ReGuest

4.9 (25 REVIEWS)

HTR Score icon
HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 6 (out of 48) in Direct Booking Tools

I AM RE:GUEST, YOUR DIGITAL ROOM SELLER.

Reguest has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ReGuest is the #15 most trending product in the Direct Booking Tools category (out of 48) and the #810 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Reguest’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ReGuest
Founded in 2013 | Headquarters in Tirol (Italy) | 20 employees
Re:Guest is the digital room seller for the hotel of the future. With the Sales Cycle®, the software unlocks the revenue potential of your rooms and additional services in every phase of the guest journey. It also takes your guest communication to a new level thanks to the integrated Messenger, WhatsApp communication and personalized newsletters. With C.r.i.s., Re:Guest expands your reception team. The virtual employee with cognitive artificial intelligence responds to guest questions and concerns, precisely and independently.

Capabilities

profile-empty-state.svg

Reguest doesn’t have any benefits or use cases available

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

Website Offers & Motivational Triggers

Direct Booking Tools
I don’t just present your offer one way or another, but on its own website. You can customize it with various multimedia content – perfectly tailored, making that pointer navigate to “book” almost automatically. And just in case anyone is still undecided ? I’m never short of additional booking incentives to turn the situation around and persuade them.

INCLUDED

Website Livechat

Hotel Chatbots
You won’t convince anyone through machine communication. With my Messenger, it’s a whole other story. Every receptionist can use it to show themselves in person and greet ? the guest with a smiling picture of themselves: face-to-face, just how it’s done.

INCLUDED

Personalized Options

Upselling Software
One-size-fits-all doesn’t work for offers – just like there is no stereotypical kind of guest. That’s why I give you different options for your offers, where you can easily and quickly find the right one each time.

INCLUDED

Re:Guest Messenger

Guest Messaging Software
Having to explain the same things twice is annoying ?, and with Re:Guest you never have to do that again. There are predefined answers in several languages for e-mails and chat messages. You can define them yourself and insert them in seconds.

INCLUDED

Offer Bundles

Upselling Software
Does that sound familiar to you? It’s high season ? and you’re getting multiple enquiries for the same time period. Replying to all of them individually? As if! Using Multi Offers, you can filter out similar or identical enquiries, formulate a standardized rejection or reply with an offer and send them back to everyone with just one click. Phew, what a relief.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

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Hotelier Rating

Excellent
25
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Small (3)
  • Medium (15)
  • Large (7)

Country

  • Italy
    Italy
    (18)
  • Austria
    Austria
    (4)
  • Switzerland
    Switzerland
    (3)

Region

  • Europe
    Europe
    (25)
10

Great Tool!

Owner from 10 to 24 room Boutique in Soprabolzano (Italy)

Verified
13 months ago
The direct contact with guests is great. The changeover is not easy because we were used to sending emails before, but after that it is very intuitive. If we have any questions, the support is always there.
Country Italy
Owner
Small Hotel
10

We never want to work without Re:Guest again!

Hotelier from 50-74 room in Söll (Austria)

Verified
13 months ago
The system is very, very easy to use and if help is needed, support is very reliable. Our guests have a lot more trust in our product thanks to the professional appearance and we can push through higher prices much better. Re:Guest is also open to suggestions and requests from the hotelier and keeps inspiring us with their ideas.
Country Austria
Hotelier
Medium Hotel
10

What comes to mind when we think of Reguest? Competent advice - reliability - professional execution - good value for money... and all of that in a very friendly cooperation.

Hotelier from 50-74 room Resort in Schladming (Austria)

Verified
15 months ago
With the best know-how, you manage to help us on the way to booking quickly and professionally to success. We felt very comfortable working together right from the start.
Country Austria
Hotelier
Medium Hotel
9

Best CRM for leisure hotels

Owner from 50-74 room Boutique in Nova Levante (Italy)

Verified
15 months ago
Great customer support, tailormade solutions, innovative development, easy to use, especially for new and untrained employees. Looking forward to the new auto-offer tool.
Country Italy
Owner
Medium Hotel
10

All in one ever evolving software!

Titolare from 25-49 room in Andalo (Italy)

Verified
15 months ago
We have been working with ReGuest for years now and we can only be satisfied not only with their way of working but also with how they continue to develop their product. We always welcome each of their new releases with joy and curiosity: we know that most of their implementations will help us not only to work less and better but also to se...
Country Italy
Titolare
Medium Hotel
10

Highly recommended

Titolare from 25-49 room in Senales (Italy)

Verified
17 months ago
The speed that saves a lot of time in bidding. The support when I need it is very kind and very professional. Viewing our Re: Guest offers took it to another level.
Country Italy
Titolare
Medium Hotel
10

We believed in Re:Guest right from the very beginning

Brand Manager from 25-49 room Luxury Hotel in Vigo di Fassa (Italy)

Verified
2 years ago
Re:Guest has made the job of our receptionists a lot easier, optimising and speeding it up. But not only that: it has also facilitated the guest's approach to our receptionists. Thanks to Re:Guest Messenger, a user-friendly messaging platform, the guest can easily get in touch with the hotel at any time. Furthermore, the statistics and data...
Country Italy
Brand Manager
Medium Hotel
10

Speed & efficiency

Revenue Manager from 100 to 199 room Branded Hotel in Milano (Italy)

Verified
2 years ago
The software significantly increases efficiency and speed. Many processes that we had to take care of manually before now happen automatically. This reduces sources of error and we can turn our attention to other important things. Follow-ups and pre- and post-stay, for example, are covered completely autonomously by Re:Guest. We also really...
Country Italy
Revenue Manager
Large Hotel
10

The WhatsApp function is great

Executive Director/ Geschäftsführer from 10 to 24 room City Center Hotel in Bressanone (Italy)

Verified
2 years ago
What I like most is that I can also send offers, newsletters, etc. via WhatsApp. Our newsletter open rates are higher than ever. In addition, the effort for creating newsletters and offers is much lower - I would even say that you can save staff using Re:Guest. The reception work is highly efficient, there’s perfect control of all sales act...
Country Italy
Executive Director/ Geschäftsführer
Small Hotel
10

Better conversions since working with Re:Guest

Hotel Manager from 25-49 room in Arosa (Switzerland)

Verified
2 years ago
With ReGuest, the creation of offers has become more professional, easier, faster and very flexible! At the same time, all communication with the guest is handled easily and often automatically. The support team always responds very quickly and courteously. Since the introduction of Re:Guest into our daily work processes, our booking rate i...
Country Switzerland
Hotel Manager
Medium Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

✓ Very clear and intelligent interface ✓ A lot of APIs ✓ Grade of innovation ✓ Understandung of the hotel and Travel business ✓ Intelligent user management ✓ Performance driven automation ✓ Enables a very fast respont to the guest

Question:

What differentiates this product or service from the competition?

Answer:

Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Mario Krispler Online Marketing @ Ursache Wirkung
RecommendationAvatar
Mario Krispler Online Marketing @ Ursache Wirkung
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Support

Unverified

Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

3 days

Recommended

99%

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