The Guestbook: Cash Rewards Suite
4.8 (103 REVIEWS)
Gautier, Carrie, James + 3 more experts recommend The Guestbook
Read RecommendationsThe Guestbook: Cash Rewards Suite
Ranked 2 (out of 45) in Direct Booking Tools
Hoteliers voted The Guestbook as the #3 Direct Booking Tools provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldDeveloped for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.
96% recommended by 134 hotels
Lotte New York Palace, Original Group, YOTEL Group & 131 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, The Guestbook: Cash Rewards Suite is the #3 most trending product in the Direct Booking Tools category (out of 45) and the #130 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreThe Guestbook’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted The Guestbook as the #3 Direct Booking Tools provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Booking Engine Integration
Email Capture Plugin
Member Deals
RewardsDash
Features
Conversion Boosters
Personalization
Offers & Promotions
Rate Monitoring & Parity
Messaging & Communication
Rewards & Loyalty
Analytics & Performance
Available Add-ons & Modules
The Guestbook Extension
Loyalty Programs for IndependentsPricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
One King West Hotel & Residence leveraged the power of cashback rewards to achieve a 27% increase in conversion.
Toronto (Canada)
Lotte New York Palace needed a way to attract new guests while giving past guests a reason to return.
New York (United States of America)
Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.
References
"Implementing the Guestbook has been great for our Brand.com numbers-we've consistently seen month-over-month improvements in conversions and returns. We particularly appreciate how seamlessly the Guestbook operates in the backend. Once a guest signs up, the Guestbook takes care of all of the operational work."
"We have seen that the Guestbook improves our booking engine's conversion rate. More direct bookings means we have a greater number of opportunities to deliver excellent guest experiences and foster loyalty."
"Implementing the Guestbook has been great for our numbers-we've consistently seen month-over-month improvements in conversions and returns. We particularly appreciate how seamlessly the Guestbook operates in the backend. Once a guest signs up, the Guestbook takes care of all of the operational work."
"We have seen that the Guestbook improves our booking engine's conversion rate. More direct bookings means we have a greater number of opportunities to deliver excellent guest experiences and foster loyalty."
Featured Customers
Popularity by Segment
Size
1 | X-Small (1-9 room)
5 | Small (10-24 room)
26 | Medium (25-74 room)
55 | Large (75-199 room)
72 | X-Large (200+ room)
Country
99 | United States of America
22 | Mexico
8 | Canada
8 | United Kingdom
4 | Malaysia
3 | Dominican Republic
3 | Saint Lucia
2 | Bermuda
2 | Aruba
2 | Singapore
1 | Puerto Rico
1 | Sierra Leone
1 | Virgin Islands, U.S.
1 | Thailand
1 | Croatia
1 | France
1 | United Arab Emirates
1 | Belize
1 | Saint Martin (French part)
1 | Costa Rica
Type
67 | Boutiques
61 | Resorts
41 | Luxury Hotels
19 | Branded Hotels
16 | City Center Hotels
9 | Limited Service & Budget Hotels
7 | Casinos
7 | Hostels
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
6 | Airport/Conference Hotels
4 | Extended Stay & Serviced Apartments
3 | Bed & Breakfast & Inns
2 | Motels
Region
129 | North America
14 | Central America
10 | Europe
7 | Asia Pacific
1 | Middle East
1 | South America
1 | Africa
Category
159 | Loyalty Programs for Independents
103 | Direct Booking Tools
More Products by The Guestbook
Hotelier Rating
Great partner to our independent, boutique hotel
Hotel Manager from 100 to 199 room Boutique in San Francisco (United States of America)
An amazing product and what a Team!
VP of Revenue from 200 to 499 room Boutique in West Hollywood (United States of America)
Good!
RM from 100 to 199 room Boutique in Playa del Carmen (Mexico)
The Guestbook is Great!
Front Office Manager from 100 to 199 room Boutique in San Francisco (United States of America)
Easy to work with.
Accounts Assistant from 25-49 room City Center Hotel in (United Kingdom)
Great cash reward program
COO from 10 to 24 room Boutique in Tulum (Mexico)
Easy to work with.
Head of Operations from 25-49 room City Center Hotel in (United Kingdom)
Friendly and hands on system
from 100 to 199 room City Center Hotel in Bukit Mertajam (Malaysia)
Great Product and the support from Gabby and the team has been beyond our expectations.
SR Manager of Revenue & Reservations from 500+ room Casino in Tunica Resorts (United States of America)
Great Product, even better Customer Service and Support!
Corp. Director of Finance & Revenue Strategy. from 50-74 room Boutique in Menlo Park (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Partnering with The Guestbook has been phenomenal. From the team that works behind the scenes making sure they can provide users with the best value when booking hotels around the world to the ease of use of their loyalty program. The various options given to guests between cash back, cash for a cause or cash forward give flexibility to all kind of travelers.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The cash back option is a huge differentiator from larger hotel chains and other loyalty programs. It is a unique feature that offers independent hotels tremendous value. The Guestbook booking platform is also a very cool way to browse hundreds of hotels they work with.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would highly recommend a hotel partner implementing Guestbook into their booking flow. The various rewards offered make this product a great addition for guests. It's a great additional incentive for guests to book on the hotel website and a great way for hotels to drive additional business.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
The Guestbook
1 week ago
One King West Hotel & Residence leveraged the power of cashback rewards to achieve a 27% increase in conversion.
The Guestbook
2 months ago
Lotte New York Palace needed a way to attract new guests while giving past guests a reason to return.
The Guestbook
2 months ago
Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.
The Guestbook
10 months ago
Selfbook and The Guestbook Team Up to Combine Cash Rewards With Seamless Hotel Bookings
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The Guestbook has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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