rezNG - powered by HSDS vs. SHR Central Reservation System (CRS):
Which Is Right for You?

The Decision

Choosing between rezNG by HSDS and SHR Central Reservation System (CRS) hinges on your hotel’s specific needs. Both tools aim to optimize your distribution channels and streamline bookings, but they diverge in scope, market presence, and user experience. rezNG is a niche product with limited reviews, whereas SHR CRS boasts a robust review base, more recent feedback, and a broader feature set. Which system aligns better with your hotel’s growth plans?

Both products are designed to enhance revenue through better distribution management. rezNG focuses primarily on real-time rate and availability updates across OTAs and GDS, forwarding bookings directly to your PMS. SHR CRS, on the other hand, offers extensive channel management integrated with revenue management and a customizable booking engine—making it more versatile for complex hotel operations.

Is your hotel looking for a dedicated reservation platform with a tight focus, or a broader distribution and revenue management system? If you want a tool with a larger, more recent review footprint and proven customer satisfaction, SHR CRS is the stronger candidate. But if your needs are limited to core reservation functionalities, rezNG might suffice.

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Is rezNG or SHR CRS Better for Hotels?

If your hotel needs a straightforward, real-time distribution platform that specifically manages availability and rates, rezNG by HSDS is worth considering. It’s designed to control your channel-specific pricing, update OTAs and GDS instantly, and forward bookings directly to your PMS—ideal for properties that prioritize distribution accuracy and simplicity.

However, SHR CRS is better suited if your hotel requires a comprehensive reservation system that also incorporates channel management, guest profiles, reporting, and revenue controls. It’s tailored for hotels that operate across multiple channels, need detailed analytics, and want a flexible, integrated platform.

For smaller hotels or those focused solely on distribution, rezNG can be effective, but for larger hotels or chains aiming for thorough oversight and advanced features, SHR CRS is clearly the stronger choice.

Is rezNG or SHR CRS Easier to Use?

rezNG’s user interface isn’t rated in the available data, but its core function—updating rates and availability—is straightforward and targeted. Its simplicity might appeal to hotels with limited staff or those new to channel management.

SHR CRS, with a 4.61/5 ease-of-use rating and over 49 reviews, has a more established and user-friendly platform. Users frequently describe SHR’s interface as “easy to navigate” and “intuitive,” with onboarding rated highly at 4.61/5. They note, however, that some menu navigation can be cumbersome and might require some initial training.

Edge: SHR CRS.

Which Has Better Features: rezNG or SHR CRS?

rezNG offers core distribution features—managing availability and rates across OTA and GDS channels with real-time updates. It emphasizes rate control, event-specific management, and direct booking forwarding, but lacks additional functionalities like guest profiles or detailed reporting.

SHR CRS provides 20 features, including guest profiles, booking engine, channel management, metasearch connectivity, call center capabilities, multi-property management, content management, and integrations with PMS, RMS, and other systems. Its advanced features support a broader range of hotel operations, making it more versatile.

Edge: SHR CRS.

Which Has Better Customer Support: rezNG or SHR CRS?

The review data shows SHR CRS has a customer support rating of 4.76/5, with reviews praising its “top-notch” support and “personalized service.” Customers highlight SHR’s proactive team and quick problem resolution, which significantly eases hotel operations.

rezNG’s support ratings aren’t available, and reviews are nonexistent, suggesting limited public feedback. Given the lack of recent reviews and support data, SHR CRS clearly has a more proven and responsive support system.

Edge: SHR CRS.

Which Has More Integrations: rezNG or SHR CRS?

rezNG integrates with 17 verified partners, including major players like Lighthouse, Cendyn, SiteMinder, and Oracle Hospitality, focusing on distribution and PMS links. Its integrations are solid for distribution-centric workflows but limited in scope.

SHR CRS has 81 verified partners, including shared integrations with rezNG and additional exclusive ones like Criton, Priority Software, and Profitroom. Its extensive partner network supports broader hotel tech ecosystems, offering more customization and flexibility.

Edge: SHR CRS.

Which Do Hoteliers Rate Higher: rezNG or SHR CRS?

There are no review ratings available for rezNG, indicating little recent or public feedback. Conversely, SHR CRS has a 4.77/5 overall rating based on 49 reviews, with recent feedback emphasizing ease of use, support, and feature richness.

Hoteliers in various segments, especially independent and branded hotels, rate SHR higher for reliability, support, and functionality. The more recent reviews and high NPS score (9.24/5) strongly favor SHR CRS.

Edge: SHR CRS.

How Much Do rezNG and SHR CRS Cost?

Pricing details for rezNG are not publicly available, making direct comparisons difficult. SHR CRS also does not list specific prices, but its subscription model suggests no upfront implementation fees and no hidden charges, typical for SaaS platforms.

Given the absence of concrete pricing data, your best move is to request quotes directly from vendors based on your hotel’s size and needs.

What Type of Hotel Should Use rezNG?

• Hotels that primarily need real-time distribution of rates and availability across OTAs and GDS.
• Properties with a focus on direct booking management via channel-specific control.
• Hotels with a smaller inventory or fewer channels, seeking a simple, effective distribution tool.
• Teams that prefer a no-fuss, straightforward platform without extensive additional features.

Not ideal if your hotel needs an integrated guest profile system, revenue management, or detailed reporting.

What Type of Hotel Should Use SHR CRS?

• Hotels operating across multiple channels, including direct, OTA, GDS, and metasearch.
• Hotel groups managing multiple properties needing centralized control.
• Hotels looking for advanced features like guest profiles, revenue management, and detailed analytics.
• Teams that value customer support and frequent system updates.

Not ideal if your hotel is very small, with minimal distribution needs, or prefers a minimal technology stack.

SHR CRS vs rezNG: The Bottom Line for Hotels

At its core, rezNG offers a focused, real-time distribution platform ideal for hotels with limited distribution complexity. Its simplicity and direct booking forwarding make it suitable for properties aiming for reliable channel updates without additional bells and whistles.

SHR CRS is a comprehensive system with a broader feature set, including distribution, revenue management, guest profiles, and integrations—catering to hotels that require more control and scalability. Its higher ratings, recent reviews, and extensive partner network make it the better choice for most mid-size and large hotels.

If your hotel needs a streamlined, distribution-only solution, rezNG could work, but SHR CRS’s proven track record, active support, and rich feature set make it the safer, more versatile investment for hotels looking to grow and optimize their operations.