Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
PayPal vs. ROH:
Which Is Right for You?
TLDR
We analyzed 69 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
PayPal shines .
ROH shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment Splitting and Recurring Payments.
What Are the Pros and Cons of PayPal vs ROH?
After analyzing 69 verified reviews, PayPal users most value its , while ROH users highlight automation of payments and invoicing, user-friendly interface, training and support. Click any theme to see what reviewers say.
| PayPal |
ROH
|
|---|---|
| Pros | |
|
+
Automation of payments and invoicing
▾
|
|
|
+
User-friendly interface
▾
|
|
|
+
Training and support
▾
|
|
|
+
Real-time reporting and notifications
▾
|
|
| Cons | |
|
−
Integration capabilities
▾
|
|
PayPal vs ROH: Rankings by Hotel Segment
How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | PayPal |
ROH
|
|---|---|---|
| Small (10-24 rooms) | — | #3 2 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 13 reviews |
| Large (75-199 rooms) ▾ | — | #2 21 reviews |
| X-Large (200+ rooms) ▾ | — | #2 25 reviews |
By Property Type
| Segment | PayPal |
ROH
|
|---|---|---|
| Boutique ▾ | — | #2 31 reviews |
| Luxury ▾ | — | #2 34 reviews |
| Branded / Chain ▾ | — | #2 28 reviews |
| Extended Stay | — | #3 4 reviews |
By Region
| Segment | PayPal |
ROH
|
|---|---|---|
| North America ▾ | — | #2 61 reviews |
| Europe | — | #3 1 reviews |
The Decision
Choosing the right payments processing software is critical for your hotel’s financial health and operational efficiency. PayPal by PayPal and ROH by ROH both aim to simplify payments, but they approach this goal differently. PayPal offers a global, well-known platform primarily for online transactions, while ROH tailors its features specifically for hospitality with automation and strategic financial tools. Your decision hinges on whether you prioritize broad reach or industry-specific functionality.
While PayPal provides the familiarity of a household brand, ROH has a more targeted feature set and recent, high-volume reviews. Which features and support levels best match your hotel’s needs?
Is PayPal or ROH Better for Hotels?
PayPal is a widely used online payment platform trusted by millions globally, especially for straightforward online transactions. However, it has no recent reviews, and its ratings are nonexistent, which raises questions about current user satisfaction in the hospitality context.
ROH, by comparison, is a dedicated payments platform for hotels with 65 recent reviews in the last six months, all highly positive. Its 4.97/5 support rating and 9.91/5 NPS underscore strong recent customer satisfaction. The lack of modern reviews for PayPal suggests it may no longer be a primary choice for hospitality-specific needs.
Are you willing to rely on a general online payment solution with limited recent hotel-specific feedback, or do you want a platform with a proven, recent track record?
ROH vs PayPal: Which Should Your Hotel Choose?
If your hotel needs a flexible, automated payment system that integrates with your operational workflows, ROH is the clear choice. It offers 19 unique features specific to hospitality, including refund management, pre-authorizations, and payment splitting, which PayPal does not support.
Conversely, if your primary concern is a simple, familiar online payment method for individual transactions without complex features, PayPal might suffice. But given the recent reviews and the detailed feature set, ROH is better suited for hotels aiming for operational efficiency and strategic financial management.
For hotels focused on automating guest payments and improving cash flow, ROH’s high customer satisfaction makes it a more reliable partner today. If ease of use and recent positive feedback matter, ROH clearly outperforms PayPal.
Is PayPal or ROH Easier to Use?
PayPal’s interface is designed for general consumers and businesses, but it has no recent reviews, making its usability in hospitality uncertain. Its support and onboarding ratings are nonexistent, implying limited recent hotel-specific feedback on ease of use.
ROH, with a 4.95/5 ease of use rating based on recent reviews, is praised for its intuitive, user-friendly interface. Customers highlight how straightforward it is to find and manage payments, with onboarding rated at 4.92/5 and ongoing support at 4.97/5. Its recent reviews emphasize that hotel staff find it much easier to handle payments without extensive training.
Edge: ROH.
Which Has Better Features: PayPal or ROH?
PayPal offers basic transaction capabilities without additional features tailored for hospitality. It has zero unique features beyond standard online payment processing.
ROH boasts 19 features exclusive to its platform, including refund management, pre-authorizations, payment splitting, recurring payments, and accepting Apple Pay, Google Pay, Visa, Amex, Mastercard, and Discover. It also provides PCI compliance, chargeback management, tokenization, multi-processor gateways, and installment plans. For a hotel seeking automation and flexibility, these features provide a significant advantage.
Edge: ROH.
Which Has Better Customer Support: PayPal or ROH?
PayPal’s support ratings are unavailable, and there are no recent reviews to gauge current support quality, which poses a risk for hotels requiring reliable assistance.
ROH, with a 4.97/5 support rating based on recent reviews, is consistently praised for its responsive, knowledgeable support team. Users mention the support staff’s great communication and effective onboarding, which helps ensure smooth operations and quick resolution of issues.
Edge: ROH.
Which Has More Integrations: PayPal or ROH?
PayPal has only one verified partner integration—Yanolja Cloud Solution—limiting its connectivity options for hotels.
ROH also supports one verified partner, Oracle Hospitality, but the platform’s focus is on deep integration within the hotel industry. While both are limited in the number of verified integrations, ROH’s industry-specific focus suggests better tailored connectivity for hospitality systems.
Edge: ROH.
Which Do Hoteliers Rate Higher: PayPal or ROH?
PayPal’s absence of recent reviews makes it impossible to gauge hotelier satisfaction today.
ROH has 65 recent reviews, with a 9.91/5 NPS score, indicating extremely high willingness to recommend. Hotels across segments, notably resorts and independent properties, frequently praise its ease of use, automation, and support. The recent feedback suggests a high level of satisfaction among hotel users, especially in hospitality environments.
Edge: ROH.
How Much Do PayPal and ROH Cost?
PayPal’s pricing is not explicitly detailed; it generally charges transaction fees based on volume and payment type, which can vary significantly.
ROH charges a straightforward $100 monthly fee, with no additional implementation or setup costs. This predictable pricing offers clearer budgeting compared to PayPal’s variable fees, making ROH more transparent for hotels planning their expenses.
What Type of Hotel Should Use PayPal?
- Hotels that primarily conduct online or direct-to-consumer transactions and prefer a globally trusted payment platform.
- Teams that need a quick, simple solution for individual payments without complex automation.
- Hotels with minimal integration needs or those already using PayPal for other business functions.
Not ideal if your hotel requires automation, industry-specific features, or frequent invoicing.
What Type of Hotel Should Use ROH?
- Hotels seeking automation of guest payments, invoicing, and cash flow management.
- Teams that want a platform tailored for the hospitality industry with features like refund management, pre-authorizations, and recurring payments.
- Hotels that value real-time reporting, notification alerts, and a user-friendly interface.
- Properties looking for a scalable, support-backed system with recent positive reviews.
Not ideal if you only need basic online payment acceptance without automation or if your hotel operates on a very tight budget without monthly fees.
ROH vs PayPal: The Bottom Line for Hotels
ROH is a dedicated payments platform built specifically for hospitality, offering extensive features and recent, glowing reviews. Its automation tools, ease of use, and tailored integrations make it well-suited for hotels aiming to improve operational efficiency and cash flow.
PayPal, while familiar and globally recognized, lacks recent reviews, industry-specific features, and a focused hospitality profile. It’s best suited for simple online transactions rather than ongoing payment management for hotels.
If you want a reliable, industry-specific solution with recent positive feedback, ROH is the clear choice. For straightforward, individual online payments with a trusted brand, PayPal might suffice—but it’s not the recommended option for strategic hotel payments processing today.
Which Features Does PayPal Have That ROH Doesn't (and Vice Versa)?
According to HTR's product database, PayPal and ROH share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | PayPal |
ROH
|
|---|---|---|
| Partial Capture | ||
| Pay by Link | ||
| Payment Splitting | ||
| Pre-Authorizations | ||
| Recurring Payments | ||
| Refund Management |
Showing top differences. 7 more features differ between these products.
Real-World Results: PayPal vs ROH by Business Goal
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
Le Méridien St. Louis Clayton, a Marriott Hotel, Managed by Coury Hospitality
Small
"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immedia..."
PayPal vs ROH: The Bottom Line
What hoteliers love
Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently h... Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently highlight the time savings and operational efficiency gained through ROH's automation. It also helps in reducing manual errors, thereby improving cash flow management.
ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of... ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of making and receiving payments, leading to a smoother transaction experience and increased satisfaction among users.
Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly benefi... Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly beneficial for onboarding new users or addressing complex queries effectively.
Where hoteliers push back
While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS a... While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS and sales software for even greater efficiency. This includes potential integration with Salesforce, Delphi, and Opera.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About PayPal vs ROH
Can PayPal replace ROH?
It depends on your requirements. PayPal and ROH share many core Payments Processing Software features, but each has unique capabilities. PayPal offers 1 verified integration partners, while ROH offers 1. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ROH leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do PayPal or ROH offer a free plan?
PayPal: No. ROH: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank PayPal and ROH?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. PayPal has an HT Score of 0 and ROH has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Payments Processing Software Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Contents
Get personalized product recommendations
Product recommendations advisor
