Visual Matrix PMS

4.4 (90 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Visual Matrix PMS

4.4 (90 REVIEWS)

Ranked 13 (out of 62) in Hotel Management Software

Empowering Hospitality with a PMS Software to Run Your Entire Hotel.

More than 50% of Visual Matrix PMS’s reviews come from United States of America.

Ratings Summary

4.4
Very Good
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
4.2/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Visual Matrix PMS is the #12 most trending product in the Hotel Management Software category (out of 62) and the #386 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Visual Matrix PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Visual Matrix PMS
Founded in 2001 | Headquarters in Dallas, Texas | 46 employees
Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. Add to that 24/7 expert support and seamless integrations, Visual Matrix has become the indispensable, whole-hotel operating system understaffed teams reach for to get it all done faster and smarter. MOP by Visual Matrix | Automate your hotel’s commonly executed tasks with our housekeeping and maintenance app. It’s an easy way to save time and money by keeping your busy front desk, housekeeping, and maintenance staff constantly connected to the real-time information they need to work smarter, faster, and better without all the paperwork. MOP also features a panic button to help keep your staff safe.

Capabilities

profile-empty-state.svg

Visual Matrix PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

INCLUDED

MOP Housekeeping & Maintenance App

Hotel Management Software
Streamline and optimize your hotel's everyday tasks with the mobile operating platform (MOP) you can start using instantly with any PMS.

PREMIUM ADD-ON

Pricing

Pricing Available By Request

Visual Matrix PMS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

3

References

1

Featured Customers

Success Stories

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Visual Matrix PMS doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

47 | Medium (25-74 room)

40 | Large (75-199 room)

2 | X-Large (200+ room)

Country

70 | United States of America

19 | Canada

1 | Australia

Type

73 | Branded Hotels

65 | Limited Service & Budget Hotels

35 | Bed & Breakfast & Inns

13 | Motels

9 | Airport/Conference Hotels

7 | Boutiques

7 | Hostels

5 | City Center Hotels

5 | Luxury Hotels

2 | Resorts

2 | RV Parks & Campgrounds

Region

89 | North America

1 | Oceania

Category

90 | Hotel Management Software

Hotelier Rating

Excellent
58
Very Good
13
Average
9
Poor
3
Terrible
7

Property Size

  • Small (1)
  • Medium (47)
  • Large (40)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (70)
  • Canada
    Canada
    (19)
  • Australia
    Australia
    (1)

Region

  • North America
    North America
    (89)
  • Oceania
    Oceania
    (1)
10

Great easy to use platform, with good access for assistance especially the use of the online chat window.

Guest Services Manager from 25-49 room Boutique in Nelson (Canada)

Verified
10 days ago
Since the upgrade from the stand alone Visual Matrix system we have been more efficient and have more access to various tools to assist our valued guests. Integration of various installed systems within the hotel via. interfaces is a massive increase in time saving which allows our guest services agents to spend more time with the guest at...
Country Canada
Guest Services Manager
Medium Hotel
8

Hotel Management Software

Revenue Mgr from 50-74 room Branded Hotel in Rumford (United States of America)

Verified
1 months ago
VM has given us a visually appealing and easy-to-use system for our property management from reservations to checkin. I often switch from Front Desk to Accounting and have been glad that there are few steps necessary, and a convenient side panel listing of necessary links. I have been happy with support as well.
Country United States of America
Revenue Mgr
Medium Hotel
10

Very helpful in guiding and assisting with a smooth transistion.

General Manager from 100 to 199 room Bed & Breakfast & Inn in Bethlehem (United States of America)

Verified
1 months ago
Knowledgeable in the process and questions that needed to be answered during and upon completion of install. I have used other systems and this one is by far the easiest to navigate through.
Country United States of America
General Manager
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Denise! We are so glad to have you as a customer! Make sure you stay in the know by visiting our online Community at https://help.visualmatrix.com/portal/en/community
10

excellent service

front desk from 75-99 room Branded Hotel in Dallas (United States of America)

Verified
2 months ago
VERY CONVENIENT TECHNICAL SUPPORT SERVICE , EITHER THROUGH PHONE OR CHAT FEATURE, ZOHO ASSIST ALSO HELPS A LOT BECAUSE WE ARE ABLE TO SEE EXACTLY HOW THEY ARE ASSISTING.
Country United States of America
front desk
Large Hotel
4

Needs a lot improvement - VM Cloud

GM from 50-74 room Bed & Breakfast & Inn in Gold Canyon (United States of America)

Verified
2 months ago
Good system when it works. Support is minimal to none. They really could and should as a software company be able to make easy changes to make life easier but seem to be either not wanting to make the effort or are unable to do so in their program
Country United States of America
GM
Medium Hotel
10

Cloud will have you on cloud 9

Regional Service Manager from 50-74 room Bed & Breakfast & Inn in Brazil (United States of America)

Verified
2 months ago
The Visual Matrix Cloud is the best Pms system. I have other brands I manage and it has made me appreciate all the VM offers. Thank you VM for making my job easier with your awesome product!
Country United States of America
Regional Service Manager
Medium Hotel
10

Visual matrix all aspects of system from reservations to accounting.

Front Office Manager from 100 to 199 room Branded Hotel in Brantford (Canada)

Verified
3 months ago
I like the payment methods of swipe and entering. I also like the fact that rooms can be assigned very easy.
Country Canada
Front Office Manager
Large Hotel
10

Gina is a Star!!

General Manager from 50-74 room Bed & Breakfast & Inn in Moore (United States of America)

Verified
3 months ago
I had issue with 2 way and couple of other issues. She helped immediately! Great Support! Thanks for helping out when it was important.
Country United States of America
General Manager
Medium Hotel
10

The simple PMS of the past has become a necessary tool for hotel operations.

President from 50-74 room Bed & Breakfast & Inn in Sweetwater (United States of America)

Verified
3 months ago
VM has transformed from the basic PMS system to something so essential for our hotel. The amount of information and educational pieces which are provided helps us manage our hotel more efficiently. Additionally, the various other systems and vendors which can be integrated with VM is so helpful and has created a one stop shop for our hotel....
Country United States of America
President
Medium Hotel
0

Visual Matrix is like a sewage treatment plant that's caught fire.

Night Auditor from 75-99 room Bed & Breakfast & Inn in Edmonds (United States of America)

Verified
3 months ago
There is literally nothing to like about Visual Matrix and I refuse to insult the brain cells required to even try to find something polite to put here.
Country United States of America
Night Auditor
Large Hotel
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Support

Unverified

Visual Matrix PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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Response Time

2 days

Recommended

89%

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