Preno vs. Prostay:
Which Is Right for You?

Is Preno by Preno or Prostay by Prostay Better for Hotels?

Preno and Prostay diverge primarily in their targeted hotel segments and feature sets. Preno is tailored for independent properties such as boutique hotels, motels, B&Bs, and pubs with rooms. It emphasizes simplicity, multi-property management, and integration with accounting tools like Xero. Prostay, on the other hand, aims at a broader range including resorts, boutique hotels, and even hotel chains, offering a more comprehensive and scalable PMS with multi-currency, multi-lingual support, and both cloud and on-premise deployment.

Both systems address core property management needs: reservations, billing, channel management, and guest communication. They help reduce administrative workload, improve booking accuracy, and support day-to-day hotel operations. However, Preno focuses on ease for smaller teams and independents, while Prostay provides advanced operational tools and offline capabilities suited for larger or more complex properties.

Preno vs Prostay: Which Should Your Hotel Choose?

If your property is an independent boutique hotel, motel, or B&B with fewer than 50 rooms primarily in Australia or New Zealand, Preno is the stronger choice. Its 170 reviews averaging 4.8/5, especially 68 reviews from boutique hotels, evidence its fit for small to mid-sized independent properties. Preno’s native Xero integration and centralized dashboard ease multi-property oversight and accounting, key for small teams managing complex invoicing or corporate bookings.

If your hotel is a resort or a larger property requiring multi-currency and multi-lingual support, or if you desire offline operation and on-premise deployment, Prostay fits better. It holds a perfect 5/5 rating from a smaller yet wholly positive pool of 5 reviews, including 4 from resorts. Prostay’s proprietary Point of Sale, task management, and spa & wellness modules cater to operational complexities beyond what Preno offers. However, its limited review volume means data for smaller independents or specific regions remains thin.

Is Preno or Prostay Easier to Use?

Preno and Prostay both score 4.8/5 for ease of use and onboarding, reflecting similar user satisfaction. Preno’s reviewers highlight its intuitive interface and quick staff training, with one user noting that new staff can be trained “very quickly” and the system is “very user-friendly.” Prostay users praise the system for accelerating staff training by avoiding complicated workflows, emphasizing “well thought flows” that make operations faster.

Neither system shows a decisive edge; Preno’s larger review base confirms consistent ease of use across a variety of small hotels, while Prostay’s smaller sample indicates strong satisfaction but lacks breadth. Both products support rapid front desk adoption with straightforward interfaces.

Edge: Even.

Which Has Better Features: Preno or Prostay?

Prostay leads with 11 unique features absent in Preno, including multi-currency and multi-lingual support critical for international resorts or hotels serving diverse guest profiles. Its on-premise option and offline mode benefit properties with unreliable internet. Prostay’s centralized messaging platform and task management automate daily workflows, while automated reminders and payment requests reduce manual follow-up. The system also includes advanced rate management, rules-based room assignments, gift vouchers, and a spa & wellness module, expanding operational control and guest service offerings.

Preno’s 4 exclusive features focus on essentials for smaller independents: group booking functionality supports event and group reservations, automated night audit streamlines end-of-day processes, a mobile app facilitates management on the go, and PCI compliance ensures secure payment handling.

For hotels needing advanced revenue management, guest communications, and operational automation, Prostay’s feature set delivers more. Preno’s features align with straightforward property management and quick deployment.

Edge: Prostay.

Which Has Better Customer Support: Preno or Prostay?

Both products receive high marks for customer support and onboarding: Preno scores 4.8/5 for support and 4.7/5 for onboarding across 170 reviews, while Prostay scores 5/5 in both categories from 5 reviews. Preno users frequently praise the responsiveness and helpfulness of the support team, though some mention occasional delays during busy periods. For example, one user credits Preno’s team for handling data importation “no fuss” during transition.

Prostay reviewers describe support as attentive and instrumental in easing migration and training, with comments like “the team helped us with the large part” of data transfer and “faster staff training” due to the support received. The smaller review volume limits broad conclusions, but existing feedback is strongly positive.

Edge: Even.

Which Has More Integrations: Preno or Prostay?

Preno has 17 verified integration partners compared to Prostay’s 2, a significant difference. Both integrate with the channel manager STAAH, a crucial link for booking distribution. Preno’s additional integrations include Xero, Bookboost, RevControl, GuestTraction, Zingle, TrustYou, SiteMinder, Revinate, HelloShift, and Cendyn, covering accounting, reputation management, guest messaging, and channel management comprehensively.

Prostay’s limited integrations beyond STAAH and Stripe (payments) suggest narrower third-party connectivity, which may restrict workflow automation for hotels relying on multiple specialized service providers.

Hotels with complex tech stacks or requiring integration with popular accounting and guest management platforms will find Preno better suited.

Edge: Preno.

Which Do Hoteliers Rate Higher: Preno or Prostay?

Preno has a broad review base with 170 reviews averaging 4.8/5 overall. Its segment-specific ratings remain consistent: 4.8/5 for boutique hotels (68 reviews), luxury hotels (54 reviews), resorts (46 reviews), and motels (55 reviews). The likelihood to recommend stands at 95%. However, Preno’s review activity dropped sharply to 3 reviews in the last 6 months from a previous 23.3 per 6 months, suggesting recent user feedback may not fully reflect current performance.

Prostay holds a perfect 5/5 rating but from only 5 total reviews, including 3 from boutique hotels and 4 from resorts. With no reviews in the past six months and such a small sample, its rating is less representative of long-term user experience.

For established independent hotels, Preno’s large, stable review base offers more reliable insight. For resorts seeking a modern PMS, Prostay’s limited but perfect ratings look promising but less definitive.

Edge: Even.

How Much Do Preno and Prostay Cost?

Preno charges a base price of $500 with no implementation fee, per-room, or flat monthly fees disclosed. It offers a 30-day trial. Prostay’s base price is $600, also with no additional fees or published pricing details, and does not offer a trial.

Both products position pricing as base subscriptions suitable for hotels evaluating total cost via vendor discussions rather than transparent tiered models. Preno’s free trial may reduce risk for new users.

What Type of Hotel Should Use Preno?

• Hotels that are small to mid-sized independents such as boutique hotels, motels, and B&Bs.
• Teams that require strong Xero accounting integration to streamline invoicing and financial reconciliation.
• Properties managing multiple small properties needing centralized dashboards for oversight.
• Operations prioritizing a user-friendly interface with rapid staff onboarding.
• Hotels seeking PCI-compliant payment processing and mobile app access.

Not ideal if:

• You need advanced multi-currency or multi-lingual support for international guests.
• Your property requires complex rate management, task automation, or gift voucher sales.
• You want an on-premise or offline-capable PMS.
• Reporting demands include deep analytics or customized period comparisons beyond Preno’s capabilities.

What Type of Hotel Should Use Prostay?

• Resorts or larger properties needing multi-currency and multi-lingual functionality.
• Hotels requiring both cloud and on-premise deployment options with offline operation.
• Properties that benefit from integrated task management, centralized messaging, and automated payment reminders.
• Hotels with spa or wellness services looking for dedicated modules.
• Operations wanting advanced rate management and rules-based room assignments.

Not ideal if:

• You operate a small independent or limited-service hotel without need for extensive features.
• You require a broad integration ecosystem beyond Stripe and STAAH.
• You prefer a PMS with a long track record and extensive user reviews.
• Trial or demo access is essential before purchase, as Prostay lacks a trial option.

Preno vs Prostay: The Bottom Line for Hotels

Preno and Prostay serve distinct hotel profiles with some overlap. Preno excels for small to medium independent hotels, offering ease of use, multi-property management, strong Xero integration, and a rich partner ecosystem. Prostay targets larger resorts and multi-property operations needing advanced features like multi-currency, on-premise deployment, and spa modules.

Choose Preno if you value proven reliability evidenced by 170 reviews and need straightforward cloud PMS with excellent accounting and channel integrations. Its centralized dashboard and mobile app support efficient operations for small teams. However, Preno’s review activity has declined sharply recently, dropping from an average of 23.3 reviews per six months to just 3, which may indicate emerging issues not yet reflected in ratings.

Choose Prostay if your hotel is a resort or multi-property group requiring multi-lingual support, offline operation, and advanced operational tools such as task management and automated reminders. Prostay’s perfect 5/5 rating from a smaller set of reviews shows strong early satisfaction, but the limited volume and lack of recent reviews mean the product’s long-term performance is less validated.

In summary, Preno is the safer choice for independent small hotels seeking a mature, well-integrated PMS, while Prostay presents a compelling option for larger, more complex resorts requiring advanced features and flexible deployment.