NAVIS Shopping Cart Abanonment Solution vs. The Hotels Network (Personalization):
Which Is Right for You?

The Decision

Choosing between NAVIS Shopping Cart Abandonment Solution and The Hotels Network for your hotel’s direct booking strategy hinges on your specific needs. NAVIS specializes in reducing booking abandonment by capturing leads and nurturing potential guests, while THN focuses on increasing conversion rates through personalization, retargeting, and website engagement tools. Both aim to maximize your direct bookings, but their approaches and features differ significantly.

Given the review data, more recent and numerous reviews favor The Hotels Network’s capabilities and customer satisfaction levels. Are you ready to dive into how each product stacks up across key categories to make an informed decision?

Is NAVIS or The Hotels Network Better for Hotels?

NAVIS and THN solve different issues in your direct booking funnel. NAVIS targets the high abandonment rate on booking engines, aiming to recover lost guests by creating actionable leads for your sales team. Conversely, THN enhances your website’s engagement, personalized messaging, and retargeting to boost conversions before abandonment occurs.

NAVIS’s core strength lies in its ability to turn lost booking opportunities into revenue, especially for hotels with high booking engine abandonment rates. THN’s tools are designed for hotels wanting to reduce bounce rates and personalize guest interactions for increased booking success. Do you need to recover abandoned carts or proactively convert visitors through personalized experiences?

NAVIS Shopping Cart Abandonment vs The Hotels Network: Which Should Your Hotel Choose?

If your hotel has a significant issue with booking engine abandonment—over 80% in many cases—and wants to create a direct pathway from abandoned carts to reservations, NAVIS is your solution. Its focus on lead capture and automation makes it suitable for hotels with a dedicated sales team and a high volume of direct bookings.

On the other hand, if your goal is to improve website conversion rates and engagement through targeted messaging, retargeting, and personalization, THN is the better fit. Its extensive suite of features, ease of integration, and proven impact on increasing direct bookings make it the standout choice for hotels aiming to optimize their entire booking journey.

Is NAVIS or The Hotels Network Easier to Use?

Ease of use is a crucial factor in onboarding and staff adoption. NAVIS has a rating of 0/5 on ease of use, reflecting a lack of positive feedback in recent reviews. Users report difficulties with setup and integration, which could hinder quick adoption and impact.

In contrast, THN scores 4.76/5 in ease of use, with many reviewers praising its intuitive interface, seamless integration, and straightforward setup. Hotels highlight how quickly they could start seeing results, with minimal disruption to existing workflows.

Edge: The Hotels Network.

Which Has Better Features: NAVIS or The Hotels Network?

NAVIS offers 3 shared features, primarily focused on abandoned booking recovery, without additional standalone capabilities. It does not include features like pop-up messaging, price comparison, or review widgets, which are vital for direct engagement.

THN boasts 11 unique features, including pop-up and exit intent messages, price comparison, review widgets, metasearch surveillance, parity reports, A/B split testing, live chat, and more. These tools help create a dynamic, engaging website environment that actively drives conversions.

Edge: The Hotels Network.

Which Has Better Customer Support: NAVIS or The Hotels Network?

Customer support and onboarding are significant when implementing new solutions. NAVIS has a rating of 0/5, indicating no recent positive reviews or ratings, which raises concerns about ongoing support and assistance.

THN excels with a 4.91/5 support rating, with reviews emphasizing their responsive, helpful team and proactive onboarding. Guests mention that their support team is “always available,” and “helpful in optimizing our setup,” making implementation smoother and ongoing use more effective.

Edge: The Hotels Network.

Which Has More Integrations: NAVIS or The Hotels Network?

Integration breadth is vital for seamless operations. NAVIS connects with 17 verified partners, including major PMS and booking systems like Mews, Oracle Hospitality, and Infor. However, it lacks some popular hotel tech integrations available in the market.

THN integrates with 67 verified partners, including popular systems like RoomRaccoon, Profitroom, and GuestCentric. Its extensive partnership network allows for easier connectivity with your existing tech stack, reducing setup time and increasing reliability.

Edge: The Hotels Network.

Which Do Hoteliers Rate Higher: NAVIS or The Hotels Network?

HOTELIERS’ reviews reveal a stark contrast. NAVIS has no recent reviews, and its score is 0/5, reflecting no positive feedback from hoteliers who have used it in the last six months.

Conversely, THN has 35 recent reviews from hotels in the last six months, with a rating of 4.47/5 for value, 4.78/5 for onboarding, and a 9.56/5 NPS score. Hotels consistently praise the platform’s effectiveness, ease of use, and support, making it a highly recommended option.

Edge: The Hotels Network.

How Much Do NAVIS and The Hotels Network Cost?

NAVIS pricing details are unavailable, which suggests it may be tailored or higher tier, often common with CRM solutions. Its lack of a trial or transparent pricing can make budgeting difficult.

THN charges a flat rate of $300 per month, with no trial or hidden fees. While more straightforward, this predictable pricing makes it easier to evaluate ROI and budget planning.

What Type of Hotel Should Use NAVIS?

Hotels that will benefit from NAVIS:

• Hotels with high booking engine abandonment rates (over 80%)
• Properties with a dedicated sales and reservations team
• Hotels targeting recovery of online booking leads
• Chains wanting to nurture leads into reservations
• Hotels with a focus on direct booking conversion optimization

Not ideal if:

• Your hotel’s main challenge is website engagement or personalization
• You lack dedicated staff for lead follow-up
• You prefer a plug-and-play, easy-to-implement solution
• Your property operates in markets with low abandonment rates

What Type of Hotel Should Use The Hotels Network?

Hotels that will benefit from THN:

• Hotels seeking to increase overall direct bookings, especially up to 40%
• Properties wanting to improve website engagement through personalization
• Hotels aiming to reduce OTA commissions and increase ADR
• Chains with multiple properties that want consistent messaging
• Hotels interested in A/B testing and analytics to refine marketing

Not ideal if:

• Your hotel primarily relies on OTAs and has minimal direct booking focus
• You lack technical resources for initial setup
• You prefer minimal customization or have strict control over website design
• Your target market is niche or less digitally engaged

The Bottom Line for Hotels: NAVIS or The Hotels Network?

NAVIS is a specialized CRM designed to recover abandoned booking engine leads by converting them into reservations. Its strength is in converting high-abandonment traffic into direct bookings and nurturing leads, making it ideal for hotels with significant booking engine abandonment issues.

THN stands out as a comprehensive engagement platform that increases conversions through personalization, retargeting, and website tools. Its suite of features, ease of use, and recent positive reviews make it the preferred choice for hotels committed to boosting direct bookings through proactive engagement.

If your hotel’s biggest challenge is cart abandonment and lead recovery, NAVIS is the right tool. However, if your focus is on converting website visitors into guests with personalized experiences, THN delivers proven results and scalable features.

This comparison reflects current data, with The Hotels Network clearly leading in recent reviews, user satisfaction, and feature set. Your decision should align with whether your hotel needs to recover abandoned bookings or proactively engage visitors to convert them into loyal guests.