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Revinate (Upsell)
4.6 (46 REVIEWS)
HT Score
30 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Upsell)
Ranked 11 (out of 64) in Upselling Software
$2,500 average upsell revenue generated per hotel, per month
92% recommended by 286 hotels
Revinate is popular in United States of America with 13 hoteliers leaving an average rating of 94%.
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate for its ability to enhance guest engagement through automated email marketing and segmentation. This tool integrates seamlessly with Property Management Systems (PMS), enabling targeted campaigns that increase revenue through upselling and personalized guest experiences. The detailed analytics and ROI tracking allow for data-driven decisions, while the robust survey tools help improve customer feedback processes. However, some users note areas for improvement, including profile synthesis, report customizations, and integration capabilities.
What Types of Hotels Revinate is Popular For
Size
10 | X-Small (1-9 room)
9 | Small (10-24 room)
55 | Mid-Sized (25-74 room)
126 | Large (75-199 room)
104 | X-Large (200+ room)
Country
138 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
6 | Netherlands
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Ecuador
2 | Russian Federation
2 | Belgium
2 | Poland
2 | India
2 | Maldives
2 | France
2 | New Zealand
2 | China
2 | Italy
1 | Chile
1 | Portugal
1 | Spain
1 | Argentina
1 | Nepal
1 | Georgia
1 | Norway
1 | Colombia
1 | Japan
1 | South Africa
1 | Latvia
1 | Turkey
1 | Vietnam
Type
153 | Luxury Hotels
130 | Boutiques
129 | Resorts
118 | Branded Hotels
104 | Bed & Breakfast & Inns
87 | City Center Hotels
63 | Airport/Conference Hotels
63 | Limited Service & Budget Hotels
14 | Extended Stay & Serviced Apartments
11 | Casinos
11 | Hostels
8 | RV Parks & Campgrounds
7 | Motels
7 | Vacation Rentals & Villas
Region
165 | North America
75 | Europe
28 | Asia Pacific
14 | Oceania
6 | Middle East
5 | South America
1 | Africa
Category
193 | Hotel CRM & Email Marketing
148 | Reputation Management
146 | Guest Survey Software
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Software
Didn’t find what you were looking for?
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Upsell) is a powerful upselling software designed to enhance guest engagement and drive incremental revenue for hotels. By integrating seamlessly with your Property Management System (PMS), it allows you to create targeted email marketing campaigns that offer personalized room upgrades and amenities to guests. This intuitive platform enables hoteliers to leverage automated segmentation, ensuring that each offer is timely and relevant. Detailed analytics and ROI tracking provide actionable insights, helping you make data-driven decisions to optimize your upselling strategies. Additionally, its robust survey tools facilitate valuable customer feedback, further improving the guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Revinate Reviews Analyzed: 46
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Revinate Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Revinate
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Revinate's Provided Description:
"Create unforgettable moments for guests with personalized hotel amenity upsell and room upgrade offers that drive incremental revenue. $2,500 average upsell revenue generated per hotel, per month"
FAQs
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Revinate Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Upsell) is the #17 most trending product in the Upselling Software category (out of 64) and the #755 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Pricing Available By Request
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Great tool for segmented marketing
Commercial Manager from 75-99 room Luxury Hotel in Lattrop (Netherlands)
Verified
2 years ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Netherlands
Netherlands
Commercial Manager
Large Hotel
8
Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry
Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in Kuta (Bali)
Verified
2 years ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Bali
Bali
Regional Senior Digital Marketing Executive
Large Hotel
10
Revinate Review
Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in Portinscale (United Kingdom)
Verified
2 years ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
United Kingdom
United Kingdom
Head of Marketing
Large Hotel
10
The experience with Revinate from implementation to actively seeking further revenue has been seamless. The team go out of their way to ensure a simple implementation process and furthermore the data capture / cleaning is phenomenal. Could not recommend highly enough. The guest survey feedback is quality.
Marketing Executive from 75-99 room Luxury Hotel in Dunkeld (United Kingdom)
Verified
2 years ago
The ability to create urgency and upsell based on pre-arrival emails. Driving further direct revenue. Furthermore the platform itself is user friendly and easy to navigate.
United Kingdom
United Kingdom
Marketing Executive
Large Hotel
10
Technology Must Have!
Group Revenue Manager from 100 to 199 room Boutique in Dublin (Ireland)
Verified
2 years ago
I have used Revinate in my previous role and now have implemented it in my new role.
With the email marketing tool we can see an immediate ROI as Revinate integrated with our PMS.
I can have a clear understanding of our consumer market and insights at a glance.
In dept. analytical reporting helps us make strategic business decisions ba...
Ireland
Ireland
Group Revenue Manager
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
2 years ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
It really works
Brand Experience Director from 100 to 199 room Boutique in Warsaw (Poland)
Verified
2 years ago
- Single tool to integrate multi-property PMS data,
- Rich and actionable guest profiles with data shared across properties and option to build your own loyalty scheme,
- One stop shop for both pre-stay messaging and upsells, as well as central email marketing communication,
- Ability to create very detailed guests segments, for differen...
Poland
Poland
Brand Experience Director
Large Hotel
0
Right hand doesn't speak to left hand in this company. Had setup problem with Opera cloud right from the beginning though was assured that it would be a smooth transition. Their accounting department will keep billing you irrespective.
General Manager from 75-99 room Branded Hotel in Mexico City (Mexico)
Verified
2 years ago
Nothing. Absolutely horrible experience. Wouldn't recommend. Sales, implementation and accounting don't speak to each other. Didn't expect this from this company
Mexico
Mexico
General Manager
Large Hotel
10
Revinate ups our game
Design & Marketing Specialist from 50-74 room Bed & Breakfast & Inn in Ellsworth (United States of America)
Verified
3 years ago
The platform allows you to build beautiful emails easily and track performance of campaigns. I love that I can build templates at the company level to share across our properties. Then I can look at feedback to see how we are resonating with guests and address any issues with efficiency using the response tools. Upselling is easy and can be...
United States of America
United States of America
Design & Marketing Specialist
Mid-Sized Hotel
10
Revinate email marketing makes it simple to boost revenue.
Director of Marketing & Communications from 200 to 499 room Branded Hotel in Kuramathi (Maldives)
Verified
3 years ago
Revinate enables the delivery of customised automated campaigns and upsell offers for hotel rooms and services by segmenting guests according to specific requirements. Automate our email marketing campaigns to cover all of our customers' experiences. Revinate email marketing makes it simple to boost revenue.
Maldives
Maldives
Director of Marketing & Communications
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Showing all answers to: "What does this product or service do well?"
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
At DHM, we’ve been creating email marketing campaigns for over 10 years for our clients. Revinate’s suite of products are the best we’ve used to be able to create campaigns that look great, and show the client a demonstrable ROI. We only recommend Revinate as a result
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
Revinate offers a wide range of services helping hoteliers drive more results. They have a nice only omni-channel guest communication platform and achieve transforming guest data into direct revenue and profits.
From another side Revinate enables hotels to quickly react to changes in market demand and offers some great group functionality.
Question:
What differentiates this product or service from the competition?
Answer:
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
The deep integrations with all of the major PMS solutions, and the ability to house, segment and communicate with all customers from one place. The reporting dashboards are also extremely use to understand.
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
Today, driving direct bookings is a key element in hospitality industry. Properties working with them achieves their objectives thanks to an easy automation of their processes, driving significantly more results and revenue.
From direct messaging with guests to feedbacks management, it's an ergonomic and complete solution improving the guest journey
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Whilst the solution might be more expensive than a traditional CRM, the scale of missed opportunities to drive demonstrable, incremental revenue from your existing pool of customers, won't be fully realised until you move to Revinate.
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
Revinate has a solid reputation on the market and is present all over the world. The wide range of solution is definitely a key benefit, as an hotelier would be able to use their solutions to answer a specific need and see results driven. Both guest experience and revenue generated would improve significantly.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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