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ResNexus PMS
4.8 (207 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ResNexus PMS
Ranked 19 (out of 319) in Property Management Systems
Easy-to-Use Property Management Software for BnBs, Glamping, Resorts, Campgrounds, Glamping, Vacation Rentals and more!
97% recommended by 280 hotels
More than 50% of ResNexus’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of ResNexus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how ResNexus streamlines operations through automation of reservations, contactless check-ins, and smart lock integration. The platform's robust data analytics aids informed decision-making, improving guest experiences and maximizing revenue. Features like integrated marketing tools, numerous reporting capabilities, and seamless OTA connections are frequently praised. However, there are recurring concerns about the need for improved email integrations, report customization, and interface consistency. The dedicated customer support and continuous feature enhancements make ResNexus a valuable partner, helping hoteliers increase revenue and efficiency while reducing operational hassle.
What Types of Hotels ResNexus is Popular For
Size
113 | X-Small (1-9 room)
88 | Small (10-24 room)
51 | Medium (25-74 room)
22 | Large (75-199 room)
10 | X-Large (200+ room)
Country
259 | United States of America
8 | Canada
3 | Mexico
2 | United Kingdom
2 | Costa Rica
1 | Australia
1 | Panama
1 | India
1 | Morocco
Type
187 | Bed & Breakfast & Inns
86 | Resorts
47 | Boutiques
46 | RV Parks & Campgrounds
45 | Limited Service & Budget Hotels
34 | Luxury Hotels
34 | Vacation Rentals & Villas
28 | Motels
25 | Branded Hotels
23 | Airport/Conference Hotels
19 | City Center Hotels
7 | Extended Stay & Serviced Apartments
5 | Casinos
5 | Hostels
Region
270 | North America
3 | South America
2 | Europe
1 | Asia Pacific
1 | Oceania
1 | Africa
Category
213 | Hotel Management Software
207 | Property Management Systems
118 | Website Design
Didn’t find what you were looking for?
What is ResNexus?
Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus PMS is a cloud-based property management system designed to streamline operations for hoteliers. It automates reservations, facilitates contactless check-ins, and integrates with smart locks, simplifying guest management. The platform features robust data analytics, aiding in informed decision-making and enhancing guest experiences to maximize revenue. Integrated marketing tools, comprehensive reporting capabilities, and seamless OTA connections further augment its value. Users benefit from a user-friendly interface that supports quick adjustments, automatic email communications, and efficient guest messaging. Continuous feature enhancements and dedicated customer support make ResNexus PMS an invaluable tool for improving efficiency and increasing revenue in hospitality businesses.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ResNexus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ResNexus Reviews Analyzed: 204
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ResNexus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ResNexus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ResNexus's Provided Description:
"ResNexus’ cloud-based property management system (PMS) saves your business time and money. With ResNexus, your front desk staff can easily check-in and check-out guests, collect payments, and adjust reservations quickly with our time saving drag-and-drop feature. You can maintain a high level of customer service throughout the entire guest experience with built-in contactless check-in, seamless guest messaging, and automatic email communications. In addition, the ResNexus PMS shares your availability to your website, booking engine and channel manager. All of these tools are in sync so that your prices and inventory match onsite, on your website, and on the OTAs."
FAQs
ResNexus PMS Alternatives
Not sure if ResNexus is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Powerful Built-in Features
Powerful Built-in Features
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, retail add-ons, guest portal, travel protection, point of sale, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.
Reservations & Comprehensive Filtering
Reservations & Comprehensive Filtering
Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away.
Guest Portal & Messaging
Guest Portal & Messaging
The ResNexus Guest Portal allows guests to check in, check out, message your staff, purchase add-ons, view reservation details, make payments, and more! The best part is there’s no app required.
Travel Protection
Travel Protection
When a guest cancels their Travel Protected reservation within the 14 days leading up to their arrival date because of sickness, injury, or death, they are reimbursed for their booking total (minus the Travel Protection fee), and your business is refunded as well.
Powerful Reports
Powerful Reports
In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.
Better Online Booking Experience
Better Online Booking Experience
Right from the start your guest can see what they want to see—your units! If there is no vacancy then the guest can quickly select the 2-month or more calendar and see when the room is available right from the start.
Promotional Side Bars
Promotional Side Bars
With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown again once the guest selects a room or unit.
Automatic Marketing Emails + Free Setup
Automatic Marketing Emails + Free Setup
Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails, as well as Newsletters. ResNexus is GDPR-compliant and asks permission of the guest before sending out promotional marketing communications. The best part—we set them all up for you as part of our Red Carpet Service.
Book By Map & Collect Vehicle Information
Book By Map & Collect Vehicle Information
ResNexus makes it easy for campers to book their unit via an online map. This improves the guest experience by letting them choose their spot. ResNexus also makes it easy to collect vehicle information such as licence plate, colour, model, and size.
Easily Manage Group Bookings
Easily Manage Group Bookings
ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. Guests can also make individual payments. Each guest must agree to your policies as part of this process and receives their own automatic confirmation email for their specific reservation.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Online Booking Engine
Booking Engine
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.
Text Messaging CRM
Guest Messaging Software
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!
Text Messaging Reputation Management
Reputation Management
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less, it automatically asks them how you can improve.
Contactless Checkin
Contactless Check-in
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!
Automated Email Marketing
Hotel CRM & Email Marketing
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.
Lightspeed Restaurant POS
Hotel Restaurant POS Systems
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.
Travel Protection
Booking Engine
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.
Group Reservations Pro
Event Management Software
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.
Unit Optimization
Property Management Systems
ResNexus believes in helping hospitality businesses reach their full potential through innovative technologies. That's why we offer Unit Optimization—also called Site Optimization—to automatically maximize the number of reservations you can take by organizing your units and bookings in the most efficient way possible.
Automatic Yield Management
Revenue Management Systems
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.
OTA Channel Manager
Channel Managers
ResNexus offers both a commission-free connectivity to Expedia, Booking.com, Airbnb, Vrbo, Google and more!
ResNexus Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, ResNexus PMS is the #37 most trending product in the Property Management Systems category (out of 319) and the #817 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ResNexus Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Want to find out if ResNexus is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
10
Extremely professional and always kind and willing to help if we have questions.
Manager from 100 to 199 room Limited Service & Budget Hotel in Shafer (United States of America)
Verified
8 months ago
We like that they always answer the phone and respond promptly when we send an email or leave a message..
United States of America
United States of America
Manager
Large Hotel
10
Excellent, easy to use software with superior features.
Operations Manager from 10 to 24 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
9 months ago
ResNexus has awesome software with so many easy-to-use features. ResNexus allows us to fully understand our business and all of the ins and outs. Customer service is over the top. Our hospitality business coach, Tony Consolo, consistently provides us with excellent customer service. His advice and suggestions are relevant to our business, a...
United States of America
United States of America
Operations Manager
Small Hotel
10
Great Experience with Resnexus
Owner from 5 to 9 room Bed & Breakfast & Inn in Cotgrave (United Kingdom)
Verified
9 months ago
I never encountered any kind of major problem while using Resnexus. The system was 100% accurate and easy to use. If I did have a question about using resnexus I could always contact a knowledgeable member of their staff.
United Kingdom
United Kingdom
Owner
X-Small Hotel
10
Teamwork makes the dream work
Owner from 5 to 9 room Bed & Breakfast & Inn in Englewood (United States of America)
Verified
12 months ago
ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Uta...
United States of America
United States of America
Owner
X-Small Hotel
10
Exceptional Service!
from 10 to 24 room Vacation Rentals & Villa in
Verified
14 months ago
9
Best option for a small hotel
Owner from 10 to 24 room Boutique in Dufur (United States of America)
Verified
17 months ago
ResNexus is an affordable option that has all that we need to operate our 20 room boutique hotel. It integrates with payment systems and Lightspeed restaurant. They usually respond to tech requests immidately.
United States of America
United States of America
Owner
Small Hotel
10
Up and running today.
Co-Owner from 5 to 9 room Bed & Breakfast & Inn in Springdale (United States of America)
Verified
2 years ago
- Ease of use- Quick Interactions with the interface. Color coded interface. Moving reservations at a glance. Visible descriptors as you pass over the Grid. The ability to easily change rates is a asset. Highlighting Holidays on the Grid is beneficial when setting rates. The search bar is essential, as most guest call in without their res #...
United States of America
United States of America
Co-Owner
X-Small Hotel
10
Checks all the boxes and then some!
Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
2 years ago
I am continually impressed with their variety of products that work together to deliver an integrated platform for my business. I became a customer 4 years ago when I needed a new website. Their website design team were phenomenal and quick in their design and deliverance of a new website including their own integrated booking engine. Reall...
United States of America
United States of America
Owner
X-Small Hotel
10
Easy to use with Great support
Host from 10 to 24 room Resort in South Fork (United States of America)
Verified
2 years ago
Resnexus helped set up my software & are always available to help with questions. The help section on each page is very helpful & their contact infomration is easy to find.
United States of America
United States of America
Host
Small Hotel
10
Owner review of ResNexus
Owner from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
2 years ago
The ease of use of the software. I like the booking engine merged with my occupancy map. The staff is very helpful
United Kingdom
United Kingdom
Owner
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Showing all answers to: "What does this product or service do well?"
We've found ResNexus to be a highly reliable, adaptable and engaged partner.
Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Knowledgeable, highly responsive and proactive...every person, from owner to developer to analyst, each is empowered to make improvements. There's constant review of processes that support continuous improvement process. We find Resnexus to be a highly agile and transparent and strategic partner.
Question:
What differentiates this product or service from the competition?
Answer:
ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
ResNexus is one of Airbnb's few Preferred Partners for 2022.
ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support.
Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Booking Engine, Intuitive Website design capabilities and content management system. The Cloud PMS is easy to use and the people at the company are always available and friendly. Constantly innovating and testing new ideas and products that support their client partnerships.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Call them, ask them about their process and background in development and small/medium hotels. Set up a Zoom call, and spend an hour asking them questions about what they've already developed and what they've learned and what their plans are for future development and growth.
Recommended by
Daniel O'Connor
Connectivity Partner Manager
@
Airbnb
Adam Zembruski
Owner, Property Management
@
Hospiamo
Daniel O'Connor
Connectivity Partner Manager
@
Airbnb
Adam Zembruski
Owner, Property Management
@
Hospiamo
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Support
Verified Support
ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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