PeopleHub - Human Resources for Hotels (By Papertrail) vs. RMS:
Which Is Right for You?

The Decision

Choosing between PeopleHub by Papertrail and RMS by RMS hinges on your hotel’s primary operational focus. If your team’s main concern is managing human resources efficiently and digitally, PeopleHub aims to streamline onboarding, scheduling, leave management, and staff performance—all within a human resources ecosystem tailored for hospitality. Conversely, RMS is a comprehensive property management system that covers reservations, channel management, payments, and guest engagement across multiple properties. Do you need to optimize staff workflows or operational hotel management systems? The decision depends on your hotel’s most pressing needs.

PeopleHub is designed specifically for HR needs, offering a solution that simplifies staff management at every stage. RMS, with its broad operational features, aims to connect your entire hotel operation—booking, payments, and guest interactions—in one system. Which core challenge do you want to solve first: staff efficiency or guest experience? That’s the question driving your choice.

Is PeopleHub or RMS Better for Hotels?

PeopleHub’s strength lies in human resources management, focusing on the employee lifecycle, compliance, and labor cost optimization. It’s best suited if your hotel has a sizable staff and struggles with onboarding, shift scheduling, and HR compliance issues. RMS, on the other hand, is a full-fledged hotel management system trusted by over 7,000 businesses worldwide, with a focus on reservations, channel management, and guest engagement. If your hotel needs to improve operational efficiency, occupancy, and revenue, RMS is the more suitable choice. Would your team benefit from a dedicated HR platform, or do your operational needs lean more toward comprehensive hotel management?

PeopleHub lacks reviews and a clear overall rating, making its value harder to assess confidently. RMS scores highly with 224 recent reviews, a 4.56/5 overall rating, and an 8.6/5 NPS score, indicating strong user satisfaction. For hotels prioritizing operational software that’s proven in the field, RMS is the safer bet—particularly with its extensive user feedback and recent performance.

Is PeopleHub or RMS Easier to Use?

PeopleHub’s ease of use cannot be assessed due to a lack of reviews and ratings. RMS, with a 4.3/5 in ease of use based on recent reviews, offers an intuitive interface praised for quick onboarding and staff adoption. RMS users often highlight rapid setup times, with facilities able to go live in under a week, and staff reporting that the system is straightforward to navigate. If your team values a system with proven usability and minimal disruption, RMS edges out PeopleHub significantly.

Onboarding experience is similarly rated at 4.14/5 for RMS, with many users noting the smooth transition and helpful support staff. Since PeopleHub provides no review data, confidence in its usability remains uncertain. RMS’s established reputation for user-friendly design makes it the clear front-runner in ease of use.

Which Has Better Features: PeopleHub or RMS?

PeopleHub is a standalone HR platform with 16 basic features tailored to staffing needs, such as onboarding, leave management, and performance tracking. RMS offers 58 features, including a channel manager, booking engine, revenue management, guest CRM, POS, housekeepings, group booking, and automated night audits. RMS’s feature set covers the entire hotel operation, making it a one-stop solution for property management.

Unique to RMS are features like native payment processing, guest messaging, integrated CRS, and detailed revenue and ADR reports—absent in PeopleHub. RMS’s extensive feature list provides more advanced tools for operational control and guest engagement, giving it a clear edge. If comprehensive hotel management is your priority, RMS’s broader features will serve your needs better.

Which Has Better Customer Support: PeopleHub or RMS?

Because PeopleHub has no recent reviews, its support quality remains unverified. RMS boasts a 4.52/5 support rating, with many users praising its prompt, helpful service, and onboarding assistance. RMS’s support team is available 24/7, with reviews citing quick responses and clear communication—crucial when resolving operational issues swiftly.

Review quotes often mention “excellent support,” “responsive staff,” and “helpful onboarding,” which contribute to higher overall satisfaction. Given RMS’s strong support reputation and recent feedback, it edges out PeopleHub for reliability in customer service.

Which Has More Integrations: PeopleHub or RMS?

PeopleHub has zero verified integration partners, limiting its ability to connect with other hotel systems. RMS, with 112 verified integrations, connects to major booking channels, payment gateways, CRMs, and analytics platforms, including Criton, Sage, STR, HiJiffy, and more. RMS’s broad integration ecosystem allows your hotel to connect seamlessly with existing systems, reducing manual entry and operational friction.

Shared integrations are nonexistent, but RMS’s extensive partner network makes it far more adaptable. For hotels relying on a connected tech stack, RMS offers a distinct advantage over PeopleHub’s limited connectivity.

Which Do Hoteliers Rate Higher: PeopleHub or RMS?

PeopleHub has no reviews, so its user ratings are unavailable. RMS, with a 4.56/5 overall score from 224 recent reviews, is highly rated across all hotel segments, including boutique, motels, resorts, and extended stays. Smaller properties like motels and boutique hotels give RMS high marks—often around 4.6/5—highlighting its flexibility for various hotel sizes and types.

Recent reviews praise RMS’s operational efficiency, ease of use, and support, with many users stating it has “transformed” their property management. In the absence of data for PeopleHub, RMS clearly holds the higher rating in user satisfaction.

How Much Do PeopleHub and RMS Cost?

PeopleHub’s pricing details are unavailable, suggesting it may not have transparent or standard pricing structures. RMS charges $700 per month, without a free tier or trial, making it a significant investment but one that offers extensive features.

While RMS’s cost is clear, the lack of pricing information for PeopleHub makes it difficult to compare ROI directly. For budget-conscious hotels, RMS’s price point might be justified by its comprehensive capabilities.

What Type of Hotel Should Use PeopleHub?

• Hotels that have a large, dedicated HR team needing digital onboarding, scheduling, and leave management.
• Properties looking to streamline staff compliance, performance tracking, and off-boarding digitally.
• Teams that prioritize employee experience above operational management.
• Hotels with multiple locations, requiring real-time staff data visibility across sites.

Not ideal if your hotel primarily needs reservations, guest engagement, or revenue management tools. Smaller hotels or those without complex HR needs might find PeopleHub’s limited feature set insufficient.

What Type of Hotel Should Use RMS?

• Hotels of any size seeking an all-in-one management solution covering reservations, channel management, and guest engagement.
• Properties with multiple locations that need centralized control and reporting.
• Hotels prioritizing automation, revenue management, and extensive integrations.
• Businesses looking for a system that can grow alongside their operations, with scalable features.

Not ideal if your hotel’s main focus is HR management without operational software needs, or if your budget is limited and you require a low-cost solution. Smaller or boutique hotels with simple requirements might find RMS’s full suite too complex.

RMS vs PeopleHub: The Bottom Line for Hotels

RMS and PeopleHub serve distinctly different functions within hotel management. RMS provides a comprehensive platform that consolidates reservations, revenue management, and guest experience tools, making it suitable for hotels that need operational efficiencies and scalable solutions. PeopleHub, by contrast, offers a dedicated HR platform, ideal for hotels with complex staffing needs, but lacks the operational features that RMS provides.

Choose RMS if your hotel aims to streamline operations, maximize revenue, and connect with multiple systems. Opt for PeopleHub if your main challenge revolves around staffing, onboarding, and HR compliance, especially if your operational systems are already in place.

RMS’s extensive reviews, high ratings, and active support make it the more trusted option for hotels needing a broad management tool. PeopleHub’s lack of recent reviews and limited feature scope suggest it’s best suited for niche HR needs in hospitality, rather than overall hotel management.

In summary, RMS is the recommended choice for most hotels seeking a proven, feature-rich management platform. PeopleHub may serve well in specific HR scenarios but lacks the breadth and recent user validation to challenge RMS’s dominance.