The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 131 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Paymaya shines .
Sertifi by Flywire shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment Tokenization and 3-D Secure Payments.
Side-by-side ratings based on 131 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 131 |
After analyzing 131 verified reviews, Paymaya users most value its , while Sertifi by Flywire users highlight ease of use, payment processing efficiency, security measures. Click any theme to see what reviewers say.
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Payment Processing Efficiency
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Security Measures
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Document Management
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Integration with Other Systems
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How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Paymaya |
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| Small (10-24 rooms) | — | #5 1 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #1 36 reviews |
| Large (75-199 rooms) ▾ | — | #1 63 reviews |
| X-Large (200+ rooms) ▾ | — | #1 29 reviews |
By Property Type
| Segment | Paymaya |
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| Boutique ▾ | — | #1 35 reviews |
| Luxury ▾ | — | #1 61 reviews |
| Branded / Chain ▾ | — | #1 86 reviews |
| Extended Stay ▾ | — | #2 9 reviews |
By Region
| Segment | Paymaya |
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| North America ▾ | — | #1 121 reviews |
| Europe | — | #4 1 reviews |
| Asia Pacific | — | #1 1 reviews |
| Middle East ▾ | — | #1 5 reviews |
Choosing between Paymaya by Maya Developers and Sertifi by Flywire hinges on your hotel’s specific needs for payment processing. Both aim to handle transactions efficiently, but Sertifi is the only product with recent reviews, a high review count, and a clear industry reputation. This makes Sertifi more reliable for hoteliers looking for a proven payment and eSignature platform. Are you ready to select the product backed by substantial recent feedback and a broader feature set?
Sertifi by Flywire stands out as the more comprehensive payment solution with over 129 reviews and a high average rating of 94.14. Paymaya, with no recent reviews and no published ratings, offers no substantial data to support its effectiveness. If data recency and review volume matter, Sertifi is the better choice to meet your hotel’s payment needs.
Paymaya and Sertifi are both designed to simplify payment and transaction management, but they approach this differently. Paymaya is a smaller, less documented solution, with no recent reviews or detailed feature disclosures, making its value and reliability uncertain. In contrast, Sertifi by Flywire has amassed over 129 recent reviews, with a 94% likelihood to recommend, reflecting strong industry trust. Sertifi offers a full suite of features like PCI compliance, multi-currency settlements, and refund management, which Paymaya does not specify.
Sertifi’s platform is praised for its speed, security, and seamless integration with hotel management systems, while Paymaya’s offerings remain obscure and unreviewed. Given the lack of recent data for Paymaya, confidently choosing it over Sertifi is difficult. Are you comfortable relying on an unreviewed platform, or do you prefer the proven track record of Sertifi?
If your hotel needs a secure, feature-rich payment platform that integrates with existing hotel management systems, go with Sertifi. Its extensive feature list—including PCI compliance, multi-currency settlements, and refund management—makes it suitable for larger or more complex operations. Sertifi’s high customer support ratings (4.59/5) and recent reviews (all within the last 6 months) demonstrate its ongoing reliability and effectiveness.
On the other hand, if your hotel requires a simple, straightforward payment solution and is willing to accept uncertain performance data, Paymaya might be considered. However, with zero recent reviews and no detailed features catalog, it’s a risky choice for hotels prioritizing security, efficiency, and proven functionality. In most cases, Sertifi’s comprehensive approach makes it the superior option.
Sertifi’s user experience is highly rated at 4.78/5, with many reviews emphasizing its ease of onboarding and straightforward interface. Clients appreciate the simple process of sending and receiving payments, along with the platform’s intuitive document signing and management features. The onboarding process is rated at 4.57/5, which suggests that staff adoption is smooth and quick.
In contrast, Paymaya’s usability ratings are unavailable, and there are no recent reviews to gauge how easily your team could implement or operate it. Without clear evidence of usability, Sertifi clearly leads in user-friendliness. Edge: Sertifi.
Sertifi offers over 20 unique features tailored specifically for hospitality payments, including PCI compliance, multi-currency settlements, pre-authorizations, refund management, and acceptances for American Express, Visa, and Mastercard. It also supports multiple payment processors like Elavon, TSYS, and Stripe, providing flexibility and security.
Paymaya, by comparison, provides no detailed feature list or documentation, and only one verified integration (Yanolja Cloud Solution). Without comparable features or recent updates, Sertifi’s broader capabilities make it the clearly better choice. Edge: Sertifi.
Sertifi’s customer support has received a 4.59/5 rating, with reviews praising its quick, helpful responses and the ease of resolving issues. Clients report that support teams are attentive, which is critical when handling sensitive transactions or urgent queries.
Paymaya’s support and onboarding ratings are unavailable, and no recent reviews exist to assess responsiveness or quality. Given Sertifi’s current support ratings and review volume, it’s the superior option. Edge: Sertifi.
Sertifi offers integrations with major platforms like Oracle Hospitality, Infor, Amadeus, Stripe, and Salesforce, totaling seven verified partners. Its ability to connect with these systems streamlines workflows and reduces manual data entry, saving your team time.
Paymaya has only one verified integration with Yanolja Cloud, limiting its compatibility with hotel management systems. For hotels seeking seamless integration with existing infrastructure, Sertifi’s broader ecosystem is the clear winner. Edge: Sertifi.
Sertifi’s high rating of 94.14 and recent reviews from a diverse range of hotel segments—including luxury, branded, resorts, and boutique hotels—indicate broad satisfaction. Many users commend its security, ease of use, and support, especially in high-volume or complex environments.
Paymaya’s review absence means no data on hotel satisfaction, making it impossible to compare. Given Sertifi’s high scores and recent positive feedback, hoteliers rate Sertifi significantly higher. Edge: Sertifi.
Paymaya does not publicly disclose pricing, offering no trial or detailed fee structure. Its costs are therefore unknown, making budgeting and ROI assessments difficult.
Sertifi charges a base fee of $100, with no monthly flat fees or per-room charges. Its transparent pricing model, combined with high value for money (4.72/5), provides clearer cost expectations. Edge: Sertifi.
The core difference lies in their maturity and feature set. Sertifi provides a comprehensive, secure, and well-supported platform, while Paymaya’s limited data and lack of recent reviews make its reliability uncertain.
If your hotel needs a trusted, feature-rich, and well-supported payments platform, Sertifi is the clear choice. It excels in integration, security, and user satisfaction, making it suitable for most mid to large hotels.
Conversely, if your hotel is small, operates in a very limited region, and prefers a no-frills, low-cost approach, Paymaya might suffice—though the lack of recent data introduces risk.
In summary, Sertifi’s proven track record and extensive capabilities make it the safer, more reliable choice for hotels seeking dependable payment processing today.
Payments Processing Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Paymaya |
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| Starting Price | — | From $100/mo |
According to HTR's product database, Paymaya by Maya Developers and Sertifi by Flywire (Payments) share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Paymaya |
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| 3-D Secure Payments | ||
| Accepts American Express | ||
| PCI Compliance | ||
| Pay by Link | ||
| Payment Tokenization | ||
| Pre-Authorizations |
Showing top differences. 8 more features differ between these products.
What hoteliers love
Sertifi is frequently highlighted for its user-friendly interface, making it simple for both hotel staff and clients to navigate. The reduction in tim... Sertifi is frequently highlighted for its user-friendly interface, making it simple for both hotel staff and clients to navigate. The reduction in time and effort required for training new users is appreciated, simplifying the onboarding process.
Sertifi's payment processing is praised for its speed and efficiency, allowing clients to make payments quickly and securely. The ability to set up pa... Sertifi's payment processing is praised for its speed and efficiency, allowing clients to make payments quickly and securely. The ability to set up payment schedules and send secured payment links is seen as a significant time-saver, allowing hotels to reduce administrative tasks and increase cash flow.
Users consistently commend Sertifi for its strong security features, which are crucial for handling sensitive payment data. The PCI compliance ensures... Users consistently commend Sertifi for its strong security features, which are crucial for handling sensitive payment data. The PCI compliance ensures that transactions are secure, making both customers and hotels feel confident in processing payments through the system.
Where hoteliers push back
Many users appreciate Sertifi's integration capabilities with systems like Salesforce and Opera, which streamline operations by reducing the need for... Many users appreciate Sertifi's integration capabilities with systems like Salesforce and Opera, which streamline operations by reducing the need for manual entries and checks.
There are critical mentions regarding the management of user roles, such as difficulties in revoking user access after leaving a company. Users sugges... There are critical mentions regarding the management of user roles, such as difficulties in revoking user access after leaving a company. Users suggest improvements for handling permissions and user deactivation.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Paymaya by Maya Developers and Sertifi by Flywire (Payments) share many core Payments Processing Software features, but each has unique capabilities. Paymaya by Maya Developers offers 1 verified integration partners, while Sertifi by Flywire (Payments) offers 7. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sertifi by Flywire (Payments) leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Paymaya by Maya Developers: No. Sertifi by Flywire (Payments): No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Paymaya has an HT Score of 0 and Sertifi by Flywire has 94. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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