Resalys neo (by Septeo Hospitality) vs. SynXis Central Reservation System:
Which Is Right for You?

The Decision

Choosing the right hotel reservations software is critical for streamlining operations, boosting revenue, and improving guest experiences. Both Resalys neo by Septeo Hospitality and SynXis Central Reservation System by Aven Hospitality aim to address these needs, but they differ significantly in maturity, user feedback, and regional presence. Your decision hinges on what your hotel values most: comprehensive integrated features or proven connectivity and ease of use.

Resalys neo offers an all-in-one platform with extensive automation and management tools, yet it lacks recent reviews or a substantial user base. Conversely, SynXis boasts a strong track record with over 50 recent reviews and a high user satisfaction score, making it the more tested option. Are you ready to choose a solution with proven customer approval or one with expansive features but limited recent feedback?

Quick Verdict: Which Product is the Clear Choice?

While Resalys neo presents a compelling package with diverse functionalities, its lack of recent reviews and zero ratings make it hard to evaluate reliably. SynXis, with its 50 recent reviews and an overall rating of 4.2/5, clearly demonstrates ongoing customer satisfaction and active use. For hoteliers prioritizing reliability and proven support, SynXis is the safer, more advantageous pick.

If your hotel needs a fully integrated system that combines CRS, PMS, and channel management in one platform, Resalys neo might appeal. However, for most hotels seeking a proven, well-supported CRS with extensive connectivity, SynXis should be your default choice.

Is Resalys neo or SynXis Easier to Use?

SynXis’s ease of use is reflected in its 4.38/5 rating, with many users praising its intuitive interface and straightforward reservation management. Customers frequently mention that SynXis simplifies complex tasks across multiple properties, saving staff time and reducing errors.

Resalys neo, on the other hand, has no recent reviews or ratings, making it impossible to assess its usability today. Its comprehensive feature set suggests complexity, but without user feedback, the user experience remains uncertain. Edge: SynXis.

Which Has Better Features: Resalys neo or SynXis?

Resalys neo offers 15 shared features, including automated distribution, marketing, customer communication, and advanced owner management, plus four unique capabilities like metasearch connectivity and detailed reporting dashboards. Its integrated platform aims to cover the entire hotel operation spectrum.

SynXis provides 15 shared features plus one unique: RMS connectivity. It excels in connectivity to OTAs, inventory management, and booking engine capabilities, with some users requesting more customization and advanced reporting. Given its broader partner network and recent feature updates, SynXis’s feature set is more proven.

Edge: SynXis.

Which Has Better Customer Support: Resalys neo or SynXis?

SynXis’s support scores 4.07/5, with reviews highlighting responsive account managers and proactive service. Customers appreciate the assistance in troubleshooting and system support, though some note delays in resolving technical issues.

Resalys neo lacks recent reviews, so current support quality is unclear. Its absence of ratings or testimonials suggests limited feedback or adoption. Among the two, SynXis’s support stands out as more established and reviewed. Edge: SynXis.

Which Has More Integrations: Resalys neo or SynXis?

SynXis boasts 80 verified partners, including key integrations like Experience Hotel, SiteMinder, Profitroom, and WebRezPro, covering a broad spectrum of distribution and management tools. Its extensive partner network enhances flexibility for large or multi-property hotels.

Resalys neo has 13 verified partners, with notable integrations like Experience Hotel and SiteMinder, but fewer total connections. Its unique features like metasearch connectivity and detailed reporting are valuable but less proven in diverse environments.

Edge: SynXis.

Which Do Hoteliers Rate Higher: Resalys neo or SynXis?

SynXis’s recent reviews reveal a high satisfaction level, with many users rating it 4 or 5 stars and an overall score of 4.2/5. Hotels across various segments praise its connectivity, ease of use, and performance stability.

Resalys neo has no recent reviews or ratings, making it impossible to assess current user sentiment. The lack of recent feedback diminishes its reliability as a recommendation.

Edge: SynXis.

How Much Do Resalys neo and SynXis Cost?

Resalys neo does not publicly disclose pricing or trial options, suggesting a tailored quote approach. Its comprehensive system likely involves custom pricing based on hotel size and needs.

SynXis charges a base price of $400 per month, with no free trial or additional fees listed. Its straightforward pricing model is easier to evaluate, although some hotels may find the cost significant.

What Type of Hotel Should Use Resalys neo?

• Hotels that need an all-in-one platform combining CRS, PMS, and channel management.
• Hotel groups or resorts handling complex operations across multiple channels.
• Businesses seeking automation in distribution, marketing, and customer communication.
• Hotels aiming to integrate ancillary sales like gift vouchers and loyalty programs.
• Teams comfortable with a vendor that offers extensive management tools within a single package.

Not ideal if:

• You need a proven, highly-rated system with recent customer feedback.
• Your team prefers ready-to-use solutions with extensive third-party integrations.
• You require quick support and rapid feature updates.

What Type of Hotel Should Use SynXis?

• Hotels that value connectivity and broad distribution reach, especially via OTAs.
• Multi-property operators needing a stable, centralized reservation platform.
• Hotels looking for an established system with ongoing support and regular updates.
• Properties emphasizing direct booking conversion and high-performance booking engines.
• Hotels in North America, South America, or Europe seeking proven regional support.

Not ideal if:

• Your hotel is in a region where SynXis has limited presence or support.
• You require highly customizable features not currently available.
• Your budget is limited, given the monthly fee and potential add-ons.

SynXis vs Resalys neo: The Bottom Line for Hotels

The core difference lies in reliability versus integration. Resalys neo promises an all-encompassing management system, but its lack of recent reviews makes its current performance uncertain. SynXis, with its extensive recent feedback, demonstrates a mature, well-supported platform ideal for most hotels.

Choose Resalys neo if your hotel prioritizes an integrated, automation-rich system and can accept the risk of limited recent user feedback. Opt for SynXis if proven stability, connectivity, and customer support matter most to your team.

For hotels seeking a tested, highly-rated CRS with active user support and extensive integrations, SynXis remains the clear recommendation. Resalys neo may suit niche needs but requires further validation through current user experiences.