The Hotels Network (Personalization)

Ranked 2 (out of 42) in Direct Booking Tools

Direct Booking Tools

Growth for your Hotel's Direct Channel

Ratings Snapshot

Certificate of Excellence
Read 55 reviews
97%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 42 in Direct Booking Tools

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

The Hotels Network’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resorts 16 verified reviews
    96%
  • Luxury Hotels 15 verified reviews
    99%
  • Boutiques 14 verified reviews
    99%
  • Branded Hotels 12 verified reviews
    95%
  • City Center Hotels 9 verified reviews
    93%
  • Vacation Rentals & Villas 4 verified reviews
    100%
  • Limited Service & Budget Hotels 3 verified reviews
    93%
  • RV Parks & Campgrounds 2 verified reviews
    100%
  • Hostels 2 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    90%
  • Bed & Breakfast & Inns 1 verified reviews
    100%

The Hotels Network (Personalization) Overview

The Hotels Network (Personalization) Overview

The Hotels Network offers hotels the technology to increase their direct bookings, up to an extra 40%, by adding a layer of tools to the website and booking engine: – Price Comparison Widget – Reviews Widget – Smart Notes – Saved Searches – Exit Abandonment Messaging Besides improving conversion, The Hotels Network’s second product increases website traffic, by combining retargeting an...

About The Hotels Network View website

Founded in 2015 | Headquarters in San Francisco | 170 employees

The Hotels Network is an innovative technology company working with over 14,000 hotels around the globe. Boasting an international team of specialists with deep...

Product Modules
BenchDirect Direct Booking Tools
INCLUDED
Benchmark the key metrics of your direct channel. Must-have hotel benchmarking analytics platform, for you to compare your performance to the market and competition.
Conversion & Personalization Direct Booking Tools
INCLUDED
Personalize your hotel website for each visitor. A standard website is exactly the same for everyone yet every guest is different. Personalize the user experience, tailoring messages and offers to each individual to boost conversion rates.
Predictive Personalization Direct Booking Tools
INCLUDED
Segment, attract and convert your website lookers into bookers. Oraculo harnesses machine learning techniques to predict user behavior and effortlessly optimize campaigns for each and every user.
Vouchers & Giftcards Upselling Software
INCLUDED
Offer irresistible hotel vouchers and gift cards. Increase pre-paid sales, compensate affected guests and reward your most loyal ones.
Business Intelligence Hotel Rate Parity
INCLUDED
Every change has an impact. See price disparities, demand analytics, campaign performance and test results in real time so you can fine-tune every step of your booking process.

Other Products by The Hotels Network

Integrates with

  • Booking Engine
  • Metasearch & Ad Tech
  • Central Reservations Systems
Browse integrations (53 verified)

What customers love about The Hotels Network (Personalization)

Like 97% recommend

Corporate Marketing Director

The most useful feature is a population of content across multiple properties at once. Also, the ability to customize the brand color palette to match our websites.

cmo

We love the (1) Service and Knowledge are exceptional; (2) Understanding of hotel's ecommerce challenges and needs; (3) great Targeting capabilities.

Corporate Director of Revenue Management

We like how their technology is easy to use, and it drives conversion on our hotel website. I also like the reports

Rev Mgr

My hotel uses BenchDirect to see how we are performing on direct channel. During our weekly revmax, we can see, at a glance, how our hotel's conversion is stacking up against other hotels in the area. The information is ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

This amazing product give hotels the ability to consistently provide a personalized booking journey. Providing great instruments to utilize data and guest behavior. This helps hotels drive their web conversions to new levels and increase their direct bookings.

by Pelle Schopenhouer (Revinate) on September 22, 2022

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

No learning curve, build so that any hotelier can get started driving direct channel revenues from the first day. The Hotels Network helps hotels understand their guest in order to improve their booking experience.

by Pelle Schopenhouer (Revinate) on September 22, 2022

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Hotels Network offers the sole real-time rate parity in the industry, don't miss out! Their installation are incredibly quick and easy. Once you start using the product you'll immediately see the value, which will translate into ROI.

by Pelle Schopenhouer (Revinate) on September 22, 2022

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Want to go behind the scenes and see how The Hotels Network (Personalization) works?

Clients & references

References & testimonials

Testimonial avatar
THN offers the perfect tool to engage and connect more closely with future guests. Being able to offer visitors the information they need at each point of the booking process has helped us significant...
Francesc Zambrana Online Marketing Manager at the H10 London Waterloo
Testimonial avatar
We wanted to target a certain type of guest with a relevant message to nudge them further down the booking funnel, and THN’s Email Capture tool enabled us to do exactly so. Taking advantage of the f...
Erica Stigerud Head of Online & Digital at the Elite Hotels of Sweden AB

Featured partners

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Case studies

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Mexico
  • Spain
  • United States of America
  • Germany
  • Canada
  • France
  • Ireland
  • Thailand
  • Portugal

55 Verified The Hotels Network Reviews

Likelihood to Recommend
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September 26, 2022

The Hotels Network (Personalization) Review: Training on customization tools

Responsable de Marketing from Resorts in Punta Cana (Dominican Republic)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

THN has a very intuitive interface and we are grateful for the service provided by your team. They have been attentive to give us support and help us adapt the tool according to our needs.

What do you dislike or think could be improved?

We are very satisfied with the tool and the service offered by THN. The results obtained have been very positive to date and we hope to continue working in this way with them.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 23, 2022

The Hotels Network (Personalization) Review: The ideal partner for an onsite direct bookings tools as a medium sized Hotel group

Senior Manager Digital Marketing from City Center Hotels in Berlin (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The THN technology allows us to seamlessly activate marketing campaigns across our hotels website in several languages. Their technology gives us access to different options to communicate with our websit...

What do you dislike or think could be improved?

THN's user interface grew over the years and as they implemented new features their user interface became less intuitive. Sometimes it is quite complicated to set up new widgets. Soon however they will re...

Customer Support
5
Ease of Use
3
Value for money
4
Implementation
4

September 23, 2022

The Hotels Network (Personalization) Review: Dynamic and usefull webinar, as always !

Direcror Revenue Distribution & Costumer Relations from Boutiques in Nice (France)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Good tools to increase creative messages, recurrent anticipating webinars with samples and subjects right on time.The coming new version of the back office looks great !

What do you dislike or think could be improved?

Maybe some physicals appointements, but the fact to have at least 1 personalized call per month is already good! All our collaborators don't recurrent as often...

Customer Support
4
Ease of Use
3
Value for money
n/a
Implementation
n/a

September 23, 2022

The Hotels Network (Personalization) Review: Excellent support

Commercial Manager from Other in Port de Pollença (Spain)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

It helps us to make more direct bookings and it gives an extra value to our website and booking engine. Very good tool to create new and customized content .

What do you dislike or think could be improved?

I do not really know at this moment. THN is continuosly improving and offering new tools making the plattform even better. They do a very good and creative job

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

September 23, 2022

The Hotels Network (Personalization) Review: Amazing Solutions from The Hotels Network

Head of Marketing from Boutiques in Nairobi (Kenya)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We can now track bookings received from the traffic performance from Google and Facebook. We can maximize upselling opportunities for a guest who has already booked. It will also ensure different offers r...

What do you dislike or think could be improved?

One-on-one training on how to use the THN backend. Customized sessions to ensure a hotel reaches its full potential. It is good to share the successes in the end months reports but also show areas that ne...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

September 22, 2022

The Hotels Network (Personalization) Review: The best add-on for your website.

Direct Channel Specialist from Resorts in Cancún (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Personalization tools, preloaded images, widgets for capturing emails. I am also excited about the new message templates function that will be available soon.

What do you dislike or think could be improved?

I would like to have the ability to clone or duplicate messages for the home page and not just individual pages.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (Flat)
Less than $500/month

Recent News & Content

Recent articles

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Resources & reports

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Popular The Hotels Network (Personalization) Integrations

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