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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
ReGuest
4.9 (52 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest
Ranked 4 (out of 58) in Direct Booking Tools
ReGuest is the most advanced hotel CRM on the market. From (automatic) emotional and personalized offers to the sale of additional services, it seizes every revenue opportunity at every stage of the guest journey.
98% recommended by 77 hotels
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 74 others
Bell - AI powered product analyst
I analyzed all of Reguest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Reguest helps hotels centralize guest communications, offers, and booking-related workflows so staff can respond faster, reduce errors, and present more professional, book-now-ready offers that support direct revenue. Reviewers value its WhatsApp/Outlook consolidation, PMS synchronization, chatbot/live chat, and analytics for conversion tracking. Limits mentioned include limited CRM depth, weak mobile use, and some manual work when syncing changes or building new templates.
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 74 others
Read their reviewsWhat Types of Hotels Reguest is Popular For
Size
5 | X-Small (1-9 room)
34 | Small (10-49 room)
25 | Mid-Sized (50-99 room)
12 | Large (100-499 room)
1 | X-Large (500+ room)
Country
42 | Italy
17 | Austria
14 | Germany
3 | Switzerland
1 | Tunisia
Type
29 | Luxury Hotels
28 | Boutique Hotels
25 | Resorts
20 | Bed & Breakfast & Inns
14 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
7 | City Center Hotels
6 | Branded Hotels
6 | Limited Service & Budget Hotels
4 | Vacation Rentals & Villas
3 | Hostels
2 | RV Parks & Campgrounds
Region
76 | Europe
1 | Africa
Category
52 | Direct Booking Tools
38 | Hotel CRM & Email Marketing
35 | Guest Messaging Software
22 | Hotel Chatbots
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What is Reguest?
Founded in 2014 | Headquarters in Tirol (Italy) | 20 employees
ReGuest is a hotel CRM software designed to manage guest communication, sales, and marketing across the entire guest journey. It helps hotels store and use guest data to create personalized offers, automate sending them, and increase bookings and upsells for rooms and extra services. With built-in messaging through chat, WhatsApp, and email, it keeps communication seamless and efficient, while real-time reporting helps hotels improve sales performance and guest engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Reguest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Reguest Reviews Analyzed: 9
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Reguest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Reguest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Reguest's Provided Description:
"ReGuest is the most advanced hotel CRM on the market, designed to revolutionize sales and marketing communication at every stage of the guest journey. At the heart of ReGuest lies its Sales Cycle that maximizes revenue potential by storing and using guest data for personalization and optimizing the sales of rooms and additional services. With ReGuest, you can create tailored offers that drive bookings, automate the process of creating and sending these offers, and leverage upselling opportunities to boost additional revenue. Seamless communication via Messenger, WhatsApp and E-Mail keeps guests engaged, while real-time statistics provide actionable insights to refine your strategy. Re:Guest Sales ensures every step is a step toward maximizing profitability."
FAQs
Capabilities
Price Variants in offers
Price Variants in offers
You can set multiple price variants 💶 for each room offered. Stay flexible and increase your booking rate.
Send multiple offers once a time
Send multiple offers once a time
Create a single offer and respond to multiple availability requests for the same period. This increases your team's efficiency 🏃.
Suitable for Multi-Property management
Suitable for Multi-Property management
With Re:Guest, you can manage requests and offers for hotel groups or multiple hotels 🏨 simultaneously from a single platform.
Statistics & Analysis
Statistics & Analysis
Re:Guest provides you with analyses, data, and statistics 📊 on your sales and team performance in real-time. This allows you to make decisions based on real data.
Guest Profiling
Guest Profiling
Based on purchase behavior, Re:Guest automatically creates a guest profile in my CRM with valuable 🗃️ information for an even more personalized guest experience.
AI Copilot
AI Copilot
Everything is easy! Re:Guest offers you the practical Copilot, an AI-based writing assistant that professionally writes, expands, shortens, corrects ✍️, optimises and translates texts for you around the clock. And it does this for every need and in all channels, from emails and WhatsApp to your newsletters.
Booking Cockpit
Booking Cockpit
All guest correspondence, all inquiries, and all booked stays, both past 🗓️ and future, are accessible in one place. Through the messenger, your guests can easily access it at any time.
Automatic messages before the stay
Automatic messages before the stay
With Re:Guest, no question goes unanswered. It automatically sends the booking confrimation and, following, all important and useful 💡 information to your guests before their arrival. You set the sending time, Re:Guest sends it, and your guests are optimally prepared.
Online Check-In
Online Check-In
Re:Guest's check-in assistant will ask for all the important data of your guest and their fellow travelers even before their arrival. The data can be saved as a template and easily accessed for any further stays.
Digital Concierge
Digital Concierge
On their day of arrival, I greet your guests with a welcome email and give them access to their Digital Concierge. You can supplement my digital guest folder with external info services through widgets. You could include the weather forecast, excursion tips or transport options.
Easy check-out
Easy check-out
Oh no, it’s time to say goodbye…Re:Guest automatically contacts your guest on the day of departure and gives them all the instructions to pay their bills comfortably online.
Post-Stay Review
Post-Stay Review
With an automatic email, Re:Guest asks your guests to leave their feedback ⭐. You can use the reviews to continuously improve your service.
Features
Conversion Boosters
4/5 features
Personalization
4/5 features
Offers & Promotions
4/5 features
Rate Monitoring & Parity
4/5 features
Messaging & Communication
4/5 features
Rewards & Loyalty
4/5 features
Analytics & Performance
4/5 features
Reguest Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest is the #7 most trending product in the Direct Booking Tools category (out of 58) and the #399 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Reguest Case Studies
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References
Reguest doesn’t have any references available
Featured Customers
More Products by Reguest
Hotelier Rating
Looking for specific info?
8
Fast onboarding and efficient work — but data upkeep is confusing
Management from 5 to 9 room in Santa Maddalena (Italy)
Verified
7 days ago
I especially like that new employees quickly familiarize themselves with the system and learn the most important work steps in a short time. This significantly facilitates onboarding and enables independent and efficient work.
Italy
Italy
Management
X-Small Hotel
10
Easy for everyone to use — but group bookings need work
Hotelier from 75-99 room Bed & Breakfast & Inn in Soll (Austria)
Verified
30 days ago
It is so easy for everyone to work with and it supports a professional look. Guests love it too! The program is constantly being developed and improved and we like that they actually listen to us.
Austria
Austria
Hotelier
Mid-Sized Hotel
10
Simple, fast, and clear — booking changes could be easier
Innkeeper from 25-49 room in Steeg (Austria)
Verified
1 months ago
Simple, fast, clear, good presentation, option of different languages
reliable, modern, forward-looking, good support, innovative, and, and, and, and, and, and
Austria
Austria
Innkeeper
Small Hotel
9
Easy offers with polished guest experience — PMS integration needs work
Owner from 50-74 room in Jesolo (Italy)
Verified
1 months ago
The ease of creating offers and the quality of the end result in terms of graphics and user experience. The management of the booking and payment process.
Italy
Italy
Owner
Mid-Sized Hotel
10
User-friendly daily operations with strong support — but special requests are limited
Marketing Manager from 200 to 499 room Boutique in San Martino in Passiria (Italy)
Verified
1 months ago
We really enjoy working with Reguest. Especially in the daily hotel operations, it's a real advantage when a system truly simplifies processes without unnecessarily complicating them. After a short familiarization period, it's easy to navigate and implement many things quickly and easily. What we particularly appreciate is its user-friendli...
Italy
Italy
Marketing Manager
Large Hotel
9
Autonomous booking and 24/7 support — but not fully multi-hotel
Revenue Manager from 50-74 room Resort in Livigno (Italy)
Verified
1 months ago
ReGuest's latest developments have positioned it among the top-of-the-line products: direct booking modules, push booking upload to the PMS, and, most importantly, the CRIS chatbot with artificial intelligence and the Auto-Offer matching module complete the package, making it a fully autonomous program that responds 24/7. Personally, I've b...
Italy
Italy
Revenue Manager
Mid-Sized Hotel
10
Simple, intuitive reception work that saves time — could automate more
Hotelier from 50-74 room Luxury Hotel in San Candido (Italy)
Verified
1 months ago
What particularly impresses me about Reguest is its simple and intuitive operation, as well as its reliable service. Because the system is constantly updated and always kept current, it provides invaluable support for daily operations at reception. Both reception duties and the processing and management of bookings are significantly simplif...
Italy
Italy
Hotelier
Mid-Sized Hotel
10
Clear guest communication in one place — but external spa guests are missing
Owner from 25-49 room Boutique in Fie allo Sciliar (Italy)
Verified
1 months ago
What makes Reguest a game changer is the fact that it consolidates all the different communication channels. The back-and-forth between Outlook, hotel software, and WhatsApp is eliminated, resulting in a complete and clear communication flow. The media management system is a huge help. Photos can be easily uploaded and used for both the com...
Italy
Italy
Owner
Small Hotel
10
Easy-to-use tool that saves work — but PMS sync still needs improvement
Host from 25-49 room Boutique in Kochel am See (Germany)
Verified
1 months ago
It's a very easy-to-use tool that saves us a lot of work. It also provides each guest with perfectly presented and clear offers, ensuring ideal guest information and encouraging them to book directly. Thanks to the interface with the PMS, there are no transmission errors.
Germany
Germany
Host
Small Hotel
10
Great program
Hotelier from 50-74 room in Todtnauberg (Germany)
Verified
10 months ago
Very fast quote preparation, chatbot works great, enormous time savings, we work with almost all tools and are very satisfied.
Germany
Germany
Hotelier
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The offer presentation is visually appealing and well structured. The sales team also does a very good job of presenting the tool and communicating its potential and capabilities. Another positive aspect is the modern and intuitive look and feel, particularly from the guest’s perspective.
Showing all answers to: "What does this product or service do well?"
The offer presentation is visually appealing and well structured. The sales team also does a very good job of presenting the tool and communicating its potential and capabilities. Another positive aspect is the modern and intuitive look and feel, particularly from the guest’s perspective.
✓ Very clear and intelligent interface
✓ A lot of APIs
✓ Grade of innovation
✓ Understandung of the hotel and Travel business
✓ Intelligent user management
✓ Performance driven automation
✓ Enables a very fast respont to the guest
Question:
What differentiates this product or service from the competition?
Answer:
The main differentiator is the more attractive and polished offer presentation. Beyond that, however, the product comes with quite a few limitations compared to other solutions. Many everyday reservation workflows are unnecessarily cumbersome, often requiring staff to switch between the system, PMS and channel manager. In addition, several integrations and interfaces do not work as seamlessly or reliably as presented during the sales process.
Showing all answers to: "What differentiates this product or service from the competition?"
The main differentiator is the more attractive and polished offer presentation. Beyond that, however, the product comes with quite a few limitations compared to other solutions. Many everyday reservation workflows are unnecessarily cumbersome, often requiring staff to switch between the system, PMS and channel manager. In addition, several integrations and interfaces do not work as seamlessly or reliably as presented during the sales process.
Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Do not take everything presented during the sales process at face value. In our experience, several integrations do not work nearly as seamlessly as advertised. For many standard hotel reservation workflows, the system is surprisingly impractical, as staff still need to work across two or three additional systems, such as the PMS and channel manager, to complete relatively routine tasks. I would therefore recommend testing the actual day-to-day workflows and all critical interfaces thoroughly before making a decision. We have found processes to be insufficiently robust, while support responses are often standardised and show limited understanding of the underlying operational issue. At times, the product and support experience gives the impression that real-world hotel reservation workflows were not sufficiently considered when the system was designed.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Do not take everything presented during the sales process at face value. In our experience, several integrations do not work nearly as seamlessly as advertised.
For many standard hotel reservation workflows, the system is surprisingly impractical, as staff still need to work across two or three additional systems, such as the PMS and channel manager, to complete relatively routine tasks.
I would therefore recommend testing the actual day-to-day workflows and all critical interfaces thoroughly before making a decision. We have found processes to be insufficiently robust, while support responses are often standardised and show limited understanding of the underlying operational issue. At times, the product and support experience gives the impression that real-world hotel reservation workflows were not sufficiently considered when the system was designed.
Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.
+ 0
recommend
Recommended by
Marc Köhle
Head of Consulting
@
Mariacher and friends
Mario Krispler
Online Marketing
@
Ursache Wirkung
Marc Köhle
Head of Consulting
@
Mariacher and friends
Mario Krispler
Online Marketing
@
Ursache Wirkung
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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