Revinate (Upsell)

4.6 (46 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Upsell)

4.6 (46 REVIEWS)

Ranked 6 (out of 63) in Upselling Software

$2,500 average upsell revenue generated per hotel, per month

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate for its ability to enhance guest engagement through automated email marketing and segmentation. This tool integrates seamlessly with Property Management Systems (PMS), enabling targeted campaigns that increase revenue through upselling and personalized guest experiences. The detailed analytics and ROI tracking allow for data-driven decisions, while the robust survey tools help improve customer feedback processes. However, some users note areas for improvement, including profile synthesis, report customizations, and integration capabilities.

Powered by AI

Hoteliers Most Frequently Mention

Email Marketing and Segmentation
User Interface and Usability
Guest Feedback and Sentiment Analysis
Customization Needs
Analytics and Reporting
Customer Support Challenges
Upselling Opportunities
Integration with PMS
Cost Concerns
Profile Synthesis

What Types of Hotels Revinate is Popular For

Size

13 | X-Small (1-9 room)

9 | Small (10-24 room)

55 | Medium (25-74 room)

123 | Large (75-199 room)

104 | X-Large (200+ room)

Country

138 | United States of America

18 | United Kingdom

16 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

3 | Austria

3 | Thailand

2 | Poland

2 | China

2 | Italy

2 | New Zealand

2 | Maldives

2 | India

2 | France

2 | Russian Federation

2 | Belgium

2 | Ecuador

1 | Grenada

1 | Chile

1 | Spain

1 | Netherlands

1 | Argentina

1 | Portugal

1 | Nepal

1 | Georgia

1 | Norway

1 | Jamaica

1 | Japan

1 | South Africa

1 | Latvia

1 | Colombia

1 | Barbados

1 | Vietnam

Type

148 | Luxury Hotels

128 | Resorts

122 | Boutiques

115 | Branded Hotels

102 | Bed & Breakfast & Inns

82 | City Center Hotels

62 | Limited Service & Budget Hotels

56 | Airport/Conference Hotels

13 | Extended Stay & Serviced Apartments

11 | Casinos

8 | Hostels

7 | Motels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

Region

165 | North America

70 | Europe

28 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

3 | Central America

1 | Africa

Category

193 | Hotel CRM & Email Marketing

148 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

What is Revinate?

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Upsell) is a powerful upselling software designed to enhance guest engagement and drive incremental revenue for hotels. By integrating seamlessly with your Property Management System (PMS), it allows you to create targeted email marketing campaigns that offer personalized room upgrades and amenities to guests. This intuitive platform enables hoteliers to leverage automated segmentation, ensuring that each offer is timely and relevant. Detailed analytics and ROI tracking provide actionable insights, helping you make data-driven decisions to optimize your upselling strategies. Additionally, its robust survey tools facilitate valuable customer feedback, further improving the guest experience.

Capabilities

profile-empty-state.svg

Revinate doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Revinate Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Upsell) is the #25 most trending product in the Upselling Software category (out of 63) and the #1717 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate Pricing

Pricing Available By Request

Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Revinate Reviews

Hotelier Rating

Excellent
248
Very Good
40
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (13)
  • Small (9)
  • Medium (55)
  • Large (123)
  • X-Large (104)

Country

  • United States of America
    United States of America
    (138)
  • United Kingdom
    United Kingdom
    (18)
  • Canada
    Canada
    (16)
  • Australia
    Australia
    (12)
  • Mexico
    Mexico
    (11)
  • Germany
    Germany
    (11)
  • Ireland
    Ireland
    (11)
  • Switzerland
    Switzerland
    (7)
  • Singapore
    Singapore
    (7)
  • Philippines
    Philippines
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Indonesia
    Indonesia
    (4)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • Poland
    Poland
    (2)
  • China
    China
    (2)
  • Italy
    Italy
    (2)
  • New Zealand
    New Zealand
    (2)
  • Maldives
    Maldives
    (2)
  • India
    India
    (2)
  • France
    France
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Belgium
    Belgium
    (2)
  • Ecuador
    Ecuador
    (2)
  • Grenada
    Grenada
    (1)
  • Chile
    Chile
    (1)
  • Spain
    Spain
    (1)
  • Netherlands
    Netherlands
    (1)
  • Argentina
    Argentina
    (1)
  • Portugal
    Portugal
    (1)
  • Nepal
    Nepal
    (1)
  • Georgia
    Georgia
    (1)
  • Norway
    Norway
    (1)
  • Jamaica
    Jamaica
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Colombia
    Colombia
    (1)
  • Barbados
    Barbados
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (70)
  • Asia Pacific
    Asia Pacific
    (28)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (5)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like Revinate for its ability to enhance guest engagement through automated email marketing and segmentation. This tool integrates seamlessly with Property Management Systems (PMS), enabling targeted campaigns that increase revenue through upselling and personalized guest experiences. The detailed analytics and ROI tracking allow for data-driven decisions, while the robust survey tools help improve customer feedback processes. However, some users note areas for improvement, including profile synthesis, report customizations, and integration capabilities.

AI-generated from the text of customer reviews

Email Marketing and Segmentation
User Interface and Usability
Guest Feedback and Sentiment Analysis
Customization Needs
Analytics and Reporting
Customer Support Challenges
Upselling Opportunities
Integration with PMS
Cost Concerns
Profile Synthesis
10

Great tool for segmented marketing

Commercial Manager from 75-99 room Luxury Hotel in Lattrop (The Netherlands)

Verified
13.853426476844 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Country The Netherlands
Commercial Manager
Large Hotel
8

Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry

Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in Kuta (Bali)

Verified
14.014716800214 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Country Bali
Regional Senior Digital Marketing Executive
Large Hotel
10

Revinate Review

Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in Portinscale (United Kingdom)

Verified
14.208265188081 months ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
Country United Kingdom
Head of Marketing
Large Hotel
10

The experience with Revinate from implementation to actively seeking further revenue has been seamless. The team go out of their way to ensure a simple implementation process and furthermore the data capture / cleaning is phenomenal. Could not recommend highly enough. The guest survey feedback is quality.

Marketing Executive from 75-99 room Luxury Hotel in Dunkeld (United Kingdom)

Verified
15.821168414675 months ago
The ability to create urgency and upsell based on pre-arrival emails. Driving further direct revenue. Furthermore the platform itself is user friendly and easy to navigate.
Country United Kingdom
Marketing Executive
Large Hotel
10

Technology Must Have!

Group Revenue Manager from 100 to 199 room Boutique in Dublin (Ireland)

Verified
16.498587770324 months ago
I have used Revinate in my previous role and now have implemented it in my new role. With the email marketing tool we can see an immediate ROI as Revinate integrated with our PMS. I can have a clear understanding of our consumer market and insights at a glance. In dept. analytical reporting helps us make strategic business decisions ba...
Country Ireland
Group Revenue Manager
Large Hotel
8

fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
16.692136158239 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
Country United States of America
Director of Sales & Marketing
X-Large Hotel
10

It really works

Brand Experience Director from 100 to 199 room Boutique in Warsaw (Poland)

Verified
16.692136159064 months ago
- Single tool to integrate multi-property PMS data, - Rich and actionable guest profiles with data shared across properties and option to build your own loyalty scheme, - One stop shop for both pre-stay messaging and upsells, as well as central email marketing communication, - Ability to create very detailed guests segments, for differen...
Country Poland
Brand Experience Director
Large Hotel
0

Right hand doesn't speak to left hand in this company. Had setup problem with Opera cloud right from the beginning though was assured that it would be a smooth transition. Their accounting department will keep billing you irrespective.

General Manager from 75-99 room Branded Hotel in Mexico City (Mexico)

Verified
1.8752225231746 years ago
Nothing. Absolutely horrible experience. Wouldn't recommend. Sales, implementation and accounting don't speak to each other. Didn't expect this from this company
Country Mexico
General Manager
Large Hotel
0

Right hand doesn't speak to left hand in this company. Had setup problem with Opera cloud right from the beginning though was assured that it would be a smooth transition. Their accounting department will keep billing you irrespective.

General Manager from 75-99 room Branded Hotel in Mexico City (Mexico)

Verified
1.8752225232431 years ago
Nothing. Absolutely horrible experience. Wouldn't recommend. Sales, implementation and accounting don't speak to each other. Didn't expect this from this company
Country Mexico
General Manager
Large Hotel
10

Revinate ups our game

Design & Marketing Specialist from 50-74 room Bed & Breakfast & Inn in Ellsworth (United States of America)

Verified
2.1026197835854 years ago
The platform allows you to build beautiful emails easily and track performance of campaigns. I love that I can build templates at the company level to share across our properties. Then I can look at feedback to see how we are resonating with guests and address any issues with efficiency using the response tools. Upselling is easy and can be...
Country United States of America
Design & Marketing Specialist
Medium Hotel
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