Lodgistics Communication vs. Novility:
Which Is Right for You?

The Decision

Choosing the right employee engagement software is vital to improving your hotel's internal communication, staff motivation, and operational efficiency. Lodgistics Communication by Lodgistics and Novility both aim to elevate staff engagement but differ significantly in features, user feedback, and market presence. While Novility specializes in hospitality training, Lodgistics offers a broader internal communication platform with more recent reviews and a higher overall rating. Which solution aligns better with your hotel’s specific needs?

Is Lodgistics or Novility Better for Hotels?

Lodgistics and Novility serve different primary functions within hotel operations. Lodgistics focuses on streamlining internal communication, task management, and operational transparency, aiming to improve everyday hotel workflows. Novility emphasizes staff training, performance evaluation, and online reputation management, with a goal of elevating service standards through education and unbiased assessments.

Lodgistics has a detailed feature set, including notifications, company newsfeeds, employee surveys, and engagement analytics, which are absent from Novility. Conversely, Novility offers interactive training modules and strategic insights into employee performance, but it lacks the communication features present in Lodgistics.

Lodgistics is more established in the North American market with 61 recent reviews, a 4.85/5 overall rating, and a 96% likelihood to recommend. Novility, with no recent reviews and no visible market presence, is less proven in terms of user feedback. Would you prefer a well-rated communication platform with recent hotel industry validation, or a training-centric tool with limited recent user data?

Lodgistics vs Novility: Which Should Your Hotel Choose?

If your hotel needs a centralized internal communication and task management tool, go with Lodgistics. It’s ideal for hotels seeking to improve operational workflows, reduce miscommunication, and leverage analytics for better decision-making. Lodgistics is especially suited for properties aiming for immediate operational improvements, with features like work orders, notifications, and employee recognition.

If your focus is to elevate staff skills, reduce negative online reviews, and improve service quality through training, Novility might seem appealing. However, since Novility lacks recent reviews, proven user satisfaction, and market presence, the safer choice is Lodgistics for ongoing operational needs. Lodgistics’s high review count and recent positive feedback make it the more reliable option for hotels prioritizing internal communication.

In summary:

• For operational efficiency and clear communication, choose Lodgistics.
• For staff training and reputation management, consider Novility, but be cautious due to limited recent data.

Is Lodgistics or Novility Easier to Use?

Lodgistics boasts a 4.68/5 ease of use rating based on 61 reviews, with users praising its intuitive interface and quick onboarding process. Customers report that staff can learn key features rapidly, with minimal training, and appreciate the clear navigation that simplifies communication and task management.

Novility has no publicly available ratings or recent reviews, making it impossible to assess its ease of use. Given the lack of recent user feedback and the specialized training nature of Novility’s platform, it’s likely less immediately accessible for hotel staff compared to Lodgistics.

Edge: Lodgistics.

Which Has Better Features: Lodgistics or Novility?

Lodgistics offers nine unique features, including scheduled campaigns, a company newsfeed, notifications, 1-to-1 and group chat, auto-translate, engagement analytics, employee surveys, and recognition/tagging. These support comprehensive internal communication and staff engagement, directly translating into operational improvements.

Novility, on the other hand, provides no distinct features listed, focusing solely on training modules and performance evaluations. Its platform doesn’t include communication tools or engagement analytics, limiting its scope to education rather than day-to-day operational engagement.

Edge: Lodgistics.

Which Has Better Customer Support: Lodgistics or Novility?

Lodgistics scores 4.68/5 in customer support from 61 recent reviews, with users highlighting prompt, helpful responses and effective problem resolution. Many reviewers specifically mention the support team’s responsiveness and willingness to assist during onboarding and ongoing use.

Since Novility has no recent reviews or publicly available support ratings, we cannot assess its customer service quality. The lack of recent feedback indicates that Lodgistics’s support is more reliable, making it the safer choice for hotels that value responsive assistance.

Edge: Lodgistics.

Which Has More Integrations: Lodgistics or Novility?

Lodgistics integrates with three verified partners, including Oracle Hospitality, HotelKey, and Lodgistics itself, providing connections for reservations, property management, and internal operations. These integrations facilitate smoother workflows and data sharing across hotel management systems.

Novility offers no listed integrations and has no verified partners, limiting its ability to connect with other hotel management software. For hotels requiring a connected ecosystem, Lodgistics is clearly the more versatile option.

Edge: Lodgistics.

Which Do Hoteliers Rate Higher: Lodgistics or Novility?

Lodgistics has a strong overall rating of 4.85/5 based on 61 recent reviews, with a 96% likelihood to recommend. Hoteliers, especially in the branded hotel segment, consistently praise its user-friendliness, operational impact, and customer support, citing improvements in communication and task tracking.

Novility has no recent reviews or ratings, making it impossible to assess user satisfaction or compare it directly. Given the recent, high-quality feedback for Lodgistics, it’s evident that hoteliers favor this platform.

Edge: Lodgistics.

How Much Do Lodgistics and Novility Cost?

Lodgistics does not publicly disclose pricing but operates on a subscription basis without a freemium model or trial options. Pricing is likely customized based on hotel size and needs.

Novility’s pricing details are also unavailable online, and no trial information is provided. The absence of clear pricing and recent reviews for Novility suggests that Lodgistics offers more transparency and proven value.

What Type of Hotel Should Use Lodgistics?

• Hotels that want to improve internal communication and operational transparency.
• Teams seeking to reduce miscommunication and streamline workflows.
• Properties aiming for better staff engagement via surveys and recognition.
• Hotels looking for actionable analytics to guide decisions.
• Branded, large, or multi-department hotels needing reliable internal messaging.
• Hotels that prefer a solution with recent user validation and a high satisfaction rate.

Not ideal if your hotel primarily seeks external guest-facing tools or specialized training modules without internal communication needs.

What Type of Hotel Should Use Novility?

• Hotels prioritizing staff training and development.
• Teams aiming to enhance operational productivity through education.
• Properties seeking to improve online reputation via employee performance.
• Hotels with a focus on reducing negative reviews through better service.
• Hotels with available training budgets but less emphasis on internal messaging.
• Hotels in markets where Novility has a presence or proven deployment.

Not ideal if you need a comprehensive communication platform or real-time operational management.

Lodgistics vs Novility: The Bottom Line for Hotels

Lodgistics excels as an internal communication and task management tool, with recent reviews, high ratings, and a proven market presence in North America. It’s ideal for hotels that want to enhance operational workflows, reduce errors, and foster staff engagement through various communication features.

Novility’s focus on training and online reputation management is valuable but unproven in recent user feedback, making it less reliable for immediate operational needs. Its limited features and lack of recent reviews suggest it’s better suited for hotels with a strong training focus and existing internal communication systems.

If your priority is effective day-to-day communication and operational efficiency, Lodgistics is the clear choice. For hotels seeking to invest in staff development with proven, recent positive feedback, Lodgistics remains the safer bet.