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ReGuest
4.9 (27 REVIEWS)
HT Score
60 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest
Ranked 6 (out of 51) in Direct Booking Tools
Re:Guest is the most advanced hotel CRM on the market. From (automatic) emotional and personalized offers to the sale of additional services, it seizes every revenue opportunity at every stage of the guest journey.
99% recommended by 33 hotels
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 30 others
Bell - AI powered product analyst
I analyzed all of Reguest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Re:Guest for its ability to streamline and professionalize guest communications, leading to increased revenue and improved guest experiences. The tool's innovative features, such as automated messaging, real-time chat, and personalized offers, help elevate sales and efficiency while reducing the workload. However, there are areas for improvement, like the customization options and some minor functional issues, which Re:Guest frequently updates based on user feedback.
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 30 others
Read their reviewsWhat Types of Hotels Reguest is Popular For
Size
4 | Small (10-24 room)
18 | Mid-Sized (25-74 room)
7 | Large (75-199 room)
1 | X-Large (200+ room)
Country
19 | Italy
4 | Austria
3 | Switzerland
2 | Germany
1 | India
1 | Tunisia
Type
15 | Resorts
10 | Luxury Hotels
9 | Bed & Breakfast & Inns
5 | Boutiques
5 | Extended Stay & Serviced Apartments
3 | Branded Hotels
3 | City Center Hotels
3 | Airport/Conference Hotels
2 | Limited Service & Budget Hotels
2 | RV Parks & Campgrounds
2 | Vacation Rentals & Villas
1 | Hostels
Region
28 | Europe
1 | Asia Pacific
1 | Africa
Category
27 | Direct Booking Tools
2 | Hotel CRM & Email Marketing
1 | Guest Messaging Software
Didn’t find what you were looking for?
What is Reguest?
Founded in 2014 | Headquarters in Tirol (Italy) | 20 employees
ReGuest is a cutting-edge communication and sales software tailored specifically for the hotel industry. This innovative platform streamlines and professionalizes guest interactions, ultimately leading to higher revenue and enhanced guest experiences. With features like automated messaging, real-time chat, and the ability to send personalized offers, ReGuest empowers hoteliers to elevate sales and operational efficiency while reducing their workload. By integrating seamlessly into existing business operations, ReGuest helps hotels offer a more personalized and efficient service, thereby improving guest satisfaction and loyalty.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Reguest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Reguest Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Reguest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Reguest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Reguest's Provided Description:
"Re:Guest is the most advanced hotel CRM on the market, designed to revolutionize sales and marketing communication at every stage of the guest journey. At the heart of Re:Guest lies its Sales Cycle that maximizes revenue potential by storing and using guest data for personalization and optimizing the sales of rooms and additional services. With Re:Guest, you can create tailored offers that drive bookings, automate the process of creating and sending these offers, and leverage upselling opportunities to boost additional revenue. Seamless communication via Messenger, WhatsApp and E-Mail keeps guests engaged, while real-time statistics provide actionable insights to refine your strategy. Re:Guest Sales ensures every step is a step toward maximizing profitability."
FAQs
Capabilities
Price Variants in offers
Price Variants in offers
You can set multiple price variants 💶 for each room offered. Stay flexible and increase your booking rate.
Send multiple offers once a time
Send multiple offers once a time
Create a single offer and respond to multiple availability requests for the same period. This increases your team's efficiency 🏃.
Suitable for Multi-Property management
Suitable for Multi-Property management
With Re:Guest, you can manage requests and offers for hotel groups or multiple hotels 🏨 simultaneously from a single platform.
Statistics & Analysis
Statistics & Analysis
Re:Guest provides you with analyses, data, and statistics 📊 on your sales and team performance in real-time. This allows you to make decisions based on real data.
Guest Profiling
Guest Profiling
Based on purchase behavior, Re:Guest automatically creates a guest profile in my CRM with valuable 🗃️ information for an even more personalized guest experience.
AI Copilot
AI Copilot
Everything is easy! Re:Guest offers you the practical Copilot, an AI-based writing assistant that professionally writes, expands, shortens, corrects ✍️, optimises and translates texts for you around the clock. And it does this for every need and in all channels, from emails and WhatsApp to your newsletters.
Booking Cockpit
Booking Cockpit
All guest correspondence, all inquiries, and all booked stays, both past 🗓️ and future, are accessible in one place. Through the messenger, your guests can easily access it at any time.
Automatic messages before the stay
Automatic messages before the stay
With Re:Guest, no question goes unanswered. It automatically sends the booking confrimation and, following, all important and useful 💡 information to your guests before their arrival. You set the sending time, Re:Guest sends it, and your guests are optimally prepared.
Online Check-In
Online Check-In
Re:Guest's check-in assistant will ask for all the important data of your guest and their fellow travelers even before their arrival. The data can be saved as a template and easily accessed for any further stays.
Digital Concierge
Digital Concierge
On their day of arrival, I greet your guests with a welcome email and give them access to their Digital Concierge. You can supplement my digital guest folder with external info services through widgets. You could include the weather forecast, excursion tips or transport options.
Easy check-out
Easy check-out
Oh no, it’s time to say goodbye…Re:Guest automatically contacts your guest on the day of departure and gives them all the instructions to pay their bills comfortably online.
Post-Stay Review
Post-Stay Review
With an automatic email, Re:Guest asks your guests to leave their feedback ⭐. You can use the reviews to continuously improve your service.
Features
Conversion Boosters
4/5 features
Personalization
4/5 features
Offers & Promotions
4/5 features
Rate Monitoring & Parity
4/5 features
Messaging & Communication
4/5 features
Rewards & Loyalty
4/5 features
Analytics & Performance
4/5 features
Reguest Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest is the #11 most trending product in the Direct Booking Tools category (out of 51) and the #736 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
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Featured Customers
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More Products by Reguest
Hotelier Rating
Looking for specific info?
10
Attractive, modern offers and confirmations, easy handling and helpful features
Reservierungsleiter from 75-99 room Branded Hotel in Titisee-Neustadt (Germany)
Verified
8 days ago
Ease of work through quick processing of booking requests; helpful features (such as translating guest messages into other languages); attractive offers and confirmations; uncomplicated messaging with guests; easy-to-configure settings in the backend.
Germany
Germany
Reservierungsleiter
Large Hotel
0
Customer service very bad and more expensive than the Konk
Geschäftsführung from 25-49 room City Center Hotel in Sulzbach-Rosenberg (Germany)
Verified
6 months ago
The backend is easy to navigate. The direct translation using DeepL in the tool is helpful and saves me time when setting it up.
Germany
Germany
Geschäftsführung
Mid-Sized Hotel
10
Great Tool!
Owner from 10 to 24 room Boutique in Soprabolzano (Italy)
Verified
2 years ago
The direct contact with guests is great. The changeover is not easy because we were used to sending emails before, but after that it is very intuitive. If we have any questions, the support is always there.
Italy
Italy
Owner
Small Hotel
10
We never want to work without Re:Guest again!
Hotelier from 50-74 room Bed & Breakfast & Inn in Soll (Austria)
Verified
2 years ago
The system is very, very easy to use and if help is needed, support is very reliable. Our guests have a lot more trust in our product thanks to the professional appearance and we can push through higher prices much better. Re:Guest is also open to suggestions and requests from the hotelier and keeps inspiring us with their ideas.
Austria
Austria
Hotelier
Mid-Sized Hotel
10
What comes to mind when we think of Reguest? Competent advice - reliability - professional execution - good value for money... and all of that in a very friendly cooperation.
Hotelier from 75-99 room Resort in Schladming (Austria)
Verified
2 years ago
With the best know-how, you manage to help us on the way to booking quickly and professionally to success. We felt very comfortable working together right from the start.
Austria
Austria
Hotelier
Large Hotel
9
Best CRM for leisure hotels
Owner from 50-74 room Bed & Breakfast & Inn in Nova Levante (Italy)
Verified
2 years ago
Great customer support, tailormade solutions, innovative development, easy to use, especially for new and untrained employees. Looking forward to the new auto-offer tool.
Italy
Italy
Owner
Mid-Sized Hotel
10
All in one ever evolving software!
Titolare from 25-49 room Bed & Breakfast & Inn in Andalo (Italy)
Verified
2 years ago
We have been working with ReGuest for years now and we can only be satisfied not only with their way of working but also with how they continue to develop their product. We always welcome each of their new releases with joy and curiosity: we know that most of their implementations will help us not only to work less and better but also to se...
Italy
Italy
Titolare
Mid-Sized Hotel
10
Highly recommended
Titolare from 25-49 room Extended Stay & Serviced Apartment in Senales (Italy)
Verified
3 years ago
The speed that saves a lot of time in bidding. The support when I need it is very kind and very professional. Viewing our Re: Guest offers took it to another level.
Italy
Italy
Titolare
Mid-Sized Hotel
10
We believed in Re:Guest right from the very beginning
Brand Manager from 25-49 room Luxury Hotel in Vigo di Fassa (Italy)
Verified
3 years ago
Re:Guest has made the job of our receptionists a lot easier, optimising and speeding it up. But not only that: it has also facilitated the guest's approach to our receptionists. Thanks to Re:Guest Messenger, a user-friendly messaging platform, the guest can easily get in touch with the hotel at any time. Furthermore, the statistics and data...
Italy
Italy
Brand Manager
Mid-Sized Hotel
10
Speed & efficiency
Revenue Manager from 200 to 499 room Branded Hotel in Milan (Italy)
Verified
3 years ago
The software significantly increases efficiency and speed. Many processes that we had to take care of manually before now happen automatically. This reduces sources of error and we can turn our attention to other important things. Follow-ups and pre- and post-stay, for example, are covered completely autonomously by Re:Guest. We also really...
Italy
Italy
Revenue Manager
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
✓ Very clear and intelligent interface ✓ A lot of APIs ✓ Grade of innovation ✓ Understandung of the hotel and Travel business ✓ Intelligent user management ✓ Performance driven automation ✓ Enables a very fast respont to the guest
Showing all answers to: "What does this product or service do well?"
✓ Very clear and intelligent interface
✓ A lot of APIs
✓ Grade of innovation
✓ Understandung of the hotel and Travel business
✓ Intelligent user management
✓ Performance driven automation
✓ Enables a very fast respont to the guest
Question:
What differentiates this product or service from the competition?
Answer:
Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.
Showing all answers to: "What differentiates this product or service from the competition?"
Re:Guest adds value on different levels. But not only for the hotel itself, also for the guest. The offers a very attractive and structured. Re:Guest offers a very fast and smart support. In our opinion one of the most important things.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Very simple! Use it. Nowadays its very important to have good processes. But they should be simple, clear and very powerful. Automation is not only a buzzword, rather a form of thinking and acting. Take care about your business assets.
Recommended by
Mario Krispler
Online Marketing
@
Ursache Wirkung
Mario Krispler
Online Marketing
@
Ursache Wirkung
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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