Preno vs. Prostay:
Which Is Right for You?

The Decision

Choosing between Preno by Preno and Prostay by Prostay hinges on your hotel’s specific needs, operational complexity, and growth plans. Both systems aim to streamline your property management, but they differ significantly in features, user experience, and market presence. Your team’s familiarity with cloud vs. on-premise solutions, the size of your property portfolio, and the importance of integrations will shape the best fit.

Preno boasts a higher review count, more recent feedback, and a solid overall rating, making it a more proven choice. Is your hotel better served by a system with extensive user validation and a broad regional footprint? Or do you need a flexible, multi-platform PMS with deep customization options? Let’s compare.

Is Preno or Prostay Better for Hotels?

Preno and Prostay both aim to simplify hotel operations through centralized management tools. Preno’s cloud-based platform is designed primarily for small to mid-sized hotels, especially boutique properties and motels, with a focus on usability and integration. Prostay, on the other hand, offers a more extensive feature set with multi-property support, including larger resorts and hotel chains, and runs both in the cloud and on-premise.

While Preno’s user reviews highlight its intuitive interface and strong customer support, Prostay’s emphasis is on comprehensive functionality and flexibility. If your hotel values ease of use and quick onboarding, Preno’s proven track record and 144 reviews (versus Prostay’s 5) make it the more validated choice. Are your needs oriented toward a system that’s already battle-tested across diverse regions and hotel types?

Edge: Preno.

Preno vs Prostay: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable property management system with strong integrations and excellent support, go with Preno. Its user base is primarily boutique hotels and motels, which benefit from its simple interface, centralized dashboard, and seamless coordination with channel managers like SiteMinder.

However, if your property requires a flexible, feature-rich platform capable of handling multiple properties and complex operations—such as reservations, housekeeping, billing, and guest messaging—Prostay may be better suited. Its multi-property support, offline capabilities, and robust tools like the proprietary POS and Nexus messaging platform make it attractive for resorts and larger hotel groups.

In summary, choose Preno for ease and proven reliability; opt for Prostay if you need advanced features and multi-platform flexibility.

Edge: Preno.

Is Preno or Prostay Easier to Use?

Preno’s ease of use is highly rated, with a 4.78/5 rating from 144 reviews, often praised for its intuitive layout and straightforward operation. Users frequently mention how quickly staff can learn the system, citing quick onboarding and responsive support as key benefits.

Prostay also scores a 4.8/5 in ease of use, with reviews emphasizing its well-organized workflows and user-friendly interface. Its ability to run on multiple devices and support offline use further enhances usability for staff on the move.

While both products excel in simplicity, Preno’s larger review base and recent positive feedback give it a slight edge in confirmed user satisfaction.

Edge: Preno.

Which Has Better Features: Preno or Prostay?

Preno offers 26 shared features plus four unique capabilities: group functionality, automated night audits, a mobile app, and PCI compliance. These cater well to boutique hotels and motels seeking basic automation and integrations.

Prostay goes further with 26 shared features and 11 unique capabilities, including multi-currency/multi-lingual support, on-premise deployment, task management, automated reminders, gift vouchers, and a dedicated spa & wellness module. Its core strength lies in its extensive customization and support for larger properties demanding complex operations.

If your hotel needs a straightforward PMS with essential automation, Preno’s feature set suffices. For larger or more diverse operations, Prostay’s broader capabilities make it the better choice.

Edge: Prostay.

Which Has Better Customer Support: Preno or Prostay?

Preno’s customer support is rated 4.8/5, with reviews citing fast, friendly assistance and excellent onboarding help. Users appreciate how support staff guide them through setup and ongoing issues, though some note delays during busy periods.

Prostay’s support is rated a perfect 5/5, but with only five reviews, it’s less proven in recent feedback. The reviews suggest highly attentive service, though the limited review count makes this less conclusive.

Given Preno’s larger review base and recent positive feedback, it offers more reliably supported service.

Edge: Preno.

Which Has More Integrations: Preno or Prostay?

Preno integrates with 17 verified partners, including major channel managers like SiteMinder and Zingle, as well as accounting and marketing tools like Xero, RevControl, and TrustYou. This extensive partner network allows smooth automation and data flow.

Prostay has only two verified integrations—Stripe and one other—limiting its connectivity options. While it offers core functionalities, its narrower integration scope might be restrictive for hotels relying on multiple third-party systems.

For a hotel seeking a system that plays well with other tools, Preno’s integrations are a significant advantage.

Edge: Preno.

Which Do Hoteliers Rate Higher: Preno or Prostay?

Preno’s ratings reflect a strong overall score of 4.73/5 based on 144 reviews, with recent feedback emphasizing ease of use, support, and integration quality. Hotels across segments, especially boutique hotels and motels, consistently praise its reliability and customer service.

Prostay, with only five reviews and a 0/5 overall rating, lacks the volume and recency to establish a consistent reputation. Its potential is noted by the few users, but the limited feedback diminishes confidence.

In terms of proven satisfaction, Preno clearly leads.

Edge: Preno.

How Much Do Preno and Prostay Cost?

Preno has a flat price of $800 per month, with no free tier, trial, or flexible pricing options. Its pricing model may be less attractive for smaller properties or those seeking budget options.

Prostay costs $600 per month, also without a trial or freemium model. Its lower price point makes it appealing for properties needing advanced features without a higher investment upfront.

Pricing alone favors Prostay, but consider the value provided by each system’s features and support.

Edge: Prostay.

What Type of Hotel Should Use Preno?

• Hotels that prioritize simplicity and ease of use, such as boutique hotels, motels, and inns.
• Teams that value quick onboarding, responsive support, and reliable integrations.
• Hotels with a moderate number of properties seeking centralized management.
• Properties that want seamless integration with channel managers and accounting tools like Xero.
• Hotels that prefer cloud-based solutions with mobile access.

Not ideal if your hotel needs multi-lingual, multi-currency support, or complex operations like spa management or on-premise deployment.

What Type of Hotel Should Use Prostay?

• Resorts and large hotels with multiple properties requiring extensive customization.
• Hotels that need on-premise deployment or hybrid cloud solutions.
• Properties seeking features like multi-currency, multi-lingual support, or a dedicated POS system.
• Teams that want integrated guest and agent messaging, task management, and automated reminders.
• Hotels looking for a system that supports future scalability and complex workflows.

Not ideal if your hotel is small, boutique, or prefers a straightforward, cloud-only solution with high ease of use.

Preno vs Prostay: The Bottom Line for Hotels

Preno offers a mature, well-supported solution with a proven track record, especially suited for boutique hotels and motels in need of simplicity and reliability. Its extensive integrations and strong customer support make it a safe choice for properties seeking steady growth and operational efficiency.

Prostay provides a more flexible, feature-rich platform capable of supporting larger, multi-property operations. It excels in customization, offline capabilities, and advanced tools—ideal for resorts or hotel groups with complex workflows.

If your hotel values validated user reviews, integrations, and ease of use, Preno is the clear winner. If you require deeper functionalities, multi-platform deployment, and scalability, Prostay may be more appropriate.