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roommaster Payments
4.1 (8 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster Payments
Unranked in Payments Processing Software
Seamless Transactions, Smarter Operations: RoomMaster Payments by InnQuest
88% recommended by 154 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 151 others
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster Payments is a fully integrated payment processing solution tailored for hotel operations. It enhances efficiency by handling deposits, pre-authorizations, secure card storage, and flexible deposit scheduling directly within your property management system (PMS). The platform eliminates third-party payment gaps, ensuring seamless transactions and reducing manual workloads. It saves hotel staff 4-6 hours weekly through automated processing and lessens chargeback losses by up to 40% with an in-house dispute resolution team. Built for hospitality, it streamlines payment workflows, improving operational productivity.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster Payments eliminates third-party payment gaps with a fully integrated solution designed specifically for hotel operations, handling everything from deposits to automated reconciliation. Our in-house dispute resolution team typically reduces chargeback losses by up to 40% while automated processing saves 4-6 hours of staff time weekly. Built for hospitality workflows, the system seamlessly manages pre-authorizations, secure card storage, and flexible deposit scheduling within your PMS environment."
FAQs
roommaster doesn’t have any screenshots available
Capabilities
Part of your roommaster PMS
Part of your roommaster PMS
A single platform that covers all your business needs, offering seamless batching, reporting, and reconciliation directly within roommaster.
Digital registration
Digital registration
Digital Registration allows you to capture the guest's signature directly on your new credit card terminal.
Quicker processing
Quicker processing
Experience 3X-5X faster transaction speeds with our cutting-edge EMV terminals.
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
roommaster Reviews Summary
Ease of Use
3.6/5
Customer Support
3.6/5
ROI
3.1/5
Implementation
3.1/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster Payments is the #3 most trending product in the Payments Processing Software category (out of 61) and the #144 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Roommaster Case Studies
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roommaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
More Products by roommaster
Hotelier Rating
Looking for specific info?
4
Meets our Needs, Mostly
Director of Operations from 75-99 room Boutique in Seward (United States of America)
Verified
10 days ago
Love how easy it is to update our availability and pricing online. Housekeeping feature is great! Lots of pre-made reports and with some learning you can create any report to match your needs.
United States of America
United States of America
Director of Operations
Large Hotel
10
Review
Director / Providence Guest House from 200 to 499 room in New Orleans (United States of America)
Verified
15 days ago
Training: In the beginning they worked very hard to make the system conducive to our area. Training was schedule in a timely manner. A date of operation which was set as a goal enabled us to be totally prepared. Contacts: We had contacts to work with us in establishing the system in the beginning who were patient. They listened to our needs...
United States of America
United States of America
Director / Providence Guest House
X-Large Hotel
10
Tech Support
Manager from 10 to 24 room in Grand Rapids (United States of America)
Verified
1 months ago
Fast, prompt and professional service. Easy to contact. Paulina took the time to ensure we were on the right track. Her support was Mohammad.
United States of America
United States of America
Manager
Small Hotel
6
I found roomMaster easy to learn for general bookings with just a few hiccups
Sales Manager from 25-49 room Resort in Eminence (United States of America)
Verified
1 months ago
The best thing about RooMaster is the booking of general reservations,. I think room master is easy to learn for many types of people. As long as you can play a game, you can learn how to do simple things in room master like checking in and departures are relatively easy. There are however some other things that are best left for people wit...
United States of America
United States of America
Sales Manager
Mid-Sized Hotel
10
Top-Notch Support When It Mattered Most
IT Support from 100 to 199 room Bed & Breakfast & Inn in WestValleyCity (United States of America)
Verified
1 months ago
What stood out most during my recent support experience was the incredible patience, professionalism, and genuine care shown by both Paulina and her colleague in Egypt. I had reached out after our roomMaster system suddenly began malfunctioning—the launcher would connect, then disconnect, over and over again, preventing access to the softwa...
United States of America
United States of America
IT Support
Large Hotel
10
She was very friendly and fast
Front Desk from 25-49 room Bed & Breakfast & Inn in Alfred (United States of America)
Verified
2 months ago
I like how easy it was, and I liked the person that was on the phone she was very nice.
United States of America
United States of America
Front Desk
Mid-Sized Hotel
0
Trash software, errors, lack of support - DO BETTER!
AGM from 50-74 room Bed & Breakfast & Inn in Cambridge (United States of America)
Verified
5 months ago
I liked (and i mean this in the most past tense way possible) their on premise system, now I like almost nothing about their cloud version. Currently they over promise, and under deliver. After utilizing their almost flawless on premise PMS, they've forced their clients onto their cloud version. This version of RM is terrible, riddled with...
United States of America
United States of America
AGM
Mid-Sized Hotel
0
Used to be good value but gone downhill now
from 1 to 4 room Branded Hotel in Anaheim (United States of America)
Verified
9 months ago
No longer competitive, nothing to note here. Their channel manager is stay-full is OK.
United States of America
United States of America
X-Small Hotel
- 1
It looks like roommaster is not recommended by any hotels
Check out the top 10 most recommended roommaster alternativesExpert Q&A and Partner Recommendations
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roommaster hasn’t been recommended by any experts or partners yet
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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