The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 180 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Access Hospitality shines in customer support — especially for RV park properties (4.9/5), with exclusive features like Revenue management module and Guest CRM.
Shiji Group shines in Value for Money and Onboarding — especially for bed & breakfast properties (4.9/5), with exclusive features like Guest profiles and Tablet/Kiosk Check-in.
Side-by-side ratings based on 180 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,200/mo |
| Verified Reviews | 143 | 37 |
After analyzing 180 verified reviews, Access Hospitality users most value its customer support, intuitive cloud-based pms, integration with third-party systems, while Shiji Group users highlight ease of use, support team, implementation. Click any theme to see what reviewers say.
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Customer Support
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Ease of Use
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Intuitive Cloud-based PMS
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Support Team
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Integration with Third-party Systems
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Implementation
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User Training and Onboarding
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Training Materials
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System Speed and Reliability
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Reporting and Analytics
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Room Management and Booking
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System Speed
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Customizable Features
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Integration Capabilities
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #18 63 reviews | #59 2 reviews |
| Mid-Size (25-74 rooms) ▾ | #15 57 reviews | #31 17 reviews |
| Large (75-199 rooms) ▾ | #20 11 reviews | #11 16 reviews |
| X-Large (200+ rooms) | #35 1 reviews | #18 2 reviews |
By Property Type
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| Boutique ▾ | #19 54 reviews | #32 19 reviews |
| Luxury ▾ | #17 46 reviews | #26 25 reviews |
| Branded / Chain ▾ | #15 41 reviews | #23 20 reviews |
| Extended Stay | #44 2 reviews | #36 3 reviews |
By Region
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| North America ▾ | #51 10 reviews | #32 4 reviews |
| Europe ▾ | #9 118 reviews | #31 10 reviews |
| Asia Pacific ▾ | #18 4 reviews | #15 5 reviews |
| Middle East ▾ | #25 1 reviews | #3 15 reviews |
Guestline (Rezlynx PMS) and Shiji Daylight PMS both serve the hotel industry with cloud-based property management systems, but they diverge sharply in their market focus and feature depth. Guestline targets small to medium-sized independent hotels and groups with a straightforward, accessible system emphasizing dynamic pricing and conference management. In contrast, Shiji Daylight PMS aligns with medium to large hotel groups and global chains, providing extensive automation, centralized guest profiles, and multi-property scalability.
Both systems solve critical hotel problems: managing reservations, optimizing revenue, and improving guest service efficiency. Guestline focuses on operational streamlining and revenue tools tailored to smaller portfolios, while Shiji offers a broader platform that supports complex group bookings, integrated messaging, and multi-property consistency.
If you operate a small to mid-sized independent hotel, especially a boutique or resort property in Europe or Asia Pacific, Guestline’s 143 reviews with a 4.5/5 rating, and strong module for conference and event management, make it suitable. Its revenue management tools and channel manager help optimize rates without overwhelming complexity. This is supported by 54 boutique hotel reviews at 4.3/5 and 27 resort reviews at 4.8/5.
Conversely, if your property is part of a branded hotel group or a large chain with multiple locations across regions including North America and South America, Shiji Daylight PMS’s 37 reviews at 4.6/5 reflect its strength. It excels in centralized user management, group bookings, and automation that reduce workload by 30% as per the TIME Hotels case study. Its user base includes 41% luxury hotels and 16% branded hotels, with boutique hotels rating it 4.6/5.
Data for budget properties and extended stay segments is sparse or mixed for both products, limiting firm recommendations there. For hotels needing multi-property scalability with guest profile centralization, Shiji edges ahead; for single-site, smaller operations prioritizing ease and event management, Guestline fits better.
Guestline rates ease of use at 4.5/5 across 143 reviews, praised for accessibility from anywhere and intuitive basic receptionist workflows. Reviewers note a learning curve when using advanced revenue tools but acknowledge the mobile app and training ease. However, some users report complicated rate plans and multi-room booking processes that increase training time.
Shiji Daylight PMS scores 4.6/5 on ease of use and onboarding, albeit from only 37 reviews, with recent reviews confirming consistent usability. Users highlight a modern interface matching digital habits, intuitive room allocation, and seamless task management. Training materials are comprehensive, and onboarding is smooth, though system speed occasionally slows peak operations.
With a 0.1 rating gap favoring Shiji in both ease of use and onboarding, and reviewers citing simpler daily operations and faster learning curves, the edge goes to Shiji Group.
Edge: Shiji Group.
Shiji Daylight PMS offers 55 unique hotel-relevant features beyond the 43 shared with Guestline. These include centralized user and role management, online check-in/out, group booking engine, housekeeping modules with mobile apps, automated night audit, and PCI compliance. Features like integrated ID and passport scanning, guest feedback management, and shift planning create operational efficiencies and support complex portfolios.
Guestline’s 8 unique features focus on channel management, revenue management modules, booking engine, mobile app, and gift vouchers/prepaid experiences. Its revenue management and conference/event modules improve profitability and operational handling for smaller properties.
Operationally, Shiji’s feature set supports multi-property consistency and automations that reduce labor by 30%, particularly benefiting group bookings and housekeeping workflows. Guestline’s unique features enhance direct booking and dynamic pricing, aiding smaller hotels’ revenue optimization.
Edge: Shiji Group.
Guestline receives a 4.5/5 support rating from 143 reviews, with users praising quick, polite, and knowledgeable assistance, including after-hours help. However, some reviews mention inconsistency in support response times and challenges with complex issues like rate plans and reporting.
Shiji Daylight PMS scores 4.6/5 on customer support and onboarding from 37 reviews. Users commend 24/7 availability, professionalism, and a partnership approach that eases issue resolution. The implementation process is noted as smooth, with proactive teams aiding transition.
Given the 0.1 rating advantage and positive recent reviews emphasizing Shiji’s supportive, accessible team, Shiji holds the support edge.
Edge: Shiji Group.
Guestline has 96 verified integration partners, including unique connections to Criton, Right Revenue, Sage, FLEXIPASS Keyless Mobile Access, Profitroom, and RevControl. These facilitate comprehensive channel management, revenue optimization, and guest access solutions. Shared integrations with Bookboost, Fairmas, and Cendyn show alignment on booking and revenue analytics.
Shiji Daylight PMS lists 72 verified partners with unique integrations including Amadeus, Mews, Adyen payment services, SALTO Systems, and Onyx CenterSource. These integrations benefit large chains requiring extensive payment, access control, and distribution capabilities.
Guestline has 33% more verified partners, providing broader integration options, especially for smaller to medium properties focused on revenue and guest experience. Shiji’s unique partners cater more to large-scale operations needing complex payment and access solutions.
Edge: Guestline (Rezlynx PMS).
Overall ratings are close: 4.5/5 for Guestline (143 reviews) and 4.6/5 for Shiji (37 reviews). Review volume favors Guestline, but Shiji’s recent reviews, though limited to 3 in the last six months, maintain a consistent rating.
Segment ratings reveal Guestline excels with resorts (4.8/5, 27 reviews) and bed & breakfasts (4.7/5, 52 reviews), while Shiji leads in luxury hotels (4.5/5, 25 reviews) and extended stay properties (4.7/5, 3 reviews). Boutique hotels rate both similarly (Guestline 4.3/5 from 54 reviews; Shiji 4.6/5 from 19 reviews).
Shiji’s smaller but recent review base and higher scores in luxury and branded segments indicate strong performance in complex environments. Guestline’s extensive reviews and consistent scores support its reliability in small to midsize independent hotels.
Edge: Even.
Guestline does not publish pricing details or offer a trial; pricing appears customized per client with no public base or per-room fees. Implementation fees are not disclosed.
Shiji Daylight PMS lists a base price of $1,200 but similarly lacks per-room or monthly flat fees and does not offer a trial.
Without complete pricing transparency or comparable pricing models, a cost comparison is not feasible. Hotels will need to engage directly with vendors for quotes.
Not ideal if:
Not ideal if:
Guestline and Shiji Daylight PMS differentiate primarily by target market and feature depth. Guestline is best suited for small to mid-size independent hotels seeking a cloud PMS with dynamic pricing, conference management, and wide third-party integrations. Shiji caters to medium and large branded hotel groups needing centralized management, automation, and multi-property scalability.
Choose Guestline if your hotel values its revenue management modules and event handling capabilities supported by a large review base showing strong satisfaction in boutique and resort segments. Its broader integration network favors properties focused on maximizing channel and revenue opportunities.
Choose Shiji Daylight PMS if your portfolio includes multiple properties or you require centralized guest data management, extensive automation, and a modern interface that reduces training time. Its strengths in group bookings, housekeeping, and compliance features make it ideal for branded hotels and luxury properties seeking operational consistency.
The choice depends on your property size, operational complexity, and integration needs. Guestline offers a scalable solution easing revenue growth for smaller hotels, while Shiji powers larger, multi-property operations with advanced automation and centralized control.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $1,200/mo |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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| Spa & Wellness Module |
We analyzed 10 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We are delighted with the Guestline platform. We were looking for a system that quickly brought efficiencies to the operation as well as setting us up for the future, as guests loo..."
No published case study for this goal yet.
"It allows us the flexibility to know weddings, food and beverage and rooms information are all on the one platform. Anyone can access the system from any place and at any time and..."
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
What hoteliers love
Good customer support is frequently mentioned as a positive aspect of Guestline, with many users appreciating the fast and helpful responses. Neverthe... Good customer support is frequently mentioned as a positive aspect of Guestline, with many users appreciating the fast and helpful responses. Nevertheless, some users report inconsistencies in support quality and response times.
Users appreciate Guestline’s cloud-based PMS for its accessibility from anywhere and its user-friendly nature. The system’s flexibility ensures that h... Users appreciate Guestline’s cloud-based PMS for its accessibility from anywhere and its user-friendly nature. The system’s flexibility ensures that hoteliers can manage operations seamlessly, improving staff efficiency and allowing for better guest experiences. Hoteliers generally find it reliable, though some mention a learning curve initially.
Guestline’s capability to integrate with various third-party software like OTAs, EPOS, and payment systems is highly appreciated. This integration fac... Guestline’s capability to integrate with various third-party software like OTAs, EPOS, and payment systems is highly appreciated. This integration facilitates smoother operations and consolidates data management. Hoteliers benefit from seamless connections, although some integrations still require improvement.
Where hoteliers push back
While the system is generally robust, users have reported occasional slowdowns and system crashes. These issues, although not frequent, highlight area... While the system is generally robust, users have reported occasional slowdowns and system crashes. These issues, although not frequent, highlight areas where the system’s reliability could be improved.
The system allows for effective management of room bookings and groups, but some users find the process lengthy and the multi-room booking functionali... The system allows for effective management of room bookings and groups, but some users find the process lengthy and the multi-room booking functionality cumbersome. Suggestions for streamlining these processes are common among users.
Ranks higher for
Unique capabilities
What hoteliers love
Users frequently praise Shiji PMS for its user-friendly interface, which simplifies daily operations and reduces the learning curve for new users. Thi... Users frequently praise Shiji PMS for its user-friendly interface, which simplifies daily operations and reduces the learning curve for new users. This ease of use is highlighted in reviews citing accessible training materials, intuitive design, and efficient task performance.
The supportive and responsive nature of the Shiji PMS support team is consistently mentioned positively. Users appreciate the professionalism and help... The supportive and responsive nature of the Shiji PMS support team is consistently mentioned positively. Users appreciate the professionalism and helpfulness of the support personnel, which greatly aids in smoother operations.
The implementation process of Shiji PMS is noted as smooth and efficient by several reviewers, who appreciate the knowledgeable and proactive implemen... The implementation process of Shiji PMS is noted as smooth and efficient by several reviewers, who appreciate the knowledgeable and proactive implementation team. However, a few users suggest that reducing the implementation timeline could further improve the experience.
Where hoteliers push back
While the detailed reporting features of Shiji PMS are largely appreciated, several users demand more advanced and faster reporting tools. Specific re... While the detailed reporting features of Shiji PMS are largely appreciated, several users demand more advanced and faster reporting tools. Specific requests include enhanced summary reports, detailed billing, and faster report generation processes.
Performance issues related to system speed and consistency are common concerns among users, with several noting slow response times during peak operat... Performance issues related to system speed and consistency are common concerns among users, with several noting slow response times during peak operations. Users urge improvements in system speed to enhance overall efficiency.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Guestline (Rezlynx PMS) and Shiji Daylight PMS share many core Property Management Systems features, but each has unique capabilities. Guestline (Rezlynx PMS) offers 96 verified integration partners, while Shiji Daylight PMS offers 72. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Shiji Daylight PMS leads in ease of use at 4.6/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Guestline (Rezlynx PMS): No. Shiji Daylight PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Access Hospitality has an HT Score of 18 and Shiji Group has 75. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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