Eleanor vs. Stay Planner:
Which Is Right for You?

The Decision

Choosing between Eleanor by Eleanor and Stay Planner by Stay Planner hinges on your hotel's specific needs. Both aim to improve guest engagement and operational efficiency, but Eleanor offers a focused concierge and activity management system with numerous integrations and a strong reputation. Stay Planner, meanwhile, is a mobile virtual concierge designed mainly for smaller properties and cruise ships, with limited review data. With recent reviews overwhelmingly favoring Eleanor, it’s clear which product currently dominates this space.

Quick Verdict

Eleanor is the clear leader for hotels seeking a comprehensive concierge and operations platform, supported by over 167 recent reviews and a 4.98/5 overall rating. Stay Planner’s lack of reviews and market presence makes it hard to evaluate, but its minimal adoption suggests Eleanor is the more reliable choice for most hotels. If your priority is proven performance backed by recent hotel feedback, Eleanor wins.

Is Eleanor or Stay Planner Better for Hotels?

Both Eleanor and Stay Planner aim to streamline guest engagement and operations, but Eleanor’s solution is more mature with a global presence and extensive review backing. Eleanor’s platform centralizes bookings, request management, and guest communication, reducing manual work and boosting guest satisfaction, while Stay Planner’s core focus is on providing a mobile virtual concierge for smaller properties and cruise ships. Do you need a full-scale operations system or a simple guest app?

Eleanor’s feature set surpasses Stay Planner’s in scope and depth, especially with its three exclusive features—reservations, request management, and branded confirmations—which are critical for larger or resort-style hotels. Eleanor’s 4 verified integrations further enhance its ability to fit into complex property tech stacks. Are you looking for a well-rounded, proven solution or a lightweight app?

Edge: Eleanor.

Eleanor vs Stay Planner: Which Should Your Hotel Choose?

If your hotel needs a full-fledged operations management platform that integrates with existing PMS systems, Eleanor is the better fit. Its 4,500+ global users, including a strong presence in resorts, demonstrate its scalability and reliability. Conversely, if your property is a small B&B, cruise ship, or similar operation seeking a quick-start guest-facing platform without extensive integration needs, Stay Planner might seem appealing, but its zero reviews and uncertain market presence make Eleanor the safer bet.

For properties with complex operations, Eleanor’s ability to streamline multiple departments and boost revenue with upselling features makes it the clear choice. On the other hand, smaller properties prioritizing minimal tech investment might consider Stay Planner, though its lack of proven customer support and integrations is a concern.

Edge: Eleanor.

Is Eleanor or Stay Planner Easier to Use?

Eleanor’s user rating of 4.84/5 and a dedicated onboarding score of 4.8/5 suggest it’s straightforward for staff to adopt, supported by detailed training and ongoing support. Its intuitive interface is praised for simplifying complex operations and enabling staff to respond quickly to guest requests, saving time and reducing errors. Review quotes highlight Eleanor’s ease of use, including “very easy to navigate” and “redefined the booking process.”

Stay Planner’s absence of any recent reviews makes it difficult to assess usability, but its emphasis on quick guest engagement suggests a simple interface. However, without user feedback, it’s impossible to confirm whether it’s as user-friendly as Eleanor. Given Eleanor’s proven ease of adoption, it remains the more reliable choice for busy hotel teams.

Edge: Eleanor.

Which Has Better Features: Eleanor or Stay Planner?

Eleanor’s feature set includes reservations, request management, and hotel-branded confirmations—capabilities Stay Planner does not offer. With 3 unique features, Eleanor provides comprehensive guest service automation, improving operational flow and personalization. Its integrations with Oracle, Maestro PMS, Yanolja Cloud, and hconnect further extend its functional reach.

Stay Planner appears to focus mainly on guest communication via a mobile app, lacking additional built-in features or integrations. For hotels needing a robust, multi-featured concierge and operations tool, Eleanor’s richer feature set offers a clear advantage.

Edge: Eleanor.

Which Has Better Customer Support: Eleanor or Stay Planner?

Eleanor’s support team scores 4.86/5, with reviews emphasizing quick responses and helpful onboarding. Guests appreciate the team’s dedication, with comments like “very good ongoing support,” and the onboarding process is rated 4.8/5, indicating a smooth start. Such support is essential when integrating new systems into busy hotel operations.

Stay Planner’s support data is unavailable, and without reviews, it’s impossible to gauge the level of customer assistance. Given Eleanor’s consistent positive feedback, it provides more confidence that your team will receive responsive, ongoing help.

Edge: Eleanor.

Which Has More Integrations: Eleanor or Stay Planner?

Eleanor’s 4 verified partners, including Oracle and Maestro PMS, demonstrate its ability to connect with major property management and revenue systems. These integrations facilitate smooth data flow and operational consistency, especially important for resorts and larger hotels. Eleanor also offers integrations with Yanolja Cloud and hconnect, broadening its reach.

Stay Planner has no verified integrations listed, limiting its potential for complex operations that rely on existing tech stacks. For hotels seeking a connected, unified system, Eleanor’s integrations give it a decisive edge.

Edge: Eleanor.

Which Do Hoteliers Rate Higher: Eleanor or Stay Planner?

Eleanor’s 4.98/5 rating based on 167 reviews, with 28 recent ones in the last 6 months, underscores its high satisfaction rate. Hotels in resorts, with an overall 4.98/5 rating, praise its efficiency, ease of use, and support. The likelihood to recommend score of 97% confirms broad confidence among users.

Stay Planner’s lack of reviews prevents any meaningful comparison. Without recent feedback, it’s impossible to determine user satisfaction, but Eleanor’s track record clearly indicates its superior reputation.

Edge: Eleanor.

How Much Do Eleanor and Stay Planner Cost?

Eleanor’s pricing starts at $700 per month, with no freemium or trial options listed. Its transparent pricing allows hotels to budget accordingly, especially given its extensive feature set. Since Stay Planner offers no pricing details or trial period, assessing value becomes difficult.

For hotels willing to invest in a proven, feature-rich platform, Eleanor’s price reflects its comprehensive capabilities. The absence of pricing info for Stay Planner suggests it may be a less mature or less widely adopted solution, making Eleanor the more predictable investment.

What Type of Hotel Should Use Eleanor?

• Hotels that operate at a resort or large property scale, needing integrated bookings, request management, and upselling.
• Teams that want a centralized platform for multiple departments, including F&B, activities, and guest relations.
• Hotels aiming to reduce manual workload and improve guest personalization.
• Properties that value proven support, integrations, and extensive recent reviews.

Not ideal if your hotel is a small B&B or guesthouse with simple needs, as Eleanor’s robust feature set might be more than necessary.

Bullets:

• Hotels with complex operational needs or multiple departments.
• Resorts seeking to streamline activities and guest communication.
• Properties with existing PMS systems looking for integrations.
• Hotels prioritizing high guest satisfaction and operational efficiency.

Not ideal if...

• Your property is a small, independent guesthouse with very limited staff.
• You require only basic guest communication without integration needs.
• You prefer a free or low-cost solution with minimal setup.

What Type of Hotel Should Use Stay Planner?

• Small B&Bs and boutique hotels that need a straightforward, mobile-friendly guest app.
• Cruise ships or similar operations focused on providing an easy-to-use virtual concierge.
• Hotels seeking a quick-start, no-commitment guest engagement platform.
• Properties with minimal operational complexity and no requirement for integrations.

Not ideal if your hotel needs extensive management features, integrations, or proven support services.

Bullets:

• Small properties with limited operational complexity.
• Cruise ships or vacation vessels prioritizing guest engagement.
• Hotels seeking a quick, no-cost or low-cost guest app.
• Properties that do not require integration with PMS or other systems.

Not ideal if...

• You need a comprehensive operations management platform.
• Your hotel is looking for proven, high-rated support.
• You want a solution backed by a large user base and recent reviews.

Eleanor vs Stay Planner: The Bottom Line for Hotels

Eleanor provides a proven, feature-rich platform with extensive integrations, high user satisfaction, and a strong global presence. Its 4.98/5 rating and recent reviews from over 160 hotels confirm its effectiveness, especially for larger resorts and properties with complex needs. For hotels seeking a dependable, all-in-one concierge and operations system, Eleanor is the clear choice.

Stay Planner might appeal to small properties or cruise ships looking for a basic guest-facing app, but its lack of reviews, features, and integrations makes it unsuitable for larger or more complex operations. Its minimal market presence indicates it’s still developing its reputation.

If your hotel requires a reliable, scalable, and well-supported system, go with Eleanor. If simplicity and initial guest engagement are your priorities and your property is small, Stay Planner may suffice—but only if you are willing to accept the risks of limited proven support and integration.