Mews PMS vs. Preno:
Which Is Right for You?

Is Mews PMS by Mews or Preno by Preno Better for Hotels?

Mews PMS and Preno both serve independent and multi-property hotel operations but diverge significantly in scale, sophistication, and feature breadth. Mews excels in medium to large boutique hotels, hostels, and multi-property groups seeking automation, guest self-service, and a comprehensive ecosystem of integrations. Preno fits small independent hotels, motels, and B&Bs that prioritize simplicity, straightforward accounting with Xero, and an intuitive single-dashboard experience.

Both systems address key hotel pain points like reducing manual workload and preventing overbookings. Mews automates workflows from check-in to housekeeping and payments, while Preno centralizes bookings, payments, and channels for smaller teams. The choice hinges on property size, workflow complexity, and integration needs.

Mews PMS by Mews vs Preno by Preno: Which Should Your Hotel Choose?

If you run a boutique hotel, hostel, or a small chain with 20+ rooms across multiple locations, Mews is the better option based on 959 reviews and a broad feature set including guest CRM, multi-currency, and integrated payment terminals. Its 81 reviews in the last six months with a 4.4 rating reflect ongoing product relevance. For example, hostels benefit from Mews’ ability to sell beds and manage group reservations, per user feedback.

If you operate a small independent hotel, motel, or B&B under 20 rooms, especially in Australia or New Zealand where Preno has regional traction, Preno’s ease of use and native Xero integration are advantageous. Despite only 3 reviews in the last six months, Preno holds a 4.8 overall rating from 170 reviews, but the sharp drop in recent review volume (87% less than prior averages) suggests caution on current product support and development status.

Properties needing advanced automation, multi-language support, or complex rate management should favor Mews. Properties valuing straightforward financial workflows with Xero and minimal complexity should consider Preno.

Is Mews PMS by Mews or Preno by Preno Easier to Use?

Preno holds a slight edge in ease of use and onboarding with ratings of 4.8 and 4.7 respectively, versus Mews at 4.7 and 4.4. Reviewers praise Preno’s intuitive interface and rapid staff training, with comments like “Any of my staff can log on from any office, any laptop, any phone... and have instant visibility,” highlighting its accessibility for smaller teams. Mews is noted for a modern, clean interface but some users find the complexity increases with advanced configurations.

Staff adoption tends to be faster with Preno, suitable for properties seeking quick ramp-up without detailed training. Mews requires some onboarding time but rewards with scalability and workflow sophistication.

Edge: Preno.

Which Has Better Features: Mews PMS by Mews or Preno by Preno?

Mews offers 29 unique hotel-centric features not present in Preno, including multi-lingual and multi-currency support, guest CRM and profiles, integrated ID and passport scanning, gift vouchers, digital registration, and a guest app. These features transform front desk workflows, enabling automated guest messaging, online check-in/out, and housekeeping coordination via a mobile app. For example, Mews’ integrated payment terminals allow instant card processing linked to guest folios, reducing manual billing errors.

Preno does not list any exclusive features beyond the 30 shared fundamentals. Its strengths lie in simplicity rather than feature depth.

Mews also holds a significant advantage in channel and third-party integrations (352 verified vs. 17 for Preno), including advanced keyless access and revenue management tools unavailable in Preno.

Edge: Mews PMS.

Which Has Better Customer Support: Mews PMS by Mews or Preno by Preno?

Preno scores higher in customer support (4.8) and onboarding (4.7) compared to Mews at 4.3 and 4.4. Preno reviewers consistently highlight responsive, real-person support and smooth onboarding transitions. One noted “The support team took the PDF of 2 years before and after transition date and imported for the hotel no fuss.”

Mews support receives mixed feedback: praised for account managers and training resources, but criticized for slow ticket resolution and reliance on chat-based help. This variance suggests Preno’s smaller scale allows more personalized service, valuable for small teams.

Edge: Preno.

Which Has More Integrations: Mews PMS by Mews or Preno by Preno?

Mews boasts 352 verified integrations including POS systems, channel managers like SiteMinder, payment gateways, revenue management, and guest experience platforms. Shared integrations with Preno include Bookboost, RevControl, TrustYou, and SiteMinder. Unique Mews integrations include Criton, Right Revenue, and FLEXIPASS keyless access.

Preno integrates with 17 partners, with a key differentiator being native Xero and some messaging tools like Zingle.

Hotels with complex tech stacks or multi-property portfolios gain flexibility and efficiency from Mews’ extensive ecosystem. Smaller independent properties focused on streamlined accounting and basic connectivity may find Preno’s integrations sufficient.

Edge: Mews PMS.

Which Do Hoteliers Rate Higher: Mews PMS by Mews or Preno by Preno?

Overall ratings are close: Mews at 4.6/5 across 959 reviews, Preno at 4.8/5 across 170. However, Preno’s recent review volume has sharply dropped (3 in last 6 months vs. 23.3 average), potentially masking current issues. Mews maintains steady review flow (81 in last 6 months).

By segment, Preno scores 4.8 to 4.9 in boutique hotels, motels, and bed & breakfasts (with 50+ reviews per segment), while Mews ranges 4.5 to 4.7 in these same segments backed by hundreds of reviews each. Mews excels in hostels (4.7/5, 168 reviews) where Preno has minimal presence.

Given volume and recency, Mews ratings more reliably reflect current performance. Preno’s high scores are based on fewer and older reviews.

Edge: Even.

How Much Do Mews PMS by Mews and Preno by Preno Cost?

Mews charges a base price of $900 with no freemium, no per-room fees, and no implementation fee publicly listed. Preno’s base price is $500, also with no per-room fees or implementation costs and offers a 30-day trial.

Neither offers flat monthly pricing, but Preno’s lower entry cost favors small properties with tight budgets. Mews delivers more extensive features and integrations which justify the higher price for larger or multi-property operations.

What Type of Hotel Should Use Mews PMS by Mews?

• Hotels that operate boutique, city center, or hostel properties with complex reservation needs and multiple room types.
• Teams managing multiple properties needing centralized user and rate control.
• Properties requiring multi-currency, multi-lingual support, and advanced guest self-service like online check-in, digital keys, and guest messaging.
• Operations that benefit from extensive integrations with POS, revenue management, and payment providers.
• Not ideal if your hotel has fewer than 20 rooms and prioritizes simplicity over feature depth.
• Not ideal if your team requires extremely rapid onboarding under a day without structured training.
• Not ideal if you lack the operational complexity to leverage advanced automation and integrations.

What Type of Hotel Should Use Preno by Preno?

• Small independent hotels, motels, and B&Bs with under 20 rooms seeking a simple, intuitive PMS.
• Properties that rely on Xero accounting and want seamless bookkeeping integration.
• Teams looking for straightforward multi-property management on a single dashboard.
• Hotels that value responsive customer support and easy onboarding.
• Not ideal if your property needs advanced reporting, dynamic rate management, or guest journey automation.
• Not suitable for hotels requiring extensive third-party integrations or multi-currency support.
• Not recommended if you require active recent product development; the recent sharp drop in reviews suggests diminishing support.

Mews PMS by Mews vs Preno by Preno: The Bottom Line for Hotels

Mews and Preno cater to different hotel scales and operational complexities. Mews offers a powerful, scalable cloud-native PMS with robust automation, a rich feature set, and a vast integration ecosystem ideal for boutique hotels, hostels, and multi-property groups. Preno focuses on simplicity and ease for small independents and motels, integrating tightly with Xero and providing responsive support.

Choose Mews when advanced workflow automation, guest self-service, multi-language/currency support, and extensive integrations are critical. Its 959 reviews and steady recent activity support a mature, evolving product. Choose Preno if you run a small property under 20 rooms, require a simple and user-friendly system, and prioritize accounting integration with Xero. However, Preno’s sharp decline in recent review volume (3 in last 6 months vs. 23.3 prior average) suggests caution about ongoing support and product enhancements.