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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
ReGuest
4.9 (47 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest
Ranked 7 (out of 56) in Direct Booking Tools
ReGuest is the most advanced hotel CRM on the market. From (automatic) emotional and personalized offers to the sale of additional services, it seizes every revenue opportunity at every stage of the guest journey.
98% recommended by 70 hotels
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 67 others
Bell - AI powered product analyst
I analyzed all of Reguest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Re:Guest for its ability to streamline and professionalize guest communications, leading to increased revenue and improved guest experiences. The tool's innovative features, such as automated messaging, real-time chat, and personalized offers, help elevate sales and efficiency while reducing the workload. However, there are areas for improvement, like the customization options and some minor functional issues, which Re:Guest frequently updates based on user feedback.
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 67 others
Read their reviewsWhat Types of Hotels Reguest is Popular For
Size
4 | X-Small (1-9 room)
27 | Small (10-49 room)
23 | Mid-Sized (50-99 room)
14 | Large (100-499 room)
1 | X-Large (500+ room)
Country
38 | Italy
15 | Austria
12 | Germany
3 | Switzerland
1 | Tunisia
Type
27 | Luxury Hotels
25 | Boutique Hotels
22 | Resorts
18 | Bed & Breakfast & Inns
13 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
7 | Branded Hotels
7 | City Center Hotels
6 | Limited Service & Budget Hotels
3 | Hostels
3 | Vacation Rentals & Villas
2 | RV Parks & Campgrounds
Region
68 | Europe
1 | Africa
Category
47 | Direct Booking Tools
29 | Guest Messaging Software
29 | Hotel CRM & Email Marketing
20 | Hotel Chatbots
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What is Reguest?
Founded in 2014 | Headquarters in Tirol (Italy) | 20 employees
ReGuest is a hotel CRM software designed to manage guest communication, sales, and marketing across the entire guest journey. It helps hotels store and use guest data to create personalized offers, automate sending them, and increase bookings and upsells for rooms and extra services. With built-in messaging through chat, WhatsApp, and email, it keeps communication seamless and efficient, while real-time reporting helps hotels improve sales performance and guest engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Reguest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Reguest Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Reguest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Reguest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Reguest's Provided Description:
"ReGuest is the most advanced hotel CRM on the market, designed to revolutionize sales and marketing communication at every stage of the guest journey. At the heart of ReGuest lies its Sales Cycle that maximizes revenue potential by storing and using guest data for personalization and optimizing the sales of rooms and additional services. With ReGuest, you can create tailored offers that drive bookings, automate the process of creating and sending these offers, and leverage upselling opportunities to boost additional revenue. Seamless communication via Messenger, WhatsApp and E-Mail keeps guests engaged, while real-time statistics provide actionable insights to refine your strategy. Re:Guest Sales ensures every step is a step toward maximizing profitability."
FAQs
Capabilities
Price Variants in offers
Price Variants in offers
You can set multiple price variants 💶 for each room offered. Stay flexible and increase your booking rate.
Send multiple offers once a time
Send multiple offers once a time
Create a single offer and respond to multiple availability requests for the same period. This increases your team's efficiency 🏃.
Suitable for Multi-Property management
Suitable for Multi-Property management
With Re:Guest, you can manage requests and offers for hotel groups or multiple hotels 🏨 simultaneously from a single platform.
Statistics & Analysis
Statistics & Analysis
Re:Guest provides you with analyses, data, and statistics 📊 on your sales and team performance in real-time. This allows you to make decisions based on real data.
Guest Profiling
Guest Profiling
Based on purchase behavior, Re:Guest automatically creates a guest profile in my CRM with valuable 🗃️ information for an even more personalized guest experience.
AI Copilot
AI Copilot
Everything is easy! Re:Guest offers you the practical Copilot, an AI-based writing assistant that professionally writes, expands, shortens, corrects ✍️, optimises and translates texts for you around the clock. And it does this for every need and in all channels, from emails and WhatsApp to your newsletters.
Booking Cockpit
Booking Cockpit
All guest correspondence, all inquiries, and all booked stays, both past 🗓️ and future, are accessible in one place. Through the messenger, your guests can easily access it at any time.
Automatic messages before the stay
Automatic messages before the stay
With Re:Guest, no question goes unanswered. It automatically sends the booking confrimation and, following, all important and useful 💡 information to your guests before their arrival. You set the sending time, Re:Guest sends it, and your guests are optimally prepared.
Online Check-In
Online Check-In
Re:Guest's check-in assistant will ask for all the important data of your guest and their fellow travelers even before their arrival. The data can be saved as a template and easily accessed for any further stays.
Digital Concierge
Digital Concierge
On their day of arrival, I greet your guests with a welcome email and give them access to their Digital Concierge. You can supplement my digital guest folder with external info services through widgets. You could include the weather forecast, excursion tips or transport options.
Easy check-out
Easy check-out
Oh no, it’s time to say goodbye…Re:Guest automatically contacts your guest on the day of departure and gives them all the instructions to pay their bills comfortably online.
Post-Stay Review
Post-Stay Review
With an automatic email, Re:Guest asks your guests to leave their feedback ⭐. You can use the reviews to continuously improve your service.
Features
Conversion Boosters
4/5 features
Personalization
4/5 features
Offers & Promotions
4/5 features
Rate Monitoring & Parity
4/5 features
Messaging & Communication
4/5 features
Rewards & Loyalty
4/5 features
Analytics & Performance
4/5 features
Reguest Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest is the #7 most trending product in the Direct Booking Tools category (out of 56) and the #339 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Reguest Case Studies
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References
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Featured Customers
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More Products by Reguest
Hotelier Rating
Looking for specific info?
10
Great program
Hotelier from 50-74 room in Todtnauberg (Germany)
Verified
7 months ago
Very fast quote preparation, chatbot works great, enormous time savings, we work with almost all tools and are very satisfied.
Germany
Germany
Hotelier
Mid-Sized Hotel
10
Easy to use, big impact!
Head of Reservation Department from 500+ room Boutique in Hinterglemm (Austria)
Verified
7 months ago
Setup was quick and integration went completely smoothly. Daily use is also simple and saves a lot of time, especially when creating quotes. The automatic quote sending feature is also really practical, particularly if you have multiple hotels.
Austria
Austria
Head of Reservation Department
X-Large Hotel
10
Best performing CRM I've encountered so far
Front office Agent from 50-74 room Boutique in Vigo di Fassa (Italy)
Verified
7 months ago
The ability to evolve and improve in the ever-changing world of hospitality technology, making hoteliers lives easier. The ability to track the guest journey thanks to a wealth of data, useful for both marketing and sales, fosters a greater number of direct bookings and therefore a very satisfactory conversion rate. Since the introduction o...
Italy
Italy
Front office Agent
Mid-Sized Hotel
10
Incredibly good customer support
Reservations from 75-99 room Boutique in Leogang (Austria)
Verified
7 months ago
- The simplicity of the work processes (understandable, logical, uncomplicated) - The clarity (all information for each guest file/reservation/correspondence at a glance) - The incredibly excellent customer support!! (Always available, fastest possible responses, always eager to implement our requests, solve problems as quickly as possible...
Austria
Austria
Reservations
Mid-Sized Hotel
10
What comes to mind when we think of Reguest? Competent advice - reliability - professional execution - good value for money... and all of that in a very friendly cooperation.
Hotelier from 75-99 room Resort in Schladming (Austria)
Verified
7 months ago
With the best know-how, you manage to help us on the way to booking quickly and professionally to success. We felt very comfortable working together right from the start.
Austria
Austria
Hotelier
Mid-Sized Hotel
10
Speed & efficiency
Revenue Manager from 200 to 499 room Branded Hotel in Milan (Italy)
Verified
7 months ago
The software significantly increases efficiency and speed. Many processes that we had to take care of manually before now happen automatically. This reduces sources of error and we can turn our attention to other important things. Follow-ups and pre- and post-stay, for example, are covered completely autonomously by Re:Guest. We also really...
Italy
Italy
Revenue Manager
Large Hotel
10
It works very simply, everything is very modern, a super nice offer form.
GF from 50-74 room Boutique in Vorderlanersbach (Austria)
Verified
7 months ago
One program for everything: offers, guest communication, newsletters, etc. Very easy to use – you'll quickly get the hang of it. The AI is already a great help, too.
Austria
Austria
GF
Mid-Sized Hotel
10
Perfect and really nice Helpdesk
Receptionist from 50-74 room Bed & Breakfast & Inn in St. Anton am Arlberg (Austria)
Verified
7 months ago
Every time we need help because we can't remember how to do it, they are very helpful and at the same time so nice. They are never running out of time for our questions.
Austria
Austria
Receptionist
Mid-Sized Hotel
10
The hotel system impresses with its user-friendly interface, fast chat functions, efficient process support and clear statistics, enabling a smooth and transparent workflow.
Reservations from 50-74 room Airport/Conference Hotel in Großenlüder (Germany)
Verified
7 months ago
The hotel management system impresses with its attractive and user-friendly interface, enabling quick and intuitive operation. Particularly noteworthy are the efficient chat functions, which significantly simplify and accelerate communication. Furthermore, the system supports numerous workflows and, thanks to fast, clear statistics, ensures...
Germany
Germany
Reservations
Mid-Sized Hotel
10
Help me look super professionell for guests and sending offers within seconds
Reception from 5 to 9 room Extended Stay & Serviced Apartment in Ischgl (Austria)
Verified
7 months ago
Help me look super professional for guests and sending offers within seconds. Modern look and easy handling. keep the good work.
Austria
Austria
Reception
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
✓ Very clear and intelligent interface ✓ A lot of APIs ✓ Grade of innovation ✓ Understandung of the hotel and Travel business ✓ Intelligent user management ✓ Performance driven automation ✓ Enables a very fast respont to the guest
Showing all answers to: "What does this product or service do well?"
✓ Very clear and intelligent interface
✓ A lot of APIs
✓ Grade of innovation
✓ Understandung of the hotel and Travel business
✓ Intelligent user management
✓ Performance driven automation
✓ Enables a very fast respont to the guest
Question:
What differentiates this product or service from the competition?
Answer:
Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.
Showing all answers to: "What differentiates this product or service from the competition?"
Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.
Recommended by
Mario Krispler
Online Marketing
@
Ursache Wirkung
Mario Krispler
Online Marketing
@
Ursache Wirkung
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
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