The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 27 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Newbook shines .
Noovy shines in ease of use and customer support , with exclusive features like Native Email Marketing and Housekeeping module.
Side-by-side ratings based on 27 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 27 |
After analyzing 27 verified reviews, Newbook users most value its , while Noovy users highlight ease of use, channel connectivity, all-in-one functionality. Click any theme to see what reviewers say.
| Newbook |
|
|---|---|
| Pros | |
|
+
Ease of Use
▾
|
|
|
+
Channel Connectivity
▾
|
|
|
+
All-in-One Functionality
▾
|
|
|
+
Customer Support
▾
|
|
| Cons | |
|
−
Revenue Management
▾
|
|
|
−
Translation Issues
▾
|
|
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Newbook |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #27 13 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #19 11 reviews |
| X-Large (200+ rooms) | — | #15 1 reviews |
By Property Type
| Segment | Newbook |
|
|---|---|---|
| Boutique ▾ | — | #21 17 reviews |
| Luxury | — | #34 2 reviews |
| Branded / Chain | — | #33 2 reviews |
| Extended Stay | — | #28 1 reviews |
By Region
| Segment | Newbook |
|
|---|---|---|
| Europe ▾ | — | #12 25 reviews |
| Middle East | — | #11 2 reviews |
Your team is weighing NewBooks by Newbook against Noovy by Noovy, both aiming to streamline hotel management. While NewBooks claims to modernize book retail with AI-driven features, it offers no recent reviews or user feedback for hotels. Noovy, on the other hand, is a comprehensive hotel management system with 21 recent reviews and a strong user reputation. Given the review activity and recent feedback, Noovy provides a clearer picture of real-world performance for hoteliers.
Both products aim to simplify hotel operations, but their scope and maturity differ significantly. NewBooks appears to be more specialized in book retail, whereas Noovy is an all-in-one hotel management tool. Which solution best fits your hotel depends on your operational needs and the maturity of the software.
NewBooks and Noovy serve different core functions: NewBooks is a platform aimed at book retailers, emphasizing AI-powered content summaries and inventory management. Noovy is explicitly designed for hoteliers, offering tools for reservations, channel management, revenue, and guest communication.
NewBooks provides no recent hotel-specific reviews, making it difficult to gauge its suitability for your hotel. Noovy, with 21 recent reviews, demonstrates consistent positive feedback, especially in ease of use and support. Do you need a hotel-specific system with proven hotel reviews, or are you exploring a niche solution with limited hotel experience?
If your hotel needs a robust, all-in-one management system that integrates PMS, channel management, booking engine, and revenue tools, Noovy is the clear choice. Its extensive feature set—50 unique features—and recent high ratings indicate it’s ready for hotel environments.
Conversely, if your focus is on inventory or review management for books, NewBooks might be relevant. However, without recent hotel reviews or proven hotel-specific features, it’s difficult to recommend for hotel operations. For hotels seeking a proven management platform, Noovy is the more reliable pick.
Based on recent reviews, Noovy’s interface is highly rated at 4.62/5, with users describing it as “easy to use,” “fast,” and “very good support.” Reviewers also note that onboarding is smooth, and staff adoption is straightforward.
NewBooks scores 0/5 in ease of use, with no recent reviews available to gauge its user experience or onboarding process. Its lack of recent hotel-specific feedback suggests it’s not optimized for hotel staff adoption.
Edge: Noovy.
Noovy offers 50 hotel-specific features, including a channel manager, multi-currency support, online check-in/out, guest CRM, revenue management, integrated POS, and more. These features are tailored for hotel operations, with many functionalities designed to automate daily tasks.
NewBooks claims no exclusive hotel features and lists zero functionalities targeted at hotel management. Its focus remains on book inventory and AI reviews, not hotel operations.
Edge: Noovy.
Noovy’s support ratings are high at 4.71/5, with reviews emphasizing “very good support,” “friendly,” and “fast” assistance. Users appreciate the support team’s responsiveness and assistance in onboarding.
NewBooks also has a support rating of 0/5, with no recent reviews or customer feedback available. This absence suggests a lack of recent user engagement or support data for hotel users.
Edge: Noovy.
Noovy boasts 40 verified integrations, including OTAs like Booking.com and Expedia, as well as support for multiple PMS, booking engines, and revenue tools. Its open connectivity reduces the need for multiple platforms.
NewBooks has no verified integration partners, limiting its connectivity options. For hotel operations that rely on OTAs, POS systems, or revenue management tools, Noovy provides a clear advantage.
Edge: Noovy.
Noovy has a total review count of 21, all in recent months, with an overall rating of 5/5 and a high NPS score of 9.38/10. Hoteliers from diverse segments—city hotels, boutique properties, and budget hotels—rate it highly, citing ease of use and support.
NewBook’s review count is zero, with no recent ratings or feedback, making it impossible to assess hotel satisfaction. Its lack of reviews indicates limited hotel adoption or presence.
Edge: Noovy.
NewBooks does not list any pricing information, indicating either a custom quote or unavailable pricing data.
Noovy charges €£$5 per room per month, with no setup or implementation fees, making it competitively priced for small to mid-sized hotels seeking an all-in-one system.
NewBooks is suited for:
Not ideal if:
Noovy is ideal for:
Not ideal if:
The core difference is that Noovy is a comprehensive, hotel-oriented system with proven recent reviews and high user satisfaction, while NewBooks is more specialized in book management and AI review summaries, with no recent hotel feedback.
Choose Noovy if your hotel needs a complete, reliable management platform with extensive features and recent positive reviews. Its 21 recent reviews, high ratings, and broad integrations make it the safer, more tested choice for your hotel’s daily operations.
Pick NewBooks only if your operations focus on inventory or book review management, and you’re prepared to explore a niche solution without recent hotel-specific validation. Its lack of recent reviews or hotel features makes it unsuitable as a primary hotel management tool.
In summary, for hotel management, Noovy stands out as the more mature, well-reviewed, and feature-rich option. Its recent reviews and high ratings give you confidence in its ability to support your hotel’s success today.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature | Newbook |
|
|---|---|---|
|
▾
Accounting & Finance
|
|
|
| Multi-currency | ||
| Gift Vouchers | ||
| Direct billing | ||
| RevPaR & ADR Reports | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
| Payment Requests | ||
|
▾
Marketing & Ecommerce
|
|
|
| Native Email Marketing | ||
| Group Booking Engine | ||
| Website Development | ||
| Booking Engine | ||
| Channel Manager | ||
| Gift Vouchers | ||
| Transactional Emails (booking, folios, etc) | ||
| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
|
▾
Administration & Configuration
|
|
|
| Multi-lingual | ||
| Multi-currency | ||
| Centralized user & role management | ||
|
▾
Customer Management
|
|
|
| Native Email Marketing | ||
| Guest Feedback Management | ||
| Gift Vouchers | ||
| Transactional Emails (booking, folios, etc) | ||
| Guest profiles | ||
| Centralized Messaging | ||
|
▾
Front Office
|
|
|
| Guest Feedback Management | ||
| Housekeeping module | ||
| Property Management System | ||
| Automated night audit | ||
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Calendar view | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
|
▾
Groups Management
|
|
|
| Group functionality | ||
| Automated Space Optimization | ||
|
▾
Guest Experience
|
|
|
| Guest Feedback Management | ||
| Gift Vouchers | ||
| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| Tablet/Kiosk Check-in | ||
|
▾
Housekeeping
|
|
|
| Housekeeping module | ||
| Automated Space Optimization | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
|
▾
Payments
|
|
|
| Multi-currency | ||
| Gift Vouchers | ||
| Payment Requests | ||
| Direct billing | ||
| Automated reminders | ||
| Integrated Payment Terminal & Card Reader | ||
|
▾
Reservations Management
|
|
|
| Rate Shopping Module | ||
| Property Management System | ||
| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Automated Assignments | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Revenue Management
|
|
|
| Rate Shopping Module | ||
| Revenue Management Module | ||
| Pricing Intelligence | ||
| Channel Manager | ||
| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Base Pricing | ||
|
▾
Taxes & Compliance
|
|
|
| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
|
▾
Support & Training
|
|
|
| Online 24/7 support | ||
|
▾
Food & Beverage
|
|
|
| Point of Sale |
What hoteliers love
The software's user-friendly interface and ease of training for new employees are frequently mentioned, making it suitable even for those with little... The software's user-friendly interface and ease of training for new employees are frequently mentioned, making it suitable even for those with little technical background.
HotelConnect's direct connectivity with OTAs like Booking.com and Expedia is seen as a major advantage, simplifying distribution and eliminating chann... HotelConnect's direct connectivity with OTAs like Booking.com and Expedia is seen as a major advantage, simplifying distribution and eliminating channel manager costs.
Users appreciate that HotelConnect combines PMS, Channel Manager, Booking Engine, Revenue Management, and Guest Communication into one platform, reduc... Users appreciate that HotelConnect combines PMS, Channel Manager, Booking Engine, Revenue Management, and Guest Communication into one platform, reducing the need for multiple systems and lowering costs.
Where hoteliers push back
Features related to revenue management, including detailed reporting tools and rate calendars, are appreciated for helping optimize hotel revenue.
There are some mentions of translation issues, particularly in languages other than English, causing minor inconveniences.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. NewBooks and Noovy share many core Hotel Management Software features, but each has unique capabilities. NewBooks offers 0 verified integration partners, while Noovy offers 40. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Noovy leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
NewBooks: No. Noovy: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Newbook has an HT Score of 0 and Noovy has 64. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property