The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 43 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Redforts shines in ease of use and customer support , with exclusive features like Transactional Emails (booking, folios, etc) and Guest Communication (SMS Messaging).
Smart Finder shines .
Side-by-side ratings based on 43 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $500/mo | Contact sales |
| Verified Reviews | 43 | 0 |
After analyzing 43 verified reviews, Redforts users most value its ease of use and intuitive system, reservation management, customer service, while Smart Finder users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Ease of use and intuitive system
▾
|
|
|
+
Reservation management
▾
|
|
|
+
Customer service
▾
|
|
|
+
Continuous improvement and innovation
▾
|
|
| Cons | |
|
−
Integration capabilities
▾
|
|
|
−
Interface and design improvements
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #31 21 reviews | — |
| Mid-Size (25-74 rooms) | #49 3 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #30 18 reviews | — |
| Luxury ▾ | #39 5 reviews | — |
| Branded / Chain | #49 2 reviews | — |
| Extended Stay | #37 2 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America | #32 4 reviews | — |
| Europe ▾ | #14 39 reviews | — |
Choosing between Redforts by Redforts and Soraso by Smart Finder hinges on your hotel’s specific needs. Redforts, with its comprehensive feature set and recent reviews, is a robust property management platform designed for diverse property types. Soraso, on the other hand, has minimal recent data and reviews, making it harder to assess its current suitability. Your decision should consider the strength of support, feature depth, and market presence—areas where Redforts clearly outperforms.
Both products aim to streamline hotel operations, but Redforts offers a broad, integrated suite of tools. Soraso’s lack of recent reviews and limited data make it a less reliable choice at this stage. Do you prioritize a proven system with active support and extensive features, or are you exploring options with less current user feedback?
Redforts is a full-featured PMS that combines reservation management, channel integration, revenue tools, and guest communication, primarily used by hotels, hostels, apartments, and boutique properties. Its latest reviews highlight high ease of use, support, and a large, active user base—40 reviews in the last six months, with a 95% likelihood to recommend.
Soraso has no recent reviews or ratings, making it difficult to evaluate its performance or user satisfaction. Its lack of publicly available feedback suggests limited market presence or adoption, especially compared to Redforts’ active community. Given this, Redforts demonstrates current relevance and user confidence, making it the safer option.
Would your hotel benefit from a tried-and-true system with active support, or are you open to less proven options lacking recent validation?
If you need an all-in-one property management solution with strong automation, detailed reporting, and extensive integrations, go with Redforts. It's suited for hotels, hostels, and apartments looking for operational efficiency, with features like multi-currency, guest CRM, online check-in, and real-time reporting.
Choose Soraso if your hotel prioritizes a potentially lighter system or niche solution that isn’t yet widely reviewed or tested in the market. Since no recent reviews or feature sets are available for Soraso, it’s safer to go with Redforts for current support, proven functionality, and ongoing development.
If your hotel needs a flexible, well-supported platform with a broad feature set, Redforts is the clear choice. If you’re an early adopter willing to explore untested solutions, Soraso might be worth considering, but at your own risk.
Redforts scores a remarkable 4.68 out of 5 for ease of use, with many reviews praising its intuitive design and quick onboarding process. Users report that staff can learn the system rapidly, reducing daily errors and freeing time for guest service.
Soraso has no recent user feedback, so its usability remains unverified. Its lack of publicly available reviews makes it impossible to assess whether it offers a user-friendly experience comparable to Redforts.
Edge: Redforts.
Redforts offers 46 unique features, including RevPaR & ADR reports, multi-currency support, native email marketing, guest CRM, channel manager, booking engine, digital registration, and automated reminders. These tools support high operational automation and customization, tailored for varied property types.
Soraso has no documented features or unique offerings, making it impossible to compare feature breadth or depth. With no recent data, Redforts’ extensive and proven feature set clearly gives it an edge.
Edge: Redforts.
Redforts earns a 4.53 out of 5 rating for customer support, with users citing quick, friendly assistance and a responsive team. Many reviews mention the support team’s proactive communication and helpful onboarding guidance.
Soraso has no recent review data, leaving its support quality unverified. Without current feedback, it’s safer to favor Redforts’ well-rated support, especially for critical operational issues.
Edge: Redforts.
Redforts integrates with 2 verified partners, including a channel manager (WuBook) and a payment system (Mr Winston). Its system supports integration with peripherals like POS, self-check-in kiosks, and ID scanners, covering essential hotel tech needs.
Soraso also has 2 verified partners—IDeaS and Hoteliers.Guru—but lacks detailed information on broader integration capabilities. Given the active use and documented partner ecosystem, Redforts’ integrations are more established.
Edge: Redforts.
Redforts is rated based on 40 recent reviews, with a 95% likelihood to recommend and a high Ease of Use score (4.68/5). Its ratings underscore strong satisfaction among users across various hotel segments, especially boutique hotels and hostels.
Soraso’s lack of recent reviews prevents a meaningful rating comparison. Without current user feedback, Redforts holds the advantage for hotelier-rated performance and trustworthiness.
Edge: Redforts.
Redforts charges a base price of $500 per month, with no trial, freemium, or implementation fees disclosed. Its pricing model reflects a straightforward, all-in-one solution at a competitive rate.
Soraso’s pricing information is unavailable, and with no recent reviews or transparent pricing details, assessing value is impossible. Given the clarity and proven value of Redforts’ pricing, it remains the more transparent choice.
Not ideal if your hotel is very small or requires highly customized interfaces, as some users mention interface updates could improve usability.
Not ideal if your hotel requires proven, actively supported systems with extensive features, recent reviews, and robust integrations.
Redforts offers a complete, well-supported property management solution with recent, positive reviews and a broad feature set. Its ease of use, support, and active user base make it a trusted choice for hotels seeking operational efficiency and reliability.
Soraso, lacking recent data and user feedback, remains an unverified option. Its unknown support quality and feature depth make it unsuitable for hotels that need dependable, proven technology.
Choose Redforts if your priority is a reliable, feature-rich platform with ongoing support. If your hotel is experimenting or looking for niche solutions, Soraso might be interesting but comes with significant risk. Overall, Redforts’s proven market presence and recent reviews make it the more secure, smarter choice for today’s hotel operators.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $500/mo | — |
According to HTR's product database, Redforts and Soraso share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Centralized user & role management | ||
| Cloud based | ||
| Multi-currency | ||
| Multi-lingual | ||
| RevPaR & ADR Reports | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 34 more features differ between these products.
What hoteliers love
Many users appreciate Redforts for its intuitive design, which simplifies training and reduces human errors. This streamlines daily operations, freein... Many users appreciate Redforts for its intuitive design, which simplifies training and reduces human errors. This streamlines daily operations, freeing up staff for other tasks.
The system excels at managing reservations, preventing overbooking, and integrating with multiple platforms. Customization for booking engines and cha... The system excels at managing reservations, preventing overbooking, and integrating with multiple platforms. Customization for booking engines and channel management is also highlighted as a significant strength.
The attentive and responsive customer service is frequently applauded. Users mention personal communication and quick resolution of issues, contributi... The attentive and responsive customer service is frequently applauded. Users mention personal communication and quick resolution of issues, contributing to an overall positive experience.
Where hoteliers push back
Redforts integrates efficiently with booking engines, channel managers, and other platforms, providing a seamless management experience. This capabili... Redforts integrates efficiently with booking engines, channel managers, and other platforms, providing a seamless management experience. This capability simplifies coordination between different systems and platforms.
While the functionality is praised, several reviews mention that the interface appears outdated and could benefit from modernization to enhance visual... While the functionality is praised, several reviews mention that the interface appears outdated and could benefit from modernization to enhance visual appeal and efficiency.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Redforts and Soraso share many core Property Management Systems features, but each has unique capabilities. Redforts offers 2 verified integration partners, while Soraso offers 2. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Redforts leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Redforts: No. Soraso: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Redforts has an HT Score of 73 and Smart Finder has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor