Visual Matrix PMS

Ranked 14 (out of 55) in Hotel Management Software

Hotel Management Software

Empowering Hospitality with a Hospitality Operating System to Run Your Entire Hotel.

Ratings Snapshot

Certificate of Excellence
Read 24 reviews
87%
Recommend
HTR Score icon
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #14 out of 55 in Hotel Management Software

Ease of Use
4.4/5
ROI
4.6/5
Implementation
4.4/5
Customer Support
4.3/5
Verified Customer Support

Visual Matrix PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels 19 verified reviews
    88%
  • Limited Service & Budget Hotels 16 verified reviews
    88%
  • Bed & Breakfast & Inns 9 verified reviews
    93%
  • Motels 4 verified reviews
    80%
  • Airport/Conference Hotels 4 verified reviews
    98%
  • Boutiques 2 verified reviews
    65%
  • Resorts 1 verified reviews
    100%
  • Hostels 1 verified reviews
    90%

Visual Matrix PMS Overview

Visual Matrix PMS Overview

Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. Add to that 24/7 expert support and seamless integrations, Visual Matrix has become the indispensable, whole-hotel operating system understaffed teams reach for to get it all done faster and smarter. MOP by Visual Matrix | Automate your hotel’s commonly executed tasks with our Mobile Oper...

About Visual Matrix PMS View website

Founded in 2001 | Headquarters in Dallas, Texas | 46 employees

Visual Matrix is proud to be the trusted technology partner of choice to ambitious, hotel owners and operators who want an innovative hospitality operating syst...

Integrates with

  • Booking Engine
  • Channel Managers
  • Finance & Accounting Software
Browse integrations (15 verified)

What customers love about Visual Matrix PMS

Like 87% recommend

Front Desk Agent in New Orleans (United States)

The only thing I really like is that I'm very familiar with it now so I know all of the shortcuts. Having said that, it also runs very slowly so I do not think I would recommend to anyone.

General Manager

Easy to use PMS system, very easy to do all hotel and hospitality tasks and really great for Housekeeping and Accounting! Comparing Visual to the other PMS systems I have used, is why I prefer Visual Matrix!

GM

I'm still learning but like how it's pretty easy to use. I like the option of going to cloud, easier to follow up as a GM and use at home.

Night Auditor

This management system is easy to teach and use. I have also had a good experience with Tech Support, they are knowledgeable and pleasant.

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Expert Q&A and Partner Recommendations

Recommend empty

Visual Matrix PMS hasn’t been recommended by any experts or partners yet

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Recommended by

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how Visual Matrix PMS works?

Clients & references

References & testimonials

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Featured partners

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Case studies

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Awards & Certifications

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Visual Matrix PMS doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada

24 Verified Visual Matrix PMS Reviews

Likelihood to Recommend
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August 05, 2022

Visual Matrix PMS Review: CLOUD

GENERAL MANAGER from Branded Hotels in Big Lake (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

ALL OF IT, CONVENIENCE, TRAINING, CUSTOMER SERVICE, CHAT OPTION AND THE SERVICE FROM THE VISUAL MATRIX TEAM.. OUTSTANDING WE ARE NEW TO CLOUD AND THEY HAVE BEEN SO AMAZING IN HELPING US

What do you dislike or think could be improved?

WE BELIEVE SOME OF THE SPEED IN SOM E OF THE PROGRAMS, MAYBE BRING IT ALL TOGETHER A LITTLE MORE SO YOU DONT HAVE TO SEARCH BACK AND FORTH TO FIND THINGS

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 09, 2022 J M. from Visual Matrix PMS replied:
 Hi Angela! Thanks for the review are so happy you are enjoying Visual Matrix!
Our mission is to prov... 

July 27, 2022

Visual Matrix PMS Review: QUICK RESPONSE DURING STORMY WEATHER!

office manager from Other in Troy (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The weather can stop us in our tracks. We rely on our PMS to check-in or check-out our guests. Visual Matrix is there when we need them to reboot the two-way interface.

What do you dislike or think could be improved?

A better understanding of creating GROUP reservations. How to create group reservation, modify details, add rooms or delete rooms to a certain group. The housekeeping section is not useful. We wind up cre...

Customer Support
3
Ease of Use
3
Value for money
n/a
Implementation
n/a
arrow review On Aug 10, 2022 J M. from Visual Matrix PMS replied:
 Hi Mitzy! Thanks for leaving a review! I have included a link below that will direct you to our Empo... 

July 21, 2022

Visual Matrix PMS Review: Efficient system with loads of options and awesome reports!

Guest Services Manager from Boutiques in Nelson (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We currently are using the stand alone software at the property level. We like the fact that Visual Matrix updates the software occasionally adding new functions while adding more integration features to ...

What do you dislike or think could be improved?

We would have liked the free night tracking for frequent guests to be operational, we understand this option was mothballed years ago. Another observation is there is no ability to scroll while looking fo...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 08, 2022 J M. from Visual Matrix PMS replied:
 Hi Jody! Thanks for leaving a review! We're glad to hear the reports section of Visual Matrix has be... 

July 21, 2022

Visual Matrix PMS Review: IMPROVING

AGM from Branded Hotels in East Ridge (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Room Rack, Reservation Management, Res Mod Log, Housekeeping Assignment, Almost everything, still need some updates, compared to other PMS Systems.

What do you dislike or think could be improved?

SYSTEM need to stop logging out every 5 minutes. Should stay logged in until user logs out. Credit Card System should be set to refund credit card only charged, like Choice AdvantageSystem.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

July 20, 2022

Visual Matrix PMS Review: Pretty Good

General Manager from Branded Hotels in Wilsonville (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Access it anywhere. Training videos make it easy to train the new employees. The app is ok but it never remembers my password which is inconveinant to enter each time

What do you dislike or think could be improved?

Speed-- wish it was faster with less glitches. We have cloud and try to do the troubleshooting steps as much as possible. I wish that the ooo section could be more like the express check out is for comple...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 09, 2022 J M. from Visual Matrix PMS replied:
 Hello Jaime! Thanks for leaving us a review! We're glad to hear that our training videos have been a... 

July 20, 2022

Visual Matrix PMS Review: Not user friendly especially accounts Receivables

General Manager from Other in Calgary (Canada)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

really nothing. you should be able to see room rates so you can quote them not only when you book it.

What do you dislike or think could be improved?

a lot proper interfaces that dont use rs232 and serial ports. no one uses these anymore . whenever we have interface issue, it takes forever to resolve as you do trial and error on this old technology

Customer Support
1
Ease of Use
2
Value for money
2
Implementation
1
arrow review On Aug 09, 2022 J M. from Visual Matrix PMS replied:
 Hi George! 

Thanks for your feedback, it is highly appreciated here at Visual Matrix. We have noted... 

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month

Recent News & Content

Recent articles

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Resources & reports

Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration

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Popular Visual Matrix PMS Integrations

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