Growth for your Hotel's Direct Channel
ReGuest
4.9 (25 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest
Ranked 6 (out of 50) in Direct Booking Tools
I AM RE:GUEST, YOUR HOTEL CRM WITH INTELLIGENT GUEST COMMUNICATION FOR SALES & MARKETING.
99% recommended by 25 hotels
Reguest has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
What is Reguest?
Founded in 2013 | Headquarters in Tirol (Italy) | 20 employees
ReGuest is a cutting-edge communication and sales software tailored specifically for the hotel industry. This innovative platform streamlines and professionalizes guest interactions, ultimately leading to higher revenue and enhanced guest experiences. With features like automated messaging, real-time chat, and the ability to send personalized offers, ReGuest empowers hoteliers to elevate sales and operational efficiency while reducing their workload. By integrating seamlessly into existing business operations, ReGuest helps hotels offer a more personalized and efficient service, thereby improving guest satisfaction and loyalty.
Capabilities
Reguest doesn’t have any benefits or use cases available
Features
Conversion Boosters
4/5 features
Personalization
4/5 features
Offers & Promotions
4/5 features
Rate Monitoring & Parity
4/5 features
Messaging & Communication
4/5 features
Rewards & Loyalty
4/5 features
Analytics & Performance
4/5 features
Available Add-ons & Modules
Website Offers & Motivational Triggers
Direct Booking Tools
I don’t just present your offer one way or another, but on its own website. You can customize it with various multimedia content – perfectly tailored, making that pointer navigate to “book” almost automatically. And just in case anyone is still undecided ? I’m never short of additional booking incentives to turn the situation around and persuade them.
Website Livechat
Hotel Chatbots
You won’t convince anyone through machine communication. With my Messenger, it’s a whole other story. Every receptionist can use it to show themselves in person and greet ? the guest with a smiling picture of themselves: face-to-face, just how it’s done.
Personalized Options
Upselling Software
One-size-fits-all doesn’t work for offers – just like there is no stereotypical kind of guest. That’s why I give you different options for your offers, where you can easily and quickly find the right one each time.
Re:Guest Messenger
Guest Messaging Software
Having to explain the same things twice is annoying ?, and with Re:Guest you never have to do that again. There are predefined answers in several languages for e-mails and chat messages. You can define them yourself and insert them in seconds.
Offer Bundles
Upselling Software
Does that sound familiar to you? It’s high season ? and you’re getting multiple enquiries for the same time period. Replying to all of them individually? As if! Using Multi Offers, you can filter out similar or identical enquiries, formulate a standardized rejection or reply with an offer and send them back to everyone with just one click. Phew, what a relief.
Reguest Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest is the #15 most trending product in the Direct Booking Tools category (out of 50) and the #849 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare Reguest to Top Alternatives
Developed for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.
Smart communication for hoteliers and guests. Simple. Automated. Profitable.
Want to find out if Reguest is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Re:Guest for its ability to streamline and professionalize guest communications, leading to increased revenue and improved guest experiences. The tool's innovative features, such as automated messaging, real-time chat, and personalized offers, help elevate sales and efficiency while reducing the workload. However, there are areas for improvement, like the customization options and some minor functional issues, which Re:Guest frequently updates based on user feedback.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great Tool!
Owner from 10 to 24 room Boutique in Soprabolzano (Italy)
Verified
17 months ago
The direct contact with guests is great. The changeover is not easy because we were used to sending emails before, but after that it is very intuitive. If we have any questions, the support is always there.
Italy
Italy
Owner
Small Hotel
10
We never want to work without Re:Guest again!
Hotelier from 50-74 room Bed & Breakfast & Inn in Soll (Austria)
Verified
17 months ago
The system is very, very easy to use and if help is needed, support is very reliable. Our guests have a lot more trust in our product thanks to the professional appearance and we can push through higher prices much better. Re:Guest is also open to suggestions and requests from the hotelier and keeps inspiring us with their ideas.
Austria
Austria
Hotelier
Medium Hotel
10
What comes to mind when we think of Reguest? Competent advice - reliability - professional execution - good value for money... and all of that in a very friendly cooperation.
Hotelier from 75-99 room Resort in Schladming (Austria)
Verified
2 years ago
With the best know-how, you manage to help us on the way to booking quickly and professionally to success. We felt very comfortable working together right from the start.
Austria
Austria
Hotelier
Large Hotel
9
Best CRM for leisure hotels
Owner from 50-74 room Bed & Breakfast & Inn in Nova Levante (Italy)
Verified
2 years ago
Great customer support, tailormade solutions, innovative development, easy to use, especially for new and untrained employees. Looking forward to the new auto-offer tool.
Italy
Italy
Owner
Medium Hotel
10
All in one ever evolving software!
Titolare from 25-49 room Bed & Breakfast & Inn in Andalo (Italy)
Verified
2 years ago
We have been working with ReGuest for years now and we can only be satisfied not only with their way of working but also with how they continue to develop their product. We always welcome each of their new releases with joy and curiosity: we know that most of their implementations will help us not only to work less and better but also to se...
Italy
Italy
Titolare
Medium Hotel
10
Highly recommended
Titolare from 25-49 room Extended Stay & Serviced Apartment in Senales (Italy)
Verified
2 years ago
The speed that saves a lot of time in bidding. The support when I need it is very kind and very professional. Viewing our Re: Guest offers took it to another level.
Italy
Italy
Titolare
Medium Hotel
10
We believed in Re:Guest right from the very beginning
Brand Manager from 25-49 room Luxury Hotel in Vigo di Fassa (Italy)
Verified
2 years ago
Re:Guest has made the job of our receptionists a lot easier, optimising and speeding it up. But not only that: it has also facilitated the guest's approach to our receptionists. Thanks to Re:Guest Messenger, a user-friendly messaging platform, the guest can easily get in touch with the hotel at any time. Furthermore, the statistics and data...
Italy
Italy
Brand Manager
Medium Hotel
10
Speed & efficiency
Revenue Manager from 200 to 499 room Branded Hotel in Milan (Italy)
Verified
2 years ago
The software significantly increases efficiency and speed. Many processes that we had to take care of manually before now happen automatically. This reduces sources of error and we can turn our attention to other important things. Follow-ups and pre- and post-stay, for example, are covered completely autonomously by Re:Guest. We also really...
Italy
Italy
Revenue Manager
X-Large Hotel
10
The WhatsApp function is great
Executive Director/ Geschäftsführer from 10 to 24 room Bed & Breakfast & Inn in Bressanone (Italy)
Verified
2 years ago
What I like most is that I can also send offers, newsletters, etc. via WhatsApp. Our newsletter open rates are higher than ever. In addition, the effort for creating newsletters and offers is much lower - I would even say that you can save staff using Re:Guest. The reception work is highly efficient, there’s perfect control of all sales act...
Italy
Italy
Executive Director/ Geschäftsführer
Small Hotel
10
Better conversions since working with Re:Guest
Hotel Manager from 25-49 room in Arosa (Switzerland)
Verified
2 years ago
With ReGuest, the creation of offers has become more professional, easier, faster and very flexible! At the same time, all communication with the guest is handled easily and often automatically. The support team always responds very quickly and courteously. Since the introduction of Re:Guest into our daily work processes, our booking rate i...
Switzerland
Switzerland
Hotel Manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
✓ Very clear and intelligent interface ✓ A lot of APIs ✓ Grade of innovation ✓ Understandung of the hotel and Travel business ✓ Intelligent user management ✓ Performance driven automation ✓ Enables a very fast respont to the guest
Showing all answers to: "What does this product or service do well?"
✓ Very clear and intelligent interface
✓ A lot of APIs
✓ Grade of innovation
✓ Understandung of the hotel and Travel business
✓ Intelligent user management
✓ Performance driven automation
✓ Enables a very fast respont to the guest
Question:
What differentiates this product or service from the competition?
Answer:
Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.
Showing all answers to: "What differentiates this product or service from the competition?"
Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.
Recommended by
Mario Krispler
Online Marketing
@
Ursache Wirkung
Mario Krispler
Online Marketing
@
Ursache Wirkung
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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