve hotel profitability by reducing reliance on OTAs and minimizing commission costs. It bolsters guest satisfaction and loyalty through user-friendly interfaces and cash-back rewards, offering hotels a competitive advantage. The suite allows hoteliers to gain valuable insights into customer data, thereby increasing revenue potential. Created by experienced industry professionals, it supports over 900 hotels worldwide in maximizing net revenue by driving increased direct bookings and rewarding loyal guests effectively.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of The Guestbook products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by The Guestbook

FAQs

Capabilities

Booking Engine Integration

Email Capture Plugin

Member Deals

RewardsDash

In Stay Experiences

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

The Guestbook Extension

Loyalty Programs for Independents
A browser extension to help members automatically earn cash rewards at 60,000 hotel's world-wide. With your hotel as part of The Guestbook Collection, we'll convince users shopping on popular hotel booking sites to book on brand.com instead.

INCLUDED

The Guestbook Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Guestbook: Cash Rewards Suite is the #2 most trending product in the Direct Booking Tools category (out of 58) and the #71 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Guestbook has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Guestbook as the #2 Direct Booking Tools provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The Guestbook Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

The Guestbook Average The Guestbook

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No matching results

22

Success Stories

19

References

75

Featured Customers

The Guestbook Case Studies

profile-carrusel-screenshot

Oceanfront Growth: Direct bookings powered by The Guestbook

Fort Lauderdale (United States)

profile-carrusel-screenshot

Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

State College (United States)

profile-carrusel-screenshot

Elevating Loyalty & Experiences Through Direct Connections

Cancun (Mexico)

profile-carrusel-screenshot

Turning Stays into Loyalty at Pacific Palms Resort

City of Industry (United States)

profile-carrusel-screenshot

Strategic Growth at The Slate Phuket

Nai Yang (Thailand)

profile-carrusel-screenshot

Turning Guest Experiences into Loyalty and Growth

Colorado Springs (United States)

profile-carrusel-screenshot

Inspiring Returns and Lasting Impressions at Abode Hotels

Canberra (Australia)

profile-carrusel-screenshot

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

Vienna (Austria)

profile-carrusel-screenshot

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

Boise (United States)

profile-carrusel-screenshot

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

Dallas (United States)

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The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

Paris (France)

profile-carrusel-screenshot

Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

Anaheim (United States)

profile-carrusel-screenshot

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

Las Vegas (United States)

profile-carrusel-screenshot

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

Orlando (United States)

profile-carrusel-screenshot

By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

El Cajon (United States)

profile-carrusel-screenshot

YOTEL grows direct bookings and rewards loyal guests

Boston (United States)

profile-carrusel-screenshot

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

Lake Havasu City (United States)

profile-carrusel-screenshot

The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

New York City (United States)

profile-carrusel-screenshot

RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

York (United Kingdom)

profile-carrusel-screenshot

Sustaining Growth Year-Round

Toronto (Canada)

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Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

New York City (United States)

profile-carrusel-screenshot

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

More Products by The Guestbook

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The Guestbook Reviews

Hotelier Rating

Excellent
228
Very Good
15
Average
3
Poor
2
Terrible
0

Property Size

  • X-Small (4)
  • Small (31)
  • Mid-Sized (50)
  • Large (128)
  • X-Large (33)

Country

  • United States
    United States
    (136)
  • Mexico
    Mexico
    (19)
  • Canada
    Canada
    (17)
  • United Kingdom
    United Kingdom
    (9)
  • Australia
    Australia
    (5)
  • Malaysia
    Malaysia
    (5)
  • Thailand
    Thailand
    (4)
  • Switzerland
    Switzerland
    (3)
  • China
    China
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Turkey
    Turkey
    (2)
  • Portugal
    Portugal
    (2)
  • Greece
    Greece
    (2)
  • India
    India
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Singapore
    Singapore
    (2)
  • Bulgaria
    Bulgaria
    (1)
  • Italy
    Italy
    (1)
  • Barbados
    Barbados
    (1)
  • Austria
    Austria
    (1)
  • Netherlands
    Netherlands
    (1)
  • Germany
    Germany
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Croatia
    Croatia
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Denmark
    Denmark
    (1)
  • Maldives
    Maldives
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Macau
    Macau
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Spain
    Spain
    (1)
  • Panama
    Panama
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • France
    France
    (1)

Region

  • North America
    North America
    (172)
  • Europe
    Europe
    (28)
  • Asia Pacific
    Asia Pacific
    (18)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (2)
  • Central America
    Central America
    (7)
10

Direct bookings and loyalty made easy — signup timing could be better

Associate Director of Revenue Management from 200 to 499 room City Center Hotel in Toronto (Canada)

Verified
1 days ago
The Guestbook is a loyalty program that encourages direct bookings via cash rewards (5% Cash Back, 5% Cash for a Cause, or 15% Cash Forward for a future reservation). The program helps to increase conversion and loyalty, and enables us to more easily compete against the loyalty programs offered by major OTAs. The program is free for gue...
Country Canada
Associate Director of Revenue Management
Large Hotel
10

Reaching guests we wouldn’t organically — but groups and weddings need more focus

Marketing Manager from 100 to 199 room Boutique in Playa del Carmen (Mexico)

Verified
1 days ago
I believe The Guestbook has been able to help us reach places and people that maybe we organically wouldn't. We as a hotel may have paid media and partners but there is always a window of opportunity where clients can recommend or even stay with us with the rewards given by TG. This is a team effort and being assisted by our account manager...
Country Mexico
Marketing Manager
Large Hotel
10

Easy-to-use loyalty program with simple enrollment — PMS enrollment would help

Manager from 50-74 room Bed & Breakfast & Inn in Mount Horeb (United States)

Verified
1 days ago
Ease of use and simple enrollment. It is easy to use the loyalty program that guests value & reward approvals are simple.
Country United States
Manager
Mid-Sized Hotel
10

More direct bookings and loyal guests — but PMS integration would help

Reception Director from 200 to 499 room Boutique in Montreal (Canada)

Verified
1 days ago
Guestbook has been really beneficial for us by bringing in more direct bookings at better rates for our guests, encouraging customers to return, and helping us build long-term relationships with them. We also really appreciate having a dedicated Guestbook team that stays in direct contact with us, making the experience more personal and ens...
Country Canada
Reception Director
Large Hotel
10

Seamless customer care — waiting on SkyTouch integration

General Manager from 75-99 room Boutique in Morris (United States)

Verified
1 days ago
The Customer Care they provide to both the Hotel Staff & the Guest. They truly care about helping ensure the process is simply and seamless.
Country United States
General Manager
Mid-Sized Hotel
10

Great ROI and easy to use — package pricing is a hassle

General Manager from 100 to 199 room Branded Hotel in South San Francisco (United States)

Verified
9 days ago
Great ROI and a quality investment. Ease of use for both guests and the hotel. Very professional expertise and support from everyone we have interacted with.
Country United States
General Manager
Large Hotel
10

Excellent integration support — loyalty widget overlay needs work

IT Manager from 75-99 room Bed & Breakfast & Inn in Florida City (United States)

Verified
10 days ago
Melissa Sura and John Israel have been excellent in getting our property integrated. They are professional and they follow-up really well to ensure complete setup.
Country United States
IT Manager
Mid-Sized Hotel
10

Cost-neutral loyalty that drives repeat business — reports could be better

DOSM from 200 to 499 room Bed & Breakfast & Inn in Atlanta (United States)

Verified
11 days ago
The program truly resonates and connects with customers. It allows them to get instant benefits with cash rewards to truly compete with brand or OTA programs while building loyalty with customers. The process is easy for customers, and they do not need to wait to accrue points or work through any long earning and redemption process. We have...
Country United States
DOSM
Large Hotel
10

Easy direct bookings with guests who love the rewards

Director of Rooms from 75-99 room Boutique in Richmond (United States)

Verified
12 days ago
The customer support and communication. Guests love the loyalty program and the rewards. The direct bookings are very easy to use.
Country United States
Director of Rooms
Mid-Sized Hotel
10

Easy to use and gives guests a reason to book direct — more offer flexibility would help

Corporate Director of Marketing from 200 to 499 room Boutique in San Diego (United States)

Verified
13 days ago
What I like most about Guestbook is how easy it is to use and how much guests seem to appreciate the flexibility. They can choose what works best for them—whether that’s a credit toward a future stay, cash back, or giving to charity. From our side, it’s been a simple program to implement and support, and it gives guests another good reason...
Country United States
Corporate Director of Marketing
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 25

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

As a direct booking agency, we always preach the need to increase lifetime value with the customers you already have. The Guest Book helps us build that realationship / value over time through engaging loyalty programs that customers actually enjoy.

Question:

What differentiates this product or service from the competition?

Answer:

They really care about providing an experience that reflects your property and providing the most value to the right type of guests. Amazing customer service, and the partnerships team is second to none.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Loyalty programs are one of the best ways to increase the value of guests. The Guest Book pairs that value multiplier with direct booking tools that will decrease your OTA fees, while capturing/nurturing the right type of data you need to know your guests. It's such an easy implementation, and can be a great new revenue driver for any commercial strategy.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 10 recommend
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Peter Friedman Revenue Manager @ Engage Hospitality
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Casey Waugh Director of Growth @ Wallop
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John Bauso SVP Commercial Services @ Mosaic Hospitality
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Marisol Frothingham Owner @ RevOptimum
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Krystal De anda Head of Partnerships @ Triptease
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Peter Friedman Revenue Manager @ Engage Hospitality
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Emilio Zappalà CEO @ Best Hotel Tech
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Wendy Bingham Revenue Consultant @ TCRM
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Connor Barter Senior Market Manager @ Triptease
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William Darrah Vice President @ Amadeus Hospitality Americas
Are you a consultant or vendor that recommends The Guestbook? Leave a recommendation

News

logo

The Guestbook

3 months ago

Oceanfront Growth: Direct bookings powered by The Guestbook

post image
logo

The Guestbook

3 months ago

Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

post image
logo

The Guestbook

1 year ago

Elevating Loyalty & Experiences Through Direct Connections

post image
logo

The Guestbook

1 year ago

Turning Stays into Loyalty at Pacific Palms Resort

post image
logo

The Guestbook

1 year ago

Strategic Growth at The Slate Phuket

post image
logo

The Guestbook

1 year ago

Turning Guest Experiences into Loyalty and Growth

post image
logo

The Guestbook

1 year ago

Inspiring Returns and Lasting Impressions at Abode Hotels

post image
logo

The Guestbook

2 years ago

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

post image
logo

The Guestbook

2 years ago

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

post image
logo

The Guestbook

2 years ago

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

post image
logo

The Guestbook

2 years ago

The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

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The Guestbook

2 years ago

Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

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The Guestbook

2 years ago

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

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The Guestbook

2 years ago

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

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The Guestbook

2 years ago

YOTEL grows direct bookings and rewards loyal guests

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The Guestbook

2 years ago

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

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The Guestbook

2 years ago

The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

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The Guestbook

2 years ago

RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

Sustaining Growth Year-Round

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The Guestbook

3 years ago

Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

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The Guestbook

3 years ago

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

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The Guestbook

3 years ago

Selfbook and The Guestbook Team Up to Combine Cash Rewards With Seamless Hotel Bookings

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The Guestbook has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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