ReGuest

Ranked 6 (out of 40) in Direct Booking Tools

Direct Booking Tools

Re:Guest is a software package for high performance sales that will delight your guests and keep you...

Ratings Snapshot

Certificate of Excellence
Read 18 reviews
99%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ReGuest has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #6 out of 40 in Direct Booking Tools

Ease of Use
4.9/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Reguest’s customer support processes haven’t yet been verified by Hotel Tech Report.

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ReGuest Overview

Top Alternative: Hotelchamp Convert

ReGuest Overview

You only need one software solution to perform better. Re:Guest links all the contact points with your guest so effectively that you will achieve a higher booking rate without having to do anything. This means Re:Guest isn’t just any old software, but your promise of success.

About Reguest

Founded in 2013 | Headquarters in Tirol Italy | 20 employees

With Re:Guest, the most sophisticated software for high performance sales, you can easily make more direct bookings, whilst having fun too. Every day.

Integrates with

  • Property Management Systems
  • Booking Engine
  • Central Reservations Systems
Browse integrations (10 verified)

Pros & Cons

Like 99% recommend

Propriety

With Re:Guest, working becomes fun! It allows us to increase sales and differentiates itself by its well-made and attractive offers and the possibility to customize and adapt them to each guest. Another of its strengths ...

Hotel Manager

With ReGuest, the creation of offers has become more professional, easier, faster and very flexible! At the same time, all communication with the guest is handled easily and often automatically. The support team always r...

CEO

Thanks to Re:Guest, the opening rate of our offers has improved immediately, it is now a good 95%. In addition, we were able to increase our turnover by 13%. Re:Guest organizes sales and guest data uniformly and every ...

CEO

The Re:Guest team is always available and responds super quickly to all our questions and concerns. There are updates several times a year and we are very satisfied.

Marketing Manager

- Whatsapp authorisation expires after 24 hours - Possibility of choosing the image of the accommodation in the pdf file of the offer

Revenue Manager

As long as Re:Guest continues to respond so well to our day-to-day needs, I have nothing to complain about .

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

✓ Very clear and intelligent interface ✓ A lot of APIs ✓ Grade of innovation ✓ Understandung of the hotel and Travel business ✓ Intelligent user management ✓ Performance driven automation ✓ Enables a very fast respont to the guest

by Mario Krispler (Ursache Wirkung) on March 25, 2021

Question:

What differentiates this product or service from the competition?

Answer:

Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.

by Mario Krispler (Ursache Wirkung) on March 25, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.

by Mario Krispler (Ursache Wirkung) on March 25, 2021

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GETTING STARTED

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Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Central America
  • Antarctica
  • Oceania
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Italy
  • Switzerland
  • Austria

18 Verified Reguest Reviews

Likelihood to Recommend
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This vendor is 64% below the category average..

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This vendor has fewer recent reviews than average compared to other top Direct Booking Tools providers. It is advised that you ask for recent references before proceeding.

April 14, 2022

ReGuest Review: The WhatsApp function is great

Executive Director/ Geschäftsführer from City Center Hotels in Bressanone (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

What I like most is that I can also send offers, newsletters, etc. via WhatsApp. Our newsletter open rates are higher than ever. In addition, the effort for creating newsletters and offers is much lower -...

What do you dislike or think could be improved?

I can't think of anything. Re:Guest always reacts very quickly to changes in the digital world and to the needs of its users.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 14, 2022

ReGuest Review: Speed & efficiency

Revenue Manager from Branded Hotels in Milano (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The software significantly increases efficiency and speed. Many processes that we had to take care of manually before now happen automatically. This reduces sources of error and we can turn our attention ...

What do you dislike or think could be improved?

As long as Re:Guest continues to respond so well to our day-to-day needs, I have nothing to complain about .

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

March 30, 2022

ReGuest Review: Better conversions since working with Re:Guest

Hotel Manager from Other in Arosa (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With ReGuest, the creation of offers has become more professional, easier, faster and very flexible! At the same time, all communication with the guest is handled easily and often automatically. The suppo...

What do you dislike or think could be improved?

Overall, no big deal. If there is a small adjustment/improvement is needed, the support team fixes it immediately, when possible.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 23, 2022

ReGuest Review: Re:Guest is a very high-performance tool

Receptionist from Other in Lido di Jesolo (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Re:Guest is a very useful and high-performance tool. Since we have been using it, we have increased the percentage of conversions, due to its user-friendly and concrete format we use to communicate with o...

What do you dislike or think could be improved?

The possibility to create more room solutions (currently Re:Guest can send a maximum of 5 options). Regarding the efficiency of Re:Guest on the hotel side, we find that the system could be simplified/spee...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

February 16, 2022

ReGuest Review: Best choice

CEO from Extended Stay & Serviced Apartments in Tirolo (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Working with Re:Guest is fun! Its use is very quick to learn for new employees, as it is intuitive, clear and well structured. Offers are created very quickly, but still individually adapted to the guest....

What do you dislike or think could be improved?

The Re:Guest team is always available and responds super quickly to all our questions and concerns. There are updates several times a year and we are very satisfied.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 24, 2022

ReGuest Review: Make the work at the reception easier

Owner from Resorts in San Candido (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Since we started using Reguest, the work has become easier and at the same time we feel a professional way that all correspondence is sent to the guest through this tool. Furthermore, the messenger is use...

What do you dislike or think could be improved?

At the moment only small things that we have already shared and have always been resolved very quickly by Reguest's professional staff.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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