Dgstay vs. OrderMate:
Which Is Right for You?

The Decision

Choosing between Dgstay by Dgstay and OrderMate by OrderMate for your hotel’s mobile ordering and room service hinges on your current needs and future goals. Both products aim to optimize guest communication and streamline service delivery, but they approach this from different angles. Dgstay focuses specifically on guest-facing digital services, while OrderMate is rooted in POS and operational efficiency.

Your team must evaluate whether your priority is enhancing guest interactions or improving backend operational workflows. Do you want a proven, highly-rated platform with recent reviews and broad hotel adoption? Or are you exploring a more generalized POS solution with limited market presence? The decision depends on the core problem you want to solve.

Is Dgstay or OrderMate Better for Hotels?

Dgstay stands out with a strong rating of 77.87 on HTR, backed by 27 recent reviews and an almost perfect NPS score of 9.96. Its ease of use (4.93/5) and customer support (4.96/5) are highly rated, reflecting confidence in its ability to improve guest communication and service speed. In contrast, OrderMate scores 0/5 across all categories, with no reviews or recent data, indicating an absence of verified user feedback and limited market presence.

Dgstay’s features include digital menus, QR codes, in-venue ordering, contactless payments, and delivery logistics—many of which directly enhance guest experience. OrderMate, meanwhile, focuses on POS functionalities like inventory management, kitchen communication, and payment processing, but lacks specific digital guest engagement tools.

In essence, Dgstay is proven to improve guest satisfaction and operational efficiency through digital interaction, whereas OrderMate’s strengths lie in foodservice management and transaction facilitation. Which problem do you want your hotel to focus on solving?

Dgstay vs OrderMate: Which Should Your Hotel Choose?

If your hotel needs a digital guest communication platform that centralizes services, increases upselling, and reduces paper waste, Dgstay is the clear choice. It’s trusted by brands like Hilton, Marriott, and Radisson, and has a proven track record in multiple regions including North America, Europe, and Asia Pacific.

If, on the other hand, your hotel’s primary requirement is an integrated POS system that enhances restaurant or F&B operations, and you seek inventory control, staff scheduling, and real-time reporting, OrderMate is more suitable. Its focus on operational efficiency makes it ideal for foodservice-heavy properties.

Hotels aiming to modernize guest interaction and boost revenue through digital guest engagement should prioritize Dgstay. Conversely, properties seeking to streamline foodservice workflows and improve transaction speed should lean toward OrderMate.

Is Dgstay or OrderMate Easier to Use?

Dgstay scores 4.93/5 for ease of use, with users praising its intuitive interface, rapid onboarding, and quick updates. The platform’s simplicity is reflected in positive reviews emphasizing how staff and guests adapt easily, making implementation smooth and adoption high.

OrderMate, however, has no publicly available user ratings or recent reviews, making an ease of use comparison impossible. Its focus on POS and operational features typically requires more extensive staff training and integration.

Edge: Dgstay.

Which Has Better Features: Dgstay or OrderMate?

Dgstay offers 12 unique features tailored to guest-facing services: upselling, in-venue ordering, digital menus, QR codes, web-based access, guest re-ordering, ordering scheduling, contactless payments, delivery logistics, curbside pickup, and payment integrations. These directly impact guest satisfaction and revenue.

OrderMate contains no listed exclusive features, focusing instead on standard POS and restaurant management tools such as inventory, staff scheduling, and order processing. Its feature set is broad but not tailored toward digital guest engagement.

Therefore, Dgstay’s suite of features directly enhances guest experience, making it more appealing for hotels prioritizing digital guest services.

Edge: Dgstay.

Which Has Better Customer Support: Dgstay or OrderMate?

Dgstay’s reviews highlight a 4.96/5 rating for customer support, with comments about rapid response times, ongoing updates, and dedicated assistance. Users report high satisfaction, with some stating, “The team at Dgstay are very supportive and always there to assist when help is needed.”

OrderMate lacks publicly available review data, leaving a support quality comparison impossible. The absence of recent reviews or ratings suggests limited market presence or user feedback.

Edge: Dgstay.

Which Has More Integrations: Dgstay or OrderMate?

Dgstay integrates with three verified partners, including Hotelkit, Oracle Hospitality, and Mews, offering some flexibility and extended functionality. It supports various hotel tech ecosystems, enabling smoother workflows.

OrderMate has no verified integrations listed, which may limit its compatibility with existing hotel systems. This could restrict its utility for hotels seeking a connected technology environment.

Edge: Dgstay.

Which Do Hoteliers Rate Higher: Dgstay or OrderMate?

Dgstay’s recent reviews and high scores demonstrate strong user satisfaction across hotel types, especially for branded and city-center properties. Its overall rating of 77.87 and near-perfect NPS shows a loyal user base.

OrderMate has no reviews or ratings available, making it impossible to assess hotel satisfaction. Its lack of recent user feedback indicates limited adoption or exposure.

Edge: Dgstay.

How Much Do Dgstay and OrderMate Cost?

Pricing details for both products are not publicly available, and neither offers a free trial or transparent subscription model. Given the lack of concrete pricing info, your hotel will need to contact vendors directly for quotes.

What Type of Hotel Should Use Dgstay?

• Hotels that want to enhance guest communication and digital engagement.
• Properties focused on increasing room service upselling and reducing paper costs.
• Hotels seeking an easy-to-implement platform with high user satisfaction.
• Branded hotels and city-center properties with diverse guest demographics.
• Hotels aiming to support eco-friendly initiatives and reduce operational costs.

Not ideal if you prefer a focus solely on POS or operational backend systems.

What Type of Hotel Should Use OrderMate?

• Foodservice-heavy hotels such as resorts, hotels with extensive restaurants or bars.
• Properties seeking robust POS features like inventory, staff scheduling, and order management.
• Hotels prioritizing kitchen communication and real-time reporting.
• Organizations that want a dedicated F&B management system rather than guest-facing digital services.
• Hotels that already have a digital guest engagement platform and need a complementary POS.

Not ideal if your primary goal is enhancing guest communication or digital ordering outside of F&B.

Dgstay vs OrderMate: The Bottom Line for Hotels

Dgstay is a guest-centric platform with proven success, highly-rated support, and a broad feature set aimed at improving communication, upselling, and sustainability. Its recent reviews and strong market presence make it the most reliable choice for hoteliers looking to digitize guest services.

OrderMate specializes in POS and F&B operations. If your focus is operational efficiency in foodservice, and you prioritize inventory management and kitchen communication, it may serve your needs. However, its lack of recent reviews and market presence suggests limited current relevance.

For most hotels seeking to modernize guest experience and increase revenue from digital interactions, Dgstay is the clear recommendation. Its extensive feature set, high user ratings, and proven support make it the safer, more adaptable choice.