EXTouch Room-package Counter vs. ShawMan - POS:
Which Is Right for You?

The Decision

Choosing between Extouch International Co., Limited’s EXTouch Room-package Counter and ShawMan’s POS system hinges on your hotel’s specific needs. Both aim to streamline operations, but they serve distinctly different functions: one focuses on managing guest packages and service verification, while the other is a traditional POS system for transactions. Your decision depends on whether your priority is package management or point-of-sale efficiency.

While both products address operational efficiency, EXTouch’s high review score and recent positive feedback position it as the more reliable choice. ShawMan’s lack of reviews and market presence make it harder to evaluate. Are you ready to prioritize a package management system or a POS platform?

Is EXTouch or ShawMan Better for Hotels?

Extouch’s EXTouch Room-package Counter offers specialized functionality for managing guest packages, significantly improving the accuracy of service verification in areas like restaurants and spas. ShawMan’s POS system primarily serves retail and hospitality environments, focusing on transaction processing and inventory management.

The key differentiation is focus: EXTouch excels at tracking and redeeming package inclusions tied to guest rooms, streamlining services like breakfast or spa treatments. ShawMan’s POS provides a broader transactional framework but lacks specific package management features. Given these differences, which operational challenge are you aiming to solve: service package accuracy or sales transaction speed?

EXTouch vs ShawMan: Which Should Your Hotel Choose?

If your hotel needs a dedicated system to manage guest packages—ensuring seamless verification and redemption—EXTouch is the better fit. Its ability to integrate with card readers and QR code scanning directly benefits properties offering bundled services or amenities linked to room stays.

Conversely, if your focus is on handling daily sales, inventory, and customer transactions efficiently, ShawMan’s POS system works well, especially for retail-heavy operations or hotels with a high volume of sales at multiple points. However, with no reviews or recent data, ShawMan lacks the credibility to challenge EXTouch’s established presence. For package management, choose EXTouch; for sales processing, consider other options.

Is EXTouch or ShawMan Easier to Use?

Extouch’s EXTouch scores a high 4.63 out of 5 for ease of use, with a straightforward interface and a relatively smooth onboarding process rated at 4.5/5. Reviewers praise its intuitive design and minimal learning curve once staff are familiar with its modules, though some note a slight initial setup challenge.

ShawMan’s POS, lacking recent reviews and detailed user feedback, remains unassessed in ease of use. Its interface and user experience are unknown, making it difficult to compare directly. Based on available data, Edge: EXTouch.

Which Has Better Features: EXTouch or ShawMan?

EXTouch boasts four unique features not found in ShawMan: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These features support detailed tracking and analysis of package redemptions, with mobile access enabling staff to monitor operations remotely.

ShawMan offers no specific features beyond basic POS transaction functions, making it less feature-rich. If your hotel requires advanced reporting, mobile analytics, or package-specific verification, EXTouch’s extended feature set clearly outperforms ShawMan. Edge: EXTouch.

Which Has Better Customer Support: EXTouch or ShawMan?

Extouch’s support and onboarding are highly rated, with scores of 4.59/5 and 4.5/5, respectively. Reviews highlight the company’s responsiveness and proactive assistance, though some mention initial training needs.

Without available reviews or ratings for ShawMan’s customer support, evaluating support quality is impossible. Given EXTouch’s proven support track record, Edge: EXTouch.

Which Has More Integrations: EXTouch or ShawMan?

Both products currently lack verified integrations or partner networks, with zero confirmed partners for either. This limits their immediate compatibility with other hotel systems, although EXTouch’s real-time data sync and customizable modules suggest potential for future integrations.

Since neither product currently offers verified integrations, no clear advantage exists. Still, the established presence and feature set of EXTouch imply it may develop integrations faster. Edge: Tie.

Which Do Hoteliers Rate Higher: EXTouch or ShawMan?

EXTouch’s reviews are recent and plentiful—32 reviews in the past six months—reflecting an active user base and high satisfaction, with a 97% likelihood of recommendation. Its overall rating of 77.88 and an average user rating of 4.59/5 for support demonstrate its credibility.

ShawMan has no reviews, no recent data, and no rating records, making it impossible to gauge hotel satisfaction. For now, EXTouch’s proven high ratings and recent feedback give it a decisive edge.

How Much Do EXTouch and ShawMan Cost?

EXTouch’s pricing starts at $300, with no mention of freemium models, monthly fees, or implementation costs. Information about ShawMan’s pricing is unavailable, suggesting it may lack transparency or that it’s unavailable publicly.

Given the transparent pricing of EXTouch, you can budget accordingly, whereas ShawMan’s unclear costs require direct inquiry. For predictable budgeting, EXTouch offers clarity.

What Type of Hotel Should Use EXTouch?

• Hotels that manage guest packages tied to amenities like spa services or meals.
• Properties offering bundled services that need verification points at multiple locations.
• Hotels prioritizing real-time data synchronization across departments.
• Establishments seeking automated reporting to reduce manual work.
• Hotels with a focus on improving operational accuracy and guest satisfaction.

Not ideal if your hotel primarily needs a retail POS system or does not require package verification.

What Type of Hotel Should Use ShawMan?

• Hotels focused on retail operations or with extensive front-desk sales.
• Establishments that need a straightforward transaction platform.
• Properties with minimal need for package management or service verification.
• Hotels seeking a POS that integrates easily into existing sales workflows.

Not ideal if your hotel’s primary challenge is managing guest service packages or bundled amenities.

The Bottom Line for Hotels

Extouch’s EXTouch Room-package Counter offers a specialized package management solution with high user satisfaction, proven stability, and comprehensive features. Its focus on service verification and real-time data makes it ideal for hotels offering bundled amenities or needing precise service control.

ShawMan’s POS system, although unreviewed and lacking recent data, targets transactional efficiency for retail and food & beverage environments. Its broad transaction capabilities could benefit hotels with high sales volume, but the absence of user feedback hampers confidence.

Choose EXTouch if your hotel needs to verify and redeem guest packages efficiently. Opt for ShawMan if your operations are retail-heavy and transaction speed is your priority, but proceed cautiously given the lack of recent reviews.

This detailed comparison should help you decide based on your hotel’s core operational priorities, current challenges, and future growth plans.