Financial infrastructure powering the future of hospitality
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roommaster Payments
4.4 (22 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster Payments
Unranked in Payments Processing Software
Seamless Transactions, Smarter Operations: RoomMaster Payments by InnQuest
89% recommended by 200 hotels
More than 50% of roommaster’s reviews come from United States.
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster Payments is a fully integrated payment processing solution tailored for hotel operations. It enhances efficiency by handling deposits, pre-authorizations, secure card storage, and flexible deposit scheduling directly within your property management system (PMS). The platform eliminates third-party payment gaps, ensuring seamless transactions and reducing manual workloads. It saves hotel staff 4-6 hours weekly through automated processing and lessens chargeback losses by up to 40% with an in-house dispute resolution team. Built for hospitality, it streamlines payment workflows, improving operational productivity.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster Payments eliminates third-party payment gaps with a fully integrated solution designed specifically for hotel operations, handling everything from deposits to automated reconciliation. Our in-house dispute resolution team typically reduces chargeback losses by up to 40% while automated processing saves 4-6 hours of staff time weekly. Built for hospitality workflows, the system seamlessly manages pre-authorizations, secure card storage, and flexible deposit scheduling within your PMS environment."
FAQs
roommaster doesn’t have any screenshots available
Capabilities
Part of your roommaster PMS
Part of your roommaster PMS
A single platform that covers all your business needs, offering seamless batching, reporting, and reconciliation directly within roommaster.
Digital registration
Digital registration
Digital Registration allows you to capture the guest's signature directly on your new credit card terminal.
Quicker processing
Quicker processing
Experience 3X-5X faster transaction speeds with our cutting-edge EMV terminals.
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
roommaster Reviews Summary
Ease of Use
4.2/5
Customer Support
4.3/5
ROI
3.9/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster Payments is the #2 most trending product in the Payments Processing Software category (out of 120) and the #128 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
9
Reliable and Practical PMS for Daily Hotel Operations
Manager from 25-49 room Limited Service & Budget Hotel in London (United Kingdom)
Verified
6 days ago
RoomMaster is extremely reliable and well designed for real hotel operations. The system is stable, easy to trust, and supports smooth front desk and reservation workflows even during busy periods. Reporting is clear and detailed, helping management make informed decisions. What truly stands out is the customer support team — they are respo...
United Kingdom
United Kingdom
Manager
Small Hotel
10
Smooth easy and resourceful
Front desk from 50-74 room Boutique in Palm Springs (United States)
Verified
17 days ago
I was most impressed at how nice and supportive the rep was. We were able to confirm my issues and resolve quickly. She also stayed on the line until we confirmed access and no further issues.
United States
United States
Front desk
Mid-Sized Hotel
5
Thank you Paulina
Events coordinator from 50-74 room Bed & Breakfast & Inn in Rindge (United States)
Verified
20 days ago
Somehow I got locked out of RM for too many failed password attempts. What a disaster! Fortunately, Paulina was able to get me back up and running quickly and easily. Thank you!
United States
United States
Events coordinator
Mid-Sized Hotel
7
Dependable
Front Desk/ Evening Management from 100 to 199 room Branded Hotel in New Bern (United States)
Verified
23 days ago
Quick resolutions with system errors or technical issues.
Potential 24-hour room master support in the event of system outages. Any payment issues room master support resolves themselves, relieving the stress off the hotel.
United States
United States
Front Desk/ Evening Management
Large Hotel
10
Easy Reservation & Booking System with Great Back End Service
Front Desk Clerk from 100 to 199 room Airport/Conference Hotel in Pipestem (United States)
Verified
2 months ago
roommaster provides and easy solution to reservations and booking management. They have excellent tech support. Would Highly Recommend this program and their services.
United States
United States
Front Desk Clerk
Large Hotel
9
Support team assistance
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Layton (Florida Keys)
Verified
2 months ago
Service is great when I deal with Aladdein etc. always very helpful and gets things done.
He has outstanding knowledge and great customer service.
Florida Keys
Florida Keys
Hotel Manager
Mid-Sized Hotel
10
Timely service always!
Owner from 75-99 room Bed & Breakfast & Inn in Seaside Heights (United States)
Verified
2 months ago
They answer my calls when I have questions and help us resolve issues in a timely manner. The software is also easy to use.
United States
United States
Owner
Mid-Sized Hotel
9
Patient and professional
Executive Assistant from 50-74 room Boutique in Cap-Haitien (Haiti)
Verified
2 months ago
We had a great experience with Devang B. They were incredibly patient, and took the time to address an issue that has been going on for weeks. We are grateful for the help.
Haiti
Haiti
Executive Assistant
Mid-Sized Hotel
10
Reservations
It Administrator from 100 to 199 room Bed & Breakfast & Inn in Murray (United States)
Verified
2 months ago
I like that your support is 24/7 and they are very nice and respectful. The software is Very easy to work with.
United States
United States
It Administrator
Large Hotel
8
Roommaster has a lot of unique capabilities and is intuitive and easy to learn
Director of Guest Experience from 100 to 199 room Bed & Breakfast & Inn in Rehoboth Beach (United States)
Verified
3 months ago
I like how easy it is to make reservations, view rooms by type, and move rooms when necessary. I like being able to create runtime variables to enable us to send customized letters for unique situations. I also like the Quick Room display for departures and arrivals, and the ability to only view one or the other if needed.
United States
United States
Director of Guest Experience
Large Hotel
- 1
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Expert Q&A and Partner Recommendations
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roommaster hasn’t been recommended by any experts or partners yet
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Ease of Use
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Customer Support
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ROI
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Implementation
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