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ROH vs. roommaster Payments:
Which Is Right for You?
TLDR
We analyzed 92 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ROH shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Recurring Payments.
roommaster shines , with exclusive features like Contactless Payments and 3-D Secure Payments.
How Does ROH Compare to roommaster Payments?
Side-by-side ratings based on 92 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $100/mo | From $300/mo |
| Verified Reviews | 69 | 23 |
What Are the Pros and Cons of ROH vs roommaster Payments?
After analyzing 92 verified reviews, ROH users most value its automation of payments and invoicing, user-friendly interface, training and support, while roommaster users highlight . Click any theme to see what reviewers say.
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Automation of payments and invoicing
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User-friendly interface
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Training and support
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Real-time reporting and notifications
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| Cons | |
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Integration capabilities
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ROH vs roommaster: Rankings by Hotel Segment
How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #3 2 reviews | #2 6 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 13 reviews | #3 7 reviews |
| Large (75-199 rooms) ▾ | #2 21 reviews | #4 1 reviews |
| X-Large (200+ rooms) ▾ | #2 25 reviews | #4 0 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #2 31 reviews | #4 7 reviews |
| Luxury ▾ | #2 34 reviews | #5 0 reviews |
| Branded / Chain ▾ | #2 28 reviews | #4 1 reviews |
| Extended Stay | #3 4 reviews | #4 0 reviews |
By Region
| Segment |
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| North America ▾ | #2 61 reviews | #4 14 reviews |
| Europe | #3 1 reviews | #5 0 reviews |
| Middle East | — | #3 0 reviews |
How Much Do ROH and roommaster Payments Cost?
Payments Processing Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $100/mo | From $300/mo |
Which Features Does ROH Have That roommaster Payments Doesn't (and Vice Versa)?
According to HTR's product database, ROH and roommaster Payments share 10 features. Here are the key differences — features one has that the other lacks.
| Feature |
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|---|---|---|
| 3-D Secure Payments | ||
| Accepts American Express | ||
| Accepts Apple Pay | ||
| Accepts Google Pay | ||
| Contactless Payments | ||
| Gratuity Function | ||
| Installment Plans | ||
| Multi-Processor Gateway | ||
| Recurring Payments |
Real-World Results: ROH vs roommaster by Business Goal
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immedia..."
No published case study for this goal yet.
ROH vs roommaster: The Bottom Line
What hoteliers love
Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently h... Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently highlight the time savings and operational efficiency gained through ROH's automation. It also helps in reducing manual errors, thereby improving cash flow management.
ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of... ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of making and receiving payments, leading to a smoother transaction experience and increased satisfaction among users.
Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly benefi... Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly beneficial for onboarding new users or addressing complex queries effectively.
Where hoteliers push back
While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS a... While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS and sales software for even greater efficiency. This includes potential integration with Salesforce, Delphi, and Opera.
Ranks higher for
Unique capabilities
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About ROH vs roommaster Payments
Can ROH replace roommaster Payments?
It depends on your requirements. ROH and roommaster Payments share many core Payments Processing Software features, but each has unique capabilities. ROH offers 1 verified integration partners, while roommaster Payments offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ROH leads in ease of use at 5.0/5 vs 4.2/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do ROH or roommaster Payments offer a free plan?
ROH: No. roommaster Payments: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank ROH and roommaster Payments?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ROH has an HT Score of 100 and roommaster has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Payments Processing Software Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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