The complete cloud hospitality platform
Popular in Operations
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Distribute your inventory to hundreds of channels to boost occupancy.
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Turn guest data into action with personalized offers, targeted communication, and automated workflows.
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The eCommerce shopping cart for your hotel's website.
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Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
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RoomKey PMS
4.7 (52 REVIEWS)
Ranked 37 (out of 316) in Property Management Systems
Local Experts, the Best Support
94% recommended by 49 hotels
RoomKey PMS Alternatives
Not sure if RoomKey PMS is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
RoomKey PMS doesn’t have any benefits or use cases available
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Recommended by
Achievements
This vendor's trending score is rising, RoomKey PMS is the #43 most trending product in the Property Management Systems category (out of 316) and the #901 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRoomKey PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
RoomKey PMS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare RoomKey PMS to Top Alternatives
The complete cloud hospitality platform
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Popularity by Segment
Size
1 | X-Small (1-9 room)
5 | Small (10-24 room)
19 | Medium (25-74 room)
19 | Large (75-199 room)
4 | X-Large (200+ room)
Country
36 | United States of America
15 | Canada
Type
28 | Boutiques
25 | Bed & Breakfast & Inns
16 | Resorts
12 | Limited Service & Budget Hotels
11 | Airport/Conference Hotels
10 | Branded Hotels
9 | City Center Hotels
7 | Extended Stay & Serviced Apartments
7 | Luxury Hotels
3 | Motels
2 | Hostels
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
51 | North America
Category
52 | Property Management Systems
Hotelier Rating
Hoteliers like RoomKey PMS for its ease of use, comprehensive training, and exceptional customer support, especially noting Adam's assistance. Key highlights include seamless integrations with other hotel systems, the robust reporting features, and the effective revenue management tools. Additionally, mobile check-in enhances guest experience. Critical notes include the need for improved visual design, user interface modernization, and more streamlined tasks to avoid complexity. Overall, it aids in increasing revenue through better operational efficiency and guest satisfaction.
AI-generated from the text of customer reviews
Looking for specific info?
Roomkey has great support.
IT Manager from 50-74 room Bed & Breakfast & Inn in Victoria (Canada)
Questions Answered and System Adjusted Quickly
Sales Manager from 100 to 199 room Boutique in Hartford (United States of America)
Experience!
Reservationist from 50-74 room Bed & Breakfast & Inn in Sainte Genevieve (United States of America)
Best System and Customer Service
General MANAGER from 25-49 room Boutique in New Westminster (Canada)
Adam!! extremely knowledgeable!!!
Front Desk Manager from 100 to 199 room Boutique in Danbury (United States of America)
Customer service!!!
Manager from 75-99 room Bed & Breakfast & Inn in Moses Lake (United States of America)
Tech Support
Sales Manager from 200 to 499 room City Center Hotel in Daytona Beach Shores (United States of America)
Adam from RK Support is a Star
Reservations Manager from 50-74 room Boutique in Vancouver (Canada)
Fantastic PMS!
from 50-74 room Bed & Breakfast & Inn in Siesta Key (United States of America)
Adam from Room Key has done a tremendous job helping us with the PMS!
Events and F&B Director from 25-49 room Bed & Breakfast & Inn in Northeast Harbor (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Roomkey responded quickly to address hoteliers needs when Covid hit by launching a mobile check-in product to keep guests safe and secure. Providing a way for guests to have a contactless check-in experience is allowing hoteliers to still thrive during a Pandemic.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Roomkey's products are phenomenal and their entire team from sales to service is always super responsive and helpful vs the typical scenario where you can't speak to a human and have to deal with email-only support.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would advise any hotelier to team up with Roomkey in order to succeed during this pandemic with their Mobile Check In product. Roomkey's quality of product and service and economic price point are unrivaled.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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RoomKey PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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