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roomMaster Payments by InnQuest
0.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roomMaster Payments by InnQuest
Unranked in Payments Processing Software
Seamless Transactions, Smarter Operations: RoomMaster Payments by InnQuest
85% recommended by 115 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 112 others
Bell - AI powered product analyst
I analyzed all of InnQuest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Automation
Streamlined
Hoteliers often express concerns about the automation capabilities of roomMaster Payments by InnQuest. Initially seen as beneficial, the product's automation features are perceived to have declined over time. Users report that the system does not consistently automate billing and reporting tasks as effectively as it once did. Some hoteliers find the automated processes to be less reliable, leading to occasional manual interventions. The decline in automation reliability has prompted users to question the overall efficiency of the system, as it does not seem to reduce manual tasks and errors as it previously did.
Integrations
Connected
Hoteliers often express concerns about the integrations of roomMaster Payments by InnQuest. They highlight that, while the range of available integrations with systems like PMS and CRM is extensive, the ease of setting them up poses significant challenges. Users frequently encounter difficulties, necessitating technical support to achieve successful implementation. Moreover, once configured, the reliability of these integrations is inconsistent, with common reports of syncing issues disrupting operations. Customization of integrations is another area where users feel improvements are needed, as the current setup doesn't allow sufficient tailoring to match specific business requirements.
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC ...
See full reviewValue
Balanced
Hoteliers often express concerns regarding the value for money offered by InnQuest’s roomMaster Payments software. A significant point of contention is the mandatory use of their expensive credit card processor, ValPay, costing around $35,000 annually, which is perceived as a poor value due to high costs compared to alternatives. Many hoteliers have found work-arounds, indicating dissatisfaction with the pricing model imposed by InnQuest. Additionally, the lack of ongoing investment in the product aggravates users, as they feel the software no longer provides competitive value in the market against other Property Management Systems (PMS). This diminished value proposition is further compounded by insufficient customer support, making the software less justifiable at its current cost.
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC processor. We found a work-around. They are not investing in the product anymore, so the value proposition is gone and the roommaster is no longer competitive with other PMS. Sales rep will not call back and others like to hide when you have problems. You are on your own. Stay away - better ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC processor. We found a work-around. They are not investing in the product anymore, so the value proposition is gone and the roommaster is no longer competitive with other PMS. Sales rep will not call back and others like to hide when you have problems. You are on your own. Stay away - better and cheaper ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full reviewFunctionality
Balanced
Hoteliers often highlight that roomMaster Payments by InnQuest lacks functionality due to its diminished value proposition and insufficient investment in product development. Users have expressed dissatisfaction with being forced to adopt ValPay, a credit card processor integrated into the system, which incurs a significant cost of approximately $35,000 per year without providing adequate benefits. Additionally, roomMaster Payments is deemed no longer competitive, with its core features and key functionalities failing to meet contemporary industry standards, leading some users to seek work-arounds to continue processing charges effectively. Overall, the software struggles to meet the essential functional needs of modern hoteliers, affecting its scalability and reliability.
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC processor. We found a work-around. They are not investing in the product anymore, so the value proposition is gone and the roommaster ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full reviewWhat Types of Hotels InnQuest is Popular For
Size
33 | Large (75-199 room)
57 | Medium (25-74 room)
8 | Small (10-24 room)
10 | X-Large (200+ room)
6 | X-Small (1-9 room)
Country
84 | United States of America
8 | United Kingdom
7 | Australia
2 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Bahamas
1 | Vanuatu
Type
38 | Bed & Breakfast & Inns
37 | Boutiques
19 | Branded Hotels
7 | Casinos
22 | City Center Hotels
24 | Airport/Conference Hotels
11 | Extended Stay & Serviced Apartments
2 | Hostels
31 | Limited Service & Budget Hotels
9 | Luxury Hotels
21 | Motels
48 | Resorts
5 | RV Parks & Campgrounds
6 | Vacation Rentals & Villas
Region
84 | North America
9 | Europe
10 | Oceania
2 | South America
3 | Central America
Category
90 | Hotel Management Software
47 | Booking Engine
40 | Property Management Systems
24 | Channel Managers
1 | Payments Processing Software
1 | Website Design
Didn’t find what you were looking for?
What is InnQuest?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
RoomMaster Payments by InnQuest revolutionizes your payment processing with a seamless, integrated solution within the roomMaster PMS. It enhances front-of-house operations with smoother, verified check-ins and simplifies back-office tasks with built-in batch and reconciliation.
Enjoy faster transaction speeds with state-of-the-art EMV terminals, centralized payments, and digital registration, all while eliminating manual credit card entry. Currently available in the USA, UK, and Australia, it’s designed to create a frictionless experience for both your staff and guests.
Capabilities
Part of your roomMaster PMS
Part of your roomMaster PMS
A single platform that covers all your business needs, offering seamless batching, reporting, and reconciliation directly within roomMaster.
Digital registration
Digital registration
Digital Registration allows you to capture the guest's signature directly on your new credit card terminal.
Quicker processing
Quicker processing
Experience 3X-5X faster transaction speeds with our cutting-edge EMV terminals.
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
InnQuest Reviews Summary
Terrible
Ease of Use
0.5/5
Customer Support
0.5/5
ROI
0.5/5
Implementation
0.5/5
Recommended by
Achievements
This vendor's trending score is rising, roomMaster Payments by InnQuest is the #5 most trending product in the Payments Processing Software category (out of 51) and the #271 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
InnQuest Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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InnQuest Case Studies
InnQuest doesn’t have any case studies available
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa/Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
More Products by InnQuest
Hotelier Rating
Looking for specific info?
0
Used to be good value but gone downhill now
from 1 to 4 room Branded Hotel in Anaheim (United States of America)
Verified
2 months ago
No longer competitive, nothing to note here. Their channel manager is stay-full is OK.
United States of America
United States of America
X-Small Hotel
- 1
It looks like InnQuest is not recommended by any hotels
Check out the top 10 most recommended InnQuest alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
Are you a consultant or vendor that recommends InnQuest?
Leave a recommendation
News
InnQuest
1 month ago
InnQuest Software Celebrates 30 Years of Transforming Hotel Management
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2 months ago
InnQuest to Showcase Advanced Hospitality Solutions at The Hospitality Show 2024 in San Antonio
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4 months ago
InnQuest Software Launches New Website Builder to Enhance Hotel Online Presence
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4 months ago
How Independent Hotels Can Compete with Big Chains Using Technology
InnQuest
1 year ago
InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing
InnQuest
2 years ago
InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests
InnQuest
2 years ago
5 Smart Tips To Enhance The Guest Experience At Your Hotel
InnQuest
2 years ago
InnQuest Earns 'High Performer' Badge From SoftwareSuggest
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3 years ago
InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners
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3 years ago
What You Can Do To Increase Holiday Occupancy At Your Hotel This Year
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3 years ago
InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America
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3 years ago
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Support
Verified Support
InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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