The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 52 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RoomKey PMS shines in ease of use and customer support , with exclusive features like Guest CRM and Ancillary revenue tracking.
SS&C shines .
Side-by-side ratings based on 52 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 52 | 0 |
After analyzing 52 verified reviews, RoomKey PMS users most value its customer support, ease of use, training & documentation, while SS&C users highlight . Click any theme to see what reviewers say.
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #34 15 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #21 27 reviews | — |
| Large (75-199 rooms) | #23 4 reviews | — |
| X-Large (200+ rooms) | #33 1 reviews | — |
By Property Type
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| Boutique ▾ | #24 28 reviews | — |
| Luxury ▾ | #32 8 reviews | — |
| Branded / Chain ▾ | #27 11 reviews | — |
| Extended Stay ▾ | #24 7 reviews | — |
By Region
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| North America ▾ | #13 51 reviews | — |
| Asia Pacific | #30 0 reviews | — |
When choosing a property management system (PMS), your hotel needs a reliable, feature-rich platform that simplifies operations and enhances guest experiences. Both RoomKey PMS and TimeShareWare aim to serve different segments of the hospitality and property management markets, but only one is positioned as the clear leader for hotels seeking a proven, well-supported solution.
RoomKey PMS, with over 50 recent reviews and a strong 4.62/5 rating, offers a comprehensive, user-friendly experience designed specifically for independent hotels and boutique properties. In contrast, TimeShareWare primarily targets resort and timeshare operators, with no recent reviews or overall rating to support its suitability for typical hotel environments. Do you prioritize verified user feedback and a hotel-focused platform?
RoomKey PMS is tailored for independent hotels, boutique properties, and resorts, providing features like guest CRM, booking engine, integrated revenue management, and mobile check-in. It has accumulated over 50 reviews in the past six months, with a 4.62/5 rating and a 94% likelihood to recommend — demonstrating its popularity and ongoing customer satisfaction.
TimeShareWare, on the other hand, is designed primarily for resort and timeshare management, focusing on multi-site ownership, sales, and owner services. Its lack of recent reviews and zero overall ratings make it difficult to assess its current relevance for hotels. Do you need a solution that is actively reviewed and trusted by a broad hotel audience?
If your hotel is an independent or boutique property seeking an intuitive, cloud-based platform with strong integrations, go with RoomKey PMS. It's ideal if you want robust guest management, rate customization, and mobile check-in, backed by a dedicated support team.
Choose TimeShareWare if your hotel operates as a timeshare or resort with complex owner management needs across multiple locations. Its deep focus on timeshare-specific features makes it unsuitable for typical hotel operations, especially given the absence of recent user feedback.
For most hoteliers, especially those prioritizing proven, hotel-specific solutions, RoomKey PMS clearly stands out.
RoomKey PMS boasts a high ease of use rating of 4.44/5 based on recent reviews, with users praising its intuitive interface, minimal training requirements, and straightforward navigation. Support staff are highly rated, with a 4.91/5 support score and frequent praise for their quick, helpful assistance, making onboarding smoother.
TimeShareWare’s ease of use cannot be determined due to the lack of recent reviews and user ratings. Its focus on resort and timeshare operations suggests a specialized interface that may not translate well to regular hotel management.
Edge: RoomKey PMS.
RoomKey PMS offers 26 unique features, including a guest CRM, booking engine, revenue management, mobile app, integrated CRS, and digital registration—features tailored to hotel needs. Its comprehensive suite also includes ancillary revenue tracking, group management, native email marketing, and multi-lingual support.
TimeShareWare, while broad in scope for resort management, does not list specific features comparable to RoomKey PMS. Its core strengths lie in lease and owner management, not hotel guest services or operations.
Edge: RoomKey PMS.
RoomKey PMS receives outstanding support ratings, with a 4.91/5 score and widespread praise for its local, hotel-experienced support team. Reviews highlight prompt responses, thorough assistance, and dedicated, knowledgeable staff, crucial for hotel teams needing reliable help.
TimeShareWare’s support quality cannot be assessed due to the absence of recent reviews or feedback. Given this, it’s impossible to confidently compare their support levels for hotel clients.
Edge: RoomKey PMS.
RoomKey PMS boasts 56 verified partners, including key integrations like Revinate, Guestfolio, and a variety of booking and revenue tools, enabling a more connected hotel operation. Its extensive ecosystem supports over two decades of seamless system communication.
TimeShareWare offers only one verified integration (Whistle), which limits its connectivity options. For hotels that rely on multiple systems working together, RoomKey PMS’s ecosystem provides a significant advantage.
Edge: RoomKey PMS.
RoomKey PMS’s 50 recent reviews yield an average rating of 4.62/5, with 94% of users recommending it. Hoteliers from boutique and independent hotels particularly appreciate its ease of use, support, and feature set.
TimeShareWare has no recent reviews or ratings available, preventing any meaningful comparison. Without user feedback, it’s impossible to gauge current hotel satisfaction.
Edge: RoomKey PMS.
Pricing details for RoomKey PMS are not publicly disclosed, but it does not operate on a freemium or monthly per-room model. Similarly, TimeShareWare's pricing is not specified, and no trial or demo information is available.
Given the lack of transparent pricing, your hotel will need to contact vendors directly to get quotes tailored to your size and needs.
Not ideal if your hotel mainly operates as a timeshare or resort with complex owner management.
Not ideal if you are an independent hotel or boutique property seeking a hotel-specific PMS with recent user reviews.
The core difference lies in their target markets: RoomKey PMS is built for hotel operators, offering a broad set of features aligned with hospitality needs and proven user satisfaction. TimeShareWare is specialized for resorts and timeshare management, with limited evidence of recent hotel industry adoption.
If your hotel seeks a trusted, hotel-focused platform with active user feedback, go with RoomKey PMS, which is supported by a large, recent review base and a high satisfaction score. It offers the features, integrations, and support that modern hoteliers expect.
Choose TimeShareWare only if your operation is a resort or timeshare business that benefits from its specialized tools, understanding that its suitability for independent hotels remains unverified. For most hotels, especially those needing a proven, user-rated solution, RoomKey PMS is the clearer choice.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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According to HTR's product database, RoomKey PMS and TimeShareWare share 0 features. Here are the key differences — features one has that the other lacks.
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| Ancillary revenue tracking | ||
| Booking Engine | ||
| Calendar view | ||
| Custom rates | ||
| Guest CRM | ||
| Guest profiles |
Showing top differences. 14 more features differ between these products.
What hoteliers love
RoomKey PMS receives high praise for its customer support, with frequent commendations for Adam's exceptional service. Users appreciate the quick resp... RoomKey PMS receives high praise for its customer support, with frequent commendations for Adam's exceptional service. Users appreciate the quick response times, the detailed assistance provided, and the patience and professionalism of the support team. This excellent support helps hotels resolve issues swiftly, ensuring smooth operational flow.
Users find RoomKey PMS easy to learn and navigate. The system's user-friendly design helps reduce training time and enables staff to perform tasks eff... Users find RoomKey PMS easy to learn and navigate. The system's user-friendly design helps reduce training time and enables staff to perform tasks efficiently. This ease of use is considered a significant advantage over other property management systems.
RoomKey PMS provides comprehensive training and useful online guides, which are highly appreciated by users. This training ensures that hotel staff ca... RoomKey PMS provides comprehensive training and useful online guides, which are highly appreciated by users. This training ensures that hotel staff can effectively use the system, helping hotels to maximize the utility of the PMS and improve operational efficiency.
Where hoteliers push back
Users see potential for various improvements, such as better user role management, enhanced credit card authorization processes, fewer steps for speci... Users see potential for various improvements, such as better user role management, enhanced credit card authorization processes, fewer steps for specific tasks, and more robust mobile applications. Addressing these areas would make the system even more efficient and user-friendly.
Some users mention the complexity involved in completing specific tasks within the system. They note issues with too many steps required for certain f... Some users mention the complexity involved in completing specific tasks within the system. They note issues with too many steps required for certain functions, which can be time-consuming and cumbersome.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. RoomKey PMS and TimeShareWare share many core Property Management Systems features, but each has unique capabilities. RoomKey PMS offers 56 verified integration partners, while TimeShareWare offers 1. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomKey PMS leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
RoomKey PMS: No. TimeShareWare: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomKey PMS has an HT Score of 18 and SS&C has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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