Visual Matrix PMS

4.5 (114 REVIEWS)

HTR Score icon
HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Visual Matrix PMS

4.5 (114 REVIEWS)

Ranked 11 (out of 79) in Hotel Management Software

Empowering Hospitality with a PMS Software to Run Your Entire Hotel.

What is Visual Matrix PMS?

Founded in 2001 | Headquarters in Dallas, Texas | 46 employees
Visual Matrix PMS is a robust property management system designed to streamline hotel operations from reservation to guest return. Its comprehensive control over inventory management and dynamic auto-tier rate system, which adjusts prices based on occupancy, make it valuable for optimizing revenue. Seamless migration from its desktop version, extensive customer support, and robust integrations enhance operational efficiency. The platform also offers MOP, an app that automates housekeeping and maintenance tasks, ensuring real-time connectivity among staff and improved productivity. This versatile system is ideal for understaffed teams needing to manage hotel operations efficiently and effectively.

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Capabilities

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Visual Matrix PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Visual Matrix PMS

Property Management Systems
Must-have hotel tech when you’re working with less Visual Matrix is the indispensable hote...

INCLUDED

MOP Housekeeping & Maintenance App

Hotel Management Software
Streamline and optimize your hotel's everyday tasks with the mobile operating platform (MO...

PREMIUM ADD-ON

Visual Matrix PMS Reviews Summary

4.5
Very Good
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Visual Matrix PMS is the #5 most trending product in the Hotel Management Software category (out of 79) and the #209 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Visual Matrix PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Visual Matrix PMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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0

Success Stories

3

References

1

Featured Customers

Visual Matrix PMS Case Studies

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Visual Matrix PMS doesn’t have any case studies available

Visual Matrix PMS Reviews

Hotelier Rating

Excellent
80
Very Good
14
Average
9
Poor
4
Terrible
7

Property Size

  • Small (1)
  • Medium (63)
  • Large (46)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (86)
  • Canada
    Canada
    (25)
  • Mexico
    Mexico
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (112)
  • Europe
    Europe
    (1)
10

It was very fast and easy to understand.

Manager from 25-49 room Boutique in Fergus (Canada)

Verified
18 days ago
Quick service as they didn't took too much time to solve my problem and it was very easy to contact them.
Country Canada
Manager
Medium Hotel
10

Excellent Advice and Help

C&B Manager from 50-74 room Luxury Hotel in St Leonards-on-Sea (United Kingdom)

Verified
24 days ago
Access to help 24 hours is vital in a business that is 24 hours, 7 days a week! The live chat is excellent; its talking to a real person! All chats are answered quickly, I have always had my problem solved, always been given fantastic advice, been sent links, the assistance is 10 out of 10! Just today I used the chat function and spoke to J...
Country United Kingdom
C&B Manager
Medium Hotel
10

Ayden Pearman is a SUPERSTAR

Front Desk Agent from 75-99 room Boutique in High Level (Canada)

Verified
25 days ago
Ayden Pearman was extremely helpful and knowledgeable. He was able to resolve my issue in less than 5 minutes. Efficient service and positive attitude.
Country Canada
Front Desk Agent
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Dilini! We agree that Ayden is a Superstar! We are so glad to hear about your experience and value our continued partnership with your hotel.
9

Good, could be better

AGM from 100 to 199 room Bed & Breakfast & Inn in St. George (United States of America)

Verified
1 months ago
I like the short cut home screen for easy training on check in, check out, booking rooms etc. I think the pos gift shop process is pretty easy to learn as well. The instant chat feature is good when you need to get a hold of tech support. Its nice not having to wait so long to get help. When calling tech support it can take a half hour to r...
Country United States of America
AGM
Large Hotel
10

Amazing service by Tracy with e-mail sending problem.

Front desk agent from 25-49 room Bed & Breakfast & Inn in Westfield (United States of America)

Verified
1 months ago
I recently experienced a frustrating issue with sending emails containing folios and reservation confirmations to guests, which began after our hotel’s email password was changed due to security concerns. Thankfully, Tracy from the Visual Matrix support team resolved the issue in under 10 minutes! Tracy quickly connected remotely to my syst...
Country United States of America
Front desk agent
Medium Hotel
Johnny from Visual Matrix PMS replied
Hi Prezemek! We are so happy that you received the help you needed promptly and efficiently. Our goal is to always provide best-in-class customer support! Our knowledge base articles allow hoteliers to be self-sufficient. View more articles at https://help.visualmatrix.com/portal/en/kb
10

Quick support response

Manager from 25-49 room Bed & Breakfast & Inn in ElkGroveVillage (United States of America)

Verified
2 months ago
The software is very easy in check in process and very quick in responding for the questions. Help in getting the problem solved by taking the computer access.
Country United States of America
Manager
Medium Hotel
5

Somedays its really slow. Many days this software is down.

Front Desk from 25-49 room Bed & Breakfast & Inn in Redmond (United States of America)

Verified
3 months ago
Well-organized and user-friendly. It may seem complicated at first, but once you're familiar with the software, it becomes much easier to use.
Country United States of America
Front Desk
Medium Hotel
10

Honestly, staff is always helpful, patient, and understanding

General Manager from 75-99 room Branded Hotel in Enid (United States of America)

Verified
3 months ago
The chat feature is my favorite. They are quick to respond and if needed they remote in and show me what needs to be done. They always walk me through the reports and mistakes on reservations.
Country United States of America
General Manager
Large Hotel
10

Great service

General Manager from 100 to 199 room Boutique in Prince George (Canada)

Verified
3 months ago
The attentive service received from the support team, specifically from the implementation team. Jesus Popoca is a great technician with experience.
Country Canada
General Manager
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Gianina! Thanks for leaving VM a great review! Our trained experts and ready and willing to help whenever you need us. We greatly appreciate your feedback on our internal process for purchase orders and will use your feed to review the current procedures we have in place.
10

quick reolution provided and great customer service

Assistant manager from 75-99 room Boutique in Nashville (United States of America)

Verified
4 months ago
I was contacted ASAP by the technical support team who was able to resolve the issue quickly by patiently walking me through the step by step process of getting remote access to my computer. They also let me know why i was facing that issue in the first place. This helped a lot in understanding the issue.
Country United States of America
Assistant manager
Large Hotel
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Expert Q&A and Partner Recommendations

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Recommended by

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News

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Visual Matrix PMS

4 months ago

Visual Matrix Joins Forces with AHLA to Combat Human Trafficking and Promote Hotel Worker Safety

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Visual Matrix PMS

5 months ago

Visual Matrix Partners with Talsey AI to Transform Guest Experience for Hoteliers

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Visual Matrix PMS

7 months ago

MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400%

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Visual Matrix PMS

8 months ago

Visual Matrix Announces Integration Partnership with Sojern

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Visual Matrix PMS

8 months ago

Survey Reveals Critical Need for Improved Tech Collaboration in Hospitality Industry

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Visual Matrix PMS

8 months ago

Visual Matrix Expands Data Centralization Capabilities for Hapi

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Visual Matrix PMS

9 months ago

Women’s Innovation Council Survey Seeks Feedback: We’re All Ears

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Visual Matrix PMS

10 months ago

Revolutionizes Hotel Operations with Enhanced MOP Tasks Feature

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Visual Matrix PMS

10 months ago

Visual Matrix and Duetto Integration Elevates Hotel Revenue Management

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Visual Matrix PMS

11 months ago

Visual Matrix and Shadow Custom ID Scanners Announce Strategic Partnership to Revolutionize Hotel Check-In and Check-Out Process

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Visual Matrix PMS

1 year ago

Navigating Hotel Worker Protection Ordinance: Ensuring Fair Treatment and Compliance

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Visual Matrix PMS

1 year ago

Visual Matrix Unveils Onscreen Guidance Tool to Enhance User Experience with Cloud PMS Software

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Visual Matrix PMS

1 year ago

The Most Important Factor for Hotels to Get Positive Online Reviews

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Visual Matrix PMS

1 year ago

Visual Matrix Enhances Its Groups Availability Functionality to Make Hotelier’s Jobs Easier

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Visual Matrix PMS

1 year ago

Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership

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Visual Matrix PMS

2 years ago

Visual Matrix Holds Consultant Event in the Florida Keys to Explore the Future of Innovation in Hospitality

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Visual Matrix PMS

2 years ago

Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements

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Visual Matrix PMS

2 years ago

Fully Mobile: Visual Matrix Integrates MOP Housekeeping Management System into PMS, Expands Platform Capabilities

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Visual Matrix PMS

2 years ago

Visual Matrix Leadership Team Grows with Two New Executives

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Visual Matrix PMS

2 years ago

MOP by Visual Matrix Makes It Easy to Comply with Hotel Panic Button and Emergency Safety Device (ESD) City Ordinances

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Visual Matrix PMS

2 years ago

Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration

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Visual Matrix PMS

3 years ago

Visual Matrix Continues Global Expansion through Partnership with Data Express Latinoamérica Across Central and South America

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Visual Matrix PMS

3 years ago

Visual Matrix Acquires LodgingControls as Part of Strategic Expansion to Provide the Latest in PMS Efficiency

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Visual Matrix PMS Integrations

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Support

Unverified

Visual Matrix PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Responsiveness

Excellent

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