Revinate (Upsell)

Ranked 8 (out of 61) in Upselling Software

Upselling Software

$2,500 average upsell revenue generated per hotel, per month

Ratings Snapshot

Certificate of Excellence
Read 43 reviews
93%
Recommend
HTR Score icon
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (Upsell) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 61 in Upselling Software

Ease of Use
4.7/5
ROI
4.4/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Revinate (Upsell) Overview

Top Alternative: Oaky

Revinate (Upsell) Overview

Create unforgettable moments for guests with personalized hotel amenity upsell and room upgrade offers that drive incremental revenue. $2,500 average upsell revenue generated per hotel, per month

About Revinate

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Booking Engine
Browse integrations (49 verified)

Pros & Cons

Like 93% recommend

Marketing & Communication Manager in

E-mail layout possibilities, photo library Related campaign data and details Survey analysis Our accounts (Aylin and Daniel) are often kind and professional

Director of Marketing

Revinate has pulled together all of our online reviews into one easy to use location. It is very easy to use and understand. The email marketing product has made sending out automated emails very easy with the template...

Head of Sales & Marketing

The tool has helped us in the process of digitalisation in our hotels. - one login for all areas - simple handling for our colleagues in the operation - sufficient reporting - great support from Beatrice Hahn and Ay...

Marketing & Communication Manager in

Today is not possible to segment campaign based on clients answers on surveys (that should be a must on mkt strategy) The sentiment in the reviews should be more correct ( we have to manually change or track different s...

Marketing Manager

At this stage, we cannot comment on improvements as we have only just started working with Revinate in November 2020.

Regional Marketing Manager

No feedback at the moment! I truly enjoy using this platform and the executive account team at Revinate are an absolute joy to work with.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Revinate Alternatives

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GETTING STARTED

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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • United Kingdom
  • Switzerland
  • Canada
  • Ireland
  • Singapore
  • Maldives
  • Australia
  • Sweden

43 Verified Revinate Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 66% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

March 09, 2023

Revinate (Upsell) Review: Right hand doesn't speak to left hand in this company. Had setup problem with Opera cloud right from the begin...

General Manager from Other in (Canada)

Recommend 0/10
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What do you like most?

Nothing. Absolutely horrible experience. Wouldn't recommend. Sales, implementation and accounting don't speak to each other. Didn't expect this from this company

What do you dislike or think could be improved?

Improve internal communication and do not over promise.The sales guy seemed to be nice but wasn't backed up by operations. Accounting and customer support is the worst.

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

December 16, 2022

Revinate (Upsell) Review: Revinate ups our game

Design & Marketing Specialist from Other in Ellsworth (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The platform allows you to build beautiful emails easily and track performance of campaigns. I love that I can build templates at the company level to share across our properties. Then I can look at feedb...

What do you dislike or think could be improved?

With our hotels that have a variety of packages it can be hard to find the right settings to ensure the right people get the right information as we increase our personalization. There is also no connecti...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

November 06, 2022

Revinate (Upsell) Review: Revinate email marketing makes it simple to boost revenue.

Director of Marketing & Communications from Resorts in (Maldives)

Recommend 10/10
Full blue star
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What do you like most?

Revinate enables the delivery of customised automated campaigns and upsell offers for hotel rooms and services by segmenting guests according to specific requirements. Automate our email marketing campaig...

What do you dislike or think could be improved?

2 way PMS connection would help in the future for upsells to flow directly into the pms without having to manually do it.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 04, 2022

Revinate (Upsell) Review: Feasibility and User Experience

Cluster Digital Marketing Manager from Branded Hotels in Singapore (Singapore)

Recommend 10/10
Full blue star
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What do you like most?

The Revinate platform has been game changing for us at Holiday Inn Little India! The feasibility and the extensiveness of the platform allows us to be creative yet targetted at the same time.

What do you dislike or think could be improved?

Pre-arrival, welcome and other more generic templates should be easily replicated once the main branded framework is setup instead of us having to create them again from scratch.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 01, 2022

Revinate (Upsell) Review: Love this tool which is very easy to use

Commercial Manager from Boutiques in (Sweden)

Recommend 10/10
Full blue star
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What do you like most?

What I like the most is how you can combine the segmentation of guest with easy marketing campaigns. Everything gets better when also using the CRM togheter with guest surveys.

What do you dislike or think could be improved?

The interface for the upselling part could really be improved to have the same level as the emails. Could easily be done. Otherwise I'm 100% satisfied.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 23, 2022

Revinate (Upsell) Review: Efficient CRM that allows feelings to be taken into account.

Guest Relations Manager from Luxury Hotels in Cork (Ireland)

Recommend 10/10
Full blue star
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What do you like most?

-The categorizing of trending topics. - The user friendliness of the reports. - Having everything in one place to ensure efficient guest management.

What do you dislike or think could be improved?

The responding to surveys by email process could be easier. I find it difficult to use saved templates. When responding to Booking.com, one must copy, this step could be improved.

Customer Support
2
Ease of Use
5
Value for money
4
Implementation
n/a

Pricing

Profile empty

Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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