The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 131 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Novera Payment Solutions shines .
Sertifi by Flywire shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment Tokenization and 3-D Secure Payments.
Side-by-side ratings based on 131 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 131 |
After analyzing 131 verified reviews, Novera Payment Solutions users most value its , while Sertifi by Flywire users highlight ease of use, payment processing efficiency, security measures. Click any theme to see what reviewers say.
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Payment Processing Efficiency
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Security Measures
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Document Management
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Integration with Other Systems
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How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Novera Payment Solutions |
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|---|---|---|
| Small (10-24 rooms) | — | #5 1 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #1 36 reviews |
| Large (75-199 rooms) ▾ | — | #1 63 reviews |
| X-Large (200+ rooms) ▾ | — | #1 29 reviews |
By Property Type
| Segment | Novera Payment Solutions |
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| Boutique ▾ | — | #1 35 reviews |
| Luxury ▾ | — | #1 61 reviews |
| Branded / Chain ▾ | — | #1 86 reviews |
| Extended Stay ▾ | — | #2 9 reviews |
By Region
| Segment | Novera Payment Solutions |
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| North America ▾ | — | #1 121 reviews |
| Europe | — | #4 1 reviews |
| Asia Pacific | — | #1 1 reviews |
| Middle East ▾ | — | #1 5 reviews |
Choosing between Novera Payment Solutions and Sertifi by Flywire hinges on your hotel’s specific needs and priorities. Both aim to streamline payments, but Sertifi stands out as the more established and reviewed platform, especially in hospitality settings.
Novera offers a broad payment processing platform, whereas Sertifi is specialized with integrations and features tailored for hospitality businesses. Which aligns better with your current operational challenges?
Novera Payment Solutions promises an all-in-one payment processing system, including credit cards and ACH payments, designed to integrate into existing business systems. However, it has no reviews yet, offering no insight into actual user experiences or customer support quality.
By contrast, Sertifi by Flywire boasts over 129 reviews, with recent feedback confirming its ease of use and security. The 94% likelihood of recommendation and a high NPS score reflect strong customer satisfaction, especially for hospitality-focused transactions.
While Novera emphasizes broad financial transaction services, Sertifi concentrates on streamlining payment capture and agreement signing specifically for hotels. Do you need a general payment platform, or a hospitality-specific solution with proven satisfaction?
If your hotel prioritizes rapid, secure deposits and seamless integration with property management and CRM systems, Sertifi is the clear choice. Its high review count and recent positive feedback demonstrate its suitability for hotels aiming to reduce administrative burdens and increase revenue.
If, however, your team seeks a versatile payment processor with a wide array of payment options, and you're comfortable implementing a less-reviewed platform, Novera could be considered. Yet, without reviews, its ability to meet hotel-specific needs remains unverified.
Given Sertifi’s extensive hospitality experience and proven track record, it’s the safer bet for hotels focused on efficiency, security, and growth.
Sertifi scores 4.78 out of 5 for ease of use, driven by an intuitive interface, straightforward onboarding, and high ratings from users who find it simple for staff and clients alike. Reviews highlight its user-friendly design reducing training time and speeding up payment and agreement processes.
Novera, on the other hand, has no reviews or usability ratings, making it impossible to assess its interface or onboarding experience. Its lack of user feedback leaves uncertainty about how easily your team could adopt or operate it efficiently.
Edge: Sertifi by Flywire.
Sertifi offers 20 unique features, including payment tokenization, 3-D Secure payments, PCI compliance, multi-currency settlements, refund management, and integrations with major credit card processors like Visa, Mastercard, and Amex. Its platform is built specifically for hospitality, with tools to accept diverse payments and manage fraud risk.
Novera provides no detailed feature list or integrations, focusing on core payment processing without the hospitality-specific tools Sertifi offers. Without feature depth or specialized functionality, Sertifi clearly leads.
Edge: Sertifi by Flywire.
Sertifi’s support scores 4.59 out of 5, with reviews emphasizing quick, responsive assistance and clear communication. Many users appreciate its proactive onboarding and ongoing support, which is crucial during implementation and troubleshooting.
Novera has no reviews or support ratings, leaving hotel teams without verified insights into its customer service quality. The lack of feedback suggests lower confidence in support responsiveness.
Edge: Sertifi by Flywire.
Sertifi supports 7 verified integrations, including Oracle Hospitality, Infor, Amadeus, Stripe, and Opera, directly connecting with key hospitality and payment platforms. These integrations facilitate streamlined workflows and reduce manual entry.
Novera offers no verified integrations, limiting its ability to connect with hotel management or CRM systems. Without existing integrations, Sertifi is more adaptable for hotels seeking operational efficiency.
Edge: Sertifi by Flywire.
Sertifi’s reviews, with over 129 recent entries and a 94% recommendation rate, show consistent satisfaction across hotel segments, notably in luxury and branded hotels. Hoteliers praise its ease of use, security, and features.
Novera has no reviews or ratings, making it impossible to gauge hotel sentiment or satisfaction levels. Sertifi’s established reputation makes it the preferred choice for hotelier confidence.
Edge: Sertifi by Flywire.
Novera does not publicly disclose pricing details, suggesting a custom quote model or potential unavailability for smaller hotels. Its lack of transparency could pose challenges for budget-conscious teams.
Sertifi charges a flat $100 monthly fee, with no mention of additional setup or transaction costs. This predictable pricing, combined with high value, simplifies budgeting for hotel finance teams.
Given Sertifi’s transparent pricing, it’s easier to evaluate ROI and plan expenses.
Not ideal if:
Not ideal if:
Sertifi by Flywire stands out as the more reliable, feature-rich, and well-reviewed platform for hotels. With its high customer satisfaction, extensive integrations, and hospitality-focused features, Sertifi reduces friction and boosts revenue.
Novera presents a generalized payment platform with no reviews, offering potential flexibility but lacking proven hotel-specific performance. Its suitability remains uncertain without user feedback.
For hotels prioritizing ease of use, security, and a platform trusted by hundreds of hospitality businesses, Sertifi is the clear choice. If your hotel needs broad payment options without hospitality-specific features, Novera might be worth exploring, but with caution.
Payments Processing Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Novera Payment Solutions |
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| Starting Price | — | From $100/mo |
According to HTR's product database, Novera Payment Solutions and Sertifi by Flywire (Payments) share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Novera Payment Solutions |
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| 3-D Secure Payments | ||
| Accepts American Express | ||
| PCI Compliance | ||
| Pay by Link | ||
| Payment Tokenization | ||
| Pre-Authorizations |
Showing top differences. 8 more features differ between these products.
What hoteliers love
Sertifi is frequently highlighted for its user-friendly interface, making it simple for both hotel staff and clients to navigate. The reduction in tim... Sertifi is frequently highlighted for its user-friendly interface, making it simple for both hotel staff and clients to navigate. The reduction in time and effort required for training new users is appreciated, simplifying the onboarding process.
Sertifi's payment processing is praised for its speed and efficiency, allowing clients to make payments quickly and securely. The ability to set up pa... Sertifi's payment processing is praised for its speed and efficiency, allowing clients to make payments quickly and securely. The ability to set up payment schedules and send secured payment links is seen as a significant time-saver, allowing hotels to reduce administrative tasks and increase cash flow.
Users consistently commend Sertifi for its strong security features, which are crucial for handling sensitive payment data. The PCI compliance ensures... Users consistently commend Sertifi for its strong security features, which are crucial for handling sensitive payment data. The PCI compliance ensures that transactions are secure, making both customers and hotels feel confident in processing payments through the system.
Where hoteliers push back
Many users appreciate Sertifi's integration capabilities with systems like Salesforce and Opera, which streamline operations by reducing the need for... Many users appreciate Sertifi's integration capabilities with systems like Salesforce and Opera, which streamline operations by reducing the need for manual entries and checks.
There are critical mentions regarding the management of user roles, such as difficulties in revoking user access after leaving a company. Users sugges... There are critical mentions regarding the management of user roles, such as difficulties in revoking user access after leaving a company. Users suggest improvements for handling permissions and user deactivation.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Novera Payment Solutions and Sertifi by Flywire (Payments) share many core Payments Processing Software features, but each has unique capabilities. Novera Payment Solutions offers 0 verified integration partners, while Sertifi by Flywire (Payments) offers 7. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sertifi by Flywire (Payments) leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Novera Payment Solutions: No. Sertifi by Flywire (Payments): No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Novera Payment Solutions has an HT Score of 0 and Sertifi by Flywire has 94. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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