Sertifi by Flywire (Authorizations) vs. Trustwave:
Which Is Right for You?

The Decision

Choosing between Sertifi by Flywire and Trustwave hinges on your hotel’s specific security needs and operational priorities. Sertifi primarily addresses digital payment authorizations with a focus on speed, security, and seamless integration into hotel workflows, while Trustwave offers a broad cybersecurity platform aimed at comprehensive threat management and compliance. Both serve vital security functions, but only one currently leads in reviews, recent feedback, and market presence.

Given the distinct focus of each, your team must evaluate whether your hotel needs a streamlined, payment-specific solution or a full-spectrum cybersecurity partner. Which aligns better with your current security and operational challenges?

Is Sertifi by Flywire or Trustwave Better for Hotels?

Sertifi by Flywire specializes in simplifying digital credit card authorizations for hotels, reducing time-to-closure on agreements, and enhancing guest confidence through secure transactions. Trustwave, on the other hand, provides a comprehensive cybersecurity suite that protects data, networks, and operational integrity across multiple facets of your hotel’s infrastructure.

Sertifi’s core advantage is its ease of use and quick deployment in payment processes, with a high review score of 4.88/5 from over 110 recent reviews. Trustwave’s main strength lies in its extensive security services, but with only a single review rated 4/5, it lacks the same recent, user-led validation.

Are you looking to streamline payment authorizations or bolster your entire cybersecurity framework? Your decision should reflect whether your focus is transactional efficiency or overall security posture.

Sertifi vs Trustwave: Which Should Your Hotel Choose?

If your hotel needs to quickly and securely capture digital credit card authorizations, go with Sertifi by Flywire. Its robust integrations, high customer rating (4.88/5), and 20,000+ hospitality customers make it ideal for properties seeking faster revenue collection and fraud prevention.

If your priority is comprehensive cybersecurity, vulnerability management, and regulatory compliance, Trustwave is the better option. Its cloud threat management platform, trusted by over three million businesses, offers a scalable solution for hotels needing broad security coverage.

For properties focused on payment authorization, Sertifi’s ease of use and proven efficiency make it the clear choice. Conversely, if your hotel faces complex security threats or regulatory pressures, Trustwave’s extensive offerings are better suited.

Is Sertifi or Trustwave Easier to Use?

Sertifi’s user interface consistently receives high marks, with a 4.74/5 ease of use rating based on user feedback. Users describe it as intuitive, with straightforward document signing and payment workflows, making onboarding and daily operations smoother. Support and onboarding are rated 4.61/5, with many reviews highlighting the product’s simplicity and speed.

Trustwave’s interface and usability are less documented, with a solid 4/5 rating from the small pool of users. Its platform is more complex due to its broad cybersecurity scope, which can require more training and technical understanding.

Edge: Sertifi.

Which Has Better Features: Sertifi or Trustwave?

Sertifi offers six unique features centered on payment authorization and security, including PCI compliance, threat lifecycle management, penetration testing, and SIEM integration. These features directly address the needs of hospitality businesses to process payments securely and efficiently.

Trustwave provides a suite of cybersecurity tools, but with no features listed as exclusive, its offerings are broader but less tailored to hotel-specific payment processes. Its features are more about overall threat and compliance management than specific hotel transactions.

Edge: Sertifi.

Which Has Better Customer Support: Sertifi or Trustwave?

Sertifi boasts a 4.7/5 support rating with reviews praising its professional, helpful team. Users frequently mention how Sertifi’s team assists with onboarding, troubleshooting, and process optimization, creating a confident user experience.

Trustwave’s support support is rated 4/5, but with fewer recent reviews, it's less clear how responsive or tailored their service is. Support experiences tend to be more generalized given their broader scope.

Edge: Sertifi.

Which Has More Integrations: Sertifi or Trustwave?

Sertifi integrates with seven verified partners, including Oracle Hospitality, Stripe, Amadeus, and Infor—covering essential hotel and payment platforms. These integrations streamline workflows and reduce manual processes.

Trustwave has no listed verified integrations, limiting its ability to connect with hotel management or payment systems directly. Its strength lies in its cloud security services rather than integration flexibility.

Edge: Sertifi.

Which Do Hoteliers Rate Higher: Sertifi or Trustwave?

Sertifi’s reviews are recent and plentiful, with an overall rating of 4.88/5 and a Net Promoter Score of 9.48/10. Hoteliers across segments, especially branded and luxury hotels, express high satisfaction with its speed, security, and ease of use.

Trustwave’s lone review is 4/5, with no recent or segment-specific feedback. Its user base is smaller, and the lack of recent reviews diminishes confidence in its current performance.

Edge: Sertifi.

How Much Do Sertifi and Trustwave Cost?

Sertifi charges a straightforward base price of $100/month, with no additional implementation or trial fees, offering transparency for hotel finance planning. Trustwave’s pricing is not publicly listed, typical of enterprise cybersecurity providers, and likely varies based on scope and services.

For hotels seeking predictable costs, Sertifi’s flat-rate model is advantageous. Trustwave’s pricing structure may require direct consultation and could be significantly higher.

What Type of Hotel Should Use Sertifi?

• Hotels that prioritize fast, secure payment authorizations, including small to large properties.
• Teams that want minimal onboarding with high integration capabilities.
• Hotels seeking to reduce chargebacks and increase operational efficiency.
• Properties that value PCI compliance and fraud prevention tools.
• Hotels looking for a trusted solution with a proven track record in hospitality.

Not ideal if your hotel requires broad cybersecurity services beyond payment authorization, or if you need extensive threat management and compliance across all operations.

What Type of Hotel Should Use Trustwave?

• Hotels that need comprehensive cybersecurity defense beyond payments.
• Teams responsible for regulatory compliance, data protection, and incident response.
• Hotels with complex IT environments requiring managed security services.
• Properties operating in regions with strict data security regulations.
• Hotels that want to outsource security management to experts.

Not ideal if your primary concern is streamlining payment processes or if you prefer a dedicated, hotel-focused solution over enterprise cybersecurity.

The Bottom Line for Hotels

Sertifi by Flywire stands out as the more proven, review-backed solution with a high NPS and recent positive feedback. Its focus on secure, fast payment authorizations makes it ideal for properties seeking to improve operational efficiency and guest confidence.

Trustwave offers a broader cybersecurity platform, but limited recent reviews and lack of hotel-specific features suggest it’s better suited for larger, complex organizations with extensive security needs. Its enterprise focus may be overkill for many hotels.

If your hotel’s goal is to streamline payments and reduce fraud risk in everyday operations, Sertifi is the clear choice. However, for hotels with pressing cybersecurity threats and compliance requirements, Trustwave’s comprehensive suite may be worth exploring further.