RoomKey PMS

4.7 (52 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Local Experts, the Best Support

More than 50% of RoomKey PMS’s reviews come from United States of America.

Ratings Summary

4.7
Excellent
Ease of Use
4.5/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomKey PMS is the #51 most trending product in the Property Management Systems category (out of 310) and the #888 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

RoomKey PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RoomKey PMS
Founded in 1978 | Headquarters in Vancouver, BC | 28 employees
Founded in 2000, RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.

Capabilities

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RoomKey PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

RoomKey PMS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

6 | Small (10-24 room)

16 | Medium (25-74 room)

15 | Large (75-199 room)

4 | X-Large (200+ room)

Country

36 | United States of America

15 | Canada

Type

21 | Boutiques

13 | Bed & Breakfast & Inns

11 | Resorts

6 | Luxury Hotels

5 | Limited Service & Budget Hotels

4 | Branded Hotels

3 | Airport/Conference Hotels

3 | Extended Stay & Serviced Apartments

3 | Motels

1 | City Center Hotels

1 | Hostels

1 | RV Parks & Campgrounds

1 | Vacation Rentals & Villas

Region

51 | North America

Category

52 | Property Management Systems

Hotelier Rating

Excellent
43
Very Good
5
Average
4
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (6)
  • Medium (16)
  • Large (15)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (36)
  • Canada
    Canada
    (15)

Region

  • North America
    North America
    (51)

Hoteliers say

NEW AI Review summary

Hoteliers like RoomKey PMS for its ease of use, comprehensive training, and exceptional customer support, especially noting Adam's assistance. Key highlights include seamless integrations with other hotel systems, the robust reporting features, and the effective revenue management tools. Additionally, mobile check-in enhances guest experience. Critical notes include the need for improved visual design, user interface modernization, and more streamlined tasks to avoid complexity. Overall, it aids in increasing revenue through better operational efficiency and guest satisfaction.

AI-generated from the text of customer reviews

Customer Support
Room for Improvement
Ease of Use
Training & Documentation
Integrations
Visual Design & User Interface
Complexity of Certain Tasks
Mobile Check-In
Revenue Management
10

Roomkey has great support.

IT Manager from 50-74 room City Center Hotel in Victoria (Canada)

Verified
13 months ago
Roomkey support is great. Got a hold of Adam this morning and he fixed a rather complicated issue we created ourself.
Country Canada
IT Manager
Medium Hotel
10

Questions Answered and System Adjusted Quickly

Sales Manager from 100 to 199 room Boutique in Hartford (United States of America)

Verified
13 months ago
Adam went above and beyond. Before I could respond back to an email question he sent about my initial inquiry, he sent over a walkthrough on how to fix my issue and took care of it for me. When I went to test it, it worked perfectly.
Country United States of America
Sales Manager
Large Hotel
10

Experience!

Reservationist from 25-49 room Resort in Ste. Genevieve (United States of America)

Verified
16 months ago
Anytime that I need assistance Adam is quick to help! I enjoy speaking with him everytime. Very easy to use!
Country United States of America
Reservationist
Medium Hotel
10

Best System and Customer Service

General MANAGER from 25-49 room Boutique in New Westminster (Canada)

Verified
16 months ago
There customer service is the best especially Adam and Guian, They know everything and i do not have any problem asking them even an easily silly questions. They are very professional and knowledgable.
Country Canada
General MANAGER
Medium Hotel
10

Adam!! extremely knowledgeable!!!

Front Desk Manager from 75-99 room Boutique in Norwalk (United States of America)

Verified
16 months ago
Adam, the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed. You have been so helpful and understanding you go above and beyond, and we truly appreciate it!
Country United States of America
Front Desk Manager
Large Hotel
10

Customer service!!!

Manager from 75-99 room Bed & Breakfast & Inn in Moses Lake (United States of America)

Verified
17 months ago
The customer service team is great, but I have to say, Adam goes above and beyond. Every time that I have ever called, he has always had the most pleasant attitude. He is so appreciated because I know Adam truly cares about his customers.
Country United States of America
Manager
Large Hotel
10

Tech Support

Sales Manager from 200 to 499 room Resort in Daytona Beach (United States of America)

Verified
17 months ago
Adam is always quick to answer and help me with any questions I have. Makes everything super simple to understand.
Country United States of America
Sales Manager
X-Large Hotel
10

Adam from RK Support is a Star

Reservations Manager from 200 to 499 room Boutique in Vancouver (Canada)

Verified
17 months ago
Adam always goes above and beyond to provide solutions. Always very supportive and very patient to answer ant questions I had
Country Canada
Reservations Manager
X-Large Hotel
10

Fantastic PMS!

from 75-99 room Boutique in Siesta Key (United States of America)

Verified
17 months ago
RoomKey is easy to learn, navigate and use anywhere you have wifi. Their on-line guides are very helpful when someone is new to the system and is learning the different functions. A world class support team that is without a doubt the best support team that I have worked with in over 30 years of hospitality. Adam is my go-to guy and is alwa...
Country United States of America
Large Hotel
10

Adam from Room Key has done a tremendous job helping us with the PMS!

Events and F&B Director from 25-49 room Bed & Breakfast & Inn in Mount Desert (United States of America)

Verified
17 months ago
All the help, knowledge, availability, costumer support.. I would like to mention someone in particular. Adam has been so, so helpful to everyone in our hotel when it comes to PMS which is one of the most important systems we use. He is always extremely knowledgeable and patient! He takes his time to share his screen, show more information...
Country United States of America
Events and F&B Director
Medium Hotel
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  • 3
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  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Roomkey responded quickly to address hoteliers needs when Covid hit by launching a mobile check-in product to keep guests safe and secure. Providing a way for guests to have a contactless check-in experience is allowing hoteliers to still thrive during a Pandemic.

Question:

What differentiates this product or service from the competition?

Answer:

Roomkey's products are phenomenal and their entire team from sales to service is always super responsive and helpful vs the typical scenario where you can't speak to a human and have to deal with email-only support.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise any hotelier to team up with Roomkey in order to succeed during this pandemic with their Mobile Check In product. Roomkey's quality of product and service and economic price point are unrivaled.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Philip Kilpatrick Senior Enterprise Partnership Manager @ Heartland Payment Systems
RecommendationAvatar
Philip Kilpatrick Senior Enterprise Partnership Manager @ Heartland Payment Systems
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Integrations

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Support

Unverified

RoomKey PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

94%

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