Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Hoteliers say

Hoteliers like Visual Matrix Cloud Platform for its comprehensive control, simplified inventory management, and the auto-tier rate system which dynamically adjusts prices based on occupancy. The ease of migration from its desktop version, combined with thorough customer support and robust integration options, enhances operational efficiency. However, users note issues like slow speed, cumbersome group bookings, and insufficient offline access that affect functionality and user experience.

AI-generated from the text of customer reviews

User Interface and Navigation

Ease of Use and Migration

Customer Support

Support and Training

System Speed and Performance

Integration with Other Systems

Rate and Occupancy Automation

Group Booking Management

System Downtime and Offline Access

Inventory Management

Looking for specific info?

Quick support response

Manager from 25-49 room Bed & Breakfast & Inn in ElkGroveVillage (United States of America)

Verified

7 days ago

The software is very easy in check in process and very quick in responding for the questions. Help in getting the problem solved by taking the computer access.

United States of America

Manager

Medium Hotel

Share review

Somedays its really slow. Many days this software is down.

Front Desk from 25-49 room Bed & Breakfast & Inn in Redmond (United States of America)

17 days ago

Well-organized and user-friendly. It may seem complicated at first, but once you're familiar with the software, it becomes much easier to use.

Front Desk

Honestly, staff is always helpful, patient, and understanding

General Manager from 75-99 room Branded Hotel in Enid (United States of America)

24 days ago

The chat feature is my favorite. They are quick to respond and if needed they remote in and show me what needs to be done. They always walk me through the reports and mistakes on reservations.

General Manager

Large Hotel

Great service

General Manager from 100 to 199 room Boutique in Prince George (Canada)

1 months ago

The attentive service received from the support team, specifically from the implementation team. Jesus Popoca is a great technician with experience.

Canada

quick reolution provided and great customer service

Assistant manager from 75-99 room Boutique in Nashville (United States of America)

I was contacted ASAP by the technical support team who was able to resolve the issue quickly by patiently walking me through the step by step process of getting remote access to my computer. They also let me know why i was facing that issue in the first place. This helped a lot in understanding the issue.

Assistant manager

Excellent customer service.

Front Desk Manager from 75-99 room Bed & Breakfast & Inn in Colorado Springs (United States of America)

2 months ago

Immediate help available. There is always someone ready and willing to provide professional support. They also teach, not only solve.

Front Desk Manager

Great experience!

General Manager from 75-99 room Branded Hotel in Elizabethtown (United States of America)

3 months ago

Super quick response and answers to my questions! Chat was easy to navigate and use for the first time. Agent was helpful very quick.

Service.

Frontdesk from 50-74 room Boutique in Winkler (Canada)

4 months ago

I like quick answers. Its easy to work with them. VM is the easy application to learn. It is helpful when needed.

Frontdesk

Visual Matrix

from 100 to 199 room Bed & Breakfast & Inn in Calgary (Canada)

Products Reviewed

Hotel Management Software

What do you like most?

Visual Matrix is user friendly and offers an intuitive and easy-to navigate interface, making it simple for staff to learn and use, which reduces training time and potential errors. The system provides comprehensive and robust reporting tools, allowing hotels to generate detailed reports on occupancy, revenue, forecasts, and other key metrics, aiding in informed decision making. Visual Matrix integrates with various online booking channels, ensuring real time updates and minimizing the risk of overbooking, which is crucial for maximizing revenue. Visual Matrix system includes a powerful housekeeping module that streamlines task assignments, status updates, and tracking, ensuring rooms are ready on time and operations run smoothly. It also has real time updates. With features like guest profiles, loyalty program integration, and personalized communication, Visual Matrix helps enhance the guest experience and build stronger customer relationships. Visual Matrix has 24/hr support and offers reliable hotel customer support around the clock, ensuring that any issues or questions are addressed quickly, minimizing downtime and disruptions to hotel operations. Love the chat box on Visual Matix as well as the quick help tags that you can read if needing help. Love the cloud base system so that I can check occupancy from home, forecasts, and other helpful reports. Check on if a particular guest has checked in as well. Visual Matrix stands out for its seamless integration with other hotel systems, such as accounting and point of sale (POS) systems, creating a cohesive operational environment. The system's cloud based platform ensures data is secure and accessible from anywhere, which is especially beneficial for multi property management. Additionally, Visual Matrix is customizable to fit the unique needs of different types of properties, from small boutique hotels to large hotels, Even has module for a giftshop. Regular updates ensure the software remains current with industry trends and technological advancements.

What do you dislike or think could be improved?

Staying up to date with the latest industry regulations and security standards is crucial. Visual Matrix can continue to regularly update its systems to ensure data security and compliance with industry standards. Cost effectiveness: Offering competitive pricing structures and transparent pricing models can make Visual Matrix more appealing to businesses of all sizes. Continue to providing robust customer support, including phone and chat support, and offering comprehensive training resources can help businesses effectively use Visual Matrix Services.

Easy to Navigate

General Manager from 75-99 room Branded Hotel in Lake Forest (United States of America)

5 months ago

The system is self explanatory and easy to work with. It's not so much of a hassle to navigate the system.

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Visual Matrix PMS

Hoteliers Most Frequently Mention

What is Visual Matrix PMS?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization