ResNexus PMS

Ranked 11 (out of 210) in Property Management Systems

Property Management Systems

Easy-to-Use Property Management Software.

Ratings Snapshot

Certificate of Excellence
Read 82 reviews
97%
Recommend
HTR Score icon
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #11 out of 210 in Property Management Systems

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

ResNexus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Bed & Breakfast & Inns 36 verified reviews
    96%
  • Resorts 17 verified reviews
    96%
  • RV Parks & Campgrounds 16 verified reviews
    96%
  • Boutiques 14 verified reviews
    97%
  • Motels 7 verified reviews
    96%
  • Vacation Rentals & Villas 7 verified reviews
    96%
  • Limited Service & Budget Hotels 1 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

ResNexus PMS Overview

ResNexus PMS Overview

ResNexus’ cloud-based property management system (PMS) saves your business time and money. With ResNexus, your front desk staff can easily check-in and check-out guests, collect payments, and adjust reservations quickly with our time saving drag-and-drop feature. You can maintain a high level of customer service throughout the entire guest experience with built-in contactless check-in, seamles...

About ResNexus View website

Founded in 2004 | Headquarters in Salem United States | 35 employees

ResNexus is a cloud-based property management system (PMS) that saves your property time and money. ResNexus has all your property needs to increase bookings an...

Product Modules
Online Booking Engine Booking Engine
INCLUDED
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.
Text Messaging CRM Guest Messaging Software
ADD-ON
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!
Text Messaging Reputation Management Reputation Management
ADD-ON
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less, it automatically asks them how you can improve.
Contactless Checkin Contactless Check-in
INCLUDED
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!
Automated Email Marketing Hotel CRM & Email Marketing
INCLUDED
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.
Lightspeed Restaurant POS Restaurant Management Software
ADD-ON
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.
Travel Protection Booking Engine
INCLUDED
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.
Group Reservations Pro Event Management Software
INCLUDED
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.
Unit Optimization Property Management Systems
INCLUDED
ResNexus believes in helping hospitality businesses reach their full potential through innovative technologies. That's why we offer Unit Optimization—also called Site Optimization—to automatically maximize the number of reservations you can take by organizing your units and bookings in the most efficient way possible.
Automatic Yield Management Revenue Management Systems
INCLUDED
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.

Other Products by ResNexus

What customers love about ResNexus PMS

Like 97% recommend

Always a prompt reply to any questions or problems. Via email or phone. Seem to really get to know us and our special needs as a small property.

ResNexus has a simple but powerful booking engine. We also like the built-in point of sale system for tracking and charging guests' incidental expenses.

The Renexus software is user-friendly. .the Housekeeping Pro is a little confusing, however, I work with it often to become more familiar with it, excited for new updates to be released. Customer service is better than g...

Reservation Nexus is a one-stop Property Management System. Reservation Nexus provides practical and easy to use Reservation Management, Booking Engine, Website Development, and Marketing Services. They are constantly in...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Knowledgeable, highly responsive and proactive...every person, from owner to developer to analyst, each is empowered to make improvements. There's constant review of processes that support continuous improvement process. We find Resnexus to be a highly agile and transparent and strategic partner.

by Adam Zembruski (Hospiamo) on April 17, 2022

Question:

What differentiates this product or service from the competition?

Answer:

Booking Engine, Intuitive Website design capabilities and content management system. The Cloud PMS is easy to use and the people at the company are always available and friendly. Constantly innovating and testing new ideas and products that support their client partnerships.

by Adam Zembruski (Hospiamo) on April 17, 2022

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Call them, ask them about their process and background in development and small/medium hotels. Set up a Zoom call, and spend an hour asking them questions about what they've already developed and what they've learned and what their plans are for future development and growth.

by Adam Zembruski (Hospiamo) on April 17, 2022

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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how ResNexus PMS works?

Clients & references

References & testimonials

Testimonial avatar
The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and...
Wallace Braud Owner at the St Francis Cottage

Featured partners

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Case studies

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Canada
  • Puerto Rico
  • Australia
  • Costa Rica
  • United Kingdom
  • Mexico

82 Verified ResNexus Reviews

Likelihood to Recommend
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August 06, 2022

ResNexus PMS Review: Resnexus has taken our business to a new level!

Owner from Bed & Breakfast & Inns in Berea (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

As a rookie owner of a small Inn, the customer service I have received from Resnexus is incredible. I have questions about everything. They are extremely helpful. The ability to process our own reservatio...

What do you dislike or think could be improved?

I’d LOVE to see a mobile app. In todays world, this would be very helpful…even if it has limitations. This is not an issue with Resnexus, it is an issue with OTAs…but I’d like to see connections t...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

July 29, 2022

ResNexus PMS Review: We knew this was the biggest decision for our business and it turned out to be 100% true!

Manager from Resorts in Layton (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

*Immediate support *Every employee is engaged and helpful.*Red Carpet Professional was a skilled teacher *We were walked through the entire process!

What do you dislike or think could be improved?

Nothing! We loved our entire experience from start to finish. We chose this company because they truly understood the industry.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 01, 2022 Nathan M. from ResNexus replied:
 Casey,

We appreciate your business and the wonderful review! Thanks so much for using ResNexus! 

June 29, 2022

ResNexus PMS Review: Bed & Breakfast booking software. 5 year customer

Innkeeper from Bed & Breakfast & Inns in Saugatuck (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Seamless booking. We've been using Resnexus since we opened five years ago and we have never had a booking issue.

What do you dislike or think could be improved?

The "new" calendar (legacy expiring in the fall) can't be printed and doesn't include retail reminders. The original had high/medium/low detail settings. We've always used medium, which will no longer be ...

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Jun 30, 2022 Nathan M. from ResNexus replied:
 Jennifer,

Thanks for your great review and feedback. We appreciate your business. Based on feedback... 

June 11, 2022

ResNexus PMS Review: The best way to streamline your bookings!

owner from Bed & Breakfast & Inns in Fredericksburg (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I absolutely love how easy this system is to use, but especially how knowledgeable and amazing their customer support is. It is so refreshing to be able to call a human and get a human on the phone when y...

What do you dislike or think could be improved?

I would love to have a way to automatically refund guests when they cancel prior to the cancellation window. Or at least an email with a button asking us if we would like to refund the money asap. With so...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jun 13, 2022 Nathan M. from ResNexus replied:
 Gianna,

Thanks for much for the amazing review! We take pride in offering some of the best customer... 

June 01, 2022

ResNexus PMS Review: The staff has been fantastic, system is very intuitive and seems very straight forward

owner from Vacation Rentals & Villas in Greenville (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We are just getting started with Resnexus for our reservation software. The professionalism of our rep has been fantastic. He was very patient with me getting the system set up and ready, even when I did ...

What do you dislike or think could be improved?

As for now, nothing. Once I get using the reservation software, I am sure I will have a suggestion or two, but I feel confident that the staff will listen to our needs and help us find a solution!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Jul 25, 2022 Nathan M. from ResNexus replied:
 Ronda,

Thank you for your wonderful review! We are happy to serve your business. At ResNexus, we st... 

May 21, 2022

ResNexus PMS Review: Could not run our business without them!

Owner from Bed & Breakfast & Inns in Vieques (Puerto Rico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Professional and always available. Beyond patient with us as new owners. Working with my team, Bryson, Travis and especially Eric has been such a pleasure. They are always patient and happy to help. They ...

What do you dislike or think could be improved?

I would have to say really nothing. The only issue we have had to date was due to an error linking to one of our partners. However, as soon as it was brought to their attention, it was rectified immediate...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 25, 2022 Nathan M. from ResNexus replied:
 Suzann,

We really appreciate you taking the time out of your day to write such an amazing review! W... 

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular ResNexus PMS Integrations

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