The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 207 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ResNexus shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Revenue management module and Payment processing.
SS&C shines .
Side-by-side ratings based on 207 verified hotelier reviews on HTR.
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| Starting Price | From $800/mo | Contact sales |
| Verified Reviews | 207 | 0 |
After analyzing 207 verified reviews, ResNexus users most value its customer satisfaction & support, website design & user experience, continuous feature enhancements, while SS&C users highlight . Click any theme to see what reviewers say.
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Customer Satisfaction & Support
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #12 96 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #24 25 reviews | — |
| Large (75-199 rooms) | #24 4 reviews | — |
| X-Large (200+ rooms) | #12 4 reviews | — |
By Property Type
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| Boutique ▾ | #20 43 reviews | — |
| Luxury ▾ | #25 24 reviews | — |
| Branded / Chain ▾ | #20 22 reviews | — |
| Extended Stay ▾ | #29 6 reviews | — |
By Region
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| North America ▾ | #6 195 reviews | — |
| Europe | #41 2 reviews | — |
| Asia Pacific | #37 1 reviews | — |
Choosing the right property management system (PMS) can transform your hotel's operations, guest experience, and revenue. ResNexus PMS and TimeShareWare target different market segments and operational needs, but only ResNexus offers a robust, recent review base and a comprehensive feature set tailored for independent hotels, B&Bs, and small resort properties. How do these systems compare on usability, features, support, and value for your hotel?
ResNexus, with its 186 recent reviews and a high NPS score of 9.66/10, is clearly more tested and trusted by hoteliers. It’s designed specifically for small to medium properties like inns, boutique hotels, and vacation rentals, offering a user-friendly interface, automation features, and integrations that simplify daily operations.
TimeShareWare, by contrast, serves a broader resort and timeshare market, with no recent reviews or ratings available. If your hotel is a shared-ownership resort or a large multi-site operation, it may be suitable, but without recent user feedback, it’s difficult to gauge its current performance or hotel-specific advantages. Are you looking for a system with proven hotel-centric performance or a platform tailored for resort management?
If your property is a small to mid-sized hotel, B&B, or vacation rental seeking a cloud-based PMS with strong automation, integrated marketing, and OTA connectivity, go with ResNexus. Its emphasis on guest management, intuitive booking engine, and automation features fit the needs of independent hoteliers aiming to increase direct bookings and streamline operations.
If you operate a large resort, timeshare, or multi-site property management operation requiring complex lease and owner management, TimeShareWare might sound appealing—though the lack of recent reviews limits confidence. For smaller hotels, ResNexus’s extensive features and recent positive feedback make it the safer, more proven choice.
ResNexus scores a 4.72/5 in ease of use, with many reviewers praising its intuitive drag-and-drop reservation management, straightforward setup, and user-friendly interface. Its onboarding process is rated at 4.65/5, and support staff are highly regarded, often praised for promptness and knowledge, which facilitates quick staff adoption.
TimeShareWare, on the other hand, offers no recent or detailed user ratings, making it impossible to assess its usability. Given the absence of recent feedback, ResNexus’s high ease of use rating clearly makes it the more accessible option. Edge: ResNexus.
ResNexus boasts 51 unique features, including a channel manager, booking engine, revenue management, integrated payment processing, guest CRM, email marketing, online check-in/out, and housekeeping modules. These tools are tailored for small hotels and vacation rentals, streamlining guest management and operational workflows.
TimeShareWare’s feature set is not detailed in the current data, but it appears to focus on lease and owner management for resorts and timeshares, lacking hotel-specific automation or guest marketing tools. With ResNexus’s comprehensive feature set and recent updates, it clearly leads in hotel-centric functionalities. Edge: ResNexus.
ResNexus’s customer support scores a 4.86/5, with reviews emphasizing quick, knowledgeable responses and personalized assistance. Hoteliers appreciate the dedicated support team for resolving issues swiftly and maintaining high satisfaction levels.
No recent reviews or support ratings are available for TimeShareWare, leaving its support quality uncertain. Given the importance of reliable support in hotel operations, ResNexus’s proven high rating and positive reviews make it the better choice. Edge: ResNexus.
ResNexus integrates with 17 verified partners, including Triptease, Tripadvisor, Airbnb, Booking.com, Expedia, Lightspeed, Google, and others, enabling smooth OTA, payment, and marketing workflows. These integrations are key for efficient channel management and direct booking growth.
In comparison, TimeShareWare has only one verified integration, Whistle, which likely limits its compatibility with other systems. For a hotel seeking extensive third-party connectivity, ResNexus’s broader integration network is a clear advantage. Edge: ResNexus.
ResNexus’s reviews are recent and highly positive, with a 97% likelihood to recommend and a strong overall rating based on 186 reviews. Hoteliers across various segments, especially B&Bs and small hotels, praise its usability, support, and features.
TimeShareWare lacks recent or detailed reviews, so no ratings or user sentiment can be confidently assessed. Until proven otherwise, ResNexus’s superior review volume and recency make it the preferred choice for hoteliers. Edge: ResNexus.
ResNexus charges a flat base price of $800, with no free trial or additional implementation fees. Its transparent pricing reflects its comprehensive feature set and ongoing support.
TimeShareWare’s pricing is not publicly available, which complicates direct comparison. Without clear pricing details, ResNexus’s known cost and value for money provide a more straightforward decision basis.
ResNexus is a proven, hotel-focused PMS with extensive features, high user satisfaction, and a recent, large review base. Its automation, integrations, and support make it a dependable choice for independent hoteliers.
TimeShareWare, while tailored for resorts and timeshares, lacks recent feedback and detailed hotel-specific features. It may suit large resorts or timeshare operations but falls short for typical hotel needs.
If your hotel requires a reliable, comprehensive PMS with proven support and features, ResNexus is the clear choice. For resort-specific management, especially at a larger scale, consider TimeShareWare, but proceed with caution due to limited recent data.
According to HTR's product database, ResNexus PMS and TimeShareWare share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| EPoS | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
What hoteliers love
Numerous reviews emphasize the high-quality customer support from ResNexus, highlighting prompt and knowledgeable assistance. Despite this, some users... Numerous reviews emphasize the high-quality customer support from ResNexus, highlighting prompt and knowledgeable assistance. Despite this, some users express concerns about staffing turnover and occasional delays in response times, particularly during weekends and holidays.
ResNexus excels in providing aesthetically pleasing and functional website designs, often leading to increased direct bookings. However, users sometim... ResNexus excels in providing aesthetically pleasing and functional website designs, often leading to increased direct bookings. However, users sometimes find the integration with the booking engine and customizing the website layout HTML-intensive. They also request more user-friendly design templates.
Reviewers consistently mention the regular updates and improvements made by ResNexus, ensuring the platform stays ahead in meeting the evolving needs... Reviewers consistently mention the regular updates and improvements made by ResNexus, ensuring the platform stays ahead in meeting the evolving needs of the hospitality industry. Some users, however, feel the frequent updates occasionally introduce glitches or require time to get used to new features.
Where hoteliers push back
ResNexus's housekeeping and maintenance features are seen as robust yet sometimes cumbersome. Users request better integration with front desk operati... ResNexus's housekeeping and maintenance features are seen as robust yet sometimes cumbersome. Users request better integration with front desk operations and more customizable options for housekeeping and maintenance task assignments.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. ResNexus PMS and TimeShareWare share many core Property Management Systems features, but each has unique capabilities. ResNexus PMS offers 17 verified integration partners, while TimeShareWare offers 1. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ResNexus PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ResNexus PMS: No. TimeShareWare: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ResNexus has an HT Score of 31 and SS&C has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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