RoomKey PMS

Ranked 22 (out of 210) in Property Management Systems

Property Management Systems

Local Experts, the Best Support

Ratings Snapshot

Certificate of Excellence
Read 37 reviews
92%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RoomKey PMS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #22 out of 210 in Property Management Systems

Ease of Use
4.4/5
ROI
4.6/5
Implementation
4.5/5
Customer Support
4.9/5
Verified Customer Support

RoomKey PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

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RoomKey PMS Overview

Top Alternative: Cloudbeds PMS

RoomKey PMS Overview

Founded in 2000, RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to deliverin...

About RoomKey PMS

Founded in 1978 | Headquarters in Vancouver, BC | 28 employees

Integrates with

  • Business Intelligence
  • Hotel CRM & Email Marketing
  • Channel Managers
Browse integrations (55 verified)

Pros & Cons

Like 92% recommend

Vice President of Development

I love how easy the system is to use. I have yet to use it on a tablet, but that is another one of the reasons we keep buying the system. I think there is a lot of room for growth with this platform.

Front Desk Manager

Roomkey has a amazing customer service team. They are quick to response ; they assist and answer any questions I have. They are good at explain things for their customers to understand.

IT Manager

The support is great. Quick solutions and very low wait times. Friendly knowledgeable staff. Good communication and always checking back with us.

Operations Manager

I was on hold for a bit which was not a problem. I left a voicemail and Adam called me right back. Very prompt!

General Manager

Can't say there is any room for improvement, everything is great all the time I have never had a bad experience.

Owner

They always find an answer to any concern we are addressing. Their team is efficient and very prompt! Thank you Roomkeys!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Roomkey responded quickly to address hoteliers needs when Covid hit by launching a mobile check-in product to keep guests safe and secure. Providing a way for guests to have a contactless check-in experience is allowing hoteliers to still thrive during a Pandemic.

by Philip Kilpatrick (Heartland Payment Systems) on December 04, 2020

Question:

What differentiates this product or service from the competition?

Answer:

Roomkey's products are phenomenal and their entire team from sales to service is always super responsive and helpful vs the typical scenario where you can't speak to a human and have to deal with email-only support.

by Philip Kilpatrick (Heartland Payment Systems) on December 04, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise any hotelier to team up with Roomkey in order to succeed during this pandemic with their Mobile Check In product. Roomkey's quality of product and service and economic price point are unrivaled.

by Philip Kilpatrick (Heartland Payment Systems) on December 04, 2020

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GETTING STARTED

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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Canada

37 Verified RoomKey PMS Reviews

Likelihood to Recommend
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This vendor is 85% below the category average..

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This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

February 16, 2022

RoomKey PMS Review: Awesome Customer Service

Operations Manager from Boutiques in St. Simons Island (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

All of the customer service agents are amazing but Adam is always incredibly helpful and kind. Always willing to go the extra mile.

What do you dislike or think could be improved?

I was on hold for a bit which was not a problem. I left a voicemail and Adam called me right back. Very prompt!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

March 24, 2021

RoomKey PMS Review: Adam was great when I called for support.

General Manger from Motels in Okatie (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The software is easy to use and the reports are easy to understand. Training is also at your finger tips.

What do you dislike or think could be improved?

The software could be a little more innovative on the housekeeping side. I should notify us when an guest linen need to be change.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

January 16, 2021

RoomKey PMS Review: Exceeded our expectations and our goals!

GM from Boutiques in Somers (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

- training was by far the best we've ever had when purchasing a PMS. You actually get training and are able to give them all sorts of scenarios that you may encounter at your hotel and they walk you thro...

What do you dislike or think could be improved?

- Some things can be cumbersome to setup, but they do offer a ton of online tutorials and help is readily available via phone! - Their booking engine is very clean looking, easy to navigate for the gu...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

January 06, 2021

RoomKey PMS Review: Roomkey PMS

Ecommerce Marketing Manager from Luxury Hotels in Moab (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

My favorite part of Roomkey is the Pace reports system along with how fast the desktop app works. I've used plenty of other Property management systems and I care about a clean interface with an easy to u...

What do you dislike or think could be improved?

So far every issue that I have had has been me trying to tinker around with the system and ask the support team for help in what if scenarios. Their support team is a help from above because they have a g...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2020

RoomKey PMS Review: Customer Support

Director of Lodging from Boutiques in Hamilton (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Small issues with credit card processor which Adam from RoomKey helped me navigate around to expidite check out, then made himself available for a tech call with credit card processor. Excellent as alway...

What do you dislike or think could be improved?

Absolutley nothing could be improved. They are always quick to respond, friendly, and very knowledgeable. I seem to get the same tech everytime and he is wonderful.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 11, 2020

RoomKey PMS Review: Help with Rates and Rate Wizard

Finance Manager from Boutiques in Cowichan Bay (Canada)

Recommend 8/10
Full blue star
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What do you like most?

-very quick response and no waiting time via phone -tech support was very knowledge and patient -demonstration with Quick Assist was very handy

What do you dislike or think could be improved?

My overall experience was very good and all my questions was dealt with right away. I can not think of any further improvement at this point.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month
Commission or Revenue Share

Recent News & Content

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Popular RoomKey PMS Integrations

View all (55 RoomKey PMS Integrations)