The Ultimate Guide to Guest Management
Oaky
Upselling SoftwareOaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey.
Ranked 8 (out of 61) in Upselling Software
Upselling Software
$2,500 average upsell revenue generated per hotel, per month
Ranked #8 out of 61 in Upselling Software
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreCreate unforgettable moments for guests with personalized hotel amenity upsell and room upgrade offers that drive incremental revenue. $2,500 average upsell revenue generated per hotel, per month
Revinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...
Director of Marketing
Revinate has pulled together all of our online reviews into one easy to use location. It is very easy to use and understand. The email marketing product has made sending out automated emails very easy with the template...
Head of Sales & Marketing
The tool has helped us in the process of digitalisation in our hotels. - one login for all areas - simple handling for our colleagues in the operation - sufficient reporting - great support from Beatrice Hahn and Ay...
Marketing & Communication Manager in
Today is not possible to segment campaign based on clients answers on surveys (that should be a must on mkt strategy) The sentiment in the reviews should be more correct ( we have to manually change or track different s...
Marketing Manager
At this stage, we cannot comment on improvements as we have only just started working with Revinate in November 2020.
Regional Marketing Manager
No feedback at the moment! I truly enjoy using this platform and the executive account team at Revinate are an absolute joy to work with.
What does this product or service do well?
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (16)What differentiates this product or service from the competition?
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (16)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (16)Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey.
Messaging based upselling to generate more revenue by Easyway.
This vendor is 66% below the category average..
This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.
March 09, 2023
General Manager from Other in (Canada)
Nothing. Absolutely horrible experience. Wouldn't recommend. Sales, implementation and accounting don't speak to each other. Didn't expect this from this company
Improve internal communication and do not over promise.The sales guy seemed to be nice but wasn't backed up by operations. Accounting and customer support is the worst.
December 16, 2022
Design & Marketing Specialist from Other in Ellsworth (United States of America)
The platform allows you to build beautiful emails easily and track performance of campaigns. I love that I can build templates at the company level to share across our properties. Then I can look at feedb...
With our hotels that have a variety of packages it can be hard to find the right settings to ensure the right people get the right information as we increase our personalization. There is also no connecti...
November 06, 2022
Director of Marketing & Communications from Resorts in (Maldives)
Revinate enables the delivery of customised automated campaigns and upsell offers for hotel rooms and services by segmenting guests according to specific requirements. Automate our email marketing campaig...
2 way PMS connection would help in the future for upsells to flow directly into the pms without having to manually do it.
November 04, 2022
Cluster Digital Marketing Manager from Branded Hotels in Singapore (Singapore)
The Revinate platform has been game changing for us at Holiday Inn Little India! The feasibility and the extensiveness of the platform allows us to be creative yet targetted at the same time.
Pre-arrival, welcome and other more generic templates should be easily replicated once the main branded framework is setup instead of us having to create them again from scratch.
November 01, 2022
Commercial Manager from Boutiques in (Sweden)
What I like the most is how you can combine the segmentation of guest with easy marketing campaigns. Everything gets better when also using the CRM togheter with guest surveys.
The interface for the upselling part could really be improved to have the same level as the emails. Could easily be done. Otherwise I'm 100% satisfied.
October 23, 2022
Guest Relations Manager from Luxury Hotels in Cork (Ireland)
-The categorizing of trending topics. - The user friendliness of the reports. - Having everything in one place to ensure efficient guest management.
The responding to surveys by email process could be easier. I find it difficult to use saved templates. When responding to Booking.com, one must copy, this step could be improved.
Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Marketing & Communication Manager in
E-mail layout possibilities, photo library Related campaign data and details Survey analysis Our accounts (Aylin and Daniel) are often kind and professional