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Revinate (Upsell)
4.6 (46 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Upsell)
Ranked 6 (out of 63) in Upselling Software
$2,500 average upsell revenue generated per hotel, per month
92% recommended by 288 hotels
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate for its ability to enhance guest engagement through automated email marketing and segmentation. This tool integrates seamlessly with Property Management Systems (PMS), enabling targeted campaigns that increase revenue through upselling and personalized guest experiences. The detailed analytics and ROI tracking allow for data-driven decisions, while the robust survey tools help improve customer feedback processes. However, some users note areas for improvement, including profile synthesis, report customizations, and integration capabilities.
Hoteliers Most Frequently Mention
What Types of Hotels Revinate is Popular For
Size
13 | X-Small (1-9 room)
9 | Small (10-24 room)
55 | Medium (25-74 room)
123 | Large (75-199 room)
104 | X-Large (200+ room)
Country
138 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Poland
2 | China
2 | Italy
2 | New Zealand
2 | Maldives
2 | India
2 | France
2 | Russian Federation
2 | Belgium
2 | Ecuador
1 | Grenada
1 | Chile
1 | Spain
1 | Netherlands
1 | Argentina
1 | Portugal
1 | Nepal
1 | Georgia
1 | Norway
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Barbados
1 | Vietnam
Type
148 | Luxury Hotels
128 | Resorts
122 | Boutiques
115 | Branded Hotels
102 | Bed & Breakfast & Inns
82 | City Center Hotels
62 | Limited Service & Budget Hotels
56 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
11 | Casinos
8 | Hostels
7 | Motels
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
165 | North America
70 | Europe
28 | Asia Pacific
14 | Oceania
5 | Middle East
5 | South America
3 | Central America
1 | Africa
Category
193 | Hotel CRM & Email Marketing
148 | Reputation Management
146 | Guest Surveys & Feedback
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Systems
Didn’t find what you were looking for?
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Upsell) is a powerful upselling software designed to enhance guest engagement and drive incremental revenue for hotels. By integrating seamlessly with your Property Management System (PMS), it allows you to create targeted email marketing campaigns that offer personalized room upgrades and amenities to guests. This intuitive platform enables hoteliers to leverage automated segmentation, ensuring that each offer is timely and relevant. Detailed analytics and ROI tracking provide actionable insights, helping you make data-driven decisions to optimize your upselling strategies. Additionally, its robust survey tools facilitate valuable customer feedback, further improving the guest experience.
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Revinate Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Upsell) is the #25 most trending product in the Upselling Software category (out of 63) and the #1722 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Pricing Available By Request
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like Revinate for its ability to enhance guest engagement through automated email marketing and segmentation. This tool integrates seamlessly with Property Management Systems (PMS), enabling targeted campaigns that increase revenue through upselling and personalized guest experiences. The detailed analytics and ROI tracking allow for data-driven decisions, while the robust survey tools help improve customer feedback processes. However, some users note areas for improvement, including profile synthesis, report customizations, and integration capabilities.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great tool for segmented marketing
Commercial Manager from 75-99 room Luxury Hotel in Lattrop (The Netherlands)
Verified
14 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
The Netherlands
The Netherlands
Commercial Manager
Large Hotel
8
Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry
Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in Kuta (Bali)
Verified
14 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Bali
Bali
Regional Senior Digital Marketing Executive
Large Hotel
10
Revinate Review
Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in Portinscale (United Kingdom)
Verified
14 months ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
United Kingdom
United Kingdom
Head of Marketing
Large Hotel
10
The experience with Revinate from implementation to actively seeking further revenue has been seamless. The team go out of their way to ensure a simple implementation process and furthermore the data capture / cleaning is phenomenal. Could not recommend highly enough. The guest survey feedback is quality.
Marketing Executive from 75-99 room Luxury Hotel in Dunkeld (United Kingdom)
Verified
16 months ago
The ability to create urgency and upsell based on pre-arrival emails. Driving further direct revenue. Furthermore the platform itself is user friendly and easy to navigate.
United Kingdom
United Kingdom
Marketing Executive
Large Hotel
10
Technology Must Have!
Group Revenue Manager from 100 to 199 room Boutique in Dublin (Ireland)
Verified
17 months ago
I have used Revinate in my previous role and now have implemented it in my new role.
With the email marketing tool we can see an immediate ROI as Revinate integrated with our PMS.
I can have a clear understanding of our consumer market and insights at a glance.
In dept. analytical reporting helps us make strategic business decisions ba...
Ireland
Ireland
Group Revenue Manager
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
17 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
It really works
Brand Experience Director from 100 to 199 room Boutique in Warsaw (Poland)
Verified
17 months ago
- Single tool to integrate multi-property PMS data,
- Rich and actionable guest profiles with data shared across properties and option to build your own loyalty scheme,
- One stop shop for both pre-stay messaging and upsells, as well as central email marketing communication,
- Ability to create very detailed guests segments, for differen...
Poland
Poland
Brand Experience Director
Large Hotel
0
Right hand doesn't speak to left hand in this company. Had setup problem with Opera cloud right from the beginning though was assured that it would be a smooth transition. Their accounting department will keep billing you irrespective.
General Manager from 75-99 room Branded Hotel in Mexico City (Mexico)
Verified
1.8868587757466 years ago
Nothing. Absolutely horrible experience. Wouldn't recommend. Sales, implementation and accounting don't speak to each other. Didn't expect this from this company
Mexico
Mexico
General Manager
Large Hotel
0
Right hand doesn't speak to left hand in this company. Had setup problem with Opera cloud right from the beginning though was assured that it would be a smooth transition. Their accounting department will keep billing you irrespective.
General Manager from 75-99 room Branded Hotel in Mexico City (Mexico)
Verified
1.8868587757978 years ago
Nothing. Absolutely horrible experience. Wouldn't recommend. Sales, implementation and accounting don't speak to each other. Didn't expect this from this company
Mexico
Mexico
General Manager
Large Hotel
10
Revinate ups our game
Design & Marketing Specialist from 50-74 room Bed & Breakfast & Inn in Ellsworth (United States of America)
Verified
2.1142560361239 years ago
The platform allows you to build beautiful emails easily and track performance of campaigns. I love that I can build templates at the company level to share across our properties. Then I can look at feedback to see how we are resonating with guests and address any issues with efficiency using the response tools. Upselling is easy and can be...
United States of America
United States of America
Design & Marketing Specialist
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
A big feature worth mentioning is their centralized data management - this unified approach not only streamlines the workflow for hotel staff but also enhances overall efficiency, easing the overall process for hoteliers.
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate is a powerful Hotel CRM and email marketing tool that allows several stakeholders across various departments key insights into different customer/guest segments which allows greater efficiency into their revenue generation
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
One of their standout features is their incredibly extensive and robust segment builder in the backend that truly presents to be a game-changer for anyone seeking unparalleled personalization for their database. This tool allows anyone to drill down to the utmost specificities of user segmentation ensuring that your marketing efforts and customer interactions are aligned and as tailored as possible.
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
An extremely easy product to use, quickly capture ROI, and with their long standing relationships with many high-end brands and chains, their support team meets the expectations of the luxury hoteliers they work with
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Rely on a solution that makes it easy for you to use, helps you with the personalization of the user experience, and has all data in one place, which will make it simple for you to manage it. Something I also suggest looking at is the team and the service behind the product, outstanding in this case!
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Ensure that Revinate is not just an upselling and marketing tool for your guest room revenue. With many hoteliers looking at upselling and increasing revenue from ancillary departments, there are opportunities to use Revinate with other systems on property like your spa and activity management system to ensure you are maximizing upsell revenue in other key departments.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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