roommaster booking engine vs. Upbooking:
Which Is Right for You?

The Decision

When choosing a booking engine for your hotel, the key factors are ease of use, feature set, support, and regional presence. Both RoomMaster and Upbooking aim to optimize direct bookings, but RoomMaster's extensive review base and feature richness make it the more proven option for hoteliers seeking reliability and comprehensive capabilities. Which of these platforms will best meet your hotel’s unique needs?

Is RoomMaster or Upbooking Better for Hotels?

RoomMaster is a well-established booking engine with over 70 reviews, a high overall rating of 4.31/5, and recent positive feedback from users, especially in the last six months. Upbooking, by contrast, has no reviews or ratings, making it difficult to gauge its real-world performance or user satisfaction.

RoomMaster offers a broad feature set, including mobile optimization, loyalty integration, multi-currency support, and advanced reporting, while Upbooking’s features are not publicly detailed. Given the volume of recent reviews and consistent ratings, RoomMaster’s proven track record makes it the stronger choice for hotels prioritizing reliability and feature depth. Are you willing to take a risk on an unreviewed platform?

RoomMaster vs Upbooking: Which Should Your Hotel Choose?

If your hotel requires a robust, feature-rich booking engine with proven support and extensive integrations across regions, go with RoomMaster. Its 70 reviews, recent positive feedback, and the highest ratings in ease of use and customer support make it suitable for mid-sized to large hotels seeking strong online reservation capabilities.

If, however, your hotel operates in a niche market or prefers a platform without publicly available reviews, Upbooking might seem appealing, though its lack of user feedback offers no assurance. For reliable performance, RoomMaster’s established presence and comprehensive feature set are compelling reasons to choose it over Upbooking.

Is RoomMaster or Upbooking Easier to Use?

RoomMaster boasts a high ease of use score of 4.43/5, backed by detailed reviews praising its intuitive interface and straightforward setup. Users highlight that the system is easy to train staff on, with minimal hardware requirements, and that its back office features are accessible even for first-timers.

Upbooking’s user experience ratings and onboarding details are not available, which suggests a lack of sufficient user feedback. Without tangible data or reviews, it’s impossible to fairly assess how easy Upbooking is for your team.

Edge: RoomMaster.

Which Has Better Features: RoomMaster or Upbooking?

RoomMaster offers a comprehensive suite of 32 exclusive features, including mobile responsiveness, wedding and corporate modules, A/B testing, urgency messaging, pooled inventory, automated reporting, multi-currency, multi-lingual support, loyalty programs, social media integration, and GDPR compliance. These features are designed to maximize your direct booking potential and streamline operations.

Upbooking’s feature set is not publicly detailed, and it does not list any exclusive functionalities. With no verified partners or unique features, Upbooking’s offerings appear limited or unverified compared to RoomMaster’s extensive capabilities.

Edge: RoomMaster.

Which Has Better Customer Support: RoomMaster or Upbooking?

RoomMaster’s support scores 4.16/5, with recent reviews confirming quick, helpful, and responsive service. Reviewers appreciate the efficient problem resolution process and the helpfulness of its support team, which contributes to smoother onboarding and ongoing use.

Upbooking’s customer support ratings and reviews are unavailable, leaving potential users in the dark about their support quality. In the hotel industry, dependable support is critical; therefore, RoomMaster’s proven support track record makes it the safer choice.

Edge: RoomMaster.

Which Has More Integrations: RoomMaster or Upbooking?

RoomMaster boasts 56 verified partners, including major players like Sage, Volo, GuestCentric, and Inntopia. These integrations enhance your ability to connect with PMS, channel managers, and other critical hotel systems.

Upbooking has no publicly verified integrations, limiting potential connectivity options. Its lack of verified partners suggests a less mature ecosystem, which could hinder your hotel’s operational efficiency.

Edge: RoomMaster.

Which Do Hoteliers Rate Higher: RoomMaster or Upbooking?

RoomMaster’s reviews are recent and plentiful, with a 4.31/5 overall rating, and 89% likelihood to recommend. Hotels of various sizes and segments, especially boutique hotels and resorts, praise its ease of use, support, and feature set.

Upbooking has no reviews or recent feedback, so it cannot be rated by hotelier experiences. Without user ratings, it’s impossible to gauge its performance or satisfaction levels.

Edge: RoomMaster.

How Much Do RoomMaster and Upbooking Cost?

RoomMaster charges a base price of $500 per month, with no free tier, freemium, or trial options publicly available. The pricing structure suggests a straightforward subscription model suited to hotels seeking a dependable, fully-featured solution.

Upbooking’s pricing details are not publicly disclosed, making it difficult to compare costs or determine value. Given the lack of transparent pricing, RoomMaster’s known cost provides a clearer picture of investment.

What Type of Hotel Should Use RoomMaster?

• Hotels that want a proven, feature-rich booking engine capable of supporting multiple languages and currencies.
• Teams that need advanced functionalities like loyalty integration, automated reporting, and special offers.
• Hotels looking for a platform with extensive regional presence and verified integrations.
• Hotels prioritizing reliable customer support and recent positive reviews.

Not ideal if your hotel operates on a very limited budget or if you prefer a platform with minimal features.

• Hotels that value extensive customization and integrations.
• Hotels aiming to increase direct bookings with proven tools and support.
• Hotels seeking a platform with a long track record of hotel industry success.
• Hotels that need multi-channel marketing and upselling capabilities.

Not ideal if you seek a simple, bare-bones booking engine or operate in a very niche market.

What Type of Hotel Should Use Upbooking?

• Hotels with specific, niche booking needs that might be addressed by a tailored or less complex platform.
• Teams that prefer a booking engine with no publicly available reviews and are comfortable with a less proven solution.
• Hotels willing to invest time in testing an unreviewed platform for potential benefits.
• Hotels that are open to working closely with a vendor to develop features.

Not ideal if your hotel values proven reliability, extensive features, or regional support.

• Hotels that need a mature, well-supported booking engine with verified integrations.
• Hotels prioritizing user-friendly interfaces with high ratings.
• Hotels that want access to detailed reporting, automation, and multi-currency support.
• Hotels seeking a trusted platform with a broad global presence.

Not ideal if you require a transparent pricing structure or extensive third-party integrations.

The Bottom Line for Hotels

RoomMaster is a well-established booking engine with a proven track record, extensive features, and high hotelier satisfaction. Its 70+ reviews, recent positive feedback, and wide regional presence make it a dependable choice for hotels that want a feature-rich, support-backed platform.

Upbooking, with no reviews or verified integrations, offers no clear advantage over the established solution. It might appeal to hotels willing to take a chance on an untested platform, but the risk outweighs the potential benefits given the lack of proven support or features.

If your hotel needs a reliable, high-performing booking engine with comprehensive capabilities and a strong support network, RoomMaster remains the clear choice. Choose Upbooking only if you are comfortable with a less proven platform and are prepared for a potentially longer evaluation process.