PeopleHub - Human Resources for Hotels (By Papertrail) vs. ZUZU Hospitality:
Which Is Right for You?

The Decision

Choosing between PeopleHub by Papertrail and ZUZU Hospitality hinges on your hotel’s specific needs. Both aim to streamline operations, but they target very different aspects of hotel management—PeopleHub focuses exclusively on HR, while ZUZU offers a broad revenue platform including distribution, revenue management, and property operations. Your decision depends on whether your priorities are human resources or revenue optimization.

Papertrail's PeopleHub is designed to handle the entire employee lifecycle, from onboarding to offboarding, with compliance and staff management at its core. ZUZU Hospitality, on the other hand, integrates distribution, revenue management, and property management—making it a full-suite solution for increasing bookings and revenue. Do you need a dedicated HR system or an all-in-one hotel management platform?

Is PeopleHub or ZUZU Hospitality Better for Hotels?

PeopleHub is a digital HR platform tailored for hospitality, ideal for hotels seeking to improve staffing, compliance, and staff experiences. ZUZU Hospitality delivers a comprehensive revenue platform that includes distribution, dynamic pricing, and property management, designed to actively grow your bookings and revenue.

PeopleHub’s reviews are nonexistent, but ZUZU’s more than 28 recent reviews with a 75.81 score emphasize its user-friendliness, strong support, and revenue-boosting features. If your hotel’s challenge lies in managing staff and HR compliance, PeopleHub might seem appealing; however, its lack of reviews and limited scope make it less compelling than ZUZU’s proven track record.

Are your hotel’s biggest pain points HR management or revenue growth? That question will guide your choice.

Which Should Your Hotel Choose: PeopleHub or ZUZU Hospitality?

If your hotel needs an effective HR solution for onboarding, scheduling, leave management, and compliance across multiple locations, PeopleHub is a logical pick. Its focus on employee lifecycle management can help reduce paperwork and improve staff satisfaction, especially if your team struggles with HR efficiency.

Conversely, if your hotel aims to increase occupancy, optimize room rates, and manage distribution channels efficiently, ZUZU Hospitality is the stronger choice. With a 4.57/5 ease of use rating and a 4.46/5 support score based on 28 reviews, it’s well-regarded for its intuitive interface and ability to boost revenue through dynamic pricing and channel management.

For hotels with a primary focus on human resources, PeopleHub may suit; for those prioritizing revenue growth and channel distribution, ZUZU clearly leads.

Is PeopleHub or ZUZU Hospitality Easier to Use?

Despite the lack of direct reviews for PeopleHub, ZUZU Hospitality has a high usability rating of 4.57/5, with many users praising its intuitive interface, quick onboarding, and helpful support team. Its mobile features are also easy to adopt, making daily operations smoother.

PeopleHub’s usability is unverified, but HR platforms typically prioritize workflow simplicity. Given ZUZU’s established positive user feedback, the edge goes to ZUZU for ease of use and customer onboarding.

If you want a platform your team can quickly learn and rely on, ZUZU’s interface and support are more proven.

Which Has Better Features: PeopleHub or ZUZU Hospitality?

PeopleHub offers 4 features exclusive to HR management: automated night audits, employee messaging, GDPR compliance, and SOC2 certification, focusing on employee lifecycle and data security. ZUZU has 36 unique features, including reporting dashboards, channel management, OTA connectivity, revenue management, guest messaging, digital check-in, and integrated booking engine.

ZUZU’s broader feature set supports daily operations, distribution, and revenue strategies—making it a comprehensive hotel management tool. If your hotel’s needs extend beyond HR, ZUZU’s extensive capabilities give it the clear advantage.

Edge: ZUZU Hospitality.

Which Has Better Customer Support: PeopleHub or ZUZU Hospitality?

There are no reviews for PeopleHub, but ZUZU Hospitality’s support scores are high at 4.46/5. Reviewers highlight its quick, helpful responses and detailed onboarding, with comments like “Their team is very supportive and quick to respond whenever we need help.”

PeopleHub’s support reputation is unknown, but given the positive feedback for ZUZU, the edge goes to ZUZU for reliable, well-rated customer support.

If your hotel values responsive support, ZUZU is the safer choice.

Which Has More Integrations: PeopleHub or ZUZU Hospitality?

PeopleHub has no verified integrations, limiting its compatibility with other hotel systems. ZUZU connects with two verified partners—Adyen and Stripe—and offers extensive integrations through its features, including property management systems, PMS, and booking engines.

ZUZU’s integration ecosystem allows for smoother operations and better data flow. If system connectivity is critical, ZUZU’s more extensive integrations make it the better option.

Edge: ZUZU Hospitality.

Which Do Hoteliers Rate Higher: PeopleHub or ZUZU Hospitality?

PeopleHub does not have any reviews, so no ratings data exists. ZUZU Hospitality’s recent reviews give it a 75.81/100 score, with a 9.07/10 NPS score indicating strong hotel advocacy. Hotels across segments—especially boutique and city center hotels—rate ZUZU highly for user-friendliness, revenue support, and support responsiveness.

Without reviews, PeopleHub’s rating cannot compare. Clearly, ZUZU’s user feedback and recent review activity demonstrate a more trusted reputation.

Edge: ZUZU Hospitality.

How Much Do PeopleHub and ZUZU Hospitality Cost?

PeopleHub’s pricing details are unavailable, but as a fully digital HR platform, it likely operates on a subscription or custom enterprise model. ZUZU charges a base price of $500 per month, with no additional implementation or per-room fees.

Given the lack of transparency for PeopleHub, ZUZU’s predictable pricing provides a clearer value proposition, especially considering its extensive features.

What Type of Hotel Should Use PeopleHub?

• Hotels that need focused HR management, such as onboarding, scheduling, leave, and compliance.
• Teams seeking to streamline employee lifecycle workflows within a dedicated HR environment.
• Hotels with multiple locations requiring role-based and departmental staff visibility.
• Boutique properties or hotel groups wanting to reduce paperwork and improve staff experiences.

Not ideal if your hotel’s primary focus is revenue growth or distribution management; in that case, a broader platform like ZUZU is better.

What Type of Hotel Should Use ZUZU Hospitality?

• Hotels aiming to increase bookings through dynamic pricing and channel management.
• Hotels that want a unified platform for distribution, revenue management, and property operations.
• Independent hotels seeking to optimize revenue while maintaining brand independence.
• Hotels looking for a user-friendly system with strong support and integrations.

Not ideal if your hotel only needs HR management without revenue or distribution functionality; then PeopleHub might be sufficient.

ZUZU Hospitality vs PeopleHub: The Bottom Line for Hotels

ZUZU Hospitality is a comprehensive revenue platform with a focus on distribution, revenue management, and property operations. PeopleHub serves as a dedicated HR solution, handling staffing and compliance but with limited visibility into broader hotel management needs.

Choose PeopleHub if your hotel’s biggest challenge is HR efficiency and staff management, especially across multiple locations. Opt for ZUZU if your goal is to increase bookings, optimize room rates, and integrate distribution channels—all in one platform.

For hotels prioritizing revenue and operational efficiency, ZUZU is the more proven, feature-rich choice. If HR is your top concern, and you seek a specialized solution, PeopleHub could work, but its lack of reviews and limited scope make it a less compelling option.

In summary, ZUZU Hospitality’s recent reviews, higher ratings, and extensive features position it as the superior choice for most hotels seeking an all-in-one revenue and management platform. PeopleHub, while specialized, lacks recent data and user feedback to support its efficacy as a standalone solution.