RMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

Is RMS by RMS or ThinkReservations All-in-1 HMS by ThinkReservations Better for Hotels?

RMS by RMS and ThinkReservations All-in-1 HMS both serve the hotel management software category, yet they cater to different property profiles and operational priorities. RMS excels as a comprehensive platform with 74 unique hotel-specific features, including integrated channel management, revenue management modules, and guest CRM, built to support multi-property operations, especially medium-size portfolios spanning multiple countries. In contrast, ThinkReservations, with only 2 unique features, focuses on streamlined, easy-to-use solutions for independent inns and small properties, emphasizing direct booking growth and guest communication.

Both systems solve the core problem of managing reservations, housekeeping, payments, and guest communication in one cloud-based platform. They automate manual workflows and provide real-time data to improve revenue and guest experience. RMS targets hotels needing advanced features and extensive integrations across a broad international footprint, while ThinkReservations targets smaller, independent properties valuing simplicity, responsiveness, and direct booking optimization.

RMS by RMS vs ThinkReservations All-in-1 HMS by ThinkReservations: Which Should Your Hotel Choose?

If you operate a medium-sized or multi-property hotel group, RMS’s 118 verified integrations and rich feature set—including channel management, revenue management, and guest CRM—make it a better fit. For example, Lafayette Hotels scaled from one to 26 properties using RMS, launching new properties within nine days due to standardized tools and processes. RMS is also proven in diverse segments such as resorts, motels, and city center hotels, supported by 247 reviews globally, albeit with a recent drop in review activity.

If you run a small independent inn or boutique hotel in North America, especially in the bed & breakfast segment where ThinkReservations holds 58% of its user base and 324 reviews at a 4.9/5 rating, ThinkReservations is preferable. Its users report measurable revenue growth—52% increase in Q1 2023 for Blue Tang Inn—and praise its ease of use, integrated booking engine, and guest messaging tools that drive direct bookings and reduce OTA dependency. However, ThinkReservations’s limited presence outside North America and fewer integrations (17 verified partners) may not suit hotels requiring advanced connectivity or global reach.

For large luxury or branded hotels, data is thinner but ThinkReservations has high segment ratings (4.8–5/5) albeit with fewer reviews. RMS’s broader global footprint and deeper integrations may better support complex operations in those cases. Overall, ThinkReservations’s higher recent review volume (35 in last six months vs. RMS’s 5) suggests its rating better reflects current product quality.

Is RMS by RMS or ThinkReservations All-in-1 HMS by ThinkReservations Easier to Use?

ThinkReservations leads ease of use with a 4.8/5 rating across 380 reviews, including 35 recent ones, compared to RMS’s 4.3/5 from 247 reviews but only 5 recent. ThinkReservations users specifically highlight its intuitive interface and streamlined workflows that reduce training time and allow staff to focus on guest service. Several reviewers praise how the integrated booking engine and calendar ease daily operations.

RMS users agree RMS is user-friendly but note some operational quirks, such as tedious rate entry and complex refund processes that can slow front desk staff. Some reviews call for better mobile accessibility for on-the-go management, a feature ThinkReservations users also desire but don’t criticize as severely.

Onboarding scores reinforce this gap: ThinkReservations rates 4.8/5 with users appreciating responsive training and clear tutorials, while RMS scores 4.1/5 with some users overwhelmed by system complexity during setup.

Edge: ThinkReservations.

Which Has Better Features: RMS by RMS or ThinkReservations All-in-1 HMS by ThinkReservations?

RMS offers 33 unique hotel-relevant features not present in ThinkReservations, including a channel manager, integrated CRS, revenue management module, guest CRM, payment processing, and a native email marketing platform. These tools enable hotels to optimize pricing dynamically, manage multiple distribution channels, and maintain detailed guest profiles—functions critical for larger or multi-property operations requiring granular control over inventory and guest engagement workflows.

ThinkReservations’s two unique features—a drag-and-drop tape chart and website development tools—focus on simplifying front desk scheduling and direct booking website customization. These features support smaller properties prioritizing ease of use and direct online bookings but lack the advanced automation and revenue modules RMS provides.

Both systems share 41 common features, covering core PMS functions like reservation management, housekeeping, and reporting, but RMS’s extensive ancillary revenue tracking and automated night audit capabilities further elevate its operational depth.

Edge: RMS.

Which Has Better Customer Support: RMS by RMS or ThinkReservations All-in-1 HMS by ThinkReservations?

ThinkReservations scores 4.8/5 in customer support and onboarding from 380 reviews, with users frequently commending the team’s responsiveness, patience, and problem-solving abilities. Reviewers describe feeling “never alone,” highlighting quick access to knowledgeable staff and appreciation for regular webinars and educational resources.

RMS scores 4.5/5 overall but has fewer recent reviews to confirm current support quality. Some RMS users praise support as “top class” and proactive, while others report slow or unresponsive account managers, especially concerning Stripe payment integrations, which have caused operational inefficiencies.

Given ThinkReservations’s higher rating and larger, more recent review volume, its support experience appears more consistent and reliable.

Edge: ThinkReservations.

Which Has More Integrations: RMS by RMS or ThinkReservations All-in-1 HMS by ThinkReservations?

RMS supports 118 verified integrations, more than six times the 17 supported by ThinkReservations. Both connect with major OTA and technology partners such as Airbnb, Expedia, TrustYou, and Stripe, critical for maintaining real-time availability and streamlined payments.

RMS offers unique partnerships with software like Fairmas for financial planning, HiJiffy for guest messaging, and STR for benchmarking, which benefit larger or multi-property hotels needing comprehensive operational analytics and guest engagement tools. ThinkReservations’s unique partners, such as Sojern and Triptease, focus on marketing and direct booking optimization but do not match RMS’s breadth.

Hotels with complex workflows or global distribution needs will find RMS’s integration ecosystem essential. Small independents valuing simplicity may find ThinkReservations’s integrations sufficient.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS by RMS or ThinkReservations All-in-1 HMS by ThinkReservations?

ThinkReservations rates significantly higher overall at 4.8/5 across 380 reviews, including 35 in the last six months averaging a perfect 5/5. RMS holds a solid 4.3/5 from 247 reviews but only 5 recent ones, too few to confirm current product quality. RMS’s review activity has declined sharply (60% fewer reviews in recent six months compared to prior average), suggesting possible recent challenges or reduced customer engagement.

Segment ratings show ThinkReservations leads notably in bed & breakfasts (4.9 vs. 4.3 for RMS), boutique hotels (4.8 vs. 4.2), and motels (4.9 vs. 4.4). RMS performs well in motels and resorts but with lower segment ratings and fewer recent reviews. Luxury hotels, despite fewer reviews, rate ThinkReservations higher (4.8 vs. 4.1).

ThinkReservations’s higher likelihood to recommend (97% vs. RMS’s 86%) and stronger recent review volume demonstrate more consistent satisfaction among current users.

Edge: ThinkReservations.

How Much Do RMS by RMS and ThinkReservations All-in-1 HMS by ThinkReservations Cost?

Both RMS and ThinkReservations do not publish per-room or monthly flat fees publicly and do not offer free trials. RMS’s base price is $700, while ThinkReservations’s base price is higher at $1,100. Neither charges implementation fees.

This pricing suggests RMS may present a lower entry cost, but without detailed pricing tiers or feature limitations disclosed, hotels must contact vendors for tailored quotes. ThinkReservations’s higher base price likely reflects its focus on simplified, boutique property workflows and dedicated support.

What Type of Hotel Should Use RMS by RMS?

• Hotels that operate multiple properties or plan to scale quickly, benefiting from RMS’s multi-property management and scalability, as demonstrated by Lafayette Hotels.
• Teams requiring advanced revenue management tools and integrated channel management to optimize pricing and distribution.
• Properties needing extensive integrations with third-party systems like STR, Fairmas, or HiJiffy for financial analysis and guest messaging.
• Medium to large hotels or resorts in diverse global markets, supported by RMS’s presence across 22 countries.
• Operations that demand automated billing, housekeeping, and guest feedback management to reduce manual tasks.

Not ideal if…

• Your team prioritizes a lightweight, simple interface, as some users find RMS’s workflows complex.
• Mobile or on-the-go access is critical, as RMS has limited accessibility on phones and tablets.
• You require rapid, highly responsive customer support, given some reviews cite slow responses from account managers.

What Type of Hotel Should Use ThinkReservations All-in-1 HMS by ThinkReservations?

• Small independent inns, bed & breakfasts, and boutique hotels, especially in North America, where ThinkReservations enjoys strong adoption and 4.9+ segment ratings.
• Teams focused on direct booking growth and guest communication, leveraging ThinkReservations’s integrated booking engine, guest messaging, and website tools.
• Operations seeking a user-friendly, highly responsive support team with extensive training resources and webinars.
• Properties that want straightforward reservation and room assignment workflows with a drag-and-drop tape chart.
• Hotels valuing real-time reporting and forecasting to manage occupancy and revenue without complex setup.

Not ideal if…

• Your property relies heavily on advanced revenue management or integrated CRS capabilities absent from ThinkReservations.
• You need broad global integrations or multi-property management beyond North America.
• Mobile app functionality and group booking features are critical, as users report some limitations in these areas.

RMS by RMS vs ThinkReservations All-in-1 HMS by ThinkReservations: The Bottom Line for Hotels

RMS by RMS and ThinkReservations All-in-1 HMS represent two distinct approaches to hotel management software. RMS offers a deep, feature-rich platform with comprehensive multi-property support, an extensive integration network, and advanced revenue, channel, and guest management suited for medium to large hotels operating internationally. ThinkReservations delivers a simpler, highly rated solution focused on independent inns and small boutique hotels, excelling in ease of use, customer support, and direct booking growth primarily within North America.

Choose RMS if your hotel group requires a scalable, customizable system with advanced automation and integration capabilities. RMS’s 33 unique hotel features, 118 integrations, and proven success scaling portfolios provide operational depth. However, current RMS review activity has dropped sharply, signaling potential challenges or reduced engagement.

Choose ThinkReservations if you run a small to mid-size independent property prioritizing an intuitive user experience, exceptional support, and tools that directly increase bookings and revenue. Its 4.8/5 overall rating, strong recent review momentum, and positive segment feedback make it the better fit for properties seeking simplicity and responsiveness over feature breadth.