ROH vs. roommaster Payments:
Which Is Right for You?

The Decision

Choosing between ROH by ROH and roommaster Payments by roommaster hinges on your hotel's specific needs and operational priorities. Both products aim to streamline your payment processes, but they diverge significantly in approach, user experience, and market presence.

ROH offers a dedicated, highly-rated payments platform with a focus on ease of use and automation, while roommaster Payments provides a fully integrated solution embedded within a longstanding PMS system. Which of these aligns better with your hotel’s operational style?

Is ROH or roommaster Payments Better for Hotels?

ROH by ROH delivers a cloud-based payments platform designed solely for hospitality, emphasizing simplicity, automation, and real-time reporting. It’s built to make managing payments faster and more straightforward for your team, with a user-friendly interface that hotel staff and clients find intuitive.

In contrast, roommaster Payments is an integrated module within a property management system (PMS), offering comprehensive transaction handling that ties directly into your existing operations. Its full integration ensures fewer manual steps but can come with complexity and less flexibility for standalone use.

Both products aim to improve cash flow and operational efficiency, but ROH’s dedicated platform with its recent surge in reviews and high satisfaction scores makes it the more reliable choice for hotels prioritizing ease and modern features.

ROH vs roommaster Payments: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement payment solution that enhances cash flow without complicating your existing systems, go with ROH. It’s especially suitable if your team values automation, real-time notifications, and a highly-rated user experience—evidenced by its 100 HTScore, 65 reviews, and 99% likelihood to recommend.

On the other hand, if your hotel already relies heavily on a property management system and prefers an all-in-one approach to reduce manual reconciliation, roommaster Payments might be better. Its deep integration with PMS, handling deposits, pre-authorizations, and dispute resolution, suits hotels seeking comprehensive transaction management within their existing workflows.

However, the glaring difference in review volume and recency favors ROH, making it the more proven option for current hotel needs. Its higher overall ratings and recent positive feedback confirm its standing in the market.

Is ROH or roommaster Payments Easier to Use?

ROH scores a remarkable 4.95/5 for ease of use, with hotel staff praising its user-friendly, intuitive interface. Many reviews mention how simple it is to process payments and find invoice details, with initial onboarding rated at 4.92/5 and ongoing support at 4.97/5, highlighting a smooth experience.

roommaster Payments, while rated slightly lower at 4.4/5, is still considered manageable within a PMS environment, but reviews point out occasional sluggishness and complexity—particularly around system updates and report printing. Its integration requires familiarity with the PMS interface, which can be more cumbersome.

Edge: ROH.

Which Has Better Features: ROH or roommaster Payments?

ROH offers 9 features exclusive to it, including Recurring Payments, Apple Pay, Google Pay, Installment Plans, and support for American Express, Mastercard, Diners Club, and more. These features provide flexibility for modern payment methods and installment options.

roommaster Payments includes 3 unique features—Gratuity Function, Contactless Payments, and 3-D Secure Payments—that enhance security and gratuity management but lack the broader payment options of ROH. Its feature set is more focused on security and gratuity handling rather than diverse payment methods.

Based on feature richness and variety, ROH’s offerings outpace roommaster Payments, especially for hotels seeking modern, flexible payment options.

Edge: ROH.

Which Has Better Customer Support: ROH or roommaster Payments?

ROH’s support team earns an outstanding 4.97/5 rating, with reviews praising their patience, responsiveness, and knowledgeable help. Customers often mention how support staff assist with onboarding and troubleshooting, leading to a smooth adoption process.

roommaster Payments, rated at 4.45/5, has mixed reviews about support, with some users noting delays and inconsistent help, especially during system outages or updates. The support experience appears less reliable, impacting daily operations.

Edge: ROH.

Which Has More Integrations: ROH or roommaster Payments?

roommaster Payments offers 56 verified integrations, including major PMS, CRM, and booking platforms like Sage, Volo, GuestCentric, and Oracle Hospitality, providing extensive connectivity options.

ROH features only one verified partner, Oracle Hospitality, limiting its integration scope but focusing on core payment functionalities. This narrower integration footprint might suit hotels seeking a dedicated payments system rather than a fully embedded solution.

Given the broader network, roommaster’s extensive integrations make it more adaptable for hotels with complex tech stacks. However, if a dedicated, simple payments platform suffices, ROH’s focused approach may be preferable.

Edge: roommaster Payments.

Which Do Hoteliers Rate Higher: ROH or roommaster Payments?

ROH’s reviews are significantly more recent, with 10 reviews in the last 6 months, and a stellar 99% likelihood to recommend. Hotels across various segments, especially luxury, resorts, and branded hotels, praise its ease of use and support.

roommaster Payments has only 20 reviews, mostly older, with minimal recent feedback. Some hotel operators criticize its outdated interface, system errors, and support issues, which influence lower overall satisfaction.

Considering the volume and recency of reviews, ROH is clearly the higher-rated product in current hotel contexts.

Edge: ROH.

How Much Do ROH and roommaster Payments Cost?

ROH is priced at a flat $100/month with no implementation, freemium, or trial options, offering predictable costs for hotels. Its affordability is a key selling point given its rich feature set and high support ratings.

roommaster Payments costs $300/month, with no free tier or trial, reflecting its broader PMS integration and feature complexity. The higher price might be justified for hotels requiring deep PMS integration, but the lower-rated reviews suggest value may not match cost.

If budget is a concern, ROH’s transparent and lower-cost model offers excellent value.

What Type of Hotel Should Use ROH?

• Hotels that prioritize a dedicated, standalone payments platform.
• Teams that want quick, user-friendly setup and minimal disruption.
• Hotels seeking automation for recurring payments, installments, and modern payment options.
• Properties with limited IT staff who prefer a straightforward, managed solution.
• Hotels that value excellent support and recent positive reviews.

Not ideal if your hotel relies heavily on existing PMS integrations or requires complex workflows only available within a PMS environment. Also, if your hotel needs extensive third-party integrations, ROH’s limited connectivity might be a constraint.

What Type of Hotel Should Use roommaster Payments?

• Hotels that already use or plan to use the roommaster PMS system.
• Teams that want an integrated end-to-end solution covering reservations, property management, and payments.
• Hotels seeking robust security features like 3-D Secure and contactless payments.
• Properties that handle deposits, pre-authorizations, and chargebacks regularly.
• Hotels that want to automate staff workflows and reduce manual reconciliation.

Not ideal if your hotel prefers a standalone, flexible payments system or if your team is concerned about the system’s reported stability and support quality. Smaller hotels or those seeking minimal system complexity may find the extensive integration and features overwhelming.

roommaster Payments vs ROH: The Bottom Line for Hotels

The core difference lies in scope: ROH is a standalone, modern payments platform emphasizing ease, automation, and recent high satisfaction, while roommaster Payments is an embedded solution within a comprehensive PMS designed for hotels desiring tight integration.

Choose ROH if your hotel values simplicity, modern payment options, and superior user experience, especially if your current systems are fragmented or outdated. Its high review count and recent positive feedback make it the safer choice for most hotels today.

Opt for roommaster Payments if your hotel already uses roommaster’s PMS and needs integrated transaction management, deposits, and dispute resolution. Its extensive partner network and features suit properties with complex workflows and existing tech infrastructure.

If operational ease and recent proven performance matter most, ROH should be your pick. For deep integration and broad connectivity, roommaster Payments remains a solid, though more complex, option.