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Sertifi by Flywire (Authorizations)
4.7 (111 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sertifi by Flywire (Authorizations)
Ranked 2 (out of 17) in Cyber Security & Fraud Prevention
Reduce chargebacks and get secure credit card authorization forms back in minutes.
95% recommended by 214 hotels
Accor, Marriott, IHG & 211 others
Bell - AI powered product analyst
I analyzed all of Sertifi by Flywire’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sertifi for its ease of use, fraud prevention, and integration capabilities, which streamline payment collection and contract signing processes. The system benefits hotels by increasing revenue through quicker payment collections and decreasing costs by reducing chargebacks and paper use. However, some users find aspects of its user interface and administrative functions less intuitive. Overall, Sertifi enhances guest confidence and operational efficiency, although a few technical improvements could further optimize its usage.
Accor, Marriott, IHG & 211 others
Read their reviewsWhat Types of Hotels Sertifi by Flywire is Popular For
Size
5 | X-Small (1-9 room)
6 | Small (10-49 room)
17 | Mid-Sized (50-99 room)
152 | Large (100-499 room)
45 | X-Large (500+ room)
Country
206 | United States
7 | Canada
3 | United Arab Emirates
3 | Mexico
2 | Qatar
1 | United Kingdom
1 | India
1 | Jordan
1 | Jamaica
1 | Cayman Islands
Type
155 | Branded Hotels
93 | Luxury Hotels
92 | Airport/Conference Hotels
78 | Resorts
74 | City Center Hotels
72 | Boutique Hotels
62 | Bed & Breakfast & Inns
43 | Limited Service & Budget Hotels
13 | Extended Stay & Serviced Apartments
12 | Hostels
10 | Casinos
6 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
2 | Motels
Region
216 | North America
6 | Middle East
2 | Central America
1 | Europe
1 | Asia Pacific
Category
131 | Payments Processing Software
111 | Cyber Security & Fraud Prevention
36 | RFPs & Proposal Management Software
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What is Sertifi by Flywire?
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
Sertifi by Flywire (Authorizations) is a digital payment authorization system designed for the hospitality industry. It simplifies the capture of digital credit card authorization forms in a secure, PCI-compliant manner. Ideal for hoteliers, it enhances operational efficiency by streamlining payment collection and contract signing processes, increasing revenue through faster collections while reducing chargebacks and paper use. The system offers free AI-powered fraud detection tools, providing early payment risk alerts, which boosts guest confidence and protects business interests.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Sertifi by Flywire products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Sertifi by Flywire Reviews Analyzed: 107
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Sertifi by Flywire Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Sertifi by Flywire
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Sertifi by Flywire's Provided Description:
"There’s a reason 20,000+ unique hospitality businesses trust Sertifi by Flywire. Start capturing digital credit card authorization forms with a PCI-compliant solution that's easy and secure for you and your customers. Your peers are already getting forms back in minutes and detecting payment risk early. Every subscription comes with free AI-powered advanced fraud tools, helping you save hundreds to thousands a year on chargebacks."
FAQs
Capabilities
Free Fraud Verification Tools
Free Fraud Verification Tools
Every subscription to our authorization solution comes with free advanced fraud tools. Using a combination of AI and data analysis, a card's risk level is graded from A to F, and you'll get detailed reporting alongside the grade, so you can feel confident in accepting transactions and reduce the burden of chargebacks.
Address Verification Service
Address Verification Service
Cards run through Sertifi will go through an AVS check as an easy way to reduce fraud and chargebacks. AVS will compare the billing address used in a credit card transaction against the cardholder’s billing address that’s on file with their issuing bank. You’ll then receive a response code indicating how closely the addresses match.
Free Travel Company Authorizations
Free Travel Company Authorizations
Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI compliant way to send you your guest’s payment and booking information. Sign up for a free Sertifi e-confirmations portal to get started.
Reduced Turnaround Times
Reduced Turnaround Times
Get authorization forms back in minutes by replacing paper, printers, fax, and email for a convenient digital experience. Let customers respond anytime, anywhere, from any device.
PCI Compliance
PCI Compliance
Our platform is PCI compliant, meets stringent security requirements, and integrates with other solutions so you can easily and securely exchange information without leaving Sertifi.
Features
Security
4/5 features
Compliance
4/5 features
Data Management
4/5 features
Available Add-ons & Modules
Advanced Fraud Tools
Instantly verify every transaction and get the necessary information to deny potentially fraudulent transactions. Review an A-F fraud score and other details to help you validate payment information before fraud results in expensive, time-consuming chargebacks.
Travel Company Authorizations
Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal or turning it on from your existing authorizations portal.
Embedded Forms
Easily link to your authorization forms directly from your website, email signature, or other location. By making it easy to purchase spa services, gift cards, and more, your customers can enjoy greater convenience while you enjoy higher revenue with no extra effort.
Sertifi by Flywire Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Sertifi by Flywire (Authorizations) is the #2 most trending product in the Cyber Security & Fraud Prevention category (out of 17) and the #240 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi by Flywire’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sertifi by Flywire Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Sertifi by Flywire Case Studies
References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
New Orleans Inn
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
More Products by Sertifi by Flywire
Hotelier Rating
Looking for specific info?
10
Professionalism, Sense of Urgency
Director, OTC Hotel Accounting from 500+ room Branded Hotel in San Jose (United States)
Verified
10 months ago
Sertifi provides secure payment solutions for my vendors The Sertifi Team provides prompt professional service and is always flexible with training Sertifi has provides solutions for pre-payments, eAuthorizations, and esignatures; these are necessities for my line of businessA special bonus is Sertifi interfaces with a platform we already use
United States
United States
Director, OTC Hotel Accounting
X-Large Hotel
10
We are happy to have this service for the credit card authorization payments.
Accounts Receivable Coordinator from 200 to 499 room Branded Hotel in ロサンゼルス (United States)
Verified
10 months ago
We do like the Fraud Score, it gives us the option to make the decision of excepting for payment or not.
United States
United States
Accounts Receivable Coordinator
Large Hotel
10
Great Program!!
Director of Sales from 100 to 199 room Branded Hotel in Richland (United States)
Verified
10 months ago
Sertifi is really easy to use! My clients always feel safe about inputting their information as do I. It is a great program!
United States
United States
Director of Sales
Large Hotel
10
Easy to Use in Preventing Credit Card Fraud
Director of Sales from 75-99 room Branded Hotel in Athens (United States)
Verified
10 months ago
From the first time on the website, it has been easy to navigate and use. Our guests respond more quickly to the electronic file and it is a more secure way to get credit card information and to prevent credit card fraud. No more worries about having paper credit card authorizations being sent to unsecure emails or faxed to wrong numbers no...
United States
United States
Director of Sales
Mid-Sized Hotel
10
Great All Around Tool
Group Sales Manager from 500+ room Branded Hotel in Nashville (United States)
Verified
2 years ago
As a sales manager for hotels, I use Sertifi almost daily. This has only grown since the first time I started using it 5 years ago. From proposal to deposits and everything in between, Sertifi has given me control on how to efficiently help my clients. I save time on following up with clients as I get notification as soon as they open and c...
United States
United States
Group Sales Manager
X-Large Hotel
10
Sertifi is fully PCI compliant. Kaylee was amazing to work with!
Project Manager from 200 to 499 room Branded Hotel in Rose Hall (Jamaica)
Verified
2 years ago
Navigating the site is quite straightforward and user-friendly. Additionally, working with Kaylee Jones has been a fantastic experience! She’s attentive to our needs, patient, and incredibly knowledgeable. She’s always available to help, accessible via email and Teams whenever needed.
Jamaica
Jamaica
Project Manager
Large Hotel
9
Better, Fast, and more safe credit card and payment handling.
from 200 to 499 room Boutique in Walnut Creek (United States)
Verified
2 years ago
*Secure *Fast *Can be traceable *Convenient to Guest and Accounting -very easy to find previous transaction *Each file contains company name , account, and guest name with date.
United States
United States
Large Hotel
10
Great Tool!
Finance Manager from 500+ room Branded Hotel in Dallas (United States)
Verified
2 years ago
The fraud check is pretty accurate. I really appreciate how detailed the fraud scores are. It makes it very useful when trying to decide what credit cards to accept on property!
United States
United States
Finance Manager
X-Large Hotel
9
A solid partner for our hotels
Head of Payments Product Management from 200 to 499 room Branded Hotel in Al Riffa (United Arab Emirates)
Verified
3 years ago
Sertifi has the scale to service our hotels, and has partnerships with other vendors, allowing hotels to bundle products together in a way that makes it easier for them to implement total solution packages
United Arab Emirates
United Arab Emirates
Head of Payments Product Management
Large Hotel
8
Easy when working with clients
Director from 10 to 24 room Boutique in Los Angeles (United States)
Verified
3 years ago
"Sertifi has been a lifesaver for us! Since we started using Sertifi, we have seen a quicker turn around when collecting payments while completely streamlining our Accounting/Finance team’s processes. Now more than ever, the best part of Sertifi for our team is having the ability to quickly refund or clone payments for our clients”
United States
United States
Director
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Showing all answers to: "What does this product or service do well?"
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Question:
What differentiates this product or service from the competition?
Answer:
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Showing all answers to: "What differentiates this product or service from the competition?"
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Recommended by
Chuck Coveleski
CEO
@
Apex Sales Consultants
Chuck Coveleski
CEO
@
Apex Sales Consultants
Are you a consultant or vendor that recommends Sertifi by Flywire?
Leave a recommendation
News
Sertifi by Flywire
1 year ago
Flywire Acquires Sertifi to Accelerate Travel Business
Sertifi by Flywire
2 years ago
Best Practices to Get Ahead of Common Hotel Chargebacks Culprits
Sertifi by Flywire
2 years ago
Hilton Garden Inn Collects Authorizations 3.5x Faster
Sertifi by Flywire
3 years ago
Sertifi Releases Next-Generation Platform to Reimagine Agreement Processes for Hospitality
Sertifi by Flywire
3 years ago
Hospitality Industry Agreements & Payments Assessment
Sertifi by Flywire Integrations
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Support
Unverified
Sertifi by Flywire has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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