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NewBooks vs. Visual Matrix PMS:
Which Is Right for You?
TLDR
We analyzed 152 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Newbook shines .
Visual Matrix PMS shines in ease of use and customer support , with exclusive features like Housekeeping module and Revenue Management Module.
How Does NewBooks Compare to Visual Matrix PMS?
Side-by-side ratings based on 152 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 152 |
What Are the Pros and Cons of NewBooks vs Visual Matrix PMS?
After analyzing 152 verified reviews, Newbook users most value its , while Visual Matrix PMS users highlight technical support challenges, user-friendly interface, comprehensive reporting tools. Click any theme to see what reviewers say.
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Technical support challenges
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User-friendly interface
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Comprehensive reporting tools
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Streamlined operations
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Technical support challenges
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Booking and reservation management
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System speed and feature availability
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Newbook vs Visual Matrix PMS: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Newbook |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #18 23 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #2 117 reviews |
| Large (75-199 rooms) ▾ | — | #11 5 reviews |
| X-Large (200+ rooms) | — | #16 1 reviews |
By Property Type
| Segment | Newbook |
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|---|---|---|
| Boutique ▾ | — | #12 38 reviews |
| Luxury ▾ | — | #16 17 reviews |
| Branded / Chain ▾ | — | #1 124 reviews |
| Extended Stay ▾ | — | #4 44 reviews |
By Region
| Segment | Newbook |
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| North America ▾ | — | #7 141 reviews |
| Europe | — | #32 1 reviews |
| Asia Pacific | — | #18 2 reviews |
The Decision
Choosing the right hotel management software can make or break your operations, especially when comparing NewBooks by Newbook and Visual Matrix PMS. Both products aim to streamline your hotel's day-to-day tasks, but they diverge significantly in features, user experience, and customer support. Your team needs software that not only fits your current needs but also scales with your growth. So, which system is better suited for your hotel?
Is NewBooks or Visual Matrix PMS Better for Hotels?
Both NewBooks and Visual Matrix PMS are designed to manage reservations, guest data, and billing, yet their approaches differ. NewBooks offers a platform that appears to be tailored more toward publishers and book retailers, with AI-driven inventory solutions, whereas Visual Matrix PMS focuses explicitly on hotel operations, offering a broad suite of operational modules. Are you seeking a hotel-specific PMS with extensive features or a platform that’s more geared toward niche inventory management?
Given the review data, Visual Matrix PMS scores much higher across critical hotel management aspects, with a 3.75/5 overall rating versus NewBooks’ 0/5. NewBooks lacks recent user reviews, making its utility in hotel management uncertain, whereas Visual Matrix PMS benefits from recent, positive feedback. Are you looking for a system with proven hotel-specific performance or one still emerging in this space?
Visual Matrix PMS vs NewBooks: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, easy-to-use PMS with robust operational features, Visual Matrix PMS is the clear choice. It caters to a broad range of hotel types, from branded hotels to motels and resorts, with a more established presence in hospitality. Conversely, if your hotel primarily seeks inventory and review management for a publishing or retail operation, NewBooks might be more aligned—though its hotel-specific capabilities are not demonstrated by reviews.
For hoteliers prioritizing operational efficiency, automation, and stakeholder support, Visual Matrix PMS’s 143 reviews and recent 9 reviews in the last six months make it a more reliable, proven solution. If your team values extensive integrations, comprehensive modules like housekeeping, revenue management, and channel management, go with Visual Matrix PMS. However, if your focus is inventory, reviews, or book management, NewBooks might be worth closer evaluation.
Is NewBooks or Visual Matrix PMS Easier to Use?
Visual Matrix PMS scores a 4.43/5 for ease of use based on recent reviews, with many users praising its intuitive interface and straightforward workflows. Reviewers highlight features like mobile apps, dashboard functionality, and simple rate management, emphasizing quick onboarding and minimal training time.
In contrast, NewBooks scored a 0/5, and no recent reviews suggest active hotel management adoption or user satisfaction. Its AI-driven tools are more suited for book retailers, implying it lacks the hotel-specific UI and user experience features necessary for hoteliers. Edge: Visual Matrix PMS.
Which Has Better Features: NewBooks or Visual Matrix PMS?
Visual Matrix PMS boasts 55 distinct features, including multi-lingual support, channel management, booking engine, POS, revenue management, guest messaging, and automated night audits. These tools directly impact daily hotel operations, guest interaction, and revenue optimization.
NewBooks offers no hotel-specific features or modules—its features are tailored for inventory and review management in publishing sectors. This makes it unsuitable for hotels seeking a comprehensive management system, especially when compared to Visual Matrix PMS. Edge: Visual Matrix PMS.
Which Has Better Customer Support: NewBooks or Visual Matrix PMS?
With a recent support rating of 4.34/5, Visual Matrix PMS receives positive reviews for knowledgeable, responsive customer service, and ongoing support like weekly tip sheets and active communication. Users mention that their support team helps resolve issues quickly, contributing to higher satisfaction.
NewBooks lacks recent reviews, and given its niche focus, it’s unlikely tailored for hotel support, with no data indicating dedicated customer service for hospitality clients. Its support system remains unverified in the hotel context. Edge: Visual Matrix PMS.
Which Has More Integrations: NewBooks or Visual Matrix PMS?
Visual Matrix PMS offers 23 verified integrations with hospitality tools such as SiteMinder, LaaSie.ai, and SkyTouch Technology, facilitating seamless connectivity for reservations, POS, and guest communication. These integrations streamline hotel operations and improve revenue management.
NewBooks has zero verified integrations and appears designed for inventory-centric workflows outside of hotel management. Its limited connectivity makes it unsuitable if you rely on multiple third-party systems. Edge: Visual Matrix PMS.
Which Do Hoteliers Rate Higher: NewBooks or Visual Matrix PMS?
As of now, only Visual Matrix PMS has recent, substantial reviews—143 reviews with a 3.75/5 overall rating and a 92% likelihood of recommendation, especially among branded hotels and motels. Hotel owners praise its user-friendly interface, scheduling tools, and operational modules.
NewBooks has no recent hotel-specific reviews, making it impossible to gauge hotelier satisfaction. Its reviews are not hotel-focused, indicating it’s not a proven solution for the hospitality industry. Edge: Visual Matrix PMS.
How Much Do NewBooks and Visual Matrix PMS Cost?
NewBooks' pricing details are not publicly available, possibly indicating a custom or enterprise pricing model. In contrast, Visual Matrix PMS charges a flat rate of $500 per month, with no trial or implementation fee, providing transparency and predictability.
Given the lack of clear pricing for NewBooks, budget-conscious hoteliers should lean toward Visual Matrix PMS, which offers a straightforward, fixed monthly fee. The total cost difference favors Visual Matrix PMS due to its transparent pricing model.
What Type of Hotel Should Use NewBooks?
- Hotels focused on inventory management, reviews, and book sales, especially in publishing or retail sectors.
- Small boutique hotels or inns that don't require extensive operational modules.
- Teams that prioritize review summaries and inventory oversight over operational control.
- Hotels with minimal need for integrated booking engines or revenue management tools.
- Not ideal if your hotel needs comprehensive PMS features like housekeeping, POS, or channel management.
Given its limited hotel-specific features, NewBooks is best suited for niche applications outside traditional hotel management.
What Type of Hotel Should Use Visual Matrix PMS?
- Branded hotels seeking an all-in-one hotel management system with broad modules.
- Mid-sized to large hotels that require integrated reservation, housekeeping, and revenue tools.
- Hotels with multiple booking channels needing robust channel management.
- Properties aiming for real-time reporting and automation to reduce manual work.
- Not ideal if your hotel operates on a very small scale or prefers a low-cost, minimal system without extensive modules.
Visual Matrix PMS’s comprehensive feature set makes it suitable for hotels wanting full operational control.
The Bottom Line for Hotels
Visual Matrix PMS stands out with its extensive, hotel-specific features, recent positive reviews, and high customer satisfaction ratings. Its 23 verified integrations and transparent pricing make it a reliable choice for hotels aiming to optimize operations and guest experiences.
NewBooks primarily serves the publishing and retail sectors, lacking recent hotel reviews and essential hotel management modules. Its unproven hotel track record suggests it’s not suitable for your team unless your focus is inventory and review management outside of hotel operations.
When selecting a PMS, consider your hotel’s size, complexity, and operational needs. If you want a proven, full-featured hotel management system, Visual Matrix PMS is the clear recommendation. If your needs are niche and inventory-focused, explore NewBooks—but only with caution.
How Much Do NewBooks and Visual Matrix PMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Newbook |
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| Starting Price | — | From $500/mo |
Which Features Does NewBooks Have That Visual Matrix PMS Doesn't (and Vice Versa)?
According to HTR's product database, NewBooks and Visual Matrix PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Newbook |
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| Booking Engine | ||
| Channel Manager | ||
| Group Booking Engine | ||
| Multi-lingual | ||
| Point of Sale | ||
| Property Management System |
Showing top differences. 43 more features differ between these products.
Newbook vs Visual Matrix PMS: The Bottom Line
What hoteliers love
While support is generally quick and effective, some users report challenges in reaching tech support during critical situations, suggesting improveme... While support is generally quick and effective, some users report challenges in reaching tech support during critical situations, suggesting improvements in call center operations.
Visual Matrix's intuitive design reduces the learning curve, making it accessible for new hires. However, some users mention initial difficulties tran... Visual Matrix's intuitive design reduces the learning curve, making it accessible for new hires. However, some users mention initial difficulties transitioning from other systems.
Users find Visual Matrix's reporting tools robust and comprehensive, aiding in informed decision-making by allowing access to detailed metrics on occu... Users find Visual Matrix's reporting tools robust and comprehensive, aiding in informed decision-making by allowing access to detailed metrics on occupancy, revenue, and forecasting.
Where hoteliers push back
While support is generally quick and effective, some users report challenges in reaching tech support during critical situations, suggesting improveme... While support is generally quick and effective, some users report challenges in reaching tech support during critical situations, suggesting improvements in call center operations.
The software's seamless integration with booking channels minimizes overbooking and improves reservation accuracy, ultimately maximizing revenue.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About NewBooks vs Visual Matrix PMS
Can NewBooks replace Visual Matrix PMS?
It depends on your requirements. NewBooks and Visual Matrix PMS share many core Hotel Management Software features, but each has unique capabilities. NewBooks offers 0 verified integration partners, while Visual Matrix PMS offers 23. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Visual Matrix PMS leads in ease of use at 4.4/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do NewBooks or Visual Matrix PMS offer a free plan?
NewBooks: No. Visual Matrix PMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank NewBooks and Visual Matrix PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Newbook has an HT Score of 0 and Visual Matrix PMS has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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