Amadeus – iHotelier® Booking Engine vs. RESnWEB:
Which Is Right for You?

The Decision

Choosing between Amadeus’ iHotelier® Booking Engine and RESnWEB depends on your hotel’s specific needs. While both aim to optimize reservations, they serve different functions: one focuses solely on booking management, the other on property operations. Your team should consider what problem you need to solve—conversion rates or operational efficiency—and which platform aligns with your property’s scale and market presence.

Amadeus’ iHotelier® is a widely adopted booking engine with a proven track record, boasting a high review count and recent positive feedback. RESnWEB, on the other hand, has little to no recent reviews and a narrow focus on property management, making it less relevant for direct booking upgrades. Which product truly addresses your core challenge?

Is Amadeus or RESnWEB Better for Hotels?

Amadeus is a booking engine designed to convert website visitors into paying guests, with a focus on personalized, interactive guest experiences and extensive integrations. RESnWEB's core strength lies in property management, with features aimed at operational tasks like lease management, maintenance, and tenant communication, but it does not offer dedicated booking functionalities.

If your goal is to increase direct online bookings, improve conversion rates, and offer a seamless reservation journey, Amadeus is the clear choice, especially given its 93 reviews and 4.39 overall rating. But if your hotel’s main priority is managing property operations more efficiently, RESnWEB might serve your team better—though its market presence and reviews are virtually non-existent, which limits confidence.

Do you need a platform to boost direct reservations or streamline property management?

Amadeus vs RESnWEB: Which Should Your Hotel Choose?

If your hotel requires a booking engine that supports multi-channel distribution, offers targeted upselling, and integrates with your website and other systems, Amadeus is the better fit. Its 36 proprietary features, including pre-stay and post-stay emails, rate management, and conversion analytics, are designed to maximize revenue and guest engagement.

Conversely, if your team needs a property management system to handle tenant data, lease tracking, maintenance, and operational reporting, RESnWEB’s suite is more aligned. Its focus on property operations suits property managers or multi-property portfolios seeking to centralize administrative tasks.

For hoteliers prioritizing direct booking growth, go with Amadeus. If operational efficiency across properties is your main concern, RESnWEB might be the better option. But note: RESnWEB has no recent reviews or market presence, which reduces its credibility.

Is Amadeus or RESnWEB Easier to Use?

Amadeus’ iHotelier® scores well on ease of use with a 4.25 out of 5 rating, and its onboarding process is rated 4.01, indicating a user-friendly experience for staff. Customers praise its intuitive interface, though some mention initial complexity before mastery. Support reviews are mixed, with some users citing slow responses, but overall, hoteliers find it manageable once familiar.

RESnWEB has no recent reviews or user ratings, making it impossible to assess its usability or onboarding experience. Its simplicity or learning curve remains unknown, which is a significant consideration for teams seeking quick adoption.

Edge: Amadeus.

Which Has Better Features: Amadeus or RESnWEB?

Amadeus offers 36 exclusive features tailored to the hotel booking process, including mobile responsiveness, multi-currency support, pre- and post-stay emails, loyalty integrations, rate comparison widgets, and booking abandonment recapture. These tools support revenue growth and guest engagement, setting it apart from basic booking solutions.

RESnWEB, meanwhile, does not list any unique features relevant to online booking or guest experience. Its focus is on property management functions, not reservation enhancement.

For feature-rich booking capabilities, Amadeus is the clear winner. Edge: Amadeus.

Which Has Better Customer Support: Amadeus or RESnWEB?

Amadeus receives a 3.22 out of 5 for customer support based on reviews, with feedback indicating mixed experiences—some praise dedicated account management, others cite slow responses. Despite this, its extensive onboarding process and global support network remain advantageous.

RESnWEB has no recent reviews or support ratings, making it impossible to evaluate. Its smaller team may lack the resources needed for comprehensive support, especially compared to a global provider like Amadeus.

Edge: Amadeus.

Which Has More Integrations: Amadeus or RESnWEB?

Amadeus boasts 104 verified partners, including prominent systems like Orange Hotel Marketing, Profitroom, RevControl, and TripAdvisor. Its extensive integration network supports multi-channel distribution, revenue management, and marketing tools, making it highly adaptable.

RESnWEB reports zero verified integrations, indicating limited connectivity and potential difficulties in fitting into existing tech stacks. Without integrations, operational efficiency and guest experience improvements are constrained.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or RESnWEB?

Amadeus’ overall score of 4.39/5 and 93 reviews reflect a solid reputation, especially among independent and boutique hotels, which rate it 4.36/5 and 4.61/5 respectively. Recent reviews praise its functionality and revenue impact, though some note support delays.

RESnWEB has no recent reviews or ratings, so we have no data on user satisfaction. Its lack of feedback diminishes confidence in its effectiveness or customer experience.

Edge: Amadeus.

How Much Do Amadeus and RESnWEB Cost?

Pricing for Amadeus is not publicly available, but it is typically offered as a subscription-based service with custom quotes based on hotel size and needs. Its value is often justified by its extensive features and integrations.

RESnWEB similarly does not publish pricing details, and with no recent reviews or market presence, its cost structure remains unclear. Expect potential negotiations or custom quotes for both.

What Type of Hotel Should Use Amadeus?

• Hotels that want to increase direct bookings via their website.
• Properties seeking advanced rate and promotional management.
• Hotels needing multi-lingual and multi-currency support.
• Teams that want integrated email marketing and guest merchandising.
• Hotels aiming for detailed analytics and A/B testing.
• Not ideal if your team prefers a simple, basic booking tool with minimal features.
• Not ideal if you require a property management system rather than a booking engine.

What Type of Hotel Should Use RESnWEB?

• Property managers overseeing multiple sites needing centralized operations.
• Teams seeking a straightforward property management platform.
• Hotels with minimal focus on online direct booking.
• Small portfolios or independent managers prioritizing operational efficiency.
• Not ideal if your hotel relies heavily on online reservations and guest engagement tools.
• Not ideal if you need extensive integrations or a vendor with a large support network.

The Bottom Line for Hotels

Amadeus’ iHotelier® Booking Engine is a comprehensive, feature-rich platform designed to convert website visitors into paying guests. Its high review count, recent positive feedback, and extensive integrations make it a strong choice for hotels focused on growing direct bookings and revenue.

If your hotel needs a flexible, well-supported booking engine with advanced marketing tools, Amadeus is the clear pick, especially given its 93 reviews and 4.39/5 rating. Its global presence and proven track record support its role as a reliable solution.

RESnWEB, while tailored for property management, lacks recent reviews, market presence, and notable features for online booking. It appears better suited for property managers more than hotels seeking to optimize reservations. Without a solid user base or recent feedback, its suitability remains questionable.

In summary, for direct booking growth, revenue optimization, and a trusted vendor, Amadeus stands out. For operational property management, evaluate whether RESnWEB’s offerings meet your needs, but consider the limited recent data on its performance.