Hi Angela! Thanks for the review are so happy you are enjoying Visual Matrix! Our mission is to prov...
Ratings Snapshot
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Ranked #14 out of 55 in Hotel Management Software
Visual Matrix PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreVisual Matrix PMS Overview
Visual Matrix PMS Overview
Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. Add to that 24/7 expert support and seamless integrations, Visual Matrix has become the indispensable, whole-hotel operating system understaffed teams reach for to get it all done faster and smarter. MOP by Visual Matrix | Automate your hotel’s commonly executed tasks with our Mobile Oper...
About Visual Matrix PMS View website
Founded in 2001 | Headquarters in Dallas, Texas | 46 employeesVisual Matrix is proud to be the trusted technology partner of choice to ambitious, hotel owners and operators who want an innovative hospitality operating syst...
Integrates with
- Booking Engine
- Channel Managers
- Finance & Accounting Software
What customers love about Visual Matrix PMS
General Manager
Easy to use PMS system, very easy to do all hotel and hospitality tasks and really great for Housekeeping and Accounting! Comparing Visual to the other PMS systems I have used, is why I prefer Visual Matrix!
GM
I'm still learning but like how it's pretty easy to use. I like the option of going to cloud, easier to follow up as a GM and use at home.
Night Auditor
This management system is easy to teach and use. I have also had a good experience with Tech Support, they are knowledgeable and pleasant.
Expert Q&A and Partner Recommendations
Visual Matrix PMS hasn’t been recommended by any experts or partners yet
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Clients & references
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Awards & Certifications
Visual Matrix PMS doesn’t have any awards or certifications
Active Markets
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
August 05, 2022
Visual Matrix PMS Review: CLOUD
GENERAL MANAGER from Branded Hotels in Big Lake (United States of America)
What do you like most?
ALL OF IT, CONVENIENCE, TRAINING, CUSTOMER SERVICE, CHAT OPTION AND THE SERVICE FROM THE VISUAL MATRIX TEAM.. OUTSTANDING WE ARE NEW TO CLOUD AND THEY HAVE BEEN SO AMAZING IN HELPING US
What do you dislike or think could be improved?
WE BELIEVE SOME OF THE SPEED IN SOM E OF THE PROGRAMS, MAYBE BRING IT ALL TOGETHER A LITTLE MORE SO YOU DONT HAVE TO SEARCH BACK AND FORTH TO FIND THINGS
July 27, 2022
Visual Matrix PMS Review: QUICK RESPONSE DURING STORMY WEATHER!
office manager from Other in Troy (United States of America)
What do you like most?
The weather can stop us in our tracks. We rely on our PMS to check-in or check-out our guests. Visual Matrix is there when we need them to reboot the two-way interface.
What do you dislike or think could be improved?
A better understanding of creating GROUP reservations. How to create group reservation, modify details, add rooms or delete rooms to a certain group. The housekeeping section is not useful. We wind up cre...
July 21, 2022
Visual Matrix PMS Review: Efficient system with loads of options and awesome reports!
Guest Services Manager from Boutiques in Nelson (Canada)
What do you like most?
We currently are using the stand alone software at the property level. We like the fact that Visual Matrix updates the software occasionally adding new functions while adding more integration features to ...
What do you dislike or think could be improved?
We would have liked the free night tracking for frequent guests to be operational, we understand this option was mothballed years ago. Another observation is there is no ability to scroll while looking fo...
July 21, 2022
Visual Matrix PMS Review: IMPROVING
AGM from Branded Hotels in East Ridge (United States of America)
What do you like most?
Room Rack, Reservation Management, Res Mod Log, Housekeeping Assignment, Almost everything, still need some updates, compared to other PMS Systems.
What do you dislike or think could be improved?
SYSTEM need to stop logging out every 5 minutes. Should stay logged in until user logs out. Credit Card System should be set to refund credit card only charged, like Choice AdvantageSystem.
July 20, 2022
Visual Matrix PMS Review: Pretty Good
General Manager from Branded Hotels in Wilsonville (United States of America)
What do you like most?
Access it anywhere. Training videos make it easy to train the new employees. The app is ok but it never remembers my password which is inconveinant to enter each time
What do you dislike or think could be improved?
Speed-- wish it was faster with less glitches. We have cloud and try to do the troubleshooting steps as much as possible. I wish that the ooo section could be more like the express check out is for comple...
July 20, 2022
Visual Matrix PMS Review: Not user friendly especially accounts Receivables
General Manager from Other in Calgary (Canada)
What do you like most?
really nothing. you should be able to see room rates so you can quote them not only when you book it.
What do you dislike or think could be improved?
a lot proper interfaces that dont use rs232 and serial ports. no one uses these anymore . whenever we have interface issue, it takes forever to resolve as you do trial and error on this old technology
Pricing
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Resources & reports
Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
SiteMinder Booking Engine
Booking EngineIncrease your direct bookings to grow your revenue and take control of your guest experiences with SiteMinder’s high-converting booking engine.
allora.ai (created by Avvio)
Booking EngineWe believe that through technology every hotel can have its direct website as its biggest single channel for attracting bookings.
Front Desk Agent in New Orleans (United States)
The only thing I really like is that I'm very familiar with it now so I know all of the shortcuts. Having said that, it also runs very slowly so I do not think I would recommend to anyone.