Sertifi for Authorizations
4.7 (107 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sertifi for Authorizations
Ranked 2 (out of 15) in Cyber Security & Fraud Prevention
2024 Finalist
HotelTechAwards
Hoteliers voted Sertifi Inc as the #2 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldReduce chargebacks and get secure credit card authorization forms back in minutes with Sertifi.
95% recommended by 189 hotels
Accor, Marriott, IHG & 186 others
What is Sertifi Inc?
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
Sertifi for Authorizations is a digital credit card authorization platform designed specifically for the hospitality industry. It streamlines and secures the process of collecting and verifying payment details, helping hotels to increase revenue through faster payment collections and reduce costs associated with chargebacks and paper use. The system's ease of use and integration capabilities enhance operational efficiency and guest confidence by providing a seamless and secure transaction experience. With advanced fraud tools included in every subscription, hotels can detect payment risks early and enhance overall financial security.
Capabilities
Free Fraud Verification Tools
Free Fraud Verification Tools
Every subscription to our authorization solution comes with free advanced fraud tools. Using a combination of AI and data analysis, a card's risk level is graded from A to F, and you'll get detailed reporting alongside the grade, so you can feel confident in accepting transactions and reduce the burden of chargebacks.
Address Verification Service
Address Verification Service
Cards run through Sertifi will go through an AVS check as an easy way to reduce fraud and chargebacks. AVS will compare the billing address used in a credit card transaction against the cardholder’s billing address that’s on file with their issuing bank. You’ll then receive a response code indicating how closely the addresses match.
Free e-Confirmations
Free e-Confirmations
Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI compliant way to send you your guest’s payment and booking information. Sign up for a free Sertifi e-confirmations portal to get started.
Reduced Turnaround Times
Reduced Turnaround Times
Get authorization forms back in minutes by replacing paper, printers, fax, and email for a convenient digital experience. Let customers respond anytime, anywhere, from any device.
PCI Compliance
PCI Compliance
Our platform is PCI compliant, meets stringent security requirements, and integrates with other solutions so you can easily and securely exchange information without leaving Sertifi.
Features
Security
4/5 features
Compliance
4/5 features
Data Management
4/5 features
Available Add-ons & Modules
Advanced Fraud Tools
Instantly verify every transaction and get the necessary information to deny potentially fraudulent transactions. Review an A-F fraud score and other details to help you validate payment information before fraud results in expensive, time-consuming chargebacks.
e-Confirmations
Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal or turning it on from your existing authorizations portal.
Embedded Forms
Easily link to your authorization forms directly from your website, email signature, or other location. By making it easy to purchase spa services, gift cards, and more, your customers can enjoy greater convenience while you enjoy higher revenue with no extra effort.
Sertifi Inc Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Sertifi for Authorizations is the #2 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #438 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Sertifi Inc as the #2 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sertifi Inc Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Sertifi Inc Case Studies
References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
Hilton Garden Inn New Orleans Convention Center
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
Popularity by Segment
Size
13 | X-Small (1-9 room)
4 | Small (10-24 room)
9 | Medium (25-74 room)
59 | Large (75-199 room)
112 | X-Large (200+ room)
Country
181 | United States of America
6 | Canada
3 | United Arab Emirates
3 | Mexico
2 | Qatar
1 | United Kingdom
1 | India
1 | Jordan
1 | Cayman Islands
Type
131 | Branded Hotels
72 | Luxury Hotels
59 | Resorts
57 | Airport/Conference Hotels
46 | City Center Hotels
43 | Boutiques
42 | Bed & Breakfast & Inns
31 | Limited Service & Budget Hotels
11 | Extended Stay & Serviced Apartments
7 | Casinos
6 | RV Parks & Campgrounds
5 | Hostels
4 | Vacation Rentals & Villas
2 | Motels
Region
190 | North America
6 | Middle East
1 | Europe
1 | Asia Pacific
1 | Central America
Category
107 | Cyber Security & Fraud Prevention
105 | Payments Processing Software
34 | RFPs & Proposal Management Software
More Products by Sertifi Inc
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Sertifi for its ease of use, fraud prevention, and integration capabilities, which streamline payment collection and contract signing processes. The system benefits hotels by increasing revenue through quicker payment collections and decreasing costs by reducing chargebacks and paper use. However, some users find aspects of its user interface and administrative functions less intuitive. Overall, Sertifi enhances guest confidence and operational efficiency, although a few technical improvements could further optimize its usage.
AI-generated from the text of customer reviews
Looking for specific info?
9
A solid partner for our hotels
Head of Payments Product Management from 200 to 499 room Branded Hotel in Al Riffa (United Arab Emirates)
Verified
8 months ago
Sertifi has the scale to service our hotels, and has partnerships with other vendors, allowing hotels to bundle products together in a way that makes it easier for them to implement total solution packages
United Arab Emirates
United Arab Emirates
Head of Payments Product Management
X-Large Hotel
8
Easy when working with clients
Director from 10 to 24 room Boutique in Los Angeles (United States of America)
Verified
8 months ago
"Sertifi has been a lifesaver for us! Since we started using Sertifi, we have seen a quicker turn around when collecting payments while completely streamlining our Accounting/Finance team’s processes. Now more than ever, the best part of Sertifi for our team is having the ability to quickly refund or clone payments for our clients”
United States of America
United States of America
Director
Small Hotel
10
Professionalism, Sense of Urgency
Director, OTC Hotel Accounting from 200 to 499 room Branded Hotel in San Jose (United States of America)
Verified
9 months ago
Sertifi provides secure payment solutions for my vendors The Sertifi Team provides prompt professional service and is always flexible with training Sertifi has provides solutions for pre-payments, eAuthorizations, and esignatures; these are necessities for my line of businessA special bonus is Sertifi interfaces with a platform we already use
United States of America
United States of America
Director, OTC Hotel Accounting
X-Large Hotel
10
Easy to Use
Director of Catering & Events from 200 to 499 room Bed & Breakfast & Inn in Tempe (United States of America)
Verified
9 months ago
Aside from cyber security and fraud prevention, I genuinely enjoy the ease of use on Sertifi, for myself, and most of my clients.
United States of America
United States of America
Director of Catering & Events
X-Large Hotel
10
Sertifi Awesome
Front desk manager from 1 to 4 room Branded Hotel in Atlanta (United States of America)
Verified
9 months ago
Sertifi is a great program. It helps to stop fraud. It is easy to use for you and guests. You get notifications every step from recieving to signed and returned.
United States of America
United States of America
Front desk manager
X-Small Hotel
6
ehhhh its alright
Senior Sales Manager from 100 to 199 room Boutique in Brookline (United States of America)
Verified
9 months ago
Could be better, honestly it works which is the most important part. If its your only option or cheaper I would say use it
United States of America
United States of America
Senior Sales Manager
Large Hotel
9
Credit Card Authorizations Sent via Sertifi
Group Reservations Coordinator from 100 to 199 room Luxury Hotel in Healdsburg (United States of America)
Verified
9 months ago
Guests feel comfortable using the product with no concern of fraud or breach of their privacy. Data is transferred directly to our hotel's PMS system once the guest completes the document.
United States of America
United States of America
Group Reservations Coordinator
Large Hotel
2
Sertifi could be better, to be honest.
Reservations from 200 to 499 room Luxury Hotel in Miami Beach (United States of America)
Verified
9 months ago
There's little to enjoy in my opinion but I like how it's 3 easy clicks to send the form. Like I said, it could be more user friendly.
United States of America
United States of America
Reservations
X-Large Hotel
10
Flexible, Secure, & Well Rounded
IT Applications Analyst from 100 to 199 room Bed & Breakfast & Inn in Merrillville (United States of America)
Verified
9 months ago
Sertifi has benefit White Lodging in many ways outside of ePayments. The flexibility to remain compliant has been a great piece of this solution.
United States of America
United States of America
IT Applications Analyst
Large Hotel
10
User friendly, Secure and Time Saving
Sales Coordinator from 100 to 199 room Branded Hotel in Atlanta (United States of America)
Verified
9 months ago
Both sides of the platform are easy to use, rarely have guests needing help with submitting credit cards. Sending contracts through Sertifi make it quick and easy for e-signing. We have had zero chargebacks or fraud since switching to Sertifi and it puts the guests/companies minds at ease knowing their CC information is secured.
United States of America
United States of America
Sales Coordinator
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Sertifi Inc hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsPosts
Sertifi Inc
5 months ago
Best Practices to Get Ahead of Common Hotel Chargebacks Culprits
Sertifi Inc
1 year ago
Hilton Garden Inn Collects Authorizations 3.5x Faster
Sertifi Inc
1 year ago
Sertifi Releases Next-Generation Platform to Reimagine Agreement Processes for Hospitality
Sertifi Inc
1 year ago
Hospitality Industry Agreements & Payments Assessment
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Support
Unverified
Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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