roommaster Payments

4.5 (6 REVIEWS)

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Seamless Transactions, Smarter Operations: RoomMaster Payments by InnQuest

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What is roommaster?

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster Payments is a fully integrated payment processing solution tailored for hotel operations. It enhances efficiency by handling deposits, pre-authorizations, secure card storage, and flexible deposit scheduling directly within your property management system (PMS). The platform eliminates third-party payment gaps, ensuring seamless transactions and reducing manual workloads. It saves hotel staff 4-6 hours weekly through automated processing and lessens chargeback losses by up to 40% with an in-house dispute resolution team. Built for hospitality, it streamlines payment workflows, improving operational productivity.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by roommaster

FAQs

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Capabilities

Part of your roommaster PMS

Digital registration

Quicker processing

Features

Workflow Automation

4/5 features

Payment Methods

4/5 features

Security & Fraud Prevention

4/5 features

Multi-Currency

4/5 features

Adjustments

4/5 features

roommaster Reviews Summary

4.5
Very Good
Ease of Use
3.4/5
Customer Support
3.6/5
ROI
3.1/5
Implementation
2.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roommaster Payments is the #5 most trending product in the Payments Processing Software category (out of 55) and the #166 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

roommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

roommaster Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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1

Success Stories

25

References

28

Featured Customers

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Roommaster Reviews

Hotelier Rating

Excellent
3
Very Good
0
Average
1
Poor
0
Terrible
2

Property Size

  • X-Small (1)
  • Small (1)
  • Mid-Sized (3)
  • Large (1)

Country

  • United States of America
    United States of America
    (6)

Region

  • North America
    North America
    (6)
10

Tech Support

Manager from 10 to 24 room in Grand Rapids (United States of America)

Verified
17 days ago
Fast, prompt and professional service. Easy to contact. Paulina took the time to ensure we were on the right track. Her support was Mohammad.
Country United States of America
Manager
Small Hotel
6

I found roomMaster easy to learn for general bookings with just a few hiccups

Sales Manager from 25-49 room Resort in Eminence (United States of America)

Verified
17 days ago
The best thing about RooMaster is the booking of general reservations,. I think room master is easy to learn for many types of people. As long as you can play a game, you can learn how to do simple things in room master like checking in and departures are relatively easy. There are however some other things that are best left for people wit...
Country United States of America
Sales Manager
Mid-Sized Hotel
10

Top-Notch Support When It Mattered Most

IT Support from 100 to 199 room Bed & Breakfast & Inn in WestValleyCity (United States of America)

Verified
19 days ago
What stood out most during my recent support experience was the incredible patience, professionalism, and genuine care shown by both Paulina and her colleague in Egypt. I had reached out after our roomMaster system suddenly began malfunctioning—the launcher would connect, then disconnect, over and over again, preventing access to the softwa...
Country United States of America
IT Support
Large Hotel
10

She was very friendly and fast

Front Desk from 25-49 room Bed & Breakfast & Inn in Alfred (United States of America)

Verified
1 months ago
I like how easy it was, and I liked the person that was on the phone she was very nice.
Country United States of America
Front Desk
Mid-Sized Hotel
0

Trash software, errors, lack of support - DO BETTER!

AGM from 50-74 room Bed & Breakfast & Inn in Cambridge (United States of America)

Verified
4 months ago
I liked (and i mean this in the most past tense way possible) their on premise system, now I like almost nothing about their cloud version. Currently they over promise, and under deliver. After utilizing their almost flawless on premise PMS, they've forced their clients onto their cloud version. This version of RM is terrible, riddled with...
Country United States of America
AGM
Mid-Sized Hotel
0

Used to be good value but gone downhill now

from 1 to 4 room Branded Hotel in Anaheim (United States of America)

Verified
8 months ago
No longer competitive, nothing to note here. Their channel manager is stay-full is OK.
Country United States of America
X-Small Hotel
  • 1

Recommend empty

It looks like roommaster is not recommended by any hotels

Check out the top 10 most recommended roommaster alternatives

Expert Q&A and Partner Recommendations

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News

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3 weeks ago

Welcome to the New roommaster: Hospitality, Simplified. One Name, One Platform.

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2 months ago

roomMaster Partners with ampliphi to Bring AI-Powered Revenue Optimization to Hoteliers

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5 months ago

innQuest Software Highlights Partnership with Akia to Enhance Guest Engagement in Hospitality

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5 months ago

NUVO Suites Enhances its Guest Experience with roomMaster PMS

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7 months ago

InnQuest Software Celebrates 30 Years of Transforming Hotel Management

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8 months ago

InnQuest to Showcase Advanced Hospitality Solutions at The Hospitality Show 2024 in San Antonio

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10 months ago

InnQuest Software Launches New Website Builder to Enhance Hotel Online Presence

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10 months ago

How Independent Hotels Can Compete with Big Chains Using Technology

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2 years ago

InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing

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roommaster

2 years ago

InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests

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2 years ago

5 Smart Tips To Enhance The Guest Experience At Your Hotel

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roommaster

3 years ago

InnQuest Earns 'High Performer' Badge From SoftwareSuggest

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roommaster

3 years ago

InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners

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roommaster

3 years ago

What You Can Do To Increase Holiday Occupancy At Your Hotel This Year

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3 years ago

InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America

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4 years ago

InnQuest Software Launches QuickInn, a Mobile Check-in and Digital Key Solution for Hotels

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Support

Verified Support

roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

88%

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