Visual Matrix PMS

4.5 (131 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Visual Matrix PMS

4.6 (131 REVIEWS)

Ranked 10 (out of 78) in Hotel Management Software

Empowering Hospitality with a PMS Software to Run Your Entire Hotel.

Bell avatar Bell - AI powered product analyst

I analyzed all of Visual Matrix PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Visual Matrix streamlines daily operations, increasing efficiency across departments from front desk to housekeeping. Its scheduling tool is highly valued, easing staff management and planning. The integration with online booking channels maximizes revenue by minimizing overbooking. Criticisms include difficulties in tech support communication and limitations in certain billing functions. The software's user-friendly interface reduces training time, but some prefer improvements in system speed and feature availability.

What Types of Hotels Visual Matrix PMS is Popular For

Size

1 | Small (10-24 room)

68 | Mid-Sized (25-74 room)

58 | Large (75-199 room)

4 | X-Large (200+ room)

Country

98 | United States of America

28 | Canada

1 | Mexico

1 | United Kingdom

1 | Indonesia

Type

110 | Branded Hotels

102 | Limited Service & Budget Hotels

55 | Bed & Breakfast & Inns

41 | Airport/Conference Hotels

39 | Extended Stay & Serviced Apartments

38 | Resorts

36 | Boutiques

26 | City Center Hotels

22 | Motels

16 | Luxury Hotels

10 | Hostels

2 | RV Parks & Campgrounds

1 | Casinos

1 | Vacation Rentals & Villas

Region

127 | North America

1 | Europe

1 | Asia Pacific

Category

131 | Hotel Management Software

What is Visual Matrix PMS?

Founded in 2001 | Headquarters in Dallas, Texas | 46 employees
Visual Matrix PMS is a robust property management system designed to streamline hotel operations from reservation to guest return. Its comprehensive control over inventory management and dynamic auto-tier rate system, which adjusts prices based on occupancy, make it valuable for optimizing revenue. Seamless migration from its desktop version, extensive customer support, and robust integrations enhance operational efficiency. The platform also offers MOP, an app that automates housekeeping and maintenance tasks, ensuring real-time connectivity among staff and improved productivity. This versatile system is ideal for understaffed teams needing to manage hotel operations efficiently and effectively.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Visual Matrix PMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Visual Matrix PMS

FAQs

Capabilities

profile-empty-state.svg

Visual Matrix PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Visual Matrix PMS

Property Management Systems
Must-have hotel tech when you’re working with less Visual Matrix is the indispensable hotel PMS software that helps understaffed, under-pressure hotels rise to every occasion.

INCLUDED

MOP Housekeeping & Maintenance App

Hotel Management Software
Streamline and optimize your hotel's everyday tasks with the mobile operating platform (MOP) you can start using instantly with any PMS.

PREMIUM ADD-ON

Visual Matrix PMS Reviews Summary

4.5
Very Good
Ease of Use
4.4/5
Customer Support
4.3/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Visual Matrix PMS is the #7 most trending product in the Hotel Management Software category (out of 78) and the #222 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Visual Matrix PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Visual Matrix PMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Visual Matrix PMS Average Visual Matrix PMS

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0

Success Stories

3

References

1

Featured Customers

Visual Matrix PMS Case Studies

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Visual Matrix PMS doesn’t have any case studies available

Visual Matrix PMS Reviews

Hotelier Rating

Excellent
94
Very Good
16
Average
10
Poor
4
Terrible
7

Property Size

  • Small (1)
  • Mid-Sized (68)
  • Large (58)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (98)
  • Canada
    Canada
    (28)
  • Mexico
    Mexico
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Indonesia
    Indonesia
    (1)

Region

  • North America
    North America
    (127)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (1)
10

Efficient, Effective, and Reliable – Great Experience!

Guest service agent from 75-99 room City Center Hotel in Kamloops (Canada)

Verified
6 days ago
From the moment I reached out, Virtual Matrix treated my problem like it mattered. Their solution wasn’t just fast—it was thoughtfully executed, with attention to detail and zero wasted time. It’s rare to find a team that blends technical skill with genuine customer care, but they pulled it off flawlessly.
Country Canada
Guest service agent
Large Hotel
10

Helpful

FOM from 100 to 199 room Branded Hotel in Lloydminster (Canada)

Verified
15 days ago
They Always respond quickly and they try their best to accommodate our request, any questions or just anything we need.
Country Canada
FOM
Large Hotel
Johnny from Visual Matrix PMS replied
Thanks for leaving a review! We greatly appreciate your feedback and will ensure our internal teams take note of this.
10

Amazing PMS system and support!

GM/Owner from 50-74 room Bed & Breakfast & Inn in Weatherford (United States of America)

Verified
1 months ago
I really like the support we get! The team is always so helpful, friendly, and willing to go the extra mile whenever we reach out with a question or a problem. They take the time to listen carefully to the details of the issue and never make us feel rushed or like we are just another number. If the support team can’t figure out what the iss...
Country United States of America
GM/Owner
Mid-Sized Hotel
Johnny from Visual Matrix PMS replied
Hi Kishen! Thanks for leaving Visual Matrix a great review. At Visual Matrix, we believe hotels shouldn't have to compromise on great service or products. We understand resolution time is very important and continuously strive to provide the fastest times possible!
10

All problems are no problem!

AGM from 25-49 room Branded Hotel in Port Clinton (United States of America)

Verified
1 months ago
VM Support is the quickest and most efficient tech help I have ever had. We need more people like your team working tech support!
Country United States of America
AGM
Mid-Sized Hotel
8

Robertha best support tech

President from 100 to 199 room Boutique in Brantford (Canada)

Verified
1 months ago
The advantage to call and be able to be guide with an issue. All front line members of our team can get help if stuck.
Country Canada
President
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Mala! We are thrilled to hear that Robertha was able to provide you with exceptional service. As always, our client experience team is always ready to help you 24/7 via in-app chat, ticket, or over the phone!
10

Visual Matrix Delivers on Every Level

Night Audith from 25-49 room Branded Hotel in Spooner (United States of America)

Verified
2 months ago
I The support team at Visual Matrix is top-notch — responsive, knowledgeable, and genuinely helpful whenever we need assistance, One of the biggest improvements we’ve seen is in guest communication and reservation tracking — it’s made life easier for our staff and enhanced the guest experience. We’ve also noticed a positive impact on time m...
Country United States of America
Night Audith
Mid-Sized Hotel
10

Review

Night Auditor from 25-49 room Bed & Breakfast & Inn in Fogelsville (United States of America)

Verified
3 months ago
I like the quickness of response from the chat person, & how precise he was in explaining what to do. I understood what he was trying to relay completely!
Country United States of America
Night Auditor
Mid-Sized Hotel
10

Reliable and Efficient Property Management Solution

Accountant from 100 to 199 room Branded Hotel in Redding (United States of America)

Verified
3 months ago
The user-friendly interface, reliable real-time updates, and seamless integration with payment systems help streamline daily hotel operations and improve overall efficiency. Visual Matrix has significantly reduced the time it takes to perform routine tasks such as checking guests in and out, managing reservations, and tracking housekeeping...
Country United States of America
Accountant
Large Hotel
10

VM PMS support staff knows it all

Night Auditor from 100 to 199 room Branded Hotel in Matamoras (United States of America)

Verified
3 months ago
VM PMS support staff Gerhard Swart calmly and efficiently got me through a Night Audit jam 3-4 am, as always when I have any reason to call for help.
Country United States of America
Night Auditor
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Cathy! We are glad to hear that your recent experience was a great one. Day or night, our support team is always here to help. Hotels don't close, and neither does Visual Matrix. Our in-app chat feature makes things even easier!
10

Nicole was awesome

Front Desk Agent from 75-99 room Bed & Breakfast & Inn in Waterbury (United States of America)

Verified
3 months ago
I had a very nice experience. Nicole was just about the most friendly, courteous, efficient, and didn't mind the silly.
Country United States of America
Front Desk Agent
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Ben! We are happy to hear that Nicole provided you with excellent customer service and support. We appreciate your candid feedback and will work to ensure that all your experiences are as pleasurable as you had with Nicole.
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Expert Q&A and Partner Recommendations

Submit Recommendation

Recommend empty

Visual Matrix PMS hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

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News

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Visual Matrix PMS

3 months ago

Visual Matrix’s Suchi Reddy Honored by the Dallas Business Journal’s 12th Annual Women in Technology Awards

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Visual Matrix PMS

4 months ago

Visual Matrix Expands in the Middle East, partnering with the Best Western Premier M Four Hotel in Dubai to Provide Advanced Property Management Solutions

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Visual Matrix PMS

4 months ago

The Hospitality Women’s Innovation Council Joins the Women in Hospitality Leadership Alliance to Further Expand Opportunities for Women and Collaboration Across the Hotel Industry

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Visual Matrix PMS

5 months ago

Visual Matrix Brings More than 70 Hotel Industry Leaders Together for Collaboration, Inspiration, and Innovation

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Visual Matrix PMS

10 months ago

Visual Matrix Joins Forces with AHLA to Combat Human Trafficking and Promote Hotel Worker Safety

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Visual Matrix PMS

11 months ago

Visual Matrix Partners with Talsey AI to Transform Guest Experience for Hoteliers

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Visual Matrix PMS

1 year ago

MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400%

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Visual Matrix PMS

1 year ago

Visual Matrix Announces Integration Partnership with Sojern

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Visual Matrix PMS

1 year ago

Survey Reveals Critical Need for Improved Tech Collaboration in Hospitality Industry

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Visual Matrix PMS

1 year ago

Visual Matrix Expands Data Centralization Capabilities for Hapi

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Visual Matrix PMS

1 year ago

Women’s Innovation Council Survey Seeks Feedback: We’re All Ears

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Visual Matrix PMS

1 year ago

Revolutionizes Hotel Operations with Enhanced MOP Tasks Feature

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Visual Matrix PMS

1 year ago

Visual Matrix and Duetto Integration Elevates Hotel Revenue Management

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Visual Matrix PMS

1 year ago

Visual Matrix and Shadow Custom ID Scanners Announce Strategic Partnership to Revolutionize Hotel Check-In and Check-Out Process

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Visual Matrix PMS

1 year ago

Navigating Hotel Worker Protection Ordinance: Ensuring Fair Treatment and Compliance

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Visual Matrix PMS

1 year ago

Visual Matrix Unveils Onscreen Guidance Tool to Enhance User Experience with Cloud PMS Software

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Visual Matrix PMS

2 years ago

The Most Important Factor for Hotels to Get Positive Online Reviews

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Visual Matrix PMS

2 years ago

Visual Matrix Enhances Its Groups Availability Functionality to Make Hotelier’s Jobs Easier

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Visual Matrix PMS

2 years ago

Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership

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Visual Matrix PMS

2 years ago

Visual Matrix Holds Consultant Event in the Florida Keys to Explore the Future of Innovation in Hospitality

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Visual Matrix PMS

2 years ago

Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements

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Visual Matrix PMS

2 years ago

Fully Mobile: Visual Matrix Integrates MOP Housekeeping Management System into PMS, Expands Platform Capabilities

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Visual Matrix PMS

2 years ago

Visual Matrix Leadership Team Grows with Two New Executives

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Visual Matrix PMS

3 years ago

MOP by Visual Matrix Makes It Easy to Comply with Hotel Panic Button and Emergency Safety Device (ESD) City Ordinances

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Visual Matrix PMS

3 years ago

Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration

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Visual Matrix PMS

3 years ago

Visual Matrix Continues Global Expansion through Partnership with Data Express Latinoamérica Across Central and South America

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Visual Matrix PMS

3 years ago

Visual Matrix Acquires LodgingControls as Part of Strategic Expansion to Provide the Latest in PMS Efficiency

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Visual Matrix PMS Integrations

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Support

Unverified

Visual Matrix PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

91%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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