The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 47 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Revinate shines in ease of use and customer support , with exclusive features like Mobile Access and Flexible role based reporting.
STAAH shines .
Side-by-side ratings based on 47 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 47 | 0 |
After analyzing 47 verified reviews, Revinate users most value its email marketing and segmentation, guest feedback and sentiment analysis, user interface and usability, while STAAH users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Email Marketing and Segmentation
▾
|
|
|
+
Guest Feedback and Sentiment Analysis
▾
|
|
|
+
User Interface and Usability
▾
|
|
|
+
Analytics and Reporting
▾
|
|
| Cons | |
|
−
Customization Needs
▾
|
|
|
−
Cost Concerns
▾
|
|
|
−
Profile Synthesis
▾
|
|
How each product ranks among Upselling Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #12 6 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #8 22 reviews | — |
| Large (75-199 rooms) ▾ | #7 13 reviews | — |
| X-Large (200+ rooms) | #9 4 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #10 21 reviews | — |
| Luxury ▾ | #8 23 reviews | — |
| Branded / Chain ▾ | #8 20 reviews | — |
| Extended Stay | #12 3 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #9 18 reviews | — |
| Europe ▾ | #10 20 reviews | — |
| Asia Pacific | #8 4 reviews | — |
Choosing between Revinate (Upsell) by Revinate and STAAH Vouchers by STAAH hinges on what your hotel needs most: sophisticated guest engagement and revenue optimization, or straightforward voucher sales and guest experience enhancement. Revinate focuses on targeted upselling and guest feedback tools, while STAAH Vouchers centers on simple, mobile-friendly gift voucher sales. Both aim to boost your revenue, but their approaches are markedly different.
Revinate boasts a significantly higher review count and more recent feedback, making it the more trustworthy option in current market conditions. Does your team prioritize advanced upselling and detailed guest insights? If so, Revinate is the clear choice.
Revinate and STAAH Vouchers serve distinct hotel needs. If your hotel aims to increase ancillary revenue through personalized upsell campaigns, Revinate offers tailored email marketing, guest segmentation, and detailed analytics. Conversely, if your goal is to quickly implement a seamless gift voucher system that guests can purchase on your website, STAAH Vouchers provides an easy-to-use, mobile-optimized platform.
While Revinate integrates deeply with PMS for real-time upselling and feedback collection, STAAH Vouchers excels in straightforward sales automation with minimal setup. Which feature set aligns better with your current hotel strategies?
If your hotel needs a comprehensive guest engagement platform that enhances revenue through targeted offers, Revinate’s 35 features—including email marketing, sentiment analysis, and automation—make it the better fit. Its extensive integrations and analytics support data-driven decisions, especially for mid-to-large hotels looking to optimize guest lifetime value.
If, however, your hotel requires a simple, effective solution to sell gift vouchers and generate immediate revenue, STAAH Vouchers’ user-friendly, mobile-optimized platform is more appropriate. It’s ideal for hotels wanting a quick, automated way to increase sales without complex setup.
In summary, choose Revinate if you seek a multi-faceted upselling and feedback tool; pick STAAH if straightforward voucher sales are your priority.
Revinate scores highly on ease of use with a 4.63/5 rating, and its intuitive interface simplifies complex marketing tasks. Onboarding is rated 4.42/5, with many users praising its straightforward setup, though some mention the need for better customization options.
STAAH Vouchers currently lacks detailed user ratings or reviews, but its emphasis on a simple setup and mobile-friendly design suggests a more straightforward user experience. However, without recent review data, this comparison remains limited.
Edge: Revinate.
Revinate boasts 35 features, including social review tracking, guest profiles, automated segmentation, multi-channel delivery, and analytics—features that STAAH Vouchers does not offer. These enable targeted marketing, real-time alerts, and personalized communication for your guests.
STAAH Vouchers primarily focuses on online gift voucher sales, with key features like customizable online stores and mobile optimization. While effective for voucher sales, it lacks the depth of engagement tools provided by Revinate.
Edge: Revinate.
Revinate maintains a solid support reputation with a 4.46/5 rating, and users frequently commend their quick, professional assistance. Review quotes highlight that support is generally responsive, though some note occasional delays in communication.
STAAH's support data is unavailable, making it difficult to compare directly. Given Revinate’s higher ratings and recent positive reviews, it clearly leads in customer support.
Edge: Revinate.
Revinate offers 98 verified partners, nearly double STAAH's 54, including major PMS and marketing platforms like Mews, Oracle Hospitality, and Stayntouch. Its extensive integrations facilitate seamless data flow and campaign automation.
STAAH, while supporting 54 partners, lacks some of the broader integration options that Revinate provides, particularly in marketing and analytics. For hotels prioritizing a connected ecosystem, Revinate’s integration breadth is a major advantage.
Edge: Revinate.
Revinate has a 4.6/5 overall rating based on 34 recent reviews, with a 92% likelihood to recommend. Hotels across segments, especially boutique, branded, and resort properties, praise its usability and ROI.
STAAH has no recent reviews or ratings available, making it impossible to assess user satisfaction. Given Revinate’s active user base and recent positive feedback, it remains the more highly-rated solution.
Edge: Revinate.
Pricing details for Revinate are not publicly available, but its premium features and high ROI suggest a higher price point, likely based on property size and needs. STAAH Vouchers also lacks transparent pricing, but its straightforward product is marketed as an affordable, automated solution.
Without concrete figures, your best bet is to contact sales for quotes. Nonetheless, Revinate’s extensive offerings imply a higher investment for broader capabilities.
Not ideal if you prefer a simple, low-cost voucher system or lack the resources to implement a complex platform.
Not ideal if you require detailed guest engagement tools, advanced analytics, or deep PMS integration.
Revinate offers a full-featured platform focusing on guest engagement, personalized upselling, and feedback insights, making it suitable for hotels seeking to maximize revenue from existing relationships. Its 34 recent reviews and 4.6/5 rating underscore its reliability and user satisfaction, especially among mid-sized to large properties.
STAAH Vouchers is best for hotels that want a simple, automated gift voucher solution to quickly generate revenue and enhance guest experiences without the need for extensive marketing tools. However, the lack of recent reviews and limited feature set make it less appealing for hotels looking for robust engagement capabilities.
In conclusion, if your hotel prioritizes advanced upselling, detailed analytics, and seamless PMS integration, Revinate is the clear choice. For straightforward voucher sales and quick implementation, STAAH Vouchers can meet your needs effectively.
According to HTR's product database, Revinate (Upsell) and STAAH Vouchers share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Assign alerts to departments | ||
| Certified TripAdvisor Review Collection Partner | ||
| Flexible role based reporting | ||
| In app email response | ||
| Mobile Access | ||
| Social review tracking |
Showing top differences. 23 more features differ between these products.
What hoteliers love
Revinate's email marketing and segmentation features are widely praised for their ability to automate campaigns and target specific guest segments. Ho... Revinate's email marketing and segmentation features are widely praised for their ability to automate campaigns and target specific guest segments. Hoteliers appreciate the ease of building and sending transactional and promotional emails, as well as the dynamic content capabilities that cater to complex templates. These functionalities help drive direct revenue and improve guest engagement.
Revinate’s powerful guest feedback and sentiment analysis tools are highly valued for their ability to provide actionable insights. These features sup... Revinate’s powerful guest feedback and sentiment analysis tools are highly valued for their ability to provide actionable insights. These features support informed decision-making by offering detailed reports on guest opinions, which help hotels to address issues proactively and enhance the guest experience.
Revinate is frequently complimented for its user-friendly interface and ease of navigation. This makes it accessible for users who are not tech-savvy,... Revinate is frequently complimented for its user-friendly interface and ease of navigation. This makes it accessible for users who are not tech-savvy, ensuring that all team members can effectively utilize its features. Despite this, a few users have pointed out the need for certain improvements, such as live availability for upsells and enhanced survey response processes.
Where hoteliers push back
Customization of reports and email templates is a recurring theme in user feedback. While many appreciate the available templates and reporting featur... Customization of reports and email templates is a recurring theme in user feedback. While many appreciate the available templates and reporting features, there is a demand for greater flexibility in tailoring these elements to meet unique business needs and streamline processes.
Several users have expressed concerns over Revinate’s pricing structure, particularly for smaller hotels or those with limited budgets. While the tool... Several users have expressed concerns over Revinate’s pricing structure, particularly for smaller hotels or those with limited budgets. While the tool offers numerous features that can provide significant ROI, the initial costs can be perceived as high by some users.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Revinate (Upsell) and STAAH Vouchers share many core Upselling Software features, but each has unique capabilities. Revinate (Upsell) offers 98 verified integration partners, while STAAH Vouchers offers 54. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Revinate (Upsell) leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Revinate (Upsell): No. STAAH Vouchers: No. Neither product currently offers a free tier. Most Upselling Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Revinate has an HT Score of 49 and STAAH has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor