Visual Matrix PMS

4.5 (100 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Product Banner

Empowering Hospitality with a PMS Software to Run Your Entire Hotel.

Ratings Summary

4.5
Very Good
Ease of Use
4.3/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Visual Matrix PMS is the #6 most trending product in the Hotel Management Software category (out of 67) and the #223 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Visual Matrix PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Visual Matrix PMS
Founded in 2001 | Headquarters in Dallas, Texas | 46 employees
Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. Add to that 24/7 expert support and seamless integrations, Visual Matrix has become the indispensable, whole-hotel operating system understaffed teams reach for to get it all done faster and smarter. MOP by Visual Matrix | Automate your hotel’s commonly executed tasks with our housekeeping and maintenance app. It’s an easy way to save time and money by keeping your busy front desk, housekeeping, and maintenance staff constantly connected to the real-time information they need to work smarter, faster, and better without all the paperwork. MOP also features a panic button to help keep your staff safe.

Capabilities

profile-empty-state.svg

Visual Matrix PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Visual Matrix PMS

Property Management Systems
Must-have hotel tech when you’re working with less Visual Matrix is the indispensable hotel PMS software that helps understaffed, under-pressure hotels rise to every occasion.

INCLUDED

MOP Housekeeping & Maintenance App

Hotel Management Software
Streamline and optimize your hotel's everyday tasks with the mobile operating platform (MOP) you can start using instantly with any PMS.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Visual Matrix PMS Average Visual Matrix PMS

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

0

Success Stories

3

References

1

Featured Customers

Success Stories

profile-empty-state.svg

Visual Matrix PMS doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

52 | Medium (25-74 room)

45 | Large (75-199 room)

2 | X-Large (200+ room)

Country

78 | United States of America

20 | Canada

1 | Australia

1 | Mexico

Type

81 | Branded Hotels

72 | Limited Service & Budget Hotels

39 | Bed & Breakfast & Inns

15 | Motels

11 | Airport/Conference Hotels

8 | Hostels

7 | Boutiques

6 | City Center Hotels

6 | Luxury Hotels

2 | Resorts

2 | RV Parks & Campgrounds

Region

99 | North America

1 | Oceania

Category

100 | Hotel Management Software

Hotelier Rating

Excellent
67
Very Good
14
Average
9
Poor
3
Terrible
7

Property Size

  • Small (1)
  • Medium (52)
  • Large (45)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (78)
  • Canada
    Canada
    (20)
  • Australia
    Australia
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (99)
  • Oceania
    Oceania
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Visual Matrix Cloud Platform for its comprehensive control, simplified inventory management, and the auto-tier rate system which dynamically adjusts prices based on occupancy. The ease of migration from its desktop version, combined with thorough customer support and robust integration options, enhances operational efficiency. However, users note issues like slow speed, cumbersome group bookings, and insufficient offline access that affect functionality and user experience.

AI-generated from the text of customer reviews

User Interface and Navigation
Ease of Use and Migration
Customer Support
Support and Training
System Speed and Performance
Integration with Other Systems
Rate and Occupancy Automation
Group Booking Management
System Downtime and Offline Access
Inventory Management
10

VM Review

Front Office manager from 50-74 room Branded Hotel in Macomb (United States of America)

Verified
1 months ago
I love the colorful main page. its not boring black and white. I have expericed quick reposne time when their is an issue.
Country United States of America
Front Office manager
Medium Hotel
Johnny from Visual Matrix PMS replied
Hi Meleiah! We are happy to hear that your recent encounter with our support team went great. Our free support is always just a click away with our in-app chat feature. We value your candid feedback on housekeeping. I have submitted this information to our team.
10

Extreme Experience

GM/VM from 50-74 room Bed & Breakfast & Inn in Morton (United States of America)

Verified
2 months ago
The support team are very fast and easy to explain and they are available anytime to communicate with us till the ticket is closed. i call TOP &LOVELY pms.
Country United States of America
GM/VM
Medium Hotel
8

Making successful agents

front office mgr/sales from 50-74 room Branded Hotel in Oklahoma City (United States of America)

Verified
2 months ago
Navigation is easy to follow especially for training purposes.knowledgebase tab is very effective when employee have an issue they are able to utilize it first to answer questions which helps them be more problem solvers
Country United States of America
front office mgr/sales
Medium Hotel
Johnny from Visual Matrix PMS replied
Hello and thanks for the review! One of our main focuses here at VM is to ensure an easy to use system. Having all the support tools such as chat, knowledge base, and Porter available to you directly within the PMS is one way we empower hoteliers and their front desk staff. We appreciate you candid feedback on how we can improve our communication efforts during system outages. Our team will investigate further options apart from the automated emails and phone messages that we currently have in place.
10

Easy enough to use for Hotel Management, gauge occupancy and ADR as well as RevPar, and Manage inventory

General Manager from 25-49 room Bed & Breakfast & Inn in Cartersville (United States of America)

Verified
3 months ago
The amount of control I have in all aspects of the system. I also like that I can easily manage my inventory, and there are several ways to modify something to how you need it in terms of accounting codes and rates. I also like the auto tier system, that allows you to increase rate based on inventory. This makes it much easier as I do not h...
Country United States of America
General Manager
Medium Hotel
Johnny from Visual Matrix PMS replied
Hi Paven! Thanks for the review! We are so excited that you are able to control your hotel via PMS in a manner that best suits your needs. From our free Revenue Managment to in app chat support we take great pride in being able to combine a great solutions with top notch customer service to match! Our team will reach out to you shortly to assist with the system alerts. Thanks again!
10

3 BW Reservations un processed

COO from 75-99 room Branded Hotel in Ciudad Apodaca (Mexico)

Verified
3 months ago
I use the chat to open my ticket, Erick Olguin was ther person that help me, in a few minutes my ticket was resolved.
Country Mexico
COO
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Eugenio! Thanks for the review. We are very happy we were able to resolve your questions through our quick and easy to use chat platform that is built directly into the system!
10

Gina D. is the bomb

FDManager from 50-74 room Bed & Breakfast & Inn in Monroe (United States of America)

Verified
3 months ago
I needed help with email settings and Gina helped so much. This girl needs a raise. Always happy to see when she is the one who helps.
Country United States of America
FDManager
Medium Hotel
Johnny from Visual Matrix PMS replied
Hi Anita! Thanks for leaving a great review! Gina is a fan favorite here at Visual Matrix ! As you continue to learn more about VM we encourage you to check out EmpowerU! https://university.visualmatrix.com/
10

Great Customer Service

GM from 75-99 room Branded Hotel in Carlsbad (United States of America)

Verified
4 months ago
Terms of helping when needed the most, had an error for a reservation that was supposed to be cancelled and got helped.
Country United States of America
GM
Large Hotel
10

Customer Support

Assistant General Manager from 75-99 room Branded Hotel in Austin (United States of America)

Verified
5 months ago
Each time Visual Matrix support always solves my problems super fast and very friendly. I have yet to talk to someone who has been rude or negative in any way. Very positive and wonderful people. I love it and I appreciate every minute that you guys help me.
Country United States of America
Assistant General Manager
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Cindy! Thanks for the review! We are so happy to hear that your experiences with Visual Matrix have been great! Our team strives to provide the best service and product possible!
10

Shela was such a huge help!

Sales from 100 to 199 room Bed & Breakfast & Inn in Abbotsford (Canada)

Verified
5 months ago
She called the property immediately after submitting the ticket and completed this within 5 minutes time! She was happy and bubbly when she called and it was really nice speaking with her!
Country Canada
Sales
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Sarah! Thanks for the letting us know about Shela's great effort! We are so happy we were able to help you in a timely manner and with a smile!
10

RESERVATION REPORTS

GM from 100 to 199 room Luxury Hotel in Sudley Springs (United States of America)

Verified
6 months ago
ALL SYSTEM IS CLOUD BASE GREAT AND EASY TO OPERATE REMOTLY TOO - WE LOVE THIS SINCE WE HAVE VISUAL MATRIX
Country United States of America
GM
Large Hotel
Johnny from Visual Matrix PMS replied
Thanks for your review Jagannath, we value your feedback! We agree that being able to access Visual Matrix from anywhere in the world that has an internet connection is a lifesaver! We're regret to hear that you have had some difficulties reaching out to support. We have added features such as in-app chat and remote ticket support for easy access to support. If you are still having difficulties please reach out to us directly at [email protected] so we can address your issues accordingly.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 10

Expert Q&A and Partner Recommendations

Submit Recommendation

Recommend empty

Visual Matrix PMS hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Are you a consultant or vendor that recommends Visual Matrix PMS? Leave a recommendation

Posts

logo

Visual Matrix PMS

3 weeks ago

Survey Reveals Critical Need for Improved Tech Collaboration in Hospitality Industry

post image
logo

Visual Matrix PMS

3 weeks ago

Visual Matrix Expands Data Centralization Capabilities for Hapi

post image
logo

Visual Matrix PMS

1 month ago

Women’s Innovation Council Survey Seeks Feedback: We’re All Ears

post image
logo

Visual Matrix PMS

2 months ago

Revolutionizes Hotel Operations with Enhanced MOP Tasks Feature

post image
logo

Visual Matrix PMS

2 months ago

Visual Matrix and Duetto Integration Elevates Hotel Revenue Management

post image
logo

Visual Matrix PMS

3 months ago

Visual Matrix and Shadow Custom ID Scanners Announce Strategic Partnership to Revolutionize Hotel Check-In and Check-Out Process

post image
logo

Visual Matrix PMS

4 months ago

Navigating Hotel Worker Protection Ordinance: Ensuring Fair Treatment and Compliance

post image
logo

Visual Matrix PMS

5 months ago

Visual Matrix Unveils Onscreen Guidance Tool to Enhance User Experience with Cloud PMS Software

post image
logo

Visual Matrix PMS

11 months ago

The Most Important Factor for Hotels to Get Positive Online Reviews

post image
logo

Visual Matrix PMS

11 months ago

Visual Matrix Enhances Its Groups Availability Functionality to Make Hotelier’s Jobs Easier

post image
logo

Visual Matrix PMS

1 year ago

Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership

post image
logo

Visual Matrix PMS

1 year ago

Visual Matrix Holds Consultant Event in the Florida Keys to Explore the Future of Innovation in Hospitality

post image
logo

Visual Matrix PMS

1 year ago

Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements

post image
logo

Visual Matrix PMS

1 year ago

Fully Mobile: Visual Matrix Integrates MOP Housekeeping Management System into PMS, Expands Platform Capabilities

post image
logo

Visual Matrix PMS

1 year ago

Visual Matrix Leadership Team Grows with Two New Executives

post image
logo

Visual Matrix PMS

1 year ago

MOP by Visual Matrix Makes It Easy to Comply with Hotel Panic Button and Emergency Safety Device (ESD) City Ordinances

post image
logo

Visual Matrix PMS

1 year ago

Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration

post image
logo

Visual Matrix PMS

2 years ago

Visual Matrix Continues Global Expansion through Partnership with Data Express Latinoamérica Across Central and South America

post image
logo

Visual Matrix PMS

2 years ago

Visual Matrix Acquires LodgingControls as Part of Strategic Expansion to Provide the Latest in PMS Efficiency

post image

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1858 hotels

Channel Managers
Actabl
Actabl

93% recommended by 1297 hotels

Scheduling & Labor Management
Canary Technologies
Canary Technologies

96% recommended by 1284 hotels

Contactless Check-in
+2 more
Lighthouse
Lighthouse

95% recommended by 1236 hotels

Rate Shopping
M3
M3

88% recommended by 436 hotels

Hotel Accounting Software
Duetto
Duetto

93% recommended by 399 hotels

Business Intelligence
Cendyn
Cendyn

89% recommended by 255 hotels

Hotel Reservations Systems
Atomize

This integration hasn’t been verified by Visual Matrix PMS yet.

Atomize

93% recommended by 196 hotels

Revenue Management Systems
Inn-Flow

This integration hasn’t been verified by Visual Matrix PMS yet.

Inn-Flow

97% recommended by 143 hotels

Hotel Accounting Software
Sojern
Sojern

95% recommended by 139 hotels

Guest Messaging Software

Support

Unverified

Visual Matrix PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .