The Hotels Network (Personalization)

4.8 (233 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Bernadette, Yang, Olga + 22 more experts recommend The Hotels Network

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The Hotels Network (Personalization)

4.8 (233 REVIEWS)

Ranked 1 (out of 46) in Direct Booking Tools

2024 Winner Hotel Software

Hoteliers voted The Hotels Network as the #1 Direct Booking Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Growth for your Hotel's Direct Channel

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Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Hotels Network (Personalization) is the #2 most trending product in the Direct Booking Tools category (out of 46) and the #40 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Hotels Network has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Hotels Network as the #1 Direct Booking Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About The Hotels Network (Personalization)
Founded in 2015 | Headquarters in San Francisco | 170 employees
The Hotels Network offers hotels the technology to increase their direct bookings, up to an extra 40%, by adding a layer of tools to the website and booking engine: – Price Comparison Widget – Reviews Widget – Smart Notes – Saved Searches – Exit Abandonment Messaging Besides improving conversion, The Hotels Network’s second product increases website traffic, by combining retargeting and personalisation: Bring back visitors who don’t convert, and personalise the website for those users that come back.

Capabilities

Smart Notes

Layers

In-Liners

Exit Intent Modals

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

BenchDirect

Direct Booking Tools
Benchmark the key metrics of your direct channel. Must-have hotel benchmarking analytics platform, for you to compare your performance to the market and competition.

INCLUDED

Conversion & Personalization

Direct Booking Tools
Personalize your hotel website for each visitor. A standard website is exactly the same for everyone yet every guest is different. Personalize the user experience, tailoring messages and offers to each individual to boost conversion rates.

INCLUDED

Predictive Personalization

Direct Booking Tools
Segment, attract and convert your website lookers into bookers. Oraculo harnesses machine learning techniques to predict user behavior and effortlessly optimize campaigns for each and every user.

INCLUDED

Vouchers & Giftcards

Upselling Software
Offer irresistible hotel vouchers and gift cards. Increase pre-paid sales, compensate affected guests and reward your most loyal ones.

INCLUDED

Business Intelligence

Hotel Rate Parity
Every change has an impact. See price disparities, demand analytics, campaign performance and test results in real time so you can fine-tune every step of your booking process.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

The Hotels Network Average The Hotels Network

Get an Instant Price Estimate

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2

Success Stories

6

References

16

Featured Customers

Popularity by Segment

Size

5 | Small (10-24 room)

47 | Medium (25-74 room)

95 | Large (75-199 room)

114 | X-Large (200+ room)

Country

26 | Spain

26 | Mexico

19 | France

18 | United States of America

17 | Sweden

16 | United Kingdom

11 | Germany

9 | Turkey

9 | Austria

8 | Portugal

7 | Switzerland

7 | United Arab Emirates

7 | Ireland

7 | Thailand

6 | Greece

6 | Canada

5 | Colombia

5 | Malaysia

4 | Denmark

4 | Dominican Republic

4 | Norway

4 | Singapore

3 | Morocco

3 | Maldives

3 | Indonesia

3 | Vietnam

2 | Philippines

2 | Poland

2 | Barbados

2 | Mauritius

1 | Laos

1 | Andorra

1 | Tanzania

1 | Sri Lanka

1 | Taiwan

1 | Hungary

1 | Ukraine

1 | Netherlands

1 | South Africa

1 | Tunisia

1 | Aruba

1 | Svalbard and Jan Mayen Islands

1 | Qatar

1 | Australia

1 | Uruguay

1 | Kenya

1 | Costa Rica

1 | Peru

1 | Romania

Type

99 | Luxury Hotels

76 | Resorts

64 | Boutiques

57 | Branded Hotels

54 | City Center Hotels

16 | Bed & Breakfast & Inns

16 | Vacation Rentals & Villas

10 | Hostels

9 | Extended Stay & Serviced Apartments

7 | Limited Service & Budget Hotels

5 | RV Parks & Campgrounds

3 | Airport/Conference Hotels

2 | Motels

1 | Casinos

Region

142 | Europe

50 | North America

30 | Asia Pacific

17 | Middle East

9 | Africa

8 | South America

7 | Central America

1 | Oceania

Category

233 | Direct Booking Tools

123 | Business Intelligence

123 | Hotel Rate Parity

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Hotelier Rating

Excellent
232
Very Good
27
Average
5
Poor
0
Terrible
0

Property Size

  • Small (5)
  • Medium (47)
  • Large (95)
  • X-Large (114)

Country

  • Spain
    Spain
    (26)
  • Mexico
    Mexico
    (26)
  • France
    France
    (19)
  • United States of America
    United States of America
    (18)
  • Sweden
    Sweden
    (17)
  • United Kingdom
    United Kingdom
    (16)
  • Germany
    Germany
    (11)
  • Turkey
    Turkey
    (9)
  • Austria
    Austria
    (9)
  • Portugal
    Portugal
    (8)
  • Switzerland
    Switzerland
    (7)
  • United Arab Emirates
    United Arab Emirates
    (7)
  • Ireland
    Ireland
    (7)
  • Thailand
    Thailand
    (7)
  • Greece
    Greece
    (6)
  • Canada
    Canada
    (6)
  • Colombia
    Colombia
    (5)
  • Malaysia
    Malaysia
    (5)
  • Denmark
    Denmark
    (4)
  • Dominican Republic
    Dominican Republic
    (4)
  • Norway
    Norway
    (4)
  • Singapore
    Singapore
    (4)
  • Morocco
    Morocco
    (3)
  • Maldives
    Maldives
    (3)
  • Indonesia
    Indonesia
    (3)
  • Vietnam
    Vietnam
    (3)
  • Philippines
    Philippines
    (2)
  • Poland
    Poland
    (2)
  • Barbados
    Barbados
    (2)
  • Mauritius
    Mauritius
    (2)
  • Laos
    Laos
    (1)
  • Andorra
    Andorra
    (1)
  • Tanzania
    Tanzania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Taiwan
    Taiwan
    (1)
  • Hungary
    Hungary
    (1)
  • Ukraine
    Ukraine
    (1)
  • Netherlands
    Netherlands
    (1)
  • South Africa
    South Africa
    (1)
  • Tunisia
    Tunisia
    (1)
  • Aruba
    Aruba
    (1)
  • Svalbard and Jan Mayen Islands
    Svalbard and Jan Mayen Islands
    (1)
  • Qatar
    Qatar
    (1)
  • Australia
    Australia
    (1)
  • Uruguay
    Uruguay
    (1)
  • Kenya
    Kenya
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Peru
    Peru
    (1)
  • Romania
    Romania
    (1)

Region

  • North America
    North America
    (50)
  • Europe
    Europe
    (142)
  • Asia Pacific
    Asia Pacific
    (30)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (17)
  • South America
    South America
    (8)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (9)
10

Very helpful solution

Corporate Director of Commercial and Development from 500+ room City Center Hotel in أبو ظبي (United Arab Emirates)

Verified
2 months ago
The overall experience using this tool is just impressive. the portal is very user-friendly and supported by detailed reporting i like the price match tool. it is very important to mention the great support we get from the team. BIG thanks to Zineb and Claire
Country United Arab Emirates
Corporate Director of Commercial and Development
X-Large Hotel
10

Good service

E-Commerce Executive from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
2 months ago
Clean and easy UI, Excellent support, and many useful tools to use, They keep in touch with clients to get the feedback from them
Country United Arab Emirates
E-Commerce Executive
X-Large Hotel
10

Versatile and User-friendly

Assistant Digital Content Manager from 500+ room Branded Hotel in (United Kingdom)

Verified
2 months ago
Being able to create messages that are used across many hotels without needing to customise all. I can produce several messages that don't need to be individually customised per hotel as theming is easily set.
Country United Kingdom
Assistant Digital Content Manager
X-Large Hotel
10

I recommend this service to other establishments looking to increase direct bookings.

markeitng from 75-99 room Extended Stay & Serviced Apartment in Puerto de la Cruz (Spain)

Verified
3 months ago
We are delighted to share our experience with this tool that has been essential to boost direct reservations in our hotels. The supplier demonstrates an exceptional commitment to its customers, offering a personalized service. The speed in their responses and the effectiveness in solving problems are aspects that stand out, generating trust...
Country Spain
markeitng
Large Hotel
10

A remarkable solution to optimize visibility and conversions

CLuster Revenue Analyst from 75-99 room Boutique in Paris (France)

Verified
3 months ago
I am extremely satisfied with my experience with TheHotelNetwork. This tool represents a major asset for our hotels, providing increased visibility for our commercial offers, on our website and our booking engine. What particularly impressed me was the finesse and sophistication of the presentation of these offers, in particular thanks to t...
Country France
CLuster Revenue Analyst
Large Hotel
10

I recommend this service to other establishments looking to increase direct bookings.

departamento de marketing (community department) from 75-99 room Extended Stay & Serviced Apartment in Puerto de la Cruz (Spain)

Verified
3 months ago
We are delighted to share our experience with this tool that has been essential to boost direct reservations in our hotels. The supplier demonstrates an exceptional commitment to its customers, offering a personalized service. The speed in their responses and the effectiveness in solving problems are aspects that stand out, generating trust...
Country Spain
departamento de marketing (community department)
Large Hotel
10

THN is an essential tool for our website. It has helped us promote or highlight promotions, discounts, sales, campaigns, and has brought us closer to clients.

Marketing & Sales Assistant from 50-74 room Boutique in Comporta (Portugal)

Verified
3 months ago
THN has a great feature that allows us to personalize each message or pop-up according to our brand identity. We have concluded that this tool has led to some bookings and, consequently, to conversions. As a new improvement, THN have provided us with templates that help us when we are out of ideas or creativity. Additionally, we use THN to...
Country Portugal
Marketing & Sales Assistant
Medium Hotel
8

The simplest and most usable direct booking conversion improvement help tool.

CRO manager from 500+ room Branded Hotel in Madrid (Spain)

Verified
3 months ago
Its simple and usable user interface and its complete and practical creative and campaign configuration rules.
Country Spain
CRO manager
X-Large Hotel
10

Thank you Aurore !

E COMMERCE from 50-74 room Boutique in Nice (France)

Verified
3 months ago
Improve our conversion rates with retention messages, AB Test implementation, creation of attractive visuals on the booking engine to highlight an offer...
Country France
E COMMERCE
Medium Hotel
10

Sign up with The Hotel Network!

Creative & Digital Marketing from 100 to 199 room Bed & Breakfast & Inn in (United Kingdom)

Verified
3 months ago
Their user friendly system is incredible at enhancing direct sales and website conversions, making it effortlessly accessible for all. Throughout our journey with THN, Ellie Claessens has consistently provided unwavering support, earning a perfect 10/10 in my opinion. The collaborative efforts of the support teams have significantly contrib...
Country United Kingdom
Creative & Digital Marketing
Large Hotel
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  • 3
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  • 24

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Hotel Network offers innovative solutions for their customers allowing them to increase website conversion by creating personalized offers seamlessly. This gives the user better service and value and results in more direct bookings for the hotel.

Question:

What differentiates this product or service from the competition?

Answer:

The team at THN is super easy to work with and consultative setting them apart from the competition. They are creative, strategic and ideal marketing partners looking at events in a fresh, approachable way.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ask questions about how personalization can increase your website conversations and your direct bookings. Consider a demo for the full suite but make sure to tap into personalization and how you can attract more customers.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 22 recommend
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Are you a consultant or vendor that recommends The Hotels Network? Leave a recommendation

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The Hotels Network Secures Consecutive Win as Best Direct Booking Tool in 2024 HotelTechAwards

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The Hotels Network Empowering Hoteliers with Time-Saving Marketing Message Templates

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How A/B Testing Can Elevate Your Hotel's Direct Channel

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DerbySoft and The Hotels Network Launch Partnership During ITB Berlin to Boost Hotel Direct Channel Performance

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SLH Selects The Hotels Network to Boost Brand Channel Conversion

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The Hotels Network is Reinventing Personalization

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The Hotels Network Named Best Direct Booking Tool in the 2023 HotelTechAwards

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Hotel Benchmarking: Here's What You Need to Know

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Top 50 Women in Travel Celebrated With Collection of Personalized NFTs

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How Parkhotel Adler Achieved a 20% Conversion Rate on Guests they Almost Lost

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The Hotels Network Takes Hotel Benchmarking to the Next Level with BenchDirect Pro Editions

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Support

Verified Support

The Hotels Network has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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