Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Great easy to use platform, with good access for assistance especially the use of the online chat window.

Guest Services Manager from 25-49 room Boutique in Nelson (Canada)

Verified

10 days ago

Since the upgrade from the stand alone Visual Matrix system we have been more efficient and have more access to various tools to assist our valued guests. Integration of various installed systems within the hotel via. interfaces is a massive increase in time saving which allows our guest services agents to spend more time with the guest at...

Canada

Guest Services Manager

Medium Hotel

Share review

Hotel Management Software

Revenue Mgr from 50-74 room Branded Hotel in Rumford (United States of America)

1 months ago

VM has given us a visually appealing and easy-to-use system for our property management from reservations to checkin. I often switch from Front Desk to Accounting and have been glad that there are few steps necessary, and a convenient side panel listing of necessary links. I have been happy with support as well.

United States of America

Revenue Mgr

Very helpful in guiding and assisting with a smooth transistion.

General Manager from 100 to 199 room Bed & Breakfast & Inn in Bethlehem (United States of America)

Knowledgeable in the process and questions that needed to be answered during and upon completion of install. I have used other systems and this one is by far the easiest to navigate through.

General Manager

Large Hotel

excellent service

front desk from 75-99 room Branded Hotel in Dallas (United States of America)

2 months ago

VERY CONVENIENT TECHNICAL SUPPORT SERVICE , EITHER THROUGH PHONE OR CHAT FEATURE, ZOHO ASSIST ALSO HELPS A LOT BECAUSE WE ARE ABLE TO SEE EXACTLY HOW THEY ARE ASSISTING.

front desk

Needs a lot improvement - VM Cloud

GM from 50-74 room Bed & Breakfast & Inn in Gold Canyon (United States of America)

Good system when it works. Support is minimal to none. They really could and should as a software company be able to make easy changes to make life easier but seem to be either not wanting to make the effort or are unable to do so in their program

Cloud will have you on cloud 9

Regional Service Manager from 50-74 room Bed & Breakfast & Inn in Brazil (United States of America)

The Visual Matrix Cloud is the best Pms system. I have other brands I manage and it has made me appreciate all the VM offers. Thank you VM for making my job easier with your awesome product!

Regional Service Manager

Visual matrix all aspects of system from reservations to accounting.

Front Office Manager from 100 to 199 room Branded Hotel in Brantford (Canada)

3 months ago

I like the payment methods of swipe and entering. I also like the fact that rooms can be assigned very easy.

Front Office Manager

Gina is a Star!!

General Manager from 50-74 room Bed & Breakfast & Inn in Moore (United States of America)

I had issue with 2 way and couple of other issues. She helped immediately! Great Support! Thanks for helping out when it was important.

The simple PMS of the past has become a necessary tool for hotel operations.

President from 50-74 room Bed & Breakfast & Inn in Sweetwater (United States of America)

VM has transformed from the basic PMS system to something so essential for our hotel. The amount of information and educational pieces which are provided helps us manage our hotel more efficiently. Additionally, the various other systems and vendors which can be integrated with VM is so helpful and has created a one stop shop for our hotel....

President

Visual Matrix is like a sewage treatment plant that's caught fire.

Night Auditor from 75-99 room Bed & Breakfast & Inn in Edmonds (United States of America)

Products Reviewed

What do you like most?

There is literally nothing to like about Visual Matrix and I refuse to insult the brain cells required to even try to find something polite to put here.

What do you dislike or think could be improved?

LITERALLY EVERYTHING. Right now you can't extend group reservations so if someone wants to make a reservation in a group but wants their reservation to go on for an extra night after the group departs (or arrive a day before the group) you have to make a second reservation and try to make sure they line up, which is pointless and creates errors and eats up time and can't be edited without messing with the room block, which we cannot DO without taking a load of extra steps and most desk clerks don't even know how to do. There are continuous "LOADING" Messages every time you make a change or do a search, and those messages - which prevent you from doing anything further until they resolve - can last for ten seconds or more EACH TIME, thus extending the time it takes to make reservations or perform checkin or do a lot of other things by multiple minutes, which is aggravating and makes us look bad in front of customers. There are numerous bugs and glitches that haven't been fixed and probably never will, including one that's shown that we have $192.29 in advance deposits that don't actually exist (the report prints out blank if you try to track it down). VM tech support for credit cards is only open daytime hours which is completely useless if you have a problem on the night shift and hotels roll credit card batches ON the night shift so if there's a problem with your credit card batch you get to call and leave a VOICEMAIL LIKE IT'S 1995 and hope they get back to you. There's no way to do mass-voids in order to clear a lot of lines at once if you need to; instead you have to go through and void each line you want to void individually so if you want to clear off a lot of lines at once (for instance, if a guest stays thirty days or more and becomes nontaxable) you have to GRIND THROUGH IT ONE LINE AT A TIME AND THEN REPOST IT ONE LINE AT A TIME, thus turning a twenty-second problem into a half-hour one. When you're doing room assignments the system won't let you assign a room until you fill in other information, which just slows things down unnecessarily. You can't be logged in to more than one computer at once so if you're doing something on one computer - like, for instance, reposting a billion lines manually because Visual Matrix was programmed by concussed hamsters - and a guest comes up to check in or check out or something you get to lose progress on the work you were doing because Visual Matrix decided that you should suffer for no reason. There's no means of leaving permanent notes about guests in the system so you need a backup google document for that purpose (there should be persistent notes to indicate regular guest requests; some guests like specific rooms or have specific problems or have specific billing issues or whatever). There's no way to edit even the non-permanent notes about guests after they check out, even just to say "Look at the logbook for whatever date" so if you discover a problem or issue after a guest is gone you get to suffer. I could go on - there are SO MANY MORE PROBLEMS THAN THIS OH MY GOD THIS SYSTEM IS GARBAGE GET ANY OTHER SYSTEM THAN THIS, LITERALLY MAKING RESERVATIONS WITH PEN AND PAPER WOULDN'T BE THAT MUCH WORSE - but this is about enough for now. And hey, Visual Matrix, if you're listening? Your program is so terrible it should be considered a crime against humanity.

Night Auditor

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Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization