Neobookings vs. Orbitz:
Which Is Right for You?

The Decision

Choosing between Neobookings and Orbitz hinges on your hotel’s specific needs. Neobookings is a dedicated hotel booking engine with a focus on direct bookings, digital marketing, and property management tools. Orbitz, on the other hand, is a broad travel platform that primarily serves as a booking portal for leisure travelers, not tailored specifically for hotel direct booking optimization. Both aim to streamline reservations, but their core functionalities and target audiences diverge sharply.

If your hotel prioritizes increasing direct bookings, digital control, and comprehensive management, Neobookings is the more suitable option. Orbitz, being a travel marketplace, serves better if your goal is to diversify distribution channels but does not offer the same level of customization or hotel-specific features.

Quick Verdict: Neobookings or Orbitz — Which Is the Better Investment?

Neobookings boasts a high user rating, with 37 reviews in the past six months, a 75.1 HT Score, and a 98% likelihood to recommend, making it an industry favorite among hotels seeking direct booking solutions. Orbitz, due to zero reviews and a lack of recent feedback, offers no comparable evidence of effectiveness or hotel-specific support.

Neobookings demonstrates clear strengths in ease of use, customer support, and feature richness, making it the better choice for hotels that want control and performance. Orbitz’s broad travel focus makes it less relevant for hoteliers seeking dedicated booking engine tools.

Is Neobookings or Orbitz Better for Hotels?

Neobookings is designed explicitly for hotel operations, supporting a wide range of property types from luxury hotels to resorts, with over 24 years of experience serving this industry. It offers 36 unique features including multi-lingual support, multi-currency handling, and integration with major payment gateways.

Orbitz, meanwhile, operates as a travel booking portal and does not target hotel-specific needs directly. It provides access to a broad travel consumer base but lacks dedicated hotel tools and features like multi-currency or rate plan comparisons. Therefore, if your hotel needs a platform to boost direct reservations, Neobookings is the logical choice.

Edge: Neobookings.

Which Should Your Hotel Choose: Neobookings or Orbitz?

If your hotel is focused on increasing direct bookings and managing your sales through a single integrated platform, Neobookings is the clear winner. Its user-friendly interface, high customer satisfaction ratings, and 20 verified integrations make it ideal for hotel operators looking for control and transparency.

Conversely, if your hotel’s goal is to reach a mass market through a well-established travel marketplace, Orbitz might seem appealing, but the lack of recent reviews or hotel-specific features makes it less compelling. Neobookings’ proven track record and recent positive feedback tip the scales decisively.

Edge: Neobookings.

Is Neobookings or Orbitz Easier to Use?

Neobookings scores 4.85 out of 5 for ease of use, driven by its intuitive UI, responsive design, and straightforward onboarding process that users describe as smooth and efficient. Reviewers highlight its user-friendly CMS and simple management of offers, rates, and campaigns.

Orbitz, with no recent reviews or ratings, offers no data on usability. Its platform is designed for general travel booking, not hotel management, which diminishes its ease of use for hotel teams seeking dedicated tools. The lack of recent user feedback makes Orbitz’s usability assessment unreliable.

Edge: Neobookings.

Which Has Better Features: Neobookings or Orbitz?

Neobookings provides 36 features tailored specifically for hotels, including multi-lingual support, multi-currency transactions, Google Hotel Ads bookings, rate plan comparisons, loyalty program integration, and customizable add-ons. Its extensive feature set supports direct booking growth and operational flexibility.

Orbitz offers a broad suite of travel booking features like flight, car rental, and vacation package reservations but lacks hotel-specific functionalities. It provides no equivalent features to Neobookings’ tailored offerings, making Neobookings the clear leader for hospitality-specific needs.

Edge: Neobookings.

Which Has Better Customer Support: Neobookings or Orbitz?

Neobookings is rated 5/5 for customer support, with recent reviews emphasizing its dedicated, responsive, and proactive team. Users highlight the effectiveness of technical support and the personalized assistance provided, often citing quick problem resolution and ongoing communication.

Orbitz offers no recent reviews or ratings, making it impossible to evaluate support quality. As a platform primarily for travel consumers rather than hotel operators, it likely does not prioritize hotel-centric support, further favoring Neobookings.

Edge: Neobookings.

Which Has More Integrations: Neobookings or Orbitz?

Neobookings boasts 20 verified integration partners, including major channel managers, payment providers, and digital marketing tools like Stripe, SiteMinder, and The Hotels Network. Its open API and extensive partnerships facilitate seamless property management and distribution.

Orbitz, with no verified integrations, does not support hotel-specific connectivity. Its focus is on aggregating travel options rather than integrating with hotel systems, making Neobookings the more versatile and hotel-friendly platform.

Edge: Neobookings.

Which Do Hoteliers Rate Higher: Neobookings or Orbitz?

Based on current reviews, Neobookings holds a rating of 75.1 on the HT Score, with 37 reviews in the past six months, a 98% recommendation rate, and a 4.85/5 ease of use score. Hoteliers particularly praise its support, features, and continuous improvements.

Orbitz, with no recent reviews or ratings from hoteliers, offers no comparable data. The absence of feedback suggests limited hotel-specific engagement, making Neobookings the preferred choice among properties seeking proven, highly-rated software.

Edge: Neobookings.

How Much Do Neobookings and Orbitz Cost?

Neobookings charges a flat monthly fee of $500, with no implementation, setup, or trial fees—offering transparency and predictable costs. Orbitz does not disclose pricing details publicly, indicating it may operate on a different or custom pricing model, possibly less suited for direct hotel management.

Given Neobookings’ clear pricing structure and proven ROI, it presents a more accessible and straightforward investment for hotels looking for a dedicated booking engine.

What Type of Hotel Should Use Neobookings?

• Hotels that want to boost direct reservations and control their sales channels.
• Properties seeking an all-in-one platform for booking, payments, and digital marketing.
• Hotels that value ongoing support and regular product updates.
• Those looking for multilingual and multi-currency capabilities.
• Hotels that prioritize customization, rate plan flexibility, and integration with other hotel systems.

Not ideal if your hotel relies heavily on third-party marketplaces without needing direct booking tools or if your property is a very small operation that doesn’t require extensive digital marketing.

What Type of Hotel Should Use Orbitz?

• Hotels aiming to expand reach through a global travel marketplace.
• Properties that prefer a broad, consumer-facing booking portal over a dedicated hotel management platform.
• Teams that want a simple, all-in-one travel booking platform for various travel services.
• Hotels that are less concerned with direct booking optimization and more focused on distribution.

Not ideal if your hotel wants full control over the booking process, detailed analytics, and integrated digital marketing specific to hospitality.

Neobookings vs Orbitz: The Bottom Line for Hotels

Neobookings offers a comprehensive, tailored platform built explicitly for hotels seeking to increase direct bookings, improve operational control, and streamline digital marketing. Its recent reviews, high ratings, and extensive feature set make it the clear leader for hotel-specific needs.

Orbitz, while a well-known travel platform, does not provide the hotel-specific tools, recent hotel-focused reviews, or integration capabilities needed for modern hotel management. Its broad marketplace approach is less suited for hoteliers aiming for direct control and measurable results.

Choose Neobookings if your priority is direct reservation growth, operational efficiency, and robust support. Orbitz may serve broader travel distribution needs but falls short for property-specific management.