Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Looking for specific info?

It was very fast and easy to understand.

Manager from 25-49 room Boutique in Fergus (Canada)

Verified

18 days ago

Quick service as they didn't took too much time to solve my problem and it was very easy to contact them.

Canada

Manager

Medium Hotel

Share review

Excellent Advice and Help

C&B Manager from 50-74 room Luxury Hotel in St Leonards-on-Sea (United Kingdom)

24 days ago

Access to help 24 hours is vital in a business that is 24 hours, 7 days a week! The live chat is excellent; its talking to a real person! All chats are answered quickly, I have always had my problem solved, always been given fantastic advice, been sent links, the assistance is 10 out of 10! Just today I used the chat function and spoke to J...

United Kingdom

C&B Manager

Ayden Pearman is a SUPERSTAR

Front Desk Agent from 75-99 room Boutique in High Level (Canada)

25 days ago

Ayden Pearman was extremely helpful and knowledgeable. He was able to resolve my issue in less than 5 minutes. Efficient service and positive attitude.

Front Desk Agent

Large Hotel

Good, could be better

AGM from 100 to 199 room Bed & Breakfast & Inn in St. George (United States of America)

1 months ago

Products Reviewed

Hotel Management Software

What do you like most?

I like the short cut home screen for easy training on check in, check out, booking rooms etc. I think the pos gift shop process is pretty easy to learn as well. The instant chat feature is good when you need to get a hold of tech support. Its nice not having to wait so long to get help. When calling tech support it can take a half hour to reach someone. I also like the process for group reservations. Night audit is so easy to run and reprint reports if you need to. I am responsible of the accounting of corporate reservations as well and the invoicing process is not too hard to learn. The aging report is a god sent and helps me a lot to be able to keep track of who I need to reach out to pay their invoices. Overall switching to the cloud version of Visual Matrix has been a big improvement because I can log in and work on things from home if I have to.

What do you dislike or think could be improved?

Some users feel that Visual Matrix offers fewer features than other PMS platforms, such as Opera. Tasks like handing multi pay scenarios or managing guest incidentals may require additional steps, making the process less streamlined. There have been stances where users found it challenging to access timely technical support. In critical situations, the lack of immediate assistance can pose significant challenges for hotel operations. It can take up to 45 minutes for someone to answer the phone at tech support. The learning curve for some new employees can be hard, We have had new hires quit because Visual matrix was too hard to learn and this overwhelmed them. Transitions to Visual Matrix from other systems can be challenging for some users. The initial days may require adjustment as staff become familiar with the new interface and functionalities. It's important to note that experiences with software can vary on individual needs and the specific context of use. Many users find Visual Matrix to be an effective tool for hotel management, but it's advisable to consider these potential drawbacks when evaluating its suitability for your operations. We have had many days also that our credit card batches do not process.

United States of America

AGM

Amazing service by Tracy with e-mail sending problem.

Front desk agent from 25-49 room Bed & Breakfast & Inn in Westfield (United States of America)

I recently experienced a frustrating issue with sending emails containing folios and reservation confirmations to guests, which began after our hotel’s email password was changed due to security concerns. Thankfully, Tracy from the Visual Matrix support team resolved the issue in under 10 minutes! Tracy quickly connected remotely to my system and took care of everything for me. She not only fixed the immediate problem but also took the time to explain what went wrong. I appreciated her clear communication and the professional manner in which she handled the situation. To make sure I could handle it on my own in the future, Tracy also sent me a helpful article outlining how to resolve the issue if it ever occurs again. What stood out to me was how efficiently Tracy worked to resolve the problem and her friendly, positive attitude throughout. It’s clear that the Visual Matrix team is dedicated to providing top-notch service. I truly appreciate their professionalism and willingness to assist in any way possible. Overall, my experience with Visual Matrix was fantastic. They’re always ready to help, and it’s refreshing to see such genuine dedication to customer satisfaction. I would rate their support a solid 10/10, and I’m grateful for their ongoing commitment to helping customers in a timely, professional, and efficient manner.

After my support ticket was resolved, I received multiple emails with the same message: "Thank you for being a valued Visual Matrix customer. Please check your email for a response from our support team as your ticket has been resolved and closed." While I appreciate the follow-up and the confirmation that my issue has been resolved, receiving several of these emails feels a bit redundant. One email would be sufficient to notify me that the ticket has been closed. It would streamline communication and prevent unnecessary clutter in my inbox. Other than this, I have no additional suggestions for improvement. The support I received was excellent, and I’m very satisfied with how quickly and professionally the Visual Matrix team handled my issue. The overall experience was positive, and I continue to trust Visual Matrix for their outstanding service.

Front desk agent

Quick support response

Manager from 25-49 room Bed & Breakfast & Inn in ElkGroveVillage (United States of America)

2 months ago

The software is very easy in check in process and very quick in responding for the questions. Help in getting the problem solved by taking the computer access.

Somedays its really slow. Many days this software is down.

Front Desk from 25-49 room Bed & Breakfast & Inn in Redmond (United States of America)

3 months ago

Well-organized and user-friendly. It may seem complicated at first, but once you're familiar with the software, it becomes much easier to use.

Front Desk

Honestly, staff is always helpful, patient, and understanding

General Manager from 75-99 room Branded Hotel in Enid (United States of America)

The chat feature is my favorite. They are quick to respond and if needed they remote in and show me what needs to be done. They always walk me through the reports and mistakes on reservations.

General Manager

Great service

General Manager from 100 to 199 room Boutique in Prince George (Canada)

The attentive service received from the support team, specifically from the implementation team. Jesus Popoca is a great technician with experience.

quick reolution provided and great customer service

Assistant manager from 75-99 room Boutique in Nashville (United States of America)

4 months ago

I was contacted ASAP by the technical support team who was able to resolve the issue quickly by patiently walking me through the step by step process of getting remote access to my computer. They also let me know why i was facing that issue in the first place. This helped a lot in understanding the issue.

Assistant manager

Company	Functionality
SiteMinder 92% recommended by 2316 hotels	Channel Managers
Canary Technologies 96% recommended by 1770 hotels	Contactless Check-in +2 more
Actabl 93% recommended by 1569 hotels	Scheduling & Workforce Management
Lighthouse 95% recommended by 1372 hotels	Rate Shopping
Duetto 94% recommended by 577 hotels	Business Intelligence
M3 89% recommended by 564 hotels	Hotel Accounting Software
Cendyn 89% recommended by 270 hotels	Hotel Reservations Systems
This integration hasn’t been verified by Visual Matrix PMS yet. Inn-Flow 97% recommended by 210 hotels	Hotel Accounting Software
Sojern 95% recommended by 165 hotels	Guest Messaging Software
Sabre 85% recommended by 133 hotels	Hotel Reservations Systems +2 more

Sorry, this functionality is only available for verified hoteliers

Visual Matrix PMS

What is Visual Matrix PMS?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization