Ratings Snapshot
98%
Recommend
#4
Popularity index
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #4 out of 42 in Direct Booking Tools
Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support
The Guestbook’s customer support processes haven’t yet been verified by Hotel Tech Report.
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The Guestbook: Cash Rewards Suite Overview
The Guestbook: Cash Rewards Suite Overview
Amplify the efficacy of your direct booking efforts (& tools) with The Guestbook’s Cash Rewards Suite. There’s good reason why Amazon, Apple, Target, and most major credit cards have chosen cash back as the sole rewards currency to drive business results: it’s the #1 preference of consumers, and it drives significant incremental profitability. Founded in 2013 by long-time hoteliers, The Gues...
About The Guestbook View website
Founded in 2013 | Headquarters in West Hollywood United States | 45 employeesThe Guestbook partners with independent hotels to increase net revenue through the power of cash back rewards.
Other Products by The Guestbook
1/2
Integrates with
- Booking Engine
- Hotel Management Software
- Property Management Systems
Need a custom integration?
What customers love about The Guestbook: Cash Rewards Suite
98% recommend
VP of Hotel Marketing & Distribution
-Seamless integration and easy onboarding process -Flexible reward program to let guests redeem in three ways -Great way to drive direct bookings
Director of Sales & Revenue
Since joining the Guestbook, direct bookings have increased considerably. Guests always let us know they love the flexibility of a loyalty program that can either give you cash directly or use toward another stay. This i...
Hotel Manager
Guestbook allows us to be competitive with the big box hotels around us. Our guest loyalty has increased as we work to get more of our guests booking directly with the hotel versus 3rd party OTA bookings. Support from th...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
The Guest Book is a great platform that enables independent hotels and groups to offer loyalty to guests, allowing them to compete with large chains. Additionally, they do a great job in marketing hotels to drive direct traffic.
by James Bishop (SiteMinder) on October 15, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
The Guest Book is a bridge between direct guests and their hotels. They are able to engage with guests at varying parts of the guest journey and enables hotels to easily. customise and add promotions.
by James Bishop (SiteMinder) on October 15, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When selecting any type of service or software to enhance your guest journey or tech stack, it's worth spending the time to speak with their existing users, and understand their experience. In this case, you won't be disappointed!
by James Bishop (SiteMinder) on October 15, 2021
See more answers (2)
Recommended by
James Bishop
Senior Director, Global Ecosystem @ SiteMinder
Will Darrah
VP of Sales North America @ Amadeus
Will Darrah
VP of Sales North America @ Amadeus
Features
Want to go behind the scenes and see how The Guestbook: Cash Rewards Suite works?
Clients & references
References & testimonials
We have seen that the Guestbook improves our booking engine's conversion rate. More direct bookings means we have a greater number of opportunities to deliver excellent guest experiences and foster l...
Implementing the Guestbook has been great for our Brand.com numbers-we've consistently seen month-over-month improvements in conversions and returns. We particularly appreciate how seamlessly the Gue...
Featured partners
Case studies
The Guestbook doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- United Kingdom
- Saint Lucia
- Canada
- Bermuda
- Puerto Rico
- Costa Rica
Likelihood to Recommend
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October 02, 2022
The Guestbook: Cash Rewards Suite Review: Save on OTA Fees by using the Guestbook Rewards Program
Owner/Manager from Boutiques in Egg Harbor (United States of America)
Recommend
10/10
What do you like most?
Our small independent boutique hotel in Door County, Wisconsin has reduced the amount of fees paid to the OTA's by using the Guestbook Rewards program. The amount of direct bookings from our booking engin...
What do you dislike or think could be improved?
The Guestbook continually makes improvements and changes to the information that presents itself to the potential guest during the online booking process. I really do not have any ideas for improvement.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 29, 2022
The Guestbook: Cash Rewards Suite Review: The Guestbook features and opportunities to optimize the experience.
Rental Marketing Manager from Resorts in Clermont (United States of America)
Recommend
9/10
What do you like most?
It has exposed more future and repeat guests to book our family of resorts. We are able to campaign those guests with exclusive offers for direct bookings.
What do you dislike or think could be improved?
Have a wider ranger of rewards offerings if possible besides cash rebate or cash forward. Offer a rewards marketplace of sorts. Convert cash back to rewards points for either a future stay or product.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
September 29, 2022
The Guestbook: Cash Rewards Suite Review: Dedicated, friendly, and helpful support team
Digital Marketing Specialist from Resorts in Kissimmee (United States of America)
Recommend
10/10
What do you like most?
Our account manager ensures that we are always kept up to date with the latest technology and that our services are tailored to our business needs. The booking direct and loyalty and reward tools enhance ...
What do you dislike or think could be improved?
We would like the option to white-label, enhanced customization, aand choose additional rewards that would be mutually beneficial for our guests and business model.
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4
September 29, 2022
The Guestbook: Cash Rewards Suite Review: Upsell Opportunity
DIrector of Sales & Marketing (DOSM) from Other in Nashville (United States of America)
Recommend
10/10
What do you like most?
Incremental revenues; better communication with guests and allowing them to choose the right fit for their needs which in turn gives us better reviews and repeat clientele
What do you dislike or think could be improved?
at this time, we are happy with everything that has been presented to us and feel for now, no improvements are needed
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 29, 2022
The Guestbook: Cash Rewards Suite Review: Pays for itself
DORM from Other in Irvine (United States of America)
Recommend
10/10
What do you like most?
The program has brought us a good amount of business from other properties that use Guestbook as well as enticing guests that come directly to our website.
What do you dislike or think could be improved?
The program is starting to get more and more hotels added. The more that are added the more a chance to get cross bookings from other properties.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
September 29, 2022
The Guestbook: Cash Rewards Suite Review: The guest book helps us increase our direct bookings
Marketing coordinator from Extended Stay & Serviced Apartments in Miami (United States of America)
Recommend
10/10
What do you like most?
What I like the most about the guest book is how easy it is for users to navigate as everything is pretty straightforward. Our guests love to get rewards and they use the program a lot.
What do you dislike or think could be improved?
I think they could improve their brand awareness and exposure. The ability to give guests points could also be great.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
Pricing
The Guestbook hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Do independent hotel loyalty programs actually work?
8 months ago
Recent press releases
The Guestbook doesn’t have any recent company updates, news or announcements
Resources & reports
The Guestbook doesn’t have any free e-books or reports available
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Director of Sales, Marketing & Revenue
When evaluating a rewards program platform for our portfolio, we chose The Guestbook over others for a variety of reasons. The ease of use for our customers was one of the main keys. With so much information available an...