Prommt vs. Sertifi by Flywire (Payments):
Which Is Right for You?

The Decision

Choosing between Prommt by Prommt and Sertifi by Flywire hinges on your hotel’s specific payment needs and operational priorities. Both products aim to simplify payment collection, but they differ significantly in features, user experience, and regional presence. Prommt emphasizes branded, flexible payment requests with advanced fraud controls, while Sertifi excels in secure, fast payment processing with strong integrations. Which software aligns better with your hotel’s size, location, and payment workflows?

Is Prommt or Sertifi Better for Hotels?

Both Prommt and Sertifi target payment automation but serve slightly different hotel segments. Prommt offers features like Pay by Link and Bank requests, integrated with Oracle OPERA, ideal for hotels seeking branded, multi-property solutions. Sertifi, with its broad security features and quick deposit capture, works well for hotels that prioritize fast, PCI-compliant transactions and seamless integrations.

Prommt’s focus on real-time rate checks and dynamic currency conversion suits hotels with complex, multi-property operations needing centralized control. Sertifi’s strengths lie in its ease of use, quick workflows, and strong security, making it popular for hotels emphasizing customer trust and operational efficiency.

Do you prioritize regional presence or advanced payment features? Your hotel’s size and payment complexity will influence which solution best fits your needs.

Prommt vs Sertifi: Which Should Your Hotel Choose?

If your hotel needs branded payment requests with advanced fraud controls, multi-property dashboards, and real-time rate scans, Prommt is the better choice. Its integration with Oracle OPERA provides automation for reconciliation and card captures, suitable for larger or multi-location hotels.

On the other hand, if you require a straightforward, PCI-compliant platform with rapid deposit collection and robust security, Sertifi is more suitable. Its higher review count and recent reviews highlight its popularity among hotels focused on quick, secure payments and easy integrations, especially if you’re in North America or Europe.

For hotels prioritizing comprehensive security and ease of onboarding, Sertifi’s higher ratings make it the stronger candidate. Conversely, if your hotel needs flexible payment options and multi-property oversight, Prommt’s unique features could be more advantageous.

Is Prommt or Sertifi Easier to Use?

Sertifi’s ease of use is strongly supported by its 4.78/5 rating and 129 reviews, with users praising its intuitive interface and quick onboarding. Many note that even non-technical staff find it simple to navigate, handle payments, and manage signed documents, reducing training time.

Prommt, with a 0/5 rating and no recent reviews, offers no recent user feedback on usability. It’s likely less tested in the field, and hotel staff may face a steeper learning curve given the limited user data.

Edge: Sertifi.

Which Has Better Features: Prommt or Sertifi?

Prommt offers 8 features unique to its platform, including Recurring Payments, Google Pay, Apple Pay, Payment Splitting, and Dynamic Currency Conversion, making it highly versatile for complex payment scenarios. Its integration with Oracle OPERA also streamlines payment reconciliation and automation.

Sertifi provides 10 unique features, including MOTO Payments, multiple credit card processors like Elavon, TSYS, Heartland, and extensive regional acceptance options, especially Mastercard. Its focus on secure, PCI-compliant transactions and flexible workflow integrations makes it a comprehensive solution for many hotels.

Edge: Sertifi.

Which Has Better Customer Support: Prommt or Sertifi?

Sertifi’s support scores (4.59/5) and 129 recent reviews reflect a strong, well-regarded customer service experience. Users frequently mention quick response times, helpful onboarding, and reliable support, with some praising the platform’s ease of resolving issues.

Prommt’s lack of recent reviews and a 0/5 rating in support indicates limited publicly available data on its customer service. Without recent user feedback, it’s difficult to assess its support quality.

Edge: Sertifi.

Which Has More Integrations: Prommt or Sertifi?

Sertifi offers 7 verified integrations, including popular platforms like Salesforce, Opera, Amadeus, and Stripe, highlighting its adaptability for hospitality operations. Its ability to connect with multiple payment processors and property management systems streamlines workflows.

Prommt’s single verified integration with Oracle OPERA limits its interoperability, making it less flexible if your hotel uses a different PMS or CRM system.

Edge: Sertifi.

Which Do Hoteliers Rate Higher: Prommt or Sertifi?

Sertifi’s recent reviews and a high NPS score (9.4/10) suggest it’s better rated by hoteliers, especially in North America and Europe. Hotels in the luxury and branded segments often praise its security, speed, and ease of use.

Prommt’s review count is zero, and with no recent feedback, it can’t be considered favorably by the hotel industry. Its lack of user ratings indicates less market validation.

Edge: Sertifi.

How Much Do Prommt and Sertifi Cost?

Prommt does not publicly disclose pricing, implying a customized quote or higher-tier enterprise model. Sertifi charges a flat fee of $100 per month, with no mention of per-transaction costs, making its pricing transparent for hotels considering recurring expenses.

The lack of detailed pricing for Prommt may be a barrier for smaller hotels or those seeking straightforward budgets. Sertifi’s predictable monthly fee simplifies cost planning.

What Type of Hotel Should Use Prommt?

• Hotels that manage multiple properties and need centralized oversight.
• Hotels seeking branded payment links and bank requests for deposits or prepayments.
• Hotels that want real-time rate checks and dynamic currency conversions.
• Larger hotels or chains with complex billing and reconciliation workflows.
• Teams comfortable with integrating with Oracle OPERA or similar systems.
• Not ideal if you prefer simple, out-of-the-box solutions or limited regional coverage.

What Type of Hotel Should Use Sertifi?

• Hotels that prioritize fast, secure payment capture with PCI compliance.
• Hotels seeking a platform with high user satisfaction and recent positive reviews.
• Hotels that want seamless integrations with platforms like Salesforce, Opera, and Stripe.
• Hotels that value flexible workflows, including eSignatures and deposit collection.
• Hotels aiming for predictable, transparent monthly costs.
• Not ideal if your operations are minimal, or you prefer open-source or low-cost solutions without dedicated support.

The Bottom Line for Hotels

Prommt and Sertifi serve different needs in the hotel payment space. Prommt’s features cater to large, multi-property operations needing detailed control, while Sertifi’s simplicity, speed, and security appeal to hotels prioritizing quick payments and customer trust.

If your hotel requires extensive customization, multi-property oversight, and multi-currency options, Prommt’s advanced features and integrations might be more suitable. For hotels that want a proven, highly-rated solution with strong support and industry integrations, Sertifi is the clear choice.

In summary, choose Prommt if you need a flexible, multi-property payment platform with advanced features. Opt for Sertifi if you value ease of use, security, and proven customer satisfaction with broad integration options.